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Author Topic: Is there anything up with Osborns Models?  (Read 11736 times)

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Offline austinbob

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Is there anything up with Osborns Models?
« on: March 31, 2015, 04:47:28 PM »
Placed and order on line early last week and did not receive any acknowledgement.
Sent email yesterday morning early - no response so far
Phoned this afternoon - message 'they are not available to answer the phone'

Anyone know if this is the norm for Osborns or do they have a problem at the moment

 :thankyousign:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Online class37025

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Re: Is there anything up with Osborns Models?
« Reply #1 on: March 31, 2015, 05:41:02 PM »
not unusual in my experience, I'm afraid.

tend to use Lendons instead if not from Liverpool.
typed by fur box mechanic - dictated by brain on a chain

Offline austinbob

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Re: Is there anything up with Osborns Models?
« Reply #2 on: March 31, 2015, 05:45:39 PM »
not unusual in my experience, I'm afraid.

tend to use Lendons instead if not from Liverpool.
There's a thread for poor service at Hattons around at the moment. The response I've had from Osborns makes Hattons look the Bee's knees...
 >:(
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline daveg

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Re: Is there anything up with Osborns Models?
« Reply #3 on: March 31, 2015, 06:25:29 PM »
The email side of Osborns can be a bit flaky but I have had the occasional helpful reply and always a good delivery service from them.

Saying that, Michael does owe me a reply to my most recent enquiry (10 days or so ago) re their exclusive Schools.

As with most N gauge kit that isn't yet available, patience seems to be the word.

Dave G

Offline Ben A

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Re: Is there anything up with Osborns Models?
« Reply #4 on: March 31, 2015, 06:31:48 PM »

Hello there,

I had a chat with Maurice earlier today.  They've been attending a trade event, and had no one available to cover in the shop.  Should be open again tomorrow as normal.

cheers

Ben A.



Offline sparky

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Re: Is there anything up with Osborns Models?
« Reply #5 on: March 31, 2015, 06:35:54 PM »
Why didn't they just leave a message to that effect with a simple promise to call back the next working day...

Offline Geoff

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Re: Is there anything up with Osborns Models?
« Reply #6 on: March 31, 2015, 06:36:19 PM »
I have used Osbornes once about 2 years ago and I shall never use them again, I think it took about 3 weeks to get an order to me, I never had a problem with Hattons.

I have bought stuff from Osbornes from the N Gauge show.
Geoff

Offline austinbob

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Re: Is there anything up with Osborns Models?
« Reply #7 on: March 31, 2015, 06:43:55 PM »
Why didn't they just leave a message to that effect with a simple promise to call back the next working day...

Exactly Sparky - as I said - they seem to make Hattons look like the Beez Kneez.
 :thankyousign:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline Caz

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Re: Is there anything up with Osborns Models?
« Reply #8 on: March 31, 2015, 06:54:41 PM »
AFAIK Osborn's is always closed on Mondays, there used to be a note somewhere on the site to that effect.   ;)

Offline austinbob

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Re: Is there anything up with Osborns Models?
« Reply #9 on: March 31, 2015, 06:57:31 PM »
AFAIK Osborn's is always closed on Mondays, there used to be a note somewhere on the site to that effect.   ;)
Today is Tuesday!!  - no one answering the phone - no message about why!  - Not good enough.
 >:(
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

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Re: Is there anything up with Osborns Models?
« Reply #10 on: March 31, 2015, 07:20:52 PM »
off topic, but I hope it will be forgiven.

my last order from Lendons was for some Kestrel buildings, and some Peco extensions for their MGR hoppers.

placed the order one evening, checked my emails the next lunchtime and there was one from them

they apologised that due to a stock error they could not supply all my hoods till their next delivery from Peco, in about a week or so.

they then asked if I would like them to send the Kestral items and those they had, and then send on the others when in stock or

would I like them to send just the Kestral items, and then send the whole hood order when they had the full order

or would I rather cancel the order and try elsewhere.

I replied to hold the whole order till they had the other hoods, and that was what they did, e-mailing me to let me know the order was in the post.

now that's what I call service.
typed by fur box mechanic - dictated by brain on a chain

Offline georgehgv

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Re: Is there anything up with Osborns Models?
« Reply #11 on: March 31, 2015, 08:54:15 PM »
Personally prefer Kernow or if Peco or Dapol the it is Derails, best prices and courtesy updates. Did use Walton models Saturday and saved a lot on 6 GBRf wagons, way cheaper and if been in today when postie tried to deliver .....
A new layout Geominster Mainline & Heritage Line has been created after moving home and not being able to accomodate the old layout.

This then is my third version which is vastly improved from previous efforts.

Geominster was my first project which has now been dismantled.

Having learnt so much from  previous Geominster projects this is the latest one.

http://www.ngaugeforum.co.uk/SMFN/index.php?topic=30850.0

Offline daveg

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Re: Is there anything up with Osborns Models?
« Reply #12 on: March 31, 2015, 09:55:04 PM »
Always helpful to get recommendations of alternative suppliers to the major outlets.

Dave G

Offline Railwaygun

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Re: Is there anything up with Osborns Models?
« Reply #13 on: April 01, 2015, 09:18:57 AM »
Bought 2 colmans trucks last week - excellent service as always


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Offline austinbob

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Re: Is there anything up with Osborns Models?
« Reply #14 on: April 01, 2015, 09:31:59 AM »
They Are our biggest N shop in UK - use it or lose it!
That is exactly what I am trying to do to no avail over the past week or so. They do not seem to want to communicate. Maybe it would be best if we did lose them!!
 >:(
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

 

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