Bolton are back in the Championship     

John P

Quote from: Graham on Yesterday at 12:59:52 AMI must be in a minority, as I have never had a problem with them answering me...

You're not alone!

Whatever the toy is, I'm not sure you're looking at the right instruction leaflet...

Cheers,

Chris

Quote from: Yet_Another on Yesterday at 12:29:44 PM

Quote from: honestjudge on Yesterday at 12:08:37 PMMy 1938 order arrived about two weeks ago.

Blimey! 88 years seems a bit excessive!

That's Royal Mail for you!

I believe the digital supremo has just finished his trip, but I imagine it's not top priority to update order statuses.

Not defending their lack of contact, by any stretch.

I've found Simon extremely responsive on the customer services email I must say, but other central emails have gone totally unanswered.

Quote from: honestjudge on Yesterday at 12:08:37 PMMy 1938 order arrived about two weeks ago. I noted  at that time my account showed the order was still processing.

It is still showing as processing, so something isn't working as it should.

Could or could not be explained by this..........

Quote from: Ben A on May 08, 2026, 11:11:43 AM

Quote from: honestjudge on May 08, 2026, 10:41:29 AMAnd my 4 car set has just popped through the letterbox.
However, it is still showing as processing on my orders page in my Revolution account page 

Hi there,

Some of our processes are still manually triggered, and our digital supremo is on a short break.  This may explain why.  On the other hand, it may just be a glitch in the matrix... 

cheers

Ben A.

Mind you, if the digital supremo was on a short break he/she should be back in the saddle by now

Quote from: honestjudge on Yesterday at 12:08:37 PMMy 1938 order arrived about two weeks ago.

Blimey! 88 years seems a bit excessive!

My 1938 order arrived about two weeks ago. I noted  at that time my account showed the order was still processing.

It is still showing as processing, so something isn't working as it should.

Quote from: Railbank on May 23, 2026, 09:14:26 PMI'm afraid I have lost patience with Revolution Trains and now no longer place early bird orders, nor any orders directly with them.

I find it is far easier from a customer service perspective to buy from a dealer, usually at the standard industry discount for new models and increasingly found in the bargain bin over time.

I am extremely happy with early bird pricing. For instance, I bought 2 x class 128 parcel units and saved £110 - not on the final full RRP from Revolution, but on a major box shifter's pricing. I've saved in the region of £130 by buying a 4 car and a 3 car set of tube stock against Rails (when they had them). I just want to know where my order is!

In most industries all customers want the best quality at the lowest price, delivered yesterday. They never appreciate that it is only possible to have no more than two out of three. In my mind, Revolution deliver fantastic products at great prices, but speed is certainly the thing that suffers - whether it is speed of delivery or speed of responses. That's the two out of three I would always choose!

However, as an old bloke, I am starting to worry that I won't be around long enough to enjoy the K-type pullmans...