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Author Topic: Hattons  (Read 47841 times)

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Offline woodbury22uk

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Re: Hattons
« Reply #270 on: November 27, 2017, 02:50:30 PM »
How does their pre-order system work? They told me I could not place a pre-order without supplying my credit card details.

Can they deduct money from your card without out informing you if you have pre-ordered something? I would hope they will give you a chance to accept or decline the purchase, as circumstances and prices do change.

Veronica.

My experience with pre-ordering is:-

If there is a price change they will advise you and give you the option to cancel the order;
You have the option to cancel the order at any time up to when the item is taken into stock by Hattons;
Otherwise any pre-order will be filled as soon as the item comes into stock using the payment information recorded at the time of pre-order.

You will normally receive a notification that a picking list has been generated when the item comes into stock, and there is still time to cancel then.

Mike

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Offline Newportnobby

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Re: Hattons
« Reply #271 on: November 27, 2017, 03:18:54 PM »
How does their pre-order system work? They told me I could not place a pre-order without supplying my credit card details.

Can they deduct money from your card without out informing you if you have pre-ordered something? I would hope they will give you a chance to accept or decline the purchase, as circumstances and prices do change.

Veronica.

My experience with pre-ordering is:-

If there is a price change they will advise you and give you the option to cancel the order;
You have the option to cancel the order at any time up to when the item is taken into stock by Hattons;
Otherwise any pre-order will be filled as soon as the item comes into stock using the payment information recorded at the time of pre-order.

You will normally receive a notification that a picking list has been generated when the item comes into stock, and there is still time to cancel then.

My (very limited) experience of pre ordering at Hattons is as Mike explains above.
One thing we all need to be aware of is the time lapse between summat being announced and pre ordered and the actual arrival time in country as this can be so long your original credit card may have expired!

Offline silly moo

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Re: Hattons
« Reply #272 on: November 27, 2017, 03:33:27 PM »
If I gave them details of my current credit card which expires in March 2018 they probably wouldn't be much use as I doubt the items I ordered will be released that soon.

I suppose that if you keep an eye on the progress of the model you have ordered via forums and pictures taken of prototypes in display cabinets at shows etc. you will be able to judge more or less when it will arrive and act accordingly.

Offline daveg

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Re: Hattons
« Reply #273 on: November 27, 2017, 05:33:44 PM »
If you think an item will rush off the shelves then a pre-order is worth a go and as mentioned, if the price changes you should be contacted prior to shipping.

The alternative is to request an email when the item actually is in stock. I've used that service several times and found it handy.

Dave G

Offline thebrighton

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Re: Hattons
« Reply #274 on: December 07, 2017, 08:14:19 PM »

Offline Skyline2uk

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Re: Hattons
« Reply #275 on: December 07, 2017, 08:55:07 PM »

Offline RailGooner

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Re: Hattons
« Reply #276 on: December 07, 2017, 09:02:15 PM »
 :'( We should start a charity for rescuing unloved and abused models.
“We are indebted to those soldiers who served with courage and distinction to bring peace to Northern Ireland,” UK Defence Secretary Gavin Williamson said. “The welfare of our former service personnel is of the utmost importance.”

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Offline Geoff

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Re: Hattons
« Reply #277 on: December 07, 2017, 09:07:40 PM »
:'( We should start a charity for rescuing unloved and abused models.

Do you not think models have enough money  :D
Geoff

Offline class37025

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Re: Hattons
« Reply #278 on: December 07, 2017, 09:10:31 PM »
:'( We should start a charity for rescuing unloved and abused models.

Do you not think models have enough money  :D

don't know, but most look so thin they don't seem to be able to afford a square meal  :hmmm:
typed by fur box mechanic - dictated by brain on a chain

Offline Papyrus

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Offline emjaybee

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Re: Hattons
« Reply #280 on: December 08, 2017, 06:14:55 PM »
You've obviously not been "south of the river".

Sometimes you bite the dog...

...sometimes the dog bites you!

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I can explain it to you...

...but I can't understand it for you.

Offline Graham Walters

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Re: Hattons
« Reply #281 on: December 08, 2017, 06:16:36 PM »
You've obviously not been "south of the river".

There be dragons and OO gauge modellers  :o
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Offline Portpatrick

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Re: Hattons
« Reply #283 on: December 08, 2017, 08:34:48 PM »
My experience is the same as Silly Moo.  In days of yore, they honoured the price at which you pre ordered, hence my first release Ivatt Mogul cost me £58 though they were listed for new customers at over £80.  But that is no longer the case.  Hence I pre ordered A2 Blue Peter at one price and they phoned me for instructions when it was going to have to be  more  - about £12 from memory.  I continued with the order.  They also had to change card details as the (modest) delay in release meant the card they held details of had expired.  They took the money in the picking and despatching process.   All seemed to work well to me.

Offline Graham Walters

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Re: Hattons
« Reply #284 on: January 10, 2018, 07:15:09 PM »
Currently not happy with Hatton's. I have an issue with the Class 40 Sound loco and I've emailed them 5 times, and have been responed to with 5 different people. The left hand doesn't know what the right hand is doing!

This was a report from May 2016,

https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip

They failed to make such a song and dance in May 2017 when they made a £400k loss, it seems as though the sales dip they suffered after moving, carried on, plus with Hornby now supplying to order, and stopping fire sales where Hattons and their ilk can pick up stock for peanuts, the days of massive discounts may soon be coming to a close.
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