In the last two years I have had three laser printers from different manufacturers with replies to queries being done by people who didn't bother to read properly the query I was making.

Canon support replied to my laser printer query with a reply about inkjet printers.

Samsung replied to a query about a banding issue and said I needed to replace the starter toners with new ones because "starter toners are only to use in setting the printer up", and there's me thinking that they were for printing with.

Sent an OKI printer back with a fault and its replacement had the same fault so was also returned,I've just had an email to the effect that I would be getting the cash back offer,I've emailed them to say that the printer was returned.If I do get the cash back by mistake I'll wait until someone notices.

I've now got a Xerox laser printer and received an email confirming the registration and warranty had gone through.
The email said I had successfully registered my photocopier.
Just hope they get the cash back offer right.

Allan

My Epson printer has developed a fault and I am going through a similar process with the Epson numpties     

cheers John.

I'm afraid it's symptomatic of IT companies paying peanuts for first-line support staff.

I had similar recently with a query on a web app that they'd "upgraded". The question answered certainly wasn't the one I asked! It's cost the organisation concerned £10.50 a month in subscriptions.

Glen