Kenwood Microwave

[petercharlesfagg]

Friends,

Does anyone own a new Kenwood Microwave model number KW14?

We purchased one last November but the dog has recycled the instruction manual!

I have contracted Kenwood group who state that they DO NOT MAKE any microwaves!

I have contacted  Curry's through their "Knowhow" web site with manuals galore but not ours!

We have conducted numerous on line searches for the same manual or even bits that are relevant but drawn a blank every time!

Does anyone have such a beast and is willing to get parts of the manual copied for our use?

Regards, Peter.

[railsquid]

Friends,

Does anyone own a new Kenwood Microwave model number KW14?

We purchased one last November but the dog has recycled the instruction manual!

I have contracted Kenwood group who state that they DO NOT MAKE any microwaves!

I have contacted  Curry's through their "Knowhow" web site with manuals galore but not ours!

We have conducted numerous on line searches for the same manual or even bits that are relevant but drawn a blank every time!

Does anyone have such a beast and is willing to get parts of the manual copied for our use?

Regards, Peter.

Which Kenwood did you contact? There are "British" and Japanese companies of the same name.

[petercharlesfagg]

Friends,

Does anyone own a new Kenwood Microwave model number KW14?

We purchased one last November but the dog has recycled the instruction manual!

I have contracted Kenwood group who state that they DO NOT MAKE any microwaves!

I have contacted  Curry's through their "Knowhow" web site with manuals galore but not ours!

We have conducted numerous on line searches for the same manual or even bits that are relevant but drawn a blank every time!

Does anyone have such a beast and is willing to get parts of the manual copied for our use?

Regards, Peter.

Which Kenwood did you contact? There are "British" and Japanese companies of the same name.

Having been employed in "The Kenwood Group" for 17 years (Prior to my taking redundancy) , the group that allegedly manufactures kitchen white goods, I approached the head office in London.

They said that they knew of the company that manufactures the machines under their name but wouldn't reveal it to me?  (Strange that)

I doubt if the Japanese company has anything to do with the machine but it is possible?

Strangely the manufacturers plate doesn't even show where the machine was made although I suspect it is Chinese origin?

Peter.

[Greybeema]

Can't see your model number here but you might need to read it off the device info label.  You could try here though

http://knowhow.com/article.dhtml?articleReference=4343&country=uk

[Bob Tidbury]

Peter have you tried giving the serial number to Currys as well as the full catalogue number .
Bob

[petercharlesfagg]

Can't see your model number here but you might need to read it off the device info label.  You could try here though

http://knowhow.com/article.dhtml?articleReference=4343&country=uk

Thankyou, been there done that!  It was my first port of call!

Because the model isn't there, and Curry's agree that it isn't there, they gave me the manual for KW13 which is totally different!

Regards Peter.

[petercharlesfagg]

Peter have you tried giving the serial number to Currys as well as the full catalogue number .
Bob

Bob, simple answer, Yes! 

In the frustrations of speaking and writing to Curry's employees I must have quoted the numbers and letters a hundred times but it makes no difference!

We went to another Curry's store and found the self same microwave and asked them to copy the manual, NO was the answer plus "We do not have the manual ourselves!"  My argument was that if they had a new machine on display then they must still have the box and the manual but they were adamant!

I gave up in disillusionment and incredulity!

Peter.

[railsquid]

Friends,

Does anyone own a new Kenwood Microwave model number KW14?

We purchased one last November but the dog has recycled the instruction manual!

I have contracted Kenwood group who state that they DO NOT MAKE any microwaves!

I have contacted  Curry's through their "Knowhow" web site with manuals galore but not ours!

We have conducted numerous on line searches for the same manual or even bits that are relevant but drawn a blank every time!

Does anyone have such a beast and is willing to get parts of the manual copied for our use?

Regards, Peter.

Which Kenwood did you contact? There are "British" and Japanese companies of the same name.

Having been employed in "The Kenwood Group" for 17 years (Prior to my taking redundancy) , the group that allegedly manufactures kitchen white goods, I approached the head office in London.

Ah, then I bow to your first-hand experience. I wasn't aware they were different companies until relatively recently.

They said that they knew of the company that manufactures the machines under their name but wouldn't reveal it to me?  (Strange that)

I doubt if the Japanese company has anything to do with the machine but it is possible?

AFAIK they make audio equipment... but otherwise no idea.

[Bob Tidbury]

Peter do Currys offer a 30 day money back guarantee if you change your mind if so you could buy it in the store that had one like yours take it home photocopy the manual then take it back and say you've changed your mind and someone had given you a microwave so you don't need it anyway make sure the refund includes Microwaves in the offer I know ARGOS do that but they don't do your microwave.
Bob

[Malc]

I suppose it's a stupid question, Peter, but have you got the model number? If so you must have tried the site :- http://www.kenwoodworld.com/uk/customer-services-support/instruction-manuals

[Bealman]

This could appear to be smug smart bottom comment Peter, but why do you need a manual?

Just plug it in and throw the frozen dinner into it! 

One thing's for sure though, do NOT attempt any repairs yourself. They have a capacitor in there which has a kick that will terminate you.

[Malc]

I had one years ago where the Klystron started sparking. Quite a spectacular display for about 5 seconds, then a ruddy great bang.

[petercharlesfagg]

Peter do Currys offer a 30 day money back guarantee if you change your mind if so you could buy it in the store that had one like yours take it home photocopy the manual then take it back and say you've changed your mind and someone had given you a microwave so you don't need it anyway make sure the refund includes Microwaves in the offer I know ARGOS do that but they don't do your microwave.
Bob

Thankyou Bob for the idea but in my original posting I did say that we bought it back in November last year!  Peter.

[petercharlesfagg]

I suppose it's a stupid question, Peter, but have you got the model number? If so you must have tried the site :- http://www.kenwoodworld.com/uk/customer-services-support/instruction-manuals

Malcolm, thanks for the thought but your link is yet another that I have tried.

Thankyou very much anyway, glad the package arrived safely and thanks again for being such a brick in purchasing all that rolling stock!  Peter.

[Jonny]

Peter

I think what bob ment was to go and purchase the one on display that you have found. Take it home photo copy the manual then take it back saying someone has just given you a microwave so you have changed your mind and get a full refund thus you still retaining your old microwave and obtaining the manual