Dapol gets it wrong - yet again !

[guest311]

just looked on Hattons, new stock, and a number of Dapol intercity exec 125 loco hauled carriages with buffers 

so, Intercity 125 = HST 

Intercity = locohauled 

HST doesn't have buffers 

so Intercity 125 can't be loco hauled and shouldn't have buffers 

does anyone at Dapol actually know what they are doing, or look at what they are producing 

my 12 month old husky pup could do a better job 

[Zunnan]

Quite an old error this one, those coaches have been around for a while, so my guess is Hattons have obtained a quantity of unsold stock from somewhere rather than this mistake being perpetuated on a new run. If it is the new run it is worrying that an error on a previous batch has been repeated as it was quite vocally pointed out at the time, but given the pretty regular livery errors its hardly surprising that another one has crept in again.

[sparky]

Hi Class 37025... if you are not too fussy and still want these then Rails of Sheffield are selling them at £11.95 each and they are clearly described as a livery error on their web site....Still nice coaches at that money anyway.

[guest311]

Hi Class 37025... if you are not too fussy and still want these then Rails of Sheffield are selling them at £11.95 each and they are clearly described as a livery error on their web site....Still nice coaches at that money anyway.

cheers, Sparky,

I know it's only a case of nipping the buffers off and you have the HST version, but lets be honest, you shouldn't need to.

think I'll email Hattons and see if it is a new run, or old stock.

cheers

alan

[MikeDunn]

If it's old stock, I hope you make a public apology for your initial post & the title ...

[guest311]

If it's old stock, I hope you make a public apology for your initial post & the title ...

I most certainly will.

I have e-mailed Hattons about this, and await their reply, which I will add to this thread.

cheers

alan

[MikeDunn]

I think a few of us will be interested in whether this is an undiscovered pile of old stock or not ... especially given the RoS price

[Zakalwe]

acquired some of the cheap ones from rails to convert into the NMT, much cheaper than expected so in a way I applaud this error

[guest311]

just checked back on Hattons, and it looks like they've removed the coaches from the list.

only incorrect one showing at the moment is an Intercity 125 buffet loco hauled with buffers.

perhaps someone has read my email and taken them off awaiting a decision on what to do 

so it looks like I MAY owe Dapol an apology, depending if these are a new run or old stock.

when I hear back from Hattons I'll post their reply on here.

cheers

alan

my mistake, they are still on there, on the listing for 10th June 

[guest311]

Hi, just got in from nights and checked my e-mails.

my original email to Hattons was as follows :

Hi,
just checked today's new stock and see you are listing a number of Dapol N mk 3
coaches in Intercity exec 125 scheme, noted as loco hauled and showing both the
125 in the lettering and buffers.

as you know HSTs were the 125 stock, and did not have buffers, and loco hauled
with buffers were Intercity not Intercity 125.

should these not be listed as livery errors and priced accordingly ?

I take it that this is yet another Dapol mistake, and I do not expect to pay
£19 for a coach and then either have to remove buffers to make it an HST
vehicle, or to have to T-cut the 125 off to make it a correct loco hauled
vehicle.

cheers

alan

The following response has been received :

Dear Alan,

Thanks for getting in touch and for the information you have provided.

None of our product specialist have started their day yet, but as soon as
they're in with us, I'll get one of them to confirm the error and amend the
listing accordingly.

I hope this helps but if you need any further assistance, please don't hesitate
to get in touch.

Kind regards,

Stephanie Martin
Retail Assistant

off to bed, but I'll post later with any follow up emails..cheers

alan
zzzzzzzzzzzzzzzzzzzzzzzz

[guest311]

Just checked my emails, and the following response from Hattons

"Hello
We have checked descriptions as best we can, and have amended certain words in
those descriptions.
Dapol MK3 coaches with or without buffers have always had the same price
structure.

I hope this information helps.

Once again our apologies for some errors in our descriptions.

Kind regards,

John Etheridge
Retail Specialist"

still doesn't answer the question of whether this is a new run with the same faults, or a new stock of the old run.

just checked their site and the Intercity 125 lettered with buffers are still at £19. looks like RoS are being a bit more realistic in their description and price.

so....

Sorry Dapol, looks like it must be old run that they've just got hold of ........

unless of course anyone else knows different 

[guest311]

Update ..

just had a long 'chat' with Hattons, and the relevant bit of the chat is


"Our Products Manager has had a look into this and he said that this is a product error by Dapol and we are aware of this however we are unable to reduce the price of these items at the moment. This has been looked into by our Retail Manager as well and we will be talking to Dapol about it "

so watch their site to see if they do follow RoS and reduce their price.

cheers

alan

[MikeDunn]

So ... ... ... is this a new batch with the same error or an old batch they've received / dug out of the deepest recesses of the warehouse ?

[guest311]

I don't know, I did ask this in my initial email to Hattons, but didn't get a reply.

the only way I can think of working it out is if someone knows the carriage numbers of the other faulty batch, and compares them with the numbers on this lot.

it does not answer the question why they cannot reduce their price, but RoS can, and has.

looks like an ongoing thing to watch.

Hattons did reduce some Dapol mk.3 blue & grey coaches some time ago for incorrect lettering, but I couldn't find anything wrong with any of the ones I got 

[EtchedPixels]

Disappointing but it does raise the question as to what is faulty goods and what is just minor errors. I guess Hattons managers have to figure it out with Dapol.