Hi

Can anyone help me get in touch with Railtec, I have tried the email address on their website but so far failed. Are there any other options?

Martyn

Hi

He is generally very busy so replies can take a while. You could also try contacting him via RMWeb as he has a thread on there.

https://www.rmweb.co.uk/topic/96003-railtec-transfers/#comment-1781567

Cheers

Paul

Thanks, I will give that a try, was asking if he could scale down a set of 4mm decals, but I also know I do sometimes have problems with my emails because I use an old Hotmail address.

Quote from: scorpion_1925 on Yesterday at 12:57:34 PMThanks, I will give that a try, was asking if he could scale down a set of 4mm decals, but I also know I do sometimes have problems with my emails because I use an old Hotmail address.

Hi Scorpion,

In situations like this I usually add the wrong scale item to my basket and theen add comments saying what scale I want them to be.

It's worked several times in the past, albeit with a delay before delivery.

Phil H

Hi @scorpion_1925 . I e-mailed Steve today ( info@railtec-models.com ) asking if he would be able to rescale something to 2mm and got an almost instant reply - so he is definitely picking up his mails,
Cheers,
Colin

Seems to be super hit and miss, I've never had an acknowledgement of a request to resize anything! I like the idea of ordering in OO though, I may try that.

It's and interesting technique, might be worth a shot. I'd worry I'd get what i actually ordered

I'm with @njee20 . I've never had a reply to any of my downsize requests.

John P

Just to balance it all up, I have had several orders sorted by Railtec, never had a significant issues. this includes a couple which were rescaling as well as standard stock items and special orders for name and number plates, the most recent arrived yesterday as a class 73 numbers and plates with my wife's name.
Excellent service and superb quality every time.

Best wishes
Simon

To be clear I've never had any issues ordering from Steve, quite the opposite, and I've placed loads of orders. I did once get OO gauge decals (having ordered N), he replaced them, but with the wrong set, and then got it right third time; he was super apologetic and very responsive.

I don't understand how people manage to get custom stuff from him though!

Quote from: njee20 on Yesterday at 11:58:20 PMTo be clear I've never had any issues ordering from Steve, quite the opposite, and I've placed loads of orders. I did once get OO gauge decals (having ordered N), he replaced them, but with the wrong set, and then got it right third time; he was super apologetic and very responsive.

I don't understand how people manage to get custom stuff from him though!

Hi Nick,

Depends what the custon stuff is.

If it's simple - just use the website section for custom decals

Last things I did were for NCB internal user coaches - Clean workers only, Bath men only, Ambulance plus NCB lettering with Numbering. Got them within 3 weeks.

Phil H

I've asked him to shrink a set of OO CL90 transfers.

I confused matters by asking him to change some of the numbers as he was duplicating the Farish ones. That got an email reply, but nothing then came of it.

I've since used the email link to request a shrink, without renumbering, but never got a reply.

I might try the OO order trick and see what happens, but as I'm in the US that might get in the way.

Regards,

John P