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Author Topic: The end of DJ Models?  (Read 24630 times)

0 Members and 4 Guests are viewing this topic.

Offline Snowwolflair

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Re: The end of DJ Models?
« Reply #225 on: June 18, 2019, 10:58:02 AM »
As of yesterday my credit card statement is showing a provisional full refund for the King deposits.  I sent them a copy of the DJ receipt and the London Gazette announcement, and filled in their form to claim.  :thumbsup:

Offline Karhedron

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Re: The end of DJ Models?
« Reply #226 on: June 18, 2019, 11:09:18 AM »
Great result.  :jealous:

I am still waiting to hear from mine. It has been nearly 10 working days since I started the claim so I should find out soon.
Well, that's just not good enough. Some fount of all knowledge you are!  :no:  ;)

Offline doug22150

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Re: The end of DJ Models?
« Reply #227 on: June 18, 2019, 04:05:58 PM »
Interestingly, I've just been able to log on to my DJModels account and download my orders.

Offline Cape Town Trev

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Re: The end of DJ Models?
« Reply #228 on: June 18, 2019, 08:27:47 PM »
Interestingly, I've just been able to log on to my DJModels account and download my orders.
More interestingly, for me is that when I logged in, my order for the class 92 was not there. The King was  >:(

Offline trkilliman

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Re: The end of DJ Models?
« Reply #229 on: June 18, 2019, 09:26:17 PM »
Great result.  :jealous:

I am still waiting to hear from mine. It has been nearly 10 working days since I started the claim so I should find out soon.


A third call to my C.C. co. resulted in talking to somebody that has started a claim.

The two previous C.C. people I spoke to were asking me to contact Greggs & co and D.J. models, with no mention or offer to start the re-claim process.

Yesterday's helpful young lady said I would be contacted in 10-15 days, with either a decision on my claim or asking for more details from me.  I have my fingers crossed.

I mention this as it may be that some C.C. staff may be (for some reason) reluctant to start a claim, or maybe unaware of the procedure.. you never know.

Offline Snowwolflair

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Re: The end of DJ Models?
« Reply #230 on: June 18, 2019, 09:30:50 PM »
Great result.  :jealous:

I am still waiting to hear from mine. It has been nearly 10 working days since I started the claim so I should find out soon.


A third call to my C.C. co. resulted in talking to somebody that has started a claim.

The two previous C.C. people I spoke to were asking me to contact Greggs & co and D.J. models, with no mention or offer to start the re-claim process.

Yesterday's helpful young lady said I would be contacted in 10-15 days, with either a decision on my claim or asking for more details from me.  I have my fingers crossed.

I mention this as it may be that some C.C. staff may be (for some reason) reluctant to start a claim, or maybe unaware of the procedure.. you never know.

I just said, the company has gone bust, its in the gazette, I purchased product using your card, its not going to be delivered, send me the form. 

The form was in the post the next day.

Give them a chance they will put you off (they are paid to dissuade you).

Offline trkilliman

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Re: The end of DJ Models?
« Reply #231 on: June 18, 2019, 09:45:04 PM »
This has indeed been done to death on RMweb, and it has morphed into being farce.

It has de-railed (no pun intended) into so many things of zilch connection it's beyond belief.

For me RMweb has lost some credibility as a site, mores the pity.

Offline class37025

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Re: The end of DJ Models?
« Reply #232 on: June 19, 2019, 09:51:18 AM »
got this today from Hattons re DJM

We are aware of the issues surrounding DJ Models at the moment. We are waiting for confirmation with regards to any pre-orders that customers may have outstanding. As soon as we have any information we will make everyone aware.

of course, they only charge when goods are despatched, so no doubt disappointed customers, but not out of pocket.
typed by fur box mechanic - dictated by brain on a chain

Offline Lankyman

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Re: The end of DJ Models?
« Reply #233 on: June 19, 2019, 09:14:23 PM »
I have just had an e-mail from Rails Sheffield informing me that they have just been informed that DJ Models have gone into receivership so my pre-order for a Class 17 has been cancelled. A great pity as I would have loved to have such a loco in my collection. I always had a soft spot for them when they cam onto the Preston Division and I thought they were a brilliant design.
Ron
Ron

Offline Newportnobby

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Re: The end of DJ Models?
« Reply #234 on: June 19, 2019, 09:30:16 PM »
I had a mail from Rails today stating my order for the class 23 had been cancelled owing to what's gone on. I reminded them I also had a class 17 twin pack, 2 Mermaids and 2 Sharks on order so they needed to knock them on the head, too.

Offline Snowwolflair

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Re: The end of DJ Models?
« Reply #235 on: June 19, 2019, 09:33:17 PM »
Quick to catch on  :goggleeyes:

Offline emjaybee

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Re: The end of DJ Models?
« Reply #236 on: June 19, 2019, 09:44:37 PM »
I had a mail from Rails today stating my order for the class 23 had been cancelled owing to what's gone on. I reminded them I also had a class 17 twin pack, 2 Mermaids and 2 Sharks on order so they needed to knock them on the head, too.

Good job you were on the ball!

 :D
Sometimes you bite the dog...

...sometimes the dog bites you!

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I can explain it to you...

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Offline anselm

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Re: The end of DJ Models?
« Reply #237 on: June 20, 2019, 09:35:50 AM »
Thank you Karhedron, that's useful supporting evidence for my claim on Barclaycard. 

I wonder if it would be possible to keep this thread running for members to record their success or otherwise with the various credit card companies?

I'm pleased to report that Barclaycard have refunded my 67.50 without quibble.   :bounce:

Offline 1936ace

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Re: The end of DJ Models?
« Reply #238 on: June 23, 2019, 07:38:40 AM »
Hello all
As per my NGF FB post, I can confirm I have received full refunds for my king deposit. Actually did a little better thanks to a different exchange rate.

Offline daveg

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Re: The end of DJ Models?
« Reply #239 on: June 23, 2019, 08:39:52 AM »
Good to read that the banks are being fairly quick off the mark with refunds.

Sad that some paid deposits by debit card are struggling to get anything back.

I'm instructed by The Boss to use only a CC when buying online other than really low value items.

Sad too that I won't ever get that baby Deltic but with already far too many locos to have on the layout I guess it's time for me to stop buying anything other than scenic bits and pieces.

How many times have I said that?  ;)

Dave G


 

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