Quote from: newportnobby on October 26, 2015, 08:53:08 AM

Quote from: Les1952 on October 25, 2015, 08:58:51 PM
Bargain of the lot was a Farish A4 for £8 from Bachmann.  Nothing wrong with it except it had a wooden block screwed to its underside.

I think it was ex-display case.  A lot of years ago they screwed everything to the shelf.
Les

So, if you don't mind me asking from along way away and just about to turn in for the night, what's the final verdict, Les?

George

Quote from: Roy L S on October 25, 2015, 10:17:06 PM
Hi Les

I am a bit confused here. Surely the retailer's options are (as far as you are concerned) to offer you a refund, replacement or (if you agree) repair. Any model that were in the last set of circumstances returned to the manufacturer  by the retailer would be with the intent only of it being repaired and returned for you not for it to be returned for the retailer's general stock and passed off as "new"?

Are you saying that this is not the case?

Regards

Roy

The Deltic I had at the GCR show was exchanged by the dealer, who then took it to the Bachmann stand and demonstrated to them that it was non-functional.  It was left with them at the show, with return form marked for exchange as I'd been given a different one.  He was not best pleased to get the same one back marked "no fault found", and was still talking about it three shows later.

Three local retailers tell me they have sent stuff back for repair/replacement only to get the same one back marked "no fault found", in one case that I know of with detail parts still missing.  Of the three one will only return to this manufacturer for a credit note, one still does send for repair/replacement, albeit reluctantly, and the third is no longer trading.

I'm happy to exchange at the shop for a different loco but not have a repair.  The last time I did that (dealer having no replacement in stock) the returned "repair" was the one in the last paragraph with detail parts still missing.  The trader involved is the one no longer in business.

Les

Quote from: Bealman on October 26, 2015, 10:47:23 AM
So, if you don't mind me asking from along way away and just about to turn in for the night, what's the final verdict, Les?

George

Verdict- as far as I'm concerned.

Return it.  For my money Dapol and Hornby's service to dealers is first rate and Bachmann seem to need a wake-up call.

Les

Quote from: Les1952 on October 26, 2015, 11:00:28 AM
For my money Dapol and Hornby's service to dealers is first rate

Dapol still need to make good on their promise of spares availability - I'm beginning to doubt that'll ever happen.

Cheers,
Alan

Quote from: Dr Al on October 26, 2015, 11:50:16 AM

Quote from: Les1952 on October 26, 2015, 11:00:28 AM
For my money Dapol and Hornby's service to dealers is first rate

Dapol still need to make good on their promise of spares availability - I'm beginning to doubt that'll ever happen.

Cheers,
Alan

There is a price list for a large number of parts either on the Dapol or DCC Supplies website.  Presumably that is where they are to be found.

Les

Quote from: Les1952 on October 26, 2015, 07:22:40 PM
There is a price list for a large number of parts either on the Dapol or DCC Supplies website.  Presumably that is where they are to be found.

Yes, but that's my point - if you interrogate the actual spares available are actually pretty limited - Dapol (back in the days of Dave Jones) said they would make most if not all available. This has never happened fully, and some basic spares that I would asay are necessities (bolts, traction tyres, and double ended motors for example) have never been stocked.

I waited 2 years to try and get a bogie for a Manor before eventually managing to get one from a kind chap converting his to 2mmFS. DCC still don't have them, another year and a half later.

Cheers,
Alan

Quote from: Dr Al on October 26, 2015, 08:21:50 PM

Quote from: Les1952 on October 26, 2015, 07:22:40 PM
There is a price list for a large number of parts either on the Dapol or DCC Supplies website.  Presumably that is where they are to be found.

Yes, but that's my point - if you interrogate the actual spares available are actually pretty limited - Dapol (back in the days of Dave Jones) said they would make most if not all available. This has never happened fully, and some basic spares that I would asay are necessities (bolts, traction tyres, and double ended motors for example) have never been stocked.

I waited 2 years to try and get a bogie for a Manor before eventually managing to get one from a kind chap converting his to 2mmFS. DCC still don't have them, another year and a half later.

Cheers,
Alan

I wonder if DCC supplies isn't very good at updating its website with stock availability.  When I needed a bogie and traction tyres for a Dapol Hall recently I emailed them and they were able to supply both items and posted them out the same day.

But it isn't very encouraging when you look at the list of spares online and most stuff seems to be unavailable.

Perhaps there is a position where a warranty repair (even one where all that is needed is posting out the item) is 'permitted' with the spares they hold, but they do not have sufficient available to advertise for sale ?  That would explain why the site doesn't show it.

Why not ask Fiona @ Warley, or email her, Alan ?

I've been reliably informed that they do hold back for warranty repairs. Not much use though if the spare you need is for something out of warranty! (and just to make clear, in that scenario, of course, I'm perfectly happy to pay for it!).

In the particular instance I did contact them at the time and they said the Manor part was not available from them.

Cheers,
Alan