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Author Topic: The angry thread  (Read 610194 times)

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Offline Trainfish

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Re: The angry thread
« Reply #6270 on: December 15, 2019, 01:07:05 AM »
............ the customer who complains is still possibly a customer. Some customers do not complain and they just go somewhere else.

Probably the best statement ever. Chris, this just needs a little fine-tuning  for a good catchphrase so others can catch on to it.
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Offline Newportnobby

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Re: The angry thread
« Reply #6271 on: December 15, 2019, 10:12:35 AM »
@stevewalker
Just to bear out Steve's post, the saga with Preston Hospital continued yesterday. It would appear when Mum finally escaped their clutches Friday night at 20.35 she did not have a critical med as the pharmacy had shut at 17.00. I got a message yesterday lunchtime to call the ward sister after 14.00 to arrange for me to go and collect said critical med, to which I replied she either phoned me or sent the meds by courier. I called again at 15.30 and again at 17.05 (after the pharmacy had shut) and was told someone was doing the rounds with meds the pharmacy had got out before closing. Finally got a call from the ward sister at about 17.35 so off to the hospital I went. Got to the ward and the sister was doing her rounds so I kicked my heels until an hour later. She meted out the exact amount of critical anti-biotic and I got back to Mum for about 19.05. There we discovered we were 2 pills short so Mum could not take any last night but had to wait until today to start taking them.
I got home at 19.40 having been at Mums since 13.00. Tired, angry and hungry but couldn't be bothered to do/eat anything.
For anyone who wants to look it up, Mum has been diagnosed with Diverticulosis (but they're not entirely sure)

Offline daveg

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Re: The angry thread
« Reply #6272 on: December 15, 2019, 10:28:13 AM »
That has to be so frustrating for you and more than uncomfortable for your mum. Wishing her better very soon.

Hope you get things sorted PDQ but would strongly suggest you make a formal complaint to whatever patients body there is at the hospital.

We all appreciate that there is too much work for far too few front line staff at almost every hospital but it's vital that they know they are affecting people so badly.

Tell your newly (re)elected MP also of the problem and make sure he/she gives you a sensible reply.

All the best!

Dave G


Offline crewearpley40

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Re: The angry thread
« Reply #6273 on: December 15, 2019, 10:44:08 AM »
Stay positive mick. Thinking of your mum

Offline Bob Tidbury

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Re: The angry thread
« Reply #6274 on: December 15, 2019, 10:54:00 AM »
I think each Hospital should be run by the Matron of the Hospital .It used to work very well like that as each Matron knew what their hospital needed now it’s run by a central system some hospitals don’t have the equipment or staff to manage whereas other hospitals have things that they don’t really need or use .
For example High Wycombe Hospital had a perfectly good maternity unit but now expectant mothers have to travel about 20 miles to Stoke Mandevile while the Wycombe unit remains empty and unused except for a birthing pool .
I know this will cause some response and only used this as one example .
I wish your Mum a speedy recovery Mick give her our regards and best wishes
Bob  and Val Tidbury
 

Offline thebrighton

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Re: The angry thread
« Reply #6275 on: December 15, 2019, 11:03:57 AM »

For example High Wycombe Hospital had a perfectly good maternity unit but now expectant mothers have to travel about 20 miles to Stoke Mandevile while the Wycombe unit remains empty and unused except for a birthing pool .


Ditto in Eastbourne. You can give birth in Eastbourne but it has to be a text book birth as there is no longer any back up. At the first hint of anything you have to go to Hastings. The place of birth for most newborns from Eastbourne is now "somewhere on the A259 on route"!

Offline class37025

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Re: The angry thread
« Reply #6276 on: December 15, 2019, 11:57:34 AM »
 :hmmm:  Matron .....

she who even consultants stood in dread of  :smiley-laughing:

you do realise that would mean putting 'doers' in charge rather than 'think they know it alls' ?

might even mean less administrators  :thumbsup:

remember a few years ago I mistakenly addressed a 'sister' as such, to be told

"I am not a sister, I am a nursing manager"

didn't like my response of 'sorry, but you know what they say, those that can, do, those that can't, manage'
typed by fur box mechanic - dictated by brain on a chain

Offline dannyboy

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Re: The angry thread
« Reply #6277 on: December 15, 2019, 12:05:38 PM »
Hope your Mum goes on okay Mick and that the diverticulitis is not too bad.  All this talk of Matrons and Managers etc makes me think of one thing - it is what they call progress.  :no:
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline RailGooner

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Re: The angry thread
« Reply #6278 on: December 15, 2019, 12:43:57 PM »
Mick, best wishes for your Mum.

Matron always ensured that the wards were clean at least. Not an insignificant thing in a hospital I'd have thought.

While working at one of the hospitals here in Oxford, I once moved a computer to find at the back of it, a brick of dust 4" deep and perfectly matching the width and height of said computer. Nobody wanted to take ownership of the problem, not the Ward Manager, Senior Nurse, anybody. Some even questioned what I was doing moving the computer in the first place! NHS Managers only manage budgets, not services!
“We are indebted to those soldiers who served with courage and distinction to bring peace to Northern Ireland,” UK Defence Secretary Gavin Williamson said. “The welfare of our former service personnel is of the utmost importance.”

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Offline class37025

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Re: The angry thread
« Reply #6279 on: December 15, 2019, 01:06:25 PM »
"Matron always ensured that the wards were clean at least. Not an insignificant thing in a hospital I'd have thought."

probably tempting fate here, but I have only, so far - fingers crossed, been in two hospitals...

RAF Cosford
RAF Wroughton

both in days, long ago, before various governments decided to flog them all off and rent an NHS wing off a trust.

wards were spotless, from memory all beds and lockers from one side moved into centre of the ward, floor cleaned and polished, beds and lockers back, then repeated for the other side, finally when all was back in place centre cleaned and polished.

daily.

sister in charge, with SRNs, SENs, student nurses under her.
patients 'encouraged' to be out of bed and in the recreation room at the end of the ward as soon as they were fit to do so.

matron's rounds, you either stood to attention by your bed, sat to attention by your bed, or lay to attention in your bed, depending on how ill you were.

she was, possibly, one place below God, but no one was willing to confirm or deny that.

nursing care was superb, and you often had civilians in the wards when local hospitals were over run.
not of course an option now, as all sold off in the name of 'efficiency', once MPs and so on got their BUPA membership.

I very much doubt that you could ever recover that morale and dedication again, though happily you do find remnants of it here and there.

don't get me wrong, SWMBO has had great service generally over the years, but even the most dedicated of staff can only do so much.

one last point before I bore you all to death ...

when I was on the AA I had a breakdown at the local hospital, a nurse, and while chatting it turned out she had recently been made redundant off a particular ward, and finished on a friday.
on the monday she was back on the same ward as an agency nurse, much the same pay, but not allowed to do many of the things she had the week before because she was not staff, and had been there for several months.
of course the agency were also making a charge for supplying her, so she effectively cost more, but could do less ...

but, I assume, a different budget  :veryangry:
« Last Edit: December 15, 2019, 02:36:59 PM by class37025 »
typed by fur box mechanic - dictated by brain on a chain

Offline stevewalker

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Re: The angry thread
« Reply #6280 on: December 15, 2019, 11:00:25 PM »
A two-parter, but connected both to each other and to the ills of the NHS.

Part one. On Friday my eldest son was assaulted by another lower sixth pupil on his way to the bus after school. This idiot has been needling him for some time and my son has ignored it or told him to leave him alone. This time, after telling him yet again (not too politely) to leave him alone and walking off, he was jumped from behind, slamming him into a parked truck and onto the floor, spraining his ankle and injuring his hand and then repeatedly kicked while he was on the floor, leaving him unable to attend music practice and the end of term party afterwards. Also leaving him unable to help me with DIY that we need to get finished in time for Christmas.

Part two. Suspecting a possible fracture of one of his fingers, I took him to the Urgent Care Centre, where, despite a full waiting room and us seeing the sign changed from 4-1/2 to 5 hours wait, he was actually seen fairly quickly; sent for x-ray; and seen again (total, less than two hours, so we were very happy with that). He was strapped up and then we were then directed to reception to get an appointment for the fracture clinic - only to get home, look at the appointment letter, and find that he'd been given an appointment for 05/12/2019! How can the system even allow that? The phone numbers on the letter don't work over the weekend either.

Yet again, good care, but poor organisation/administration.

Offline class37025

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Re: The angry thread
« Reply #6281 on: December 15, 2019, 11:18:10 PM »
hope he is at least ok for now.

but as you say, how can the system allow this....

and again, as so often, great service and care from front line staff...

but ...

 :poop: once you get anywhere near 'administration'.

hopefully he's not as bad as feared, but equally hopefully you can get this sorted monday.

but you shouldn't need to  :veryangry:
typed by fur box mechanic - dictated by brain on a chain

Offline stevewalker

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Re: The angry thread
« Reply #6282 on: December 15, 2019, 11:25:09 PM »
hope he is at least ok for now.

but as you say, how can the system allow this....

and again, as so often, great service and care from front line staff...

but ...

 :poop: once you get anywhere near 'administration'.

hopefully he's not as bad as feared, but equally hopefully you can get this sorted monday.

but you shouldn't need to  :veryangry:

Indeed.

He's not bad at all now and the fracture is minor. The appointment will be easily resolved.

He'll get a lift to school tomorrow (because of the sprained ankle) and we'll pay for a taxi from school to work at the end of the day (I pick him up from work anyway).

The visit to the school on Monday (more pay lost for me) and the results of that will be interesting though. The idiot involved is lucky that we didn't just call the police.

Offline RailGooner

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Re: The angry thread
« Reply #6283 on: December 15, 2019, 11:49:03 PM »
..
 The idiot involved is lucky that we didn't just call the police.

It's not too late and I'd recommend you do bring the Police in - an intervention now might stop that idiot before it's too late to stop 'em.
“We are indebted to those soldiers who served with courage and distinction to bring peace to Northern Ireland,” UK Defence Secretary Gavin Williamson said. “The welfare of our former service personnel is of the utmost importance.”

Per Ardua ad Astra | Mens Agitat Molem | Victoria Concordia Crescit | Utrinque Paratus | Caveat lector

Offline stevewalker

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Re: The angry thread
« Reply #6284 on: December 15, 2019, 11:59:00 PM »
..
 The idiot involved is lucky that we didn't just call the police.

It's not too late and I'd recommend you do bring the Police in - an intervention now might stop that idiot before it's too late to stop 'em.

I've wanted to all along, but my son doesn't want that. He accepts getting the school involved. It is possible that the school may want to involve the police or that my son might change his mind once things progress with the school.

 

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