I believe the digital supremo has just finished his trip, but I imagine it's not top priority to update order statuses.

Not defending their lack of contact, by any stretch.

I've found Simon extremely responsive on the customer services email I must say, but other central emails have gone totally unanswered.

Quote from: honestjudge on Today at 12:08:37 PMMy 1938 order arrived about two weeks ago. I noted  at that time my account showed the order was still processing.

It is still showing as processing, so something isn't working as it should.

Could or could not be explained by this..........

Quote from: Ben A on May 08, 2026, 11:11:43 AM

Quote from: honestjudge on May 08, 2026, 10:41:29 AMAnd my 4 car set has just popped through the letterbox.
However, it is still showing as processing on my orders page in my Revolution account page 

Hi there,

Some of our processes are still manually triggered, and our digital supremo is on a short break.  This may explain why.  On the other hand, it may just be a glitch in the matrix... 

cheers

Ben A.

Mind you, if the digital supremo was on a short break he/she should be back in the saddle by now

Quote from: honestjudge on Today at 12:08:37 PMMy 1938 order arrived about two weeks ago.

Blimey! 88 years seems a bit excessive!

My 1938 order arrived about two weeks ago. I noted  at that time my account showed the order was still processing.

It is still showing as processing, so something isn't working as it should.

Quote from: Railbank on Yesterday at 09:14:26 PMI'm afraid I have lost patience with Revolution Trains and now no longer place early bird orders, nor any orders directly with them.

I find it is far easier from a customer service perspective to buy from a dealer, usually at the standard industry discount for new models and increasingly found in the bargain bin over time.

I am extremely happy with early bird pricing. For instance, I bought 2 x class 128 parcel units and saved £110 - not on the final full RRP from Revolution, but on a major box shifter's pricing. I've saved in the region of £130 by buying a 4 car and a 3 car set of tube stock against Rails (when they had them). I just want to know where my order is!

In most industries all customers want the best quality at the lowest price, delivered yesterday. They never appreciate that it is only possible to have no more than two out of three. In my mind, Revolution deliver fantastic products at great prices, but speed is certainly the thing that suffers - whether it is speed of delivery or speed of responses. That's the two out of three I would always choose!

However, as an old bloke, I am starting to worry that I won't be around long enough to enjoy the K-type pullmans...

 

Quote from: Webbo on Today at 07:52:43 AMI have the feeling that a significant factor may be the lack of room available to the young and not quite so young. Even a simple roundy-roundy will require a minimum of 2'6'' x 5' say which is a largish chunk of space to fit in a child's bedroom (even more space required for OO). For younger adults, a similar space will have to be found in a flat or bungalow competing with the kids' and the partner's living space. Octogenarians may have had the kids move out by that stage in life and so may have more space options (and time to build a layout too). Just a thought from me based on my personal experience. My layout Deadwood didn't really get legs until after I got a shed and I retired.

Webbo

Agreed. When I talk to my plastic modelling customers and friends, they very often express interest in model railways but always say "I don't have the space." When I show them shelf layouts and micros, they get quite excited and maybe half a dozen or so have actually given it a go, and I'm not even actively trying to sell them anything. They'll pick up a bargain Dapol loco at a show or something and get a few Peco wagon kits and make a box file or plank layout.

So perhaps there could be lots of meat on that bone if the wider modelling community had a broader picture of what railway modelling can be, in their heads.

I'm cooking up something that I think would be a good way to test this hypothesis but we'll see.

I never received the buffer that was missing from a cement wagon on arrival direct from Revolution. I contact them via the contact us and through a DM on RMweb. I've given up on getting one.

When I was a little kid it couldn't go under the bed. That's where monsters lurked.

Quote from: Webbo on Today at 07:52:43 AMEven a simple roundy-roundy will require a minimum of 2'6'' x 5' say which is a largish chunk of space to fit in a child's bedroom

But that size could be a 'gazunder' (it gazunder the bed) and with some thought could be dustproofed. Maybe even some castors fitted