new sales and supply act 2015

[Maurits71]

Dear All.

I though I am going to make everybody aware about the new sales and supply act 2015 which will replaces all old regulations

it's some nut you have to crack to read it : http://www.businesscompanion.info/en/quick-guides/goods/the-sale-and-supply-of-goods-from-1-october-2015

but most important as a consumer a few things changes. Most eye catcher for me you can only return and ask for a refund of goods within 30 days after purchase. after day 31 the supplier has the legal rights to repair. which differs to now where people expect a refund within the warranty period in occasions.

I expect to open a big can of worms now so I have a few cold beers and a few bags of chips and I am going to follow the whole discussion with a massive smile on my face.

[EtchedPixels]

Note that the repair must be "within a reasonable time", so sending it off to Dapol or DCC supplies and taking 3 months is not acceptable.

Also if the first repair fails, you do not have to give them further chances to repair it, you can claim a right to reject (ie tell them where to stick it and ask for your money)

There are also some really good bits. In particular the Digital Content section. Prior to that if you buy useless software or you buy a device that failed because the software in it was crap you had no real way to do anything about it - that's being fixed. So for example if your DCC controller is useless because the software keeps crashing you will now be able to ask for a repair.

This is going to be fun - the software industry isn't used to producing stuff that has to work, or being expected to actually fix it. A lot of  the traders of cheap imported electronic goods are going to get burned I imagine.

Alan

[Agrippa]

Interesting news, the retail buyers of cheap electronic goods always  run the risk
of being burned literally. One thing, under older consumer protection regs
the retailer had responsibility for fixing, replacing or refunding faulty goods,
though many didn't seem to get the message.