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Author Topic: Amazon Silk browser and BT DNS error  (Read 1220 times)

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Offline austinbob

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Amazon Silk browser and BT DNS error
« on: November 10, 2016, 10:00:49 AM »
I often use an Amazon fire HD10 to access the interenet. As of yesterday I have been unable to access Rails and Hattons web sites and have been getting a BT warning that I am trying to use a non BT DNS (or words to that effect).
All other web sites I normally access are fine.
Opera, on the same device works fine with Rails and Hattons.
My PC and smart phone work fine on everything.
I have googled 'Silk browser and BT DNS errors' and other similar searches with no answer to the problem so far.
Any ideas?
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline Malc

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Re: Amazon Silk browser and BT DNS error
« Reply #1 on: November 10, 2016, 12:17:34 PM »
« Last Edit: November 10, 2016, 12:19:22 PM by Malc »
The years have been good to me, it was the weekends that did the damage.

Offline austinbob

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Re: Amazon Silk browser and BT DNS error
« Reply #2 on: November 10, 2016, 12:24:52 PM »
I trust you saw this, Bob. http://bt.custhelp.com/app/answers/detail/a_id/47609/~/im-getting-a-message-saying-im-trying-to-connect-to-a-non-bt-dns-server,-what

It looks like your parental controls are to blame.

Parental controls were not switched on Malc., but deleted them yesterday anyway. No difference I'm afraid.
The problem only affects a couple of web sites and only started yesterday. So something must have changed yesterday! and all my other devices, apart from Kindle fire, work perfectly on all browsers.
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline austinbob

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Re: Amazon Silk browser and BT DNS error
« Reply #3 on: November 10, 2016, 12:46:56 PM »
Just deleted the bookmarks to the offending web sites and re_entered the websites manually and all is well. Weird...
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline Snowwolflair

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Re: Amazon Silk browser and BT DNS error
« Reply #4 on: November 10, 2016, 12:48:03 PM »
I suspect the DNS servers are having an off day.  these things can take a day or so to rectify.  Not your device.

Do not adjust you mind, reality is on the blink  :D

Offline Snowwolflair

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Re: Amazon Silk browser and BT DNS error
« Reply #5 on: November 10, 2016, 12:50:04 PM »
Just deleted the bookmarks to the offending web sites and re_entered the websites manually and all is well. Weird...
 :beers:

Ah! the websites have probably been given new DNS entries and you system was saving an old address.

 

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