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Author Topic: The angry thread  (Read 678774 times)

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Offline Trainfish

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Re: The angry thread
« Reply #7920 on: June 02, 2022, 02:15:23 AM »
........... sent him an e-mail to ask how the order was progressing, and he replied he was on his way to the post office to post them 1st class.

Yes, I know that feeling......................
John

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Offline Redcap244

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Re: The angry thread
« Reply #7921 on: June 22, 2022, 01:26:07 PM »
noticed yesterday that I was running low / out of some paints and varnishes for my wargames vehicles, so popped an order off to Hattons.
as Royal Mail will not handle paints / glues etc, it needs to come by DPD 24hr delivery, which has gone up from £4 to £5,25% :censored:

anyway, got the e-mail from Hattons to say it had been packed, and an e-mail from DPD to say they had my parcel, it would be delivered today, and I would get a text today giving me my 1 hr delivery slot  :thumbsup:

then this morning the text messages started to arrive from DPD  :*(

"your parcel has been delayed due to unforeseen circumstances"
ok, it didn't get on the truck last night, be here tomorrow  :hmmm:

"your parcel will now be delivered friday the 24th"

err what  :veryangry:

phoned Hattons, and basically got the standard 'not our problem, down to DPD who are having system wide problems'
'refund of the next day payment, which I paid to you ?'
'sorry not our problem, you could try DPD'

the last time I found a phone number for DPD it cost £6 per minute :censored:

so, as you who know me, I am not a happy bunny.

25% increase in the charge, can't deliver the service paid for, seller has NFI, and the only access to DPD cost £6 a minute to be told how busy they are, how important my call is [to their profits] and that someone might actually answer before I need to take out a mortgage to pay for the  :censored: call.

looks like HB will be getting several walks today while I calm down.

Online TrevL

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Re: The angry thread
« Reply #7922 on: June 22, 2022, 01:51:29 PM »
When you take Oscar for his walks Alan, wear a hat.  It'll keep the sun off your head, and make the steam come out of your ears. ;)
In all seriousness, that is appalling. >:D
Cheers, Trev.


Time flys like an arrow, fruit flies like a banana!

Offline dannyboy

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Re: The angry thread
« Reply #7923 on: June 22, 2022, 01:52:00 PM »
You have paid for the service Alan, so you are entitled to that service. As I understand it, your entire contract is with Hattons, so it is up to them to sort out the delivery.

Taken from the 'Citizens Advice' website -

Itís the sellerís responsibility to make sure items arrive on time and in good condition. If people pay extra for a next-day or other premium delivery service which doesnít arrive when expected they have the right to a refund of the difference between the standard delivery cost and the extra paid for premium delivery.

Get back on to Hattons and tell them that numerous members of the N Gauge Forum are now aware of this problem, so if they want a complimentary mention - "get it sorted".  :)
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline Redcap244

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Re: The angry thread
« Reply #7924 on: June 22, 2022, 02:15:34 PM »
ok, so just phoned Hattons again, and was told that they despatched on time, DPD has a nationwide problem, and I need to contact DPD customer services.
nothing to do with Hattons.

I did read the quote from Citizen Advice, but basically NFI, call DPD.

off for another walk with HB, hat firmly on, steam exhausting via aural orifices  :D

Online thebrighton

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Re: The angry thread
« Reply #7925 on: June 22, 2022, 02:26:12 PM »
Post on their Facebook face. Always the best way to get a better response as no business likes complaining customers on social media.

Offline Redcap244

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Re: The angry thread
« Reply #7926 on: June 22, 2022, 02:35:58 PM »
unfortunately I don't do faceache, twitfeatures etc.

my only 'social media' is this forum, sad isn't it  :-[

Offline dannyboy

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Re: The angry thread
« Reply #7927 on: June 22, 2022, 02:37:04 PM »

nothing to do with Hattons.


Your contract is with Hattons. Unless of course, you told Hattons that you would arrange for DPD to collect the parcel and then contacted DPD and paid them to collect your parcel and deliver it to you. Of course not! If Hattons are aware of problems with DPD they should not be using them and certainly not taking customers money foir next day delivery. I am getting a bit annoyed on your behalf Alan - any room for another on your 'letting off steam' walk?  :)
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline dannyboy

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Re: The angry thread
« Reply #7928 on: June 22, 2022, 02:40:28 PM »
unfortunately I don't do faceache, twitfeatures etc.

Neither do I. Anybody with a FB account want to post a comment on Hattons page on behalf of Alan.  ???

In fact, thinking about it, do a dozen or so of you want to place a comment? That would certainly make them sit up and take notice!  >:D
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline Redcap244

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Re: The angry thread
« Reply #7929 on: June 22, 2022, 03:23:08 PM »
come the revolution, comrades  :smiley-laughing:

Offline OffshoreAlan

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Re: The angry thread
« Reply #7930 on: June 23, 2022, 02:48:51 AM »
.... do a dozen or so of you want to place a comment? That would certainly make them sit up and take notice!  >:D

I can't seem to get it to allow me to post - probably my ignorance rather than anything more sinister. Sorry.

Offline Redcap244

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Re: The angry thread
« Reply #7931 on: June 23, 2022, 01:29:48 PM »
following on from yesterday's DPD  / Hattons fiasco, where it ended up that my parcel was now being delivered friday, this morning I got a text to say it was being delivered today

luckily the one hour slot ended five minutes before we need to leave to get SWMBO up to the hospital for an appointment.

so now sorted, parcel delivered, and the reply to my question as to what the system wide problem was yesterday was...

what problem ?

HB, where is your lead  :*(

Offline Redcap244

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Re: The angry thread
« Reply #7932 on: June 24, 2022, 06:29:17 PM »
OK, political comment ban rapidly approaching...

but am I the only one that is totally fed up with every time you phone a company / doctors surgery / hospital you get a five minute ramble about Covid, 'we are complying with the latest government advice re covid' etc...

go where you want, see who you want...
do what you want....
covid is over....
so why are so many companies / health authorities etc using covid as an excuse for poor service / not answering call / etc.

so, who is lieing to us, the UK authorities, or these companies / heath authorities etc who have found a great excuse for poor service. ?

jaffa cakes - tick
coffee - nato - tick
cushion, well at 76 my bum does get numb on a wooden naughty step  :-[

@Newportnobby , may I sincerely thank you for your amendment to my original post.
« Last Edit: June 24, 2022, 08:20:14 PM by Redcap244 »

Offline dannyboy

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Re: The angry thread
« Reply #7933 on: June 24, 2022, 07:01:01 PM »
Phew! That was close Alan  ;D. But I agree that Covid is the 'go to' excuse these days for poor service.
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline Newportnobby

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Re: The angry thread
« Reply #7934 on: June 24, 2022, 08:54:28 PM »
But I agree that Covid is the 'go to' excuse these days for poor service.

And strangely enough, especially from GPs even if you can get past the GP receptionist which turns out to be a Herculean task I singularly fail to complete at every turn. ::)

 

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