The angry thread

[kusojiji]

I got the ad for the spin to win the last time they offered it, went to the site and did not see the wheel at all. I asked rails if it was just for UK folks only, but they said that it was for all folks. I didn't even bother this time.

[scottmitchell74]

The latest outrage:

I have one n gauge loco in my cart. They are charging 44.50 for DHL Worldwide Express. I'm not being given the 17.99 Royal Mail option.

The person said the reason is, "The cost of the model."

That's such a low effort answer and is obviously not true. When I put the same model or a more expensive one in my cart at TMC it's... 17.99! Also, a few months ago I ordered a sound fitted loco and the shipping? 17.99.
 

[kusojiji]

The latest outrage:

I have one n gauge loco in my cart. They are charging 44.50 for DHL Worldwide Express. I'm not being given the 17.99 Royal Mail option.

The person said the reason is, "The cost of the model."

That's such a low effort answer and is obviously not true. When I put the same model or a more expensive one in my cart at TMC it's... 17.99! Also, a few months ago I ordered a sound fitted loco and the shipping? 17.99.
 

I also had issue with shipping with them. They gave me a rate that was twice the normal amount at Royal Mail. When I inquired, they told me that they had made a mistake when the put the model into their system (a Hornby Peckett), so it automatically gave a higher rate for the weight. They fixed it, but I cancelled the order anyway.

[cmason]

The latest outrage:

I have one n gauge loco in my cart. They are charging 44.50 for DHL Worldwide Express. I'm not being given the 17.99 Royal Mail option.

The person said the reason is, "The cost of the model."

That's such a low effort answer and is obviously not true. When I put the same model or a more expensive one in my cart at TMC it's... 17.99! Also, a few months ago I ordered a sound fitted loco and the shipping? 17.99.
 

I also had issue with shipping with them. They gave me a rate that was twice the normal amount at Royal Mail. When I inquired, they told me that they had made a mistake when the put the model into their system (a Hornby Peckett), so it automatically gave a higher rate for the weight. They fixed it, but I cancelled the order anyway.

I had such an issue for two items of the same weight and size which were ordered separately - where they priced the second at more than the first. I objected and got a refund of the difference. As I remember it the reason given was that the second was put into a unecessarily larger shipping box...

Colin. 

[scottmitchell74]

On vacation in Charleston, SC. Had one big lift planned this week. Planned my morning around this: showed up at the hours posted on Facebook and Website.

Closed!! Not a word,note... nothing.

  

[Graham]

Just received another class 90, in the process of taking the body off to install the decoder, the pan from the pantograph has sprung off and disappeared on the workbench.
Really p*****d off.
Hopefully it will turn up as last time I thought I had lost one Bachmann told me I had to buy a full body shell, just for the pantograph.