!!

Not Registered?

Welcome!  Please register to view all of the new posts and forum boards - some of which are hidden to guests.  After registering and gaining 10 posts you will be able to sell and buy items on our N'porium.

If you have any problems registering, then please check your spam filter before emailing us.  Hotmail users seem to find their emails in the Junk folder.


Thanks for reading,
The NGF Staff.

Author Topic: Dapol's new guarantee  (Read 3461 times)

0 Members and 1 Guest are viewing this topic.

Online silly moo

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 28102
  • Posts: 1719
  • Country: gb
  • Gender: Female
    • Awards
Dapol's new guarantee
« on: March 21, 2012, 03:56:17 PM »
Hi,

I've just read on Model Railway Express that from the A3/A4 models onwards Dapol are offering a one year guarantee of their chassis. Any faulty chassis will be replaced by two newly appointed agents.

This takes a lot of the worry out of purchasing a Dapol loco.

For full details I suggest forum members take a look at Model Railway Express.

Regards

Veronica


 :Dapol:

Offline Dock Shunter

  • Trade Count: (+10)
  • Full Member
  • ***
  • Posts: 1762
  • Country: england
  • Gender: Male
    • YouTube
    • Awards
Re: Dapol's new guarantee
« Reply #1 on: March 21, 2012, 05:21:37 PM »

Offline Newportnobby

  • Global Moderator
  • Trade Count: (+98)
  • Full Member
  • *****
  • N Gauge Society Number: 21962
  • Posts: 33335
  • Country: england
  • Gender: Male
    • Awards
Re: Dapol's new guarantee
« Reply #2 on: March 21, 2012, 05:39:05 PM »
Hmmmm - interesting to read all the posts following the announcement ???

Offline brbluewill

  • Trade Count: (+5)
  • Full Member
  • ***
  • N Gauge Society Number: 22442
  • Posts: 559
  • Country: gb
  • Gender: Male
    • Awards
Re: Dapol's new guarantee
« Reply #3 on: March 21, 2012, 06:58:26 PM »
Hmmmm - interesting to read all the posts following the announcement ???

greeting faced if you ask me.i think its a great idea/step in the right direction from dapol :thumbsup:
Where our songs are challenged we shall sing them all the louder!!!!!

Offline painbrook

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 872
    • Awards
Re: Dapol's new guarantee
« Reply #4 on: March 21, 2012, 07:17:34 PM »
Hmmmm - interesting to read all the posts following the announcement ???
Even more confused than before, cheers john

Online silly moo

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 28102
  • Posts: 1719
  • Country: gb
  • Gender: Female
    • Awards
Re: Dapol's new guarantee
« Reply #5 on: March 21, 2012, 07:25:35 PM »
I hope that their quality control improves or that they have plenty of spare chassis.


 :NGaugersRule:

Offline Mustermark

  • Trade Count: (+7)
  • Full Member
  • ***
  • N Gauge Society Number: 19989
  • Posts: 2698
  • Country: us
  • Gender: Male
  • Ex-pat Brit in Maryland
    • Mark's Model Railway
    • Awards
Re: Dapol's new guarantee
« Reply #6 on: March 22, 2012, 12:47:09 AM »
It looks very much to me like they have listened to a lot of feedback and are making very positive steps to make sure we have good service for any faults in the new locos or that develop later.  I think it's a superb move and will I;m sure mean people feel more confident about purchasing new locos from them.

I think silly moo is right that they need to gauge the level of spares right, and that will be a tough job.  But with this level of after sales service there seems now to be a big incentive to get the engines right first time to keep the repair costs down.

I am also pleased to see the trusted names of DCC Supplies and BR Lines as their repairers.

 :thumbsup: from me.  Especially as I have an A4 on order!

http://www.marksmodelrailway.com
I'm a personality prototype... you can tell, can't you.

Offline PLD

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 2150
    • Hull Miniature Railway Society
    • Awards
Re: Dapol's new guarantee
« Reply #7 on: March 22, 2012, 08:59:18 AM »
Hmmmm - interesting to read all the posts following the announcement ???

To be honest, some of the posters in that thread are known worshipers of the lord Farish and for whom Dapol (or any other manufacturer) could never do anything right. Based on their previous record I'd take their comments with a large pinch of salt...

Take it as it is: a major player in the hobby putting their reputation on the line to give a big step change in after-sales support...

Online silly moo

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 28102
  • Posts: 1719
  • Country: gb
  • Gender: Female
    • Awards
Re: Dapol's new guarantee
« Reply #8 on: March 22, 2012, 09:40:48 AM »
I think it is a very good step and can only benefit the hobby. I feel a lot more positive about buying their locos in future.

I'm glad I'm not the one in charge of estimating how many spare chassis they will need and organising the whole service set up, it must be quite an unknown quantity. They state that they have a 1% return rate but I suspect that it might be a bit higher for certain locos.

I wonder for instance how many people will take advantage of the second year extended warranty or remember to send their locos in?

Regards

Veronica

 :NGaugersRule:

Offline Elvinley

  • Trade Count: (+1)
  • Full Member
  • ***
  • Posts: 1125
  • Country: gb
  • Gender: Male
    • YouTube
    • Elvinley YouTube
    • Awards
Re: Dapol's new guarantee
« Reply #9 on: March 22, 2012, 10:24:56 AM »
Definitely a step in the right direction. Dapol do seem to be making much more effort these days to keep customers happy.

Offline EtchedPixels

  • Advertiser
  • Trade Count: (+44)
  • Full Member
  • ***
  • N Gauge Society Number: 16353
  • 2mm Association Number: 4412
  • Posts: 8286
  • Country: wales
  • Gender: Male
    • Ebay
    • Google+
    • Twitter
    • YouTube
    • Etched Pixels
    • Awards
Re: Dapol's new guarantee
« Reply #10 on: March 22, 2012, 10:29:03 AM »
This is a good move IMHO, and shows some confidence in their products as well as meaning their guarantee is comparable to the Bachmann UK one. Neither are a patch on the Bachmann US one though !
"Knowledge has no value or use for the solitary owner: to be enjoyed it must be communicated" -- Charles Pratt, 1st Earl Camden

Offline Elvinley

  • Trade Count: (+1)
  • Full Member
  • ***
  • Posts: 1125
  • Country: gb
  • Gender: Male
    • YouTube
    • Elvinley YouTube
    • Awards
Re: Dapol's new guarantee
« Reply #11 on: March 22, 2012, 10:42:59 AM »
Or the one on Gaugemaster controllers.

Offline Chinahand

  • Trade Count: (+5)
  • Full Member
  • ***
  • N Gauge Society Number: 18337
  • Posts: 1025
  • Country: gb
  • Gender: Male
    • Skype
    • Awards
Re: Dapol's new guarantee
« Reply #12 on: March 22, 2012, 04:34:57 PM »
The one draw-back to Dapol's guarantee is that any DCC decoders have to be removed which presumably also means that capacitors will have to be re-fitted.
Regards,
Trevor (aka Chinahand)
(Sorry, but you are not allowed to access the gallery)

Online Jack

  • Trade Count: (+1)
  • Full Member
  • ***
  • Posts: 1735
  • Country: gb
  • Gender: Male
    • Awards
Re: Dapol's new guarantee
« Reply #13 on: March 22, 2012, 05:21:18 PM »
The one draw-back to Dapol's guarantee is that any DCC decoders have to be removed which presumably also means that capacitors will have to be re-fitted.

My understanding is from what as been said by Dapol is that if you're modified the loco then you've voided your warranty anyway because if the new "W" part numbered locos are not DCC ready they are not suitable (in their opinion) for DCC.

Jack
Today's Experts were yesterday's Beginners :)

Offline painbrook

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 872
    • Awards
Re: Dapol's new guarantee
« Reply #14 on: March 22, 2012, 05:27:26 PM »
Excuse an old dumbo guys but what exactly do they mean when they chassis? ::). Cheers john.

 

Please Support Us!
February Goal: £60.00
Due Date: Feb 29
Total Receipts: £65.00
Above Goal: £5.00
Site Currency: GBP
108% 
February Donations


Advertise Here
SimplePortal 2.3.5 © 2008-2012, SimplePortal