Osborns

[Zakalwe]

Don't wish to drag the debate on – but I did say I would report on the outcome of any  discusions with Osborns, and the current situation is that payment for my order shows  on my latest Credit Card Statement, but items have still not arrived.

Maurice & Mike of Osborns (Father & Son) are now looking into the matter (thanks to this Forum), and the latest email received from Maurice is that my emails headed "Missing order" went into their Spam folder and have only just now been found.

I find this a little strange as I have sent in total 12 emails to Osborns, all with the same email address, and apart from one other, all the rest have been answered or dealt with.

EMAILS TO OSBORNS – FACTUAL RECORD: 

Date:          Time:   Heading & Content Summary:
12/11/13   20.06    N Gauge model railway items
                              (asking about delivery to Tenerife)
16/02/14   16.28   VAT
                             (Canary Isles missing from Countries list)
16/02/14   17.54   Re VAT
                             (follow up info)
17/02/14   20.38    Order for delivery to Tenerife
                             (Unable to complete order because Canary Isles still missing)
18/02/14   01.10   RE Order for delivery to Tenerife
                              (Details of items wished to order put in email)
25/02/14   17.25    RE Tenerife order
                              (Acknowledgement of receipt of order in Tenerife)

13/05/14   13.26    Order for Tenerife
                              (Canaries still mising from Website)
14/05/14   20.30    FW Order for Tenerife
                              (Repeat as previous email not acknowledged)
15/04/14   10.47    RE Order for Tenerife
                              (Still not showing Canaries)
15/04/14   16.38    Re Order for Tenerife
                              (Acknowledge that Website now amended for Canaries)
03/06/14   17.19    Missing Order
                              (1st notification to Osborns that order never arrived)
06/06/14   17.50    FW Missing Order
                              (Repeat of previous email as was not acknowledged)

From the above you will see that when I finally managed to complete my 1st order it arrived 7 days later. The 2nd order I tried to make on the 13th of May, rang it through on the 15th of May, yet transaction date on Credit Card statement shows only 22nd of May, and still not received.

Hopefully I will get a successful resolution of the matter, and then it would be only fair if I reported on that fact if and when it occurs.

TBH, this is a forum for a fun hobby not a court of law you have to win with weight of "factual " evidence and cunning persuasive logic.

A simple post in a few days to indicate happiness / withdrawal of your custom would be better ?  You have made contact with the owners which is the best use of the forum?

Just out of curiosity where you a PRINCE 2 accredited IT manger?  you sound like you were

[Caz]

Oi Oi Zakalwe ... nothing wrong with a perky thread mate - it brings the punters through the door! 

i was hoping for more forum interwebs drama........

This is THE friendly forum and slanging matches are not tolerated, helpful criticism or suggestions are always welcome though.   

[Agrippa]

Another Toytown riot !  A posting about a delayed order ends up as
WW3. Close it down for gawds sake.

[jthjth]

To be more positive, Osborns is one of the few outlets that really supports our gauge/scale. There are only a handful of retailers that stock such a wide range of items and even fewer that have a genuine interest in N. Such enterprises are to be encouraged in my opinion.

[Caz]

To be more positive, Osborns is one of the few outlets that really supports our gauge/scale. There are only a handful of retailers that stock such a wide range of items and even fewer that have a genuine interest in N. Such enterprises are to be encouraged in my opinion.

Couldn't agree more, they are one of the few that are really into N gauge and support it well.   

[jonclox]

To be more positive, Osborns is one of the few outlets that really supports our gauge/scale. There are only a handful of retailers that stock such a wide range of items and even fewer that have a genuine interest in N. Such enterprises are to be encouraged in my opinion.

Couldn't agree more, they are one of the few that are really into N gauge and support it well.   

Ditto 

[Tdm]

I started this thread - so let me finish it.
I never intended it to be a battleground between Forum members.

Fair play to Osborns, they immediately investigated the matter once it was brought to their attention courtesy of this Forum (my unacknowledged emails apparently had gone in their Spam folder), and I have been told this morning that no trace can be found of the dispatched order, so they are preparing a duplicate.

Whether the package was lost by Royal Mail, or the Spanish Correos I don't know, but out of about 20 model railway deliveries to me here in Tenerife to-date, it is the 1st one that has gone missing. 

I will make no more posts on this thread until such time as either the original, or duplicate package turns up, only to say thank you once again to Mike (and Maurice) at Osborns for your PMs and telephone calls and offer of sending me a replacement.

[Tdm]

Just a quick post to say that the replacement order sent to me when the original one went missing arrived today - so thanks to Mike of Osborns for sorting things out for me, and to this Forum for putting me in touch with him.

Further update :

Tried to send an email to Mike at Osborns saying order arrived - but now I am getting an unable to deliver message saying email address is invalid - yet I am simply replying to an email he sent me. If you are looking at this Mike - have you changed your email address?

[Tdm]

Just wanted to say that my original order to Osborns in early May that the post was about, turned up today (July 14th), a couple of weeks after their replacement order arrived.
The package seems to have been "bashed about" a bit, although the contents are intact, and it has Customs stamps all over it.
Looks like Customs have been sat on it, or lost it and found it again.
Have informed Mike at Osborns.