Is there anything up with Osborns Models?

Ben A · April 02, 2015, 08:41:03 PM

Hi all,

In the interests of balance I should point out that an order I placed a few days ago arrived this morning well within reasonable deadlines and with no drama, so thank you Michael and Maurice.

Osborne's is a wonderful resource for us N gauge enthusiasts and after the recent demise of CRS I think we should probably value them more than ever!

Cheers

Ben A.

robert06 · April 02, 2015, 09:50:21 PM

Hi,

Just a quick update that I have had a second personal message and part of the order has already been sent and part is on back order for delivery asap.

I much appreciated that I got a reply tonight which was beyond my expectations.

Robert.

Newportnobby · April 03, 2015, 11:24:07 AM

I had cause to e mail Osbornes from their website yesterday morning and got a reply from Michael timed at 10.58pm the same day. That strikes me as 'above and beyond', so things aren't all bad

Agrippa · April 03, 2015, 11:34:51 AM

Good news all round!

trkilliman · April 03, 2015, 11:51:05 AM

I have only bought online from Osborne's on one occasion, and it was with me the very next day. On a Monday making my way back to Cornwall I decided to make a detour and visit Osborne's...they are closed on Mondays. Totally my fault I should have checked. Others beware as it's a very sinking feeling when this happens!

FeelixTC · April 03, 2015, 12:44:47 PM

Great result. Can't help thinking this debate turned out to be a little nudge.
Even negative feedback can have positive results.

DELETED · April 03, 2015, 10:29:42 PM

As per my comment in the Hattons thread I can't really understand why traders don't have a presence on here if this is supposed to be the N gauge forum as it would serve them well and allot of things could be solved more amicably. I think it would see them allot of benefit

daveg · April 04, 2015, 08:11:16 AM

Quote from: RST on April 03, 2015, 10:29:42 PM
As per my comment in the Hattons thread I can't really understand why traders don't have a presence on here if this is supposed to be the N gauge forum as it would serve them well and allot of things could be solved more amicably. I think it would see them allot of benefit

Michael does come on the forum from time to time but I'm sure, not as often as many of us would like.

Dave G