!!

Not Registered?

Welcome!  Please register to view all of the new posts and forum boards - some of which are hidden to guests.  After registering and gaining 10 posts you will be able to sell and buy items on our N'porium.

If you have any problems registering, then please check your spam filter before emailing us.  Hotmail users seem to find their emails in the Junk folder.


Thanks for reading,
The NGF Staff.

Author Topic: Private Messages to NGF Staff - Modification  (Read 1202 times)

0 Members and 1 Guest are viewing this topic.

Offline Tank

  • Administrator
  • Trade Count: (+30)
  • Full Member
  • *****
  • Posts: 7620
  • Country: gb
  • Gender: Male
    • Awards
Private Messages to NGF Staff - Modification
« on: September 17, 2012, 02:32:45 PM »
We have a new modification to the forum where a moderator can contact a member, and a copy of that message and any replies will be able to be read in the 'moderators' part of the forum.  This will help us to help you quicker with any problems that you may have - rather than having to wait for that staff member to be online.

You can of course send a moderator a Private Message, and it will remain private as usual.  However, if it's a general inquiry, then the moderators can all view the message and work together to resolve your issue faster and with less duplicate messages.

The PM's will come from the 'NGF Staff' account, rather than the individual staff members account.

 :NGaugeForum:

Offline NJB

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 15085
  • Posts: 37
  • Gender: Male
    • Awards
Re: Private Messages to NGF Staff - Modification
« Reply #1 on: February 02, 2021, 05:35:08 PM »
Dear Tank,
I would be glad of your advice please...
I received an order from one of your advertisers, which I was unhappy with and contacted the seller, who admitted that another person had had a problem.
He eventually sent a packet, which amounted to half what I had previously ordered, so I thanked him and requested that he complete the order and I would return the faulty goods. This was before Christmas and he has not responded to my emails.
I am reluctant to go public with my concerns about the seller.
What would you advise please?
Thanks,
Nigel
N J Bennett

Offline Tank

  • Administrator
  • Trade Count: (+30)
  • Full Member
  • *****
  • Posts: 7620
  • Country: gb
  • Gender: Male
    • Awards
Re: Private Messages to NGF Staff - Modification
« Reply #2 on: February 05, 2021, 09:21:52 PM »
Hi Nigel,

Could you send me a PM about it please and I'll try and help.

Thanks,
Tank.

Offline NJB

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 15085
  • Posts: 37
  • Gender: Male
    • Awards
Re: Private Messages to NGF Staff - Modification
« Reply #3 on: February 13, 2021, 10:01:50 AM »
Hi Tank,

Apologies or the delay in replying. I did not want to go public with the name and am glad I did not as the issue is now sorted amicably, thanks.

Regards,

Nigel
N J Bennett

 

Please Support Us!
April Goal: £60.00
Due Date: Apr 30
Total Receipts: £60.00
Below Goal: £0.00
Site Currency: GBP
100% 
April Donations

SimplePortal 2.3.5 © 2008-2012, SimplePortal