Smashing models
Excellent pricing structure (I must have saved a King's ransom in early bird prices over the years)

BUT

I (and I'm sure I'm not alone) am getting seriously ticked off (being polite for the forum) at the lack of response coming out of the Revolution website contact page. I really can't see the point of having such a page if no one looks at it and responds. Maybe it should carry a warning "Abandon Hope all ye who enter here"

I'm positive the staff at Revolution would soon be up in arms if they were treated as badly. I'd put their communications on a par with Osborn's Models (believe me – that's no compliment)

Please – you're letting yourselves down as regards service. Please sort it

Have you tried a PM?

Quote from: RailGooner on Yesterday at 04:57:00 PMHave you tried a PM?

Not the point. How do non forum members fare?

Quote from: Newportnobby on Yesterday at 10:13:51 AMSmashing models
Excellent pricing structure (I must have saved a King's ransom in early bird prices over the years)

BUT

I (and I'm sure I'm not alone) am getting seriously ticked off (being polite for the forum) at the lack of response coming out of the Revolution website contact page. I really can't see the point of having such a page if no one looks at it and responds. Maybe it should carry a warning "Abandon Hope all ye who enter here"

I'm positive the staff at Revolution would soon be up in arms if they were treated as badly. I'd put their communications on a par with Osborn's Models (believe me – that's no compliment)

Please – you're letting yourselves down as regards service. Please sort it

 
  Mick, I agree, the models are superb & they don't come much worse than Osborn's models but where is this contact page ?
  stay safe regards Derek

Derek,
At the bottom of the Revolution home page there is 'Contact Us' with the option to e mail them from there

I totally agree with this thread, even when they instigate an email to a customer for clarification and you return it you get no follow up, and the sender of the email is an owner of the company.

I'm afraid I have lost patience with Revolution Trains and now no longer place early bird orders, nor any orders directly with them.

I find it is far easier from a customer service perspective to buy from a dealer, usually at the standard industry discount for new models and increasingly found in the bargain bin over time.

Quote from: Newportnobby on Yesterday at 08:38:39 PMDerek,
At the bottom of the Revolution home page there is 'Contact Us' with the option to e mail them from there

Thanks Mick never knew it was there
  stay safe regards Derek

I must be in a minority, as I have never had a problem with them answering me.
I do use the info@revolutiontrains.com email address direct though, which I believe the website contact form redirects to.

Normally Simon answers within a day.

Maybe @Ben A or @red_death would like to comment.

I never received the buffer that was missing from a cement wagon on arrival direct from Revolution. I contact them via the contact us and through a DM on RMweb. I've given up on getting one.

In most industries all customers want the best quality at the lowest price, delivered yesterday. They never appreciate that it is only possible to have no more than two out of three. In my mind, Revolution deliver fantastic products at great prices, but speed is certainly the thing that suffers - whether it is speed of delivery or speed of responses. That's the two out of three I would always choose!

However, as an old bloke, I am starting to worry that I won't be around long enough to enjoy the K-type pullmans...

 

Quote from: Railbank on Yesterday at 09:14:26 PMI'm afraid I have lost patience with Revolution Trains and now no longer place early bird orders, nor any orders directly with them.

I find it is far easier from a customer service perspective to buy from a dealer, usually at the standard industry discount for new models and increasingly found in the bargain bin over time.

I am extremely happy with early bird pricing. For instance, I bought 2 x class 128 parcel units and saved £110 - not on the final full RRP from Revolution, but on a major box shifter's pricing. I've saved in the region of £130 by buying a 4 car and a 3 car set of tube stock against Rails (when they had them). I just want to know where my order is!

My 1938 order arrived about two weeks ago. I noted  at that time my account showed the order was still processing.

It is still showing as processing, so something isn't working as it should.

Quote from: honestjudge on Today at 12:08:37 PMMy 1938 order arrived about two weeks ago.

Blimey! 88 years seems a bit excessive!

Quote from: honestjudge on Today at 12:08:37 PMMy 1938 order arrived about two weeks ago. I noted  at that time my account showed the order was still processing.

It is still showing as processing, so something isn't working as it should.

Could or could not be explained by this..........

Quote from: Ben A on May 08, 2026, 11:11:43 AM

Quote from: honestjudge on May 08, 2026, 10:41:29 AMAnd my 4 car set has just popped through the letterbox.
However, it is still showing as processing on my orders page in my Revolution account page 

Hi there,

Some of our processes are still manually triggered, and our digital supremo is on a short break.  This may explain why.  On the other hand, it may just be a glitch in the matrix... 

cheers

Ben A.

Mind you, if the digital supremo was on a short break he/she should be back in the saddle by now

I believe the digital supremo has just finished his trip, but I imagine it's not top priority to update order statuses.

Not defending their lack of contact, by any stretch.

I've found Simon extremely responsive on the customer services email I must say, but other central emails have gone totally unanswered.