All seems a bit pointless to me as, once it's left the UK, RM don't give a :poop:
That's their bit done and you can't even see if it's arrived in the destination country, let alone the actual delivery address.
Anyone experienced the same, or knows how to get further details?
The tracking continues with whatever service is entrusted with the next leg(s). I've had stuff tracked all the way to destination in Germany when sending parcels to my friends, and it's shown on the RM tracking.
yes - in my case I enter the tracking number to the Japan Post website and then track through customs and on through to the local delivery office and then allocation to teh postperson who will deliver...
When I've sent parcels via international tracked service the tracking continues via the postal service in that country. The RM website provides the link. Some overseas postal services provide more detailed info than RM.
Quote from: cmason on August 24, 2026, 10:13:54 AMyes - in my case I enter the tracking number to the Japan Post website and then track through customs and on through to the local delivery office and then allocation to teh postperson who will deliver...
Just checked with Australia Post and get the same week old info I get from the UK ::)
Works fine getting stuff sent to the US.
Regards,
John P
The issue is the receiving country, it's literally nothing to do with RM, not so much that they don't care, but that they have no sway or influence whatsoever. If they don't get info there's nothing they can provide you.
I always look at parcelsapp.com (https://parcelsapp.com/en/tracking) as there you can see under the "Next tracking numbers" which number the local distributor like DPD or GLS will use. Even between Hermes Germany and Hermes Austria the tracking number switches midway without letting the customer know the new one. :-\
Quote from: njee20 on August 24, 2026, 03:49:43 PMThe issue is the receiving country, it's literally nothing to do with RM, not so much that they don't care, but that they have no sway or influence whatsoever. If they don't get info there's nothing they can provide you.
Then they shouldn't be peddling such a service with their reputation already in tatters >:(
The RM tracking system normally states the package is leaving the UK, and there is a link to take you to the receiving country's system.
This works really well for packages from most of the UK retailers.
Quote from: Newportnobby on August 24, 2026, 12:02:46 PMJust checked with Australia Post and get the same week old info I get from the UK ::)
It can take a week before the Australia Post tracking service picks up the trace after the parcel leaves UK. It's always worked for me. Average door-to-door time about 16 days. I have the advantage of an Australia Post on-line account. That automatically notifies me when they have a parcel destined for me.
:wave:
Quote from: Newportnobby on August 24, 2026, 08:55:17 AMAll seems a bit pointless to me as, once it's left the UK, RM don't give a :poop:
That's their bit done and you can't even see if it's arrived in the destination country, let alone the actual delivery address.
Anyone experienced the same, or knows how to get further details?
May I ask what exactly do you want from RM when sending a package abroad ?
Once the parcel leaves the UK and arrives in the destination country it is entered into that countries postal service. The tracking information update frequency is down to the overseas system and RM have no influence on how often updates are posted. Should something go wrong and the package get lost RM will contact the overseas service provider on your behalf to instigate a case. They can't do any more than you can and get the same info you will see when entering the overseas tracking system. If after a period set in the ts & cs (often 30 days) its deemed a total loss RM will compensate you and handle the reclaim from the overseas company.
Its been established from other posts that the frequency of the overseas tracking info appears is very varied, with some being very frequent to very late. That's not RM's fault.
Now I'm not defending RM - Compared to other countries we pay extortionate prices to send parcels to both internal and overseas destinations. But as far as tracking is concerned I can't complain
Quote from: Malc-c on August 25, 2026, 11:16:37 AMNow I'm not defending RM - Compared to other countries we pay extortionate prices to send parcels to both internal and overseas destinations. But as far as tracking is concerned I can't complain
Try using the USPS some day :D
I pay more for shipping a Zimo decoder from a US supplier than I do shipping a loco from UK shops.
Regards,
John P
One thing I found repeatedly is that in each direction always use the tracking site of the country the parcel is currently in. A lot of the states of things don't translate sanely so we've had Royal Mail claiming the most bizarre things for a parcel but when you checked the local delivery company it all made sense (and vice versa incoming - eg the US doesn't seem to know how to explain "it's at the sorting office waiting for customs payment"
Huzzah! :claphappy:
At last I can see the parcel is at the Sydney West sorting office and will be delivered to the recipient tomorrow or Friday
Package is now at Chez Bealman. A couple of dints, but Mick did good job of packing it.
(https://www.ngaugeforum.co.uk/SMFN/gallery/161/255-270826075600-1616652436.jpeg)
(https://www.ngaugeforum.co.uk/SMFN/gallery/161/255-270826075203-161661652.jpeg)
On first inspection, all seems well. Will give her a run soon. I've wanted an M7 since Triang introduced their model in 1967!
(https://www.ngaugeforum.co.uk/SMFN/gallery/161/255-270826075510-1616642323.jpeg)
I guess 12 days transit is not bad. It's just the infuriating inability to get tracking details that's the problem.
Has Anne caught up with it yet?
I fully expect to see more hospital pics very soon :)
Quote from: Newportnobby on August 27, 2026, 09:15:11 AMI guess 12 days transit is not bad. It's just the infuriating inability to get tracking details that's the problem.
12 days is bang on average transit time UK-Oz, as I mentioned earlier. The joy for me is that models cost 20% less here because we "avoid" VAT, and that more than covers the cost of postage.
:D
@Stuart Down Under I'm assuming I was asked to order the item owing to the company concerned not shipping to Oz.
In which case I had to pay the VAT and pass that cost on, so no saving sadly
Tracking does not always work.
I was forced to refund a payment once when someone in Spain insisted the package had not been delivered to them, despite a vague version of tracking appearing on the Spanish post web site
Quote from: Bealman on August 27, 2026, 08:00:55 AMOn first inspection, all seems well. Will give her a run soon. I've wanted an M7 since Triang introduced their model in 1967!
(https://www.ngaugeforum.co.uk/SMFN/gallery/161/255-270826075510-1616642323.jpeg)
Looking forward to seeing the loco on yer layout, George
The coffee table Kato test track, more like! Me back's so bad I can't make it to the garage! :-\