Mike - Ben replied to my PM within 24hrs.  All I  know is that if I went on holiday from work without setting my 'Out of Office assistant' I'd have been punished with loss of bonus. Anyway, you know there is a system hole. Whether you fix that is entirely your (Revolution's) choice.
You'll hear no more from me on the subject

Quote from: Newportnobby on Today at 04:52:46 PMIf parked on the street it could have been anything. If parked on the drive my suspicion would fall on the posties mailbag

Hi

On the drive and I'm pretty sure it was the window cleaners ladder but I can't prove it.

Cheers

Paul

Mick

No one is saying that you should have known about holidays (and I admitted that anyone using the contact form wouldn't have gotten the auto reply explaining the situation).

You sending a PM has made no difference to my ability to reply - lack of decent mobile signal and being on holiday prevented that.

Just like you asked for some consideration that you were about to go on holiday, I'm asking for the same.  There is no escaping that we're still a small company and there isn't someone to cover some functions when one of us goes on holiday.

Cheers Mike

If parked on the street it could have been anything. If parked on the drive my suspicion would fall on the posties mailbag

To add more context, my complaint was lack of response to a mail sent from the Revolution website. Yes, I had requested no despatch before 9th May but got no answer until I sent a PM from the forum on the 26th May as to the whereabouts of my orders.
You have stated no auto reply gets sent so how are we supposed to know about holidays? How would I have got a reply if I  wasn't a forum member?
Sorry, but it's a hole that needs plugging

Hi

Got back from a holiday away to find a lovely scratch down the wing of my car that had been left at home. £156 to sort it out.

Cheers

Paul

Since my post earlier I've had a further 2 marketing emails from Rails. That's now 16 since Saturday and 3 today! The unsubscribe button has been pressed.

To add a little more context to the OP's complaint - they asked us to delay shipping of their order as they were about to go on holiday.

As per the auto-reply on our general email (which I've realised you won't get if you use the contact form) I've also been on holiday. The packing team (by which I mean Ben and Simon) sent out a large stack of orders whilst I was away which I could only mark as despatched when I got back to a computer on Tuesday.

If you're sending an email and not getting a response (and we're not on leave) then please chase us as we normally reply same day (and have done for some time unless there's a backlog to answer like at the moment).

Cheers Mike

I'm trying to fit the provided snowploughs to a recently bought (new) Class 31. However, I'm not finding the instructions very clear - two arrows leading from the snowplough in the direction of the bufferbeam but, to what, I can't tell. I've looked on the model and can easily see the holes for brake pipes, etc. but I'm wondering whether I have to remove the bodyshell to get to the snowplough holes?

Three great tracks with Rod Stewart on vocal (before he discovered crooning to grannies was more lucrative). The first was later covered by Nazareth