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Author Topic: Red Imp Railways  (Read 5151 times)

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Offline dannyboy

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Re: Red Imp Railways
« Reply #30 on: June 15, 2019, 07:48:04 PM »
I am resurrecting an old thread, but felt I needed to sing the praises of 'RedImp'. A couple of weeks ago, I ordered a few bits, including the portable site office, but because of the system, (not sure whether it was ebay or RedImp), I had to use the Argos Click & Collect service, along with a UK address. The items going to Argos arrived promptly with no bother, but the item going to the UK address never arrived. I emailed Ricky at RedImp and I ordered another item. Without any quibble, Ricky agreed to replace the missing item and to putting it in with my new order. When I picked up the new items today, I saw a plastic bag containing some familiar looking bits. Sure enough, on checking the workbench, the 'missing' items were there  :-[. I did not realise, but Ricky had put everything in the one envelope.  :doh: I emailed Ricky, grovelling appropriately and asked how he wanted me to pay for the duplicate items. He has refused to accept any payment. Now that is what I call customer service and I can not praise the ethics that Ricky has enough.

Incidentally, the portable site office is the one shown on Averingcliffe, used by the security officer Danny -


and contrary to some of the above comments, I am sure I used plastic cement for construction.

Addit: When I make up the third portable site office, I will make a note of what I do and add to this post.
« Last Edit: June 15, 2019, 07:55:04 PM by dannyboy, Reason: added a bit »
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline andy911john

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Re: Red Imp Railways
« Reply #31 on: May 01, 2020, 03:55:31 PM »
I wondered if anybody has an email or phone number for the Red Imp guys?

I am in the US and for a variety of reasons I can't get an order placed. (US eBay account etc.)
I know they typically don't ship international - I have a UK address I can use.

Any help appreciated.
Andy J

Online ntpntpntp

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Re: Red Imp Railways
« Reply #32 on: May 01, 2020, 04:04:53 PM »
@andy911john  are you also on the N Gauge Forum Facebook group?  Pretty sure Rick Bainborrow on there is the man behind Red Imp.  Of course he might also be a member on here but there's more than one RickB   :)

You could also just try the Contact Member option on ebay?
« Last Edit: May 01, 2020, 04:06:14 PM by ntpntpntp »
Nick.   2016 celebrating the 20th anniversary of "Königshafen" exhibition layout!

Offline andy911john

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Re: Red Imp Railways
« Reply #33 on: May 01, 2020, 04:26:14 PM »
ntp.,
Thanks as always for your reply.

I tried to message the seller but I can't do that without registering on UK eBay.  I can't register because UK eBay already knows my address through the US eBay site...
(I don't do Facebook...too much time spent working in the valley!)

Tried to place an order but I think the combination of a UK Ship To and a US Bill To causes a problem - order never completes
At a bit of a loss  :(
A


Offline andy911john

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Re: Red Imp Railways
« Reply #34 on: May 01, 2020, 04:36:39 PM »
Yahooo!
I tried a couple more times on UK eBay and eventually the page reported "order was placed".  I also just recieved an email confirmation.

I guess the inter web is busy at the moment..

So, I need to let my sister know that there's a package coming for me..

Thanks for the help.
A

Online ntpntpntp

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Re: Red Imp Railways
« Reply #35 on: May 01, 2020, 04:42:33 PM »

I tried a couple more times on UK eBay and eventually the page reported "order was placed".  I also just recieved an email confirmation.

I guess the inter web is busy at the moment..

Ah good, let's hope it turns up.

Yes bits of the net are struggling, especially the Hornby website - it took me a few hours last night to get a pre-order for a "Captain Tom Moore" loco to actually work all the way through without timeouts and crashes.  I think I've only ordered one  :D
Nick.   2016 celebrating the 20th anniversary of "Königshafen" exhibition layout!

 

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