Revolution Trains

[honestjudge]

My 1938 order arrived about two weeks ago.

Blimey! 88 years seems a bit excessive!

That's Royal Mail for you!

[RailGooner]

I must be in a minority, as I have never had a problem with them answering me...

You're not alone!

[Newportnobby]

Still having received no response I have resorted to sending Ben & Mike a PM.
I have not received my orders and, with no stock showing anywhere, fear the worst

[Ben A]

Hello all,

Simon is our customer services manager and deals with technical issues and support for specific models; he does not answer more general enquiries. All the feedback I have had is that he is very diligent and efficient.  We are very happy with his work.

Answering general enquiries, order queries etc has been paused over the last fortnight due to staff holiday but we are back at work now and will start to get on top of any backlog.

For clarity: we are not Amazon and realistically our service will never equal Amazon standards. 

We could hire more people to deal with emails and to pack and post, but then our prices would have to go up, which customers tell us they do not want.

And one reason we offer models to retailers is so customers who do not wish to deal with us don't have to; but of course the caveat with that is that the price is higher.

It is rare for Revolution models to appear in 'bargain bins' - most of our models sell out before that.  This is intentional; we respect retailers and try to manage production levels so they don't have to cut their own throats just to sell our models.   Of course we do not always get that right.

cheers

Ben A.