Hello all,

Simon is our customer services manager and deals with technical issues and support for specific models; he does not answer more general enquiries. All the feedback I have had is that he is very diligent and efficient.  We are very happy with his work.

Answering general enquiries, order queries etc has been paused over the last fortnight due to staff holiday but we are back at work now and will start to get on top of any backlog.

For clarity: we are not Amazon and realistically our service will never equal Amazon standards. 

We could hire more people to deal with emails and to pack and post, but then our prices would have to go up, which customers tell us they do not want.

And one reason we offer models to retailers is so customers who do not wish to deal with us don't have to; but of course the caveat with that is that the price is higher.

It is rare for Revolution models to appear in 'bargain bins' - most of our models sell out before that.  This is intentional; we respect retailers and try to manage production levels so they don't have to cut their own throats just to sell our models.   Of course we do not always get that right.

cheers

Ben A.

Target exceeded, but don't let that stop anyone donating!!

Still having received no response I have resorted to sending Ben & Mike a PM.
I have not received my orders and, with no stock showing anywhere, fear the worst

There are a few videos on this channel about cameras.  Cheapo: There is a video on using reading glasses to get closer focus.
Expensive: Focus is the big issue. 

Hi Michael,

It's been a while .... great cause, good on you! Just added a little more to the kitty.

All the best,

Mark 

What John just said. Cheers, David.

@RailGooner

Thank you for your generous donation Mark, I'm sure you understand what a worthwhile cause it is.

 

Quote from: Newportnobby on Yesterday at 05:57:11 PMI'm a little confused as the original target was set at £100 so, once that was passed, maybe it took away some incentive for folk to keep giving
Just £20 to go now 

Mick,

Last year they used another intermediary for the finances, you could change the info, adjust your target etc..

This year they've used Just Giving. You can't rewrite your info or adjust your target.

I raised £430-and-a-bit last year, so it was I that set my target. I've had an afternoon of 'tin-rattling', both here & on my contacts list and given people a bit of a gee-up.

You, sir, have done me proud, as have a couple of other folk on hear. A shout out to @martyn who has also graciously donated this weekend.

Thank you ALL.

I'm a little confused as the original target was set at £100 so, once that was passed, maybe it took away some incentive for folk to keep giving
Just £20 to go now 

And the Sir Galahad, unarmed and undefended. A sitting duck. Why, oh why?

With all good wishes.

John