The text and outlines are not white, perhaps that is what they are assuming and they are wrong.

I made the text and outline a light shade of grey 

I can make the text and outline a darker shade of grey if you want to try that Paul?

cheers John.

You could do, no harm in trying!

I have changed both the white and black backgrounds.

hm its made no difference....

i dont get it though, i got to the point where i could order the shirt, yet when i went to do a second with a different name underneath it all of a sudden wouldnt let me..

something wrong with their site i think

Is there not a place in the Grainger Market or The Metro Centre that you could get them done?

i checked those places and they all said it would take around a month to do, which is out my deadline.

i finally got the logo to work but they now say its slightly too small

for gods sake

Just had a look at the T shirt site which Edwin mentioned on page 1 of this thread .....definitely worth a gander , all sorts on there ! Now the tricky bit.....VERY UNPC.COM , (but FUNNY) but for those who are NOT , repeat NOT easily offended , have a look at long sleeve T shirts , 2nd row of 3 (platform related) . If this ends up with me getting a red card from this site , it's been a blast ! SORRY !!! Cheers , Ric

If you want something to have a transparent background, then don't use jpg but use .png as the file.

What the minimum DPI that they'll accept?  Or the size.  That will help John out a lot.

They didnt really state, the problem they are saying now is the xours etc are fone but because of the font on the top and bottom the picture isnt big enough.

But they said they will sort it and get back to me by the end of the day so we will see what happens

dont you love it when the customer service department all tell you different things?!

sorry to sound a pest but could you possibly make the one with the black background, bigger?apparently its too small and im sick of them trying to sort it out....

p.s. they say the image needs to be 300DPI and 100% of the final print size....

Please don't consider yourself a pest Paul, I am happy to help out 

Here is a bigger version for you to submit to the Spanish Inquisition 

Please left click on the picture to view and save it full size 



cheers John.

Quote from: scotsoft on June 21, 2014, 08:56:21 PM
Please don't consider yourself a pest Paul, I am happy to help out 

Here is a bigger version for you to submit to the Spanish Inquisition 

Please left click on the picture to view and save it full size 



cheers John.

dont mention the spanish inquisition! lol

yeh apparently, the original was:-

796x248

and what it needs to be apparently is...

1200x1200 pixels, 300dpi and the final print area is 102mmx102mm apparently :/

i will try this and see what happens

oh *@£$%

now apparently the words "valley" and "railway" are too small and need enlarging, as it wont embroid properly...

awkward sods these arent they?

Quote from: portland-docks on June 21, 2014, 09:09:08 PM
and what it needs to be apparently is...

1200x1200 pixels, 300dpi and the final print area is 102mmx102mm apparently :/

i will try this and see what happens

The black square is 1200 x 1200 pixels but is 300dpi not the pprinter output?

Whether this works out at 102mm x 102mm, your guess is as good as mine 

I have made the "Valley and Railroad" 4 points larger, perhaps they can tell you what is the smallest font size they can embroider?

cheers John.

Edit: When I upload the picture to the album section it automatically trims the size of the picture.
I will send you a PM.

ok thanks scot i really do appreciate this!

paul