Hattons on line order problems

[guest311]

I've got round this twice when I've seen a pre-ordered item appear as new stock while I've had an order picked awaiting packing or payment taken awaiting picking.

I've gone on chat and explained the situation, and both times the new item has been added to the order without additional postage.

I think the reason you get the extra postage is because when a new or out of stock item comes into stock, their system generates an order for it, and automatically adds postage, and does not check if there is an order for you in process.

I have also in the past gone on chat and added items to an order, without adding to the postage, rather than placing a new order and then asking for them to be combined.

hope this helps.

alan

[georgehgv]

Thanks Alan I have tried the chat route but each time they will not budge, I even had a line manager guy on the phone and ended up cancelling all my orders as they were so inflexible.

[Herr_style]

I tried too, and failed, so I sent them an email, and they replied saying they are having a problem with their website ordering. The guy who replied to me said it should be back up shortly. (If not already).

[daveg]

Unusual performance from Hattons. There's obviously a problem somewhere down the process chain.

A small order for some Oxford vehicles is stuck in order picking and has been there for 4 days and showing as 'ADDED TO PICKING LIST'.

If that doesn't change to Shipped by Monday, I'll chase them up.

Dave G