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Author Topic: The angry thread  (Read 531623 times)

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Offline Skyline2uk

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Re: The angry thread
« Reply #6180 on: October 30, 2019, 12:51:02 PM »
So here is my final update for the time being (won’t keep bothering the thread!):

Energy company are holding on to anonymity, just, as they have committed to a resolution by 06/11/2019. If they sort it I won’t “name and shame”.

They are currently going off to have a word with the sub-contractor who did the damage.

Overall the complaint process was ok, but...

Some gripes:

1) Phone the “complaints” line to get a robot who asks me to tell him my account number, doesn’t understand and then after I type it in finds my account based on my phone number  ???

2) Said robot then lists off some options, none of which are relevant.

3) Try a different number, negotiate the same robot (must be on overtime) and finally get a human.

Human takes details, promises to pass on complaint to “field resolution team”, and call me back (sigh).

Human calls me back, tick.

Human passes me in to field resolution human who mercifully has a better phone line, who confirms details and requests invoice from my engineer.

During conversation makes a frankly bizarre statement:

“Of course switches are like light bulbs, they can go at any time”

Erm

No they can’t! Besides, this one was broken in half, so let’s get that loophole avoided right now...

Anyway, I have some hope they are taking this sort of seriously...

Skyline2uk

Offline Malc

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Re: The angry thread
« Reply #6181 on: October 31, 2019, 12:01:30 AM »
I hate those automated answer systems. I found that if you press an option that isn’t offered, or don’t press anything at all, it often defaults to a human.
The years have been good to me, it was the weekends that did the damage.

Offline emjaybee

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Re: The angry thread
« Reply #6182 on: October 31, 2019, 12:33:35 AM »
I hate those automated answer systems. I found that if you press an option that isn’t offered, or don’t press anything at all, it often defaults to a human.

They used to, unfortunately the manufacturers realised that the smart 'public' were bypassing the system by just going silent and a lot of them now if you don't press a valid answer within a certain timeframe just cut you off.

 :veryangry:
Sometimes you bite the dog...

...sometimes the dog bites you!

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Offline Bealman

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Re: The angry thread
« Reply #6183 on: October 31, 2019, 12:34:02 AM »
"Switches are like light bulbs, they can go at anytime"

What a crock of  :poop:

Just like you and me then  ;D
Vision over visibility. Bono, U2.

Offline Newportnobby

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Re: The angry thread
« Reply #6184 on: October 31, 2019, 12:23:34 PM »
I hate those automated answer systems. I found that if you press an option that isn’t offered, or don’t press anything at all, it often defaults to a human.

They used to, unfortunately the manufacturers realised that the smart 'public' were bypassing the system by just going silent and a lot of them now if you don't press a valid answer within a certain timeframe just cut you off.

 :veryangry:

I find a lot of the time the 'thing' says "I'm sorry. I didn't catch that" and gives you all the bloody options again :doh:

Offline Skyline2uk

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Re: The angry thread
« Reply #6185 on: October 31, 2019, 12:26:42 PM »
Mick, that’s exactly what this one did, but then added “or alternatively use your keypad”.

Why that wasn’t the first option I will never know.

Skyline2uk

Offline woodbury22uk

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Re: The angry thread
« Reply #6186 on: October 31, 2019, 01:02:56 PM »
The postman just delivered a letter from my bank. It said a cheque I paid yesterday could not be honoured because the Payee name did not match the name of my account. The irony is that the salutation in the letter used exactly the Payee name on the cheque, although not the account name.

Full marks for sending the letter quickly but the human who was involved in the process somewhere wasn't paying attention.
Mike

Over-user of brackets and quotation marks.

Wondering how many pedants can dance of the head of a pin.


Membre AFAN 0196

Online class37025

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Re: The angry thread
« Reply #6187 on: October 31, 2019, 03:22:29 PM »
about what you'd expect from bankers  >:(
typed by fur box mechanic - dictated by brain on a chain

Offline TrevL

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Re: The angry thread
« Reply #6188 on: October 31, 2019, 03:38:14 PM »
about what you'd expect from bankers  >:(

Is that cockney rhyming slang?  ;)
Cheers, Trev.


Time flys like an arrow, fruit flies like a banana!

Offline emjaybee

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Re: The angry thread
« Reply #6189 on: October 31, 2019, 03:42:30 PM »
A few years back my wife and I were having trouble reconciling our respective business accounts. Eventually we discovered that I'd accidentally paid in one of my wife's business cheques into my business account. There's absolutely no common words between our company names and the transaction was done at a Barclays bank over the counter.

I think they sometimes struggle with due diligence.
Sometimes you bite the dog...

...sometimes the dog bites you!

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I can explain it to you...

...but I can't understand it for you.

Offline Skyline2uk

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Re: The angry thread
« Reply #6190 on: October 31, 2019, 03:59:17 PM »
I seem to be on this thread a lot atm...

But just to add to the names on cheques debate; post wedding my wife and I have the exact same initials.

Makes it easy for people to make out cheques to the joint account  ;D

Skyline2uk
« Last Edit: October 31, 2019, 06:14:45 PM by Skyline2uk, Reason: Victim of auto correct that was viciously exploited by Nobby....;-) »

Offline Newportnobby

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Re: The angry thread
« Reply #6191 on: October 31, 2019, 04:43:50 PM »
I seem to be on this thread a lot atm...

But just to add to the names on cheques debate; post wedding my with and I have the exact same initials.

Makes it easy for people to make out cheques to the joint account  ;D

Skyline2uk

You married a 'with'?!!??!!
What's it like - nudge, nudge, wink, wink, say no more?

Online class37025

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Re: The angry thread
« Reply #6192 on: October 31, 2019, 05:21:55 PM »
about what you'd expect from bankers  >:(

Is that cockney rhyming slang?  ;)

yes, last time I got put on report, even though I used *****
typed by fur box mechanic - dictated by brain on a chain

Online dannyboy

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Re: The angry thread
« Reply #6193 on: October 31, 2019, 05:45:56 PM »

You married a 'with'?!!??!!


As long as he did not marry a 'without'!
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline emjaybee

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Re: The angry thread
« Reply #6194 on: October 31, 2019, 06:06:44 PM »
In my first place of employment, there was reputedly someone who was both 'with' and 'without'.

To this day I have no idea how that works.

 :confused2:

I'd just like to add, before someone tries to elucidate, I really DO NOT want to know!
Sometimes you bite the dog...

...sometimes the dog bites you!

----------------------------------------------------------

I can explain it to you...

...but I can't understand it for you.

 

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