!!

Not Registered?

Welcome!  Please register to view all of the new posts and forum boards - some of which are hidden to guests.  After registering and gaining 10 posts you will be able to sell and buy items on our N'porium.

If you have any problems registering, then please check your spam filter before emailing us.  Hotmail users seem to find their emails in the Junk folder.


Thanks for reading,
The NGF Staff.

Author Topic: Hattons!!!  (Read 12650 times)

0 Members and 1 Guest are viewing this topic.

Offline austinbob

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23835
  • Posts: 4424
  • Country: gb
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #30 on: April 01, 2015, 09:33:36 AM »
I placed an order with them on Friday and it arrived the previous Thursday

signed

H G Wells
I believed they packed that order next week!
 :)
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline Agrippa

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 3610
  • Country: gb
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #31 on: April 01, 2015, 09:36:15 AM »
Way to go, and return faulty locos before they arrive.... :D
Nothing is certain but death and taxes -Benjamin Franklin

Offline ten0G

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 317
  • Country: gb
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #32 on: April 02, 2015, 02:56:20 PM »
I find this all a bit discouraging, I was hoping to place an order with them next week for delivery to Japan. 

I've looked at a lot of other websites but most of the items I want by Dapol and Farish are out-of-stock or discontinued and at this distance fleabay is probably not an option.   :( 

I've been a bit concerned recently because I started receiving emails for "like new" alternatives to items which I was looking at three or four years ago before some serious family problems stopped me going ahead.  I was particularly not impressed by one email which, when I clicked on the link took me to a completely different "like new" item.   ???

Offline snail

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 52
  • Country: gb
    • Awards
Re: Hattons!!!
« Reply #33 on: April 02, 2015, 03:34:39 PM »
i can safely say I've never bought anything from Hattons, in fact I've only really seen their adverts in the Railway Modeller and been drawn into their competitive prices.

But after reading this thread I'm in two minds to pay a bit extra and have better piece of mind/customer service from a smaller company.

Offline Arrachogaidh

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 8539
  • Posts: 1173
  • Country: scotland
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #34 on: April 03, 2015, 02:59:21 PM »
Can't say I've ever had a problem with Hattons. I order, they deliver.

SIMPLES!
(Sorry, but you are not allowed to access the gallery)

Offline Chris in Prague

  • Trade Count: (+14)
  • Full Member
  • ***
  • N Gauge Society Number: 24400
  • Posts: 12669
  • Country: cz
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #35 on: April 03, 2015, 03:44:53 PM »
I'm sorry to read about others' bad experiences but i have always found Hattons to offer excellent service and very reasonable and reliable shipping to me, in Prague. I have also good experiences of DJM and Kernow Models.

Offline NeMo

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23720
  • Posts: 2591
  • Country: gb
    • Awards
Re: Hattons!!!
« Reply #36 on: April 03, 2015, 04:04:54 PM »
Another thumbs-up from me for Hattons. While I do use other retailers, and regularly visit Kent Garden Railways when I'm in London, Hattons remains my default online retailer for most things. Used them dozens of times.

Service has been flawless thus far. Delivery has not been a problem, usually arrives within a day or two, and the Royal Mail postman knows where the "hide" the parcel if I'm not about (bless him!).

Some of the arguments against seem unreasonable. If you return a noisy loco, while it'd be nice to have a quieter one sent to you, it may well be simpler for their business model to offer a refund. Similarly some people don't like the courier they end up with, but you do get offered the choice of various Royal Mail, Interlink and Yodel options.

Cheers, NeMo
NGS Journal Editor

Offline Roy L S

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 1894
  • Country: gb
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #37 on: April 03, 2015, 04:22:48 PM »
Although on the face of it a choice of carrier is offered in the past I have elected for Royal Mail and it has been ignored with items being despatched using Yodel. These days I make it clear that items must only be shipped by Royal Mail and no other way ask the order to be notated to that effect. Thus far this has worked maybe helped by me saying that if they ignore the instruction it will be my last order....but then maybe not who knows...

Roy

Offline DELETED

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: Expire
  • Posts: 826
  • Country: gb
    • Awards
Re: Hattons!!!
« Reply #38 on: April 03, 2015, 10:26:54 PM »
^^ I two have stated RM but got yodel on several occasions.  The printed label they produce on the box even states clearly not to use Yodel in the delivery notes box!  To be fair I stopped buying from Tesco mail order also because they couldn't guarantee it Yodel Free.


...However, no more digs!  I'm just wondering why I think there's a distinct lack of trader presence on here if this is supposed to be the big N Gauge forum?  Is there a reason why the big traders don't post ???  I'm beginning to feel if they had a presence allot of things could be resolved quite amicably.  It's all very well saying "it's been resolved on facebook" or the likes but some of us don't use social media.

I've been on countless car and other forums -the good traders always had presence.  It was their best way to keep touch with their customers!

Online class37025

  • Trade Count: (+33)
  • Full Member
  • ***
  • Posts: 2391
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #39 on: April 03, 2015, 10:37:29 PM »
Although on the face of it a choice of carrier is offered in the past I have elected for Royal Mail and it has been ignored with items being despatched using Yodel. These days I make it clear that items must only be shipped by Royal Mail and no other way ask the order to be notated to that effect. Thus far this has worked maybe helped by me saying that if they ignore the instruction it will be my last order....but then maybe not who knows...

Roy

when I complained about a Royal Mail order being sent by the yahoos, I was told that if a parcel is too heavy, ie loads of ballast, or too big, ie metre lengths of track, then it is sent by them as RM won't accept them.

having said that, I've had some heavy, and long, parcels delivered by parcelforce, which I thought was the heavyweight side of RM.

or am I wrong in that ?
typed by fur box mechanic - dictated by brain on a chain

Offline Arrachogaidh

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 8539
  • Posts: 1173
  • Country: scotland
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #40 on: April 04, 2015, 12:04:10 AM »
As far as delivery options go, I can only say that all my Hattons stuff has come by RM.

Mind you I do get all sorts of other things delivered by various carriers. Never been a problem, even with Yodel.

I guess some bad experiences exist but it shouldn't stop you shopping with Hattons or using various delivery methods. I have in the past been annoyed by RM not being able to deliver and then having to collect from nearest PO several days later.
(Sorry, but you are not allowed to access the gallery)

Online PaulCheffus

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 4575
  • 2mm Association Number: 4172
  • Posts: 1314
  • Country: gb
    • Awards
Re: Hattons!!!
« Reply #41 on: April 04, 2015, 07:55:42 AM »
Although on the face of it a choice of carrier is offered in the past I have elected for Royal Mail and it has been ignored with items being despatched using Yodel. These days I make it clear that items must only be shipped by Royal Mail and no other way ask the order to be notated to that effect. Thus far this has worked maybe helped by me saying that if they ignore the instruction it will be my last order....but then maybe not who knows...

Roy

when I complained about a Royal Mail order being sent by the yahoos, I was told that if a parcel is too heavy, ie loads of ballast, or too big, ie metre lengths of track, then it is sent by them as RM won't accept them.

having said that, I've had some heavy, and long, parcels delivered by parcelforce, which I thought was the heavyweight side of RM.

or am I wrong in that ?

Hi

No your not wrong but I willing to be yodel are significantly cheaper and they already have a contract with them unlike Parcel Force.

Cheers

Paul
Procrastination - The Thief of Time.

Offline Newportnobby

  • Global Moderator
  • Trade Count: (+69)
  • Full Member
  • *****
  • N Gauge Society Number: 21962
  • Posts: 32615
  • Country: england
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #42 on: April 04, 2015, 12:42:57 PM »

...However, no more digs!  I'm just wondering why I think there's a distinct lack of trader presence on here if this is supposed to be the big N Gauge forum?  Is there a reason why the big traders don't post ???  I'm beginning to feel if they had a presence allot of things could be resolved quite amicably.  It's all very well saying "it's been resolved on facebook" or the likes but some of us don't use social media.

I've been on countless car and other forums -the good traders always had presence.  It was their best way to keep touch with their customers!

Who's to say they are not lurking?
I agree, if I thought I was a major supplier, I'd at least monitor the forums but, then again, with complaints being levelled at Hattons/Osbournes it could just be a 'no time' issue :hmmm:

Offline Agrippa

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 3610
  • Country: gb
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #43 on: April 04, 2015, 12:51:44 PM »
They could be forum members with names like That Son or Ros Snob, and posting positive
comments about themselves, excellent service, dealt with them for years, helpful staff etc,
that's what I'd do! :D
Nothing is certain but death and taxes -Benjamin Franklin

Offline Newportnobby

  • Global Moderator
  • Trade Count: (+69)
  • Full Member
  • *****
  • N Gauge Society Number: 21962
  • Posts: 32615
  • Country: england
  • Gender: Male
    • Awards
Re: Hattons!!!
« Reply #44 on: April 04, 2015, 01:02:18 PM »
They could be forum members with names like That Son or Ros Snob, and posting positive
comments about themselves, excellent service, dealt with them for years, helpful staff etc,
that's what I'd do! :D

Are you sure you're not from Ikea, 'Apa gari'? :hmmm:

 

Please Support Us!
November Goal: £60.00
Due Date: Nov 30
Total Receipts: £25.00
Below Goal: £35.00
Site Currency: GBP
42% 
November Donations


Advertise Here
anything