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Author Topic: The angry thread  (Read 440898 times)

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Online daffy

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Re: The angry thread
« Reply #6000 on: March 15, 2019, 12:19:46 PM »
Mrs Daffy and I must live a charmed life as we get plenty of parcel deliveries by all agencies and, as far as my memory serves me, have never had any problems.
Parcels from the USA, Europe, and nearer home all arrive safely and, in most cases, on time.

Of course, now Iíve said that, I suppose the next umpteen deliveries will buck the trend. ;)
Mike

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Offline The Q

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Re: The angry thread
« Reply #6001 on: March 15, 2019, 02:45:10 PM »
as you say different experiences in Different areas, We know the local Parcel force man so providing he's not on holiday, no problem.

The good companies,
Parcel force ,
Hermes,
Amazon.
Royal mail

The bad companies
Yodel claims there is no one in, But he's never even been to our road.
DHL the same.
business post (if they still exist)( gets out, puts card in door) gets back in van doesn't knock. drives away.

Offline Caz

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Re: The angry thread
« Reply #6002 on: March 15, 2019, 07:55:59 PM »
We have a whole different bunch of delivery companies here is Spain, the Royal Mail of Spain is called Correos and they are useless, never knock or ring, just leave a card and you have to go to their local office to collect.

By and large the courier companies are good, they all manage to find us except DHL who have NEVER managed to deliver a parcel to our address as they can't find it!  We live in a village just off the main rain, everyone else finds us but not them, go figure, get a phone call or a letter saying we can collect as they were unable to deliver  :veryangry:

Offline LASteve

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Re: The angry thread
« Reply #6003 on: March 15, 2019, 10:29:55 PM »
They're pretty good here in the US, by and large, but I do try to stack the odds in my favor by being nice to my regular people at Christmas - it's amazing what a gift card will get you for service next year. My UPS guy even signs for me if I'm not home and something needs an adult signature (wine deliveries).

The USPS guy handles most of my deliveries of modelling-related shipments from the UK, and he's good about making more than the required three attempts to deliver before he leaves the "pick it up yourself" card. I work from home a lot though, so I'm usually around for deliveries, especially if I know I've got some goodies arriving from the UK stores I deal with (mainly Osborne's, Model Railways Direct, YouChoos.)

One time, the Fedex "last mile" delivery guy was obviously too lazy to walk up the steps to my door, which opens directly to the street. He Frisbee'd a book from Amazon aiming to bounce it off my door and onto the doormat. How do I know this? I opened the door on my way out to the store and the package hit me in the chest :)

Offline daveg

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Re: The angry thread
« Reply #6004 on: March 16, 2019, 08:04:53 AM »
Deliveries around are pretty good and that includes Yodel, Hermes and DPD and whoever does the Amazon drops in this area.

Royal Mail are also fine but Parcel Farce can be a real pain - I've ranted about them before  :-X

Must be so frustrating having an unreliable service.

Is there any point in letting the shipper know you're having problems? May be worth a mention when you're asked to rate their products and services.

Dave G

Offline class37025

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Re: The angry thread
« Reply #6005 on: March 16, 2019, 10:43:25 AM »
"Is there any point in letting the shipper know you're having problems? May be worth a mention when you're asked to rate their products and services."

I certainly think there is,  after all if you rate the seller poorly on delivery times etc it is unfair when it is out of his control.

I messaged the sender the first time, and pasted a copy of the tracking report. got a reply the next day with an apology, and saying I was not the only person having these problems. he added they were planning to change to Parcel Force from the next week.

when the second parcel started to have problems, and showed as being still with P2G / DPD, I messaged him again, but that evening got a phone call from him.
he was on holiday, and apparently Parcel Force arrived to collect the parcels, but as he wasn't there to sign a form, they couldn't, so the parcels were sent with DPD. sender says he ships up to 250 parcels a month, so that is a fair contract to not care about.
then got an e-mail explaining he had been on to P2G, who seem to have been as interested as they had when I spoke to them.
as it happened, the 'high winds' that P2G used as an excuse to the parcel sitting at the drop off point for two days must have dropped, because it was delivered the next day.
seller came across as 100% genuine, and from tracking I could see he had despatched same day as orders placed, so I saw no reason to rate him for the failings of the couriers.
think he'll be having an interesting conversation with P2G when he gets back, though  >:D
typed by fur box mechanic - dictated by brain on a chain

 

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