Quote from: class37025 on June 11, 2020, 05:18:19 PM
car parking charges waived 

Be careful with that if it's one of these numberplate recognition systems as they're operated by a different set of (complete and utter) workers.

This happened to SWMBO before Covid started.  She wasn't best pleased to receive a fine through the post for a 'waived' payment.  She's NHS, by the way, although I heard little during her ensuing phone call to suggest much sympathy for some of their less able keyboard pokers

Most importantly good to hear they are discharged and doing well 

Not got much to add other then what @PLD and others have also said.
I work at my local hospital in pharmacy and as part of my job I am involved with the governance team and PALS to be the pharmacy link in any cases involving medications. (I still am ward based in the mornings before someone calls me an office pen pusher  )So I have seen and heard my fair share of stories over the years. Sadly it is usually true that its the bad ones that people hear about rather then all of the good work that is carried out simultaneously. Although when it comes to health I fully agree there should be no incidents of poor treatment which is what the organisation strives to achieve.
If PALS were involved there will be a good look into your case and I am sure if possible any learning and improvement will be put in place. I agree that it is the communication and out of hours areas where the service can be found wanting. The COVID saga has made things worse in this respect as diagnosis and other key areas are a lot harder without face to face interaction.
Also don't be too suspicious of the kind gestures a lot of us will do them if possible without the powers at be involvement especially if we know you have had a rough ride.
Dropped some medications in to an elderly gentleman on my way home the other week to save him a trip back to the hospital and its all these little things that are appreciated and actually when we do them makes us feel good too so win win 

Is this thread still
Serving any useful
Purpose ? Shall
We close it?

NickR

Hi Nick,
think all points / opinions etc aired.

probably best to call it a day.

regards
alan

As above - now locked