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Author Topic: Hattons  (Read 47842 times)

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Offline class37025

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Re: Hattons
« Reply #360 on: August 06, 2019, 09:32:25 PM »
ordered some Humbrol rattle cans from Hattons at the weekend, and delivery was given as by royal mail 24hr.

queried via chat, don't seem to actually chat anymore, but 'get back to you' in due course,

and received the following

We are starting a trial to send out these products within the Royal Mail system. It has been despatched and received at the local delivery office and will be delivered to your address today.


haven't heard any change in RM's stance re paint, but at least looks as though they are now carrying paint, that is if they are aware.

order arrived this morning, postie not aware of any change in the situation re paint.

 ???
typed by fur box mechanic - dictated by brain on a chain

Offline stevewalker

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Re: Hattons
« Reply #361 on: August 06, 2019, 11:03:01 PM »
What sort of paint and what size cans? Royal mail allow water based paints up to 150ml each and you can have as many as you like in one package.

Offline class37025

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Re: Hattons
« Reply #362 on: August 07, 2019, 10:11:39 AM »
150ml acrylic spray cans.

previous orders, with even just one 14ml pot of acrylic had been sent by courier ' because Royal Mail would not accept paints'
typed by fur box mechanic - dictated by brain on a chain

Offline PLD

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Re: Hattons
« Reply #363 on: August 07, 2019, 01:15:23 PM »
What sort of paint and what size cans? Royal mail allow water based paints up to 150ml each and you can have as many as you like in one package.
150ml acrylic spray cans.

previous orders, with even just one 14ml pot of acrylic had been sent by courier ' because Royal Mail would not accept paints'
Sounds like Royal Mail haven't changed the rules, but Hattons have changed their interpretation...

Offline Snowwolflair

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Re: Hattons
« Reply #364 on: August 07, 2019, 01:25:22 PM »
What sort of paint and what size cans? Royal mail allow water based paints up to 150ml each and you can have as many as you like in one package.
150ml acrylic spray cans.

previous orders, with even just one 14ml pot of acrylic had been sent by courier ' because Royal Mail would not accept paints'
Sounds like Royal Mail haven't changed the rules, but Hattons have changed their interpretation...

Here is the list.  The restriction is on solvent based paints and any aerosol paint.

Offline stevewalker

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Re: Hattons
« Reply #365 on: August 07, 2019, 03:18:45 PM »
I missed the separate section on aerosols - you"d have thought that they'd refer to it in the paint section! I wonder if someone at Hattons has gone on the paint section and missed that the aerosol section also applies, like I did?

Offline Railwaygun

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Re: Hattons - excellent customer relations
« Reply #366 on: August 13, 2019, 11:21:25 AM »
just received this from Hattons:

I am writing to you regarding your pre-order for the Oxford Diecast Railgun.

Your order has processed in error and we do not currently have the stock available to despatch. We do expect these to be in stock very soon but they were triggered early on our system causing your order to process. I have therefore fully cancelled this order and created a new pre-order. You will not lose your place in the queue and as a small gesture of goodwill, this will be shipped with free postage.

I am terribly sorry for any inconvenience this has caused you. If you have any questions please do get in touch.

This has been a public service announcement
It may contain alternative facts

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Offline dannyboy

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Re: Hattons
« Reply #367 on: August 13, 2019, 11:30:34 AM »
That is quite nice of them - they did not have to tell you of their mistake and you would not have known.
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline daveg

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Re: Hattons
« Reply #368 on: August 13, 2019, 11:31:46 AM »
A decent enough gesture for their error.

Maybe worth a double check to ensure the system hasn't raised a charge against your credit or debit card.

Dave G

Offline Arrachogaidh

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Re: Hattons
« Reply #369 on: August 16, 2019, 12:12:33 AM »
Given up entirely on Hattons now. Will not be ordering from them again.

Shot themselves in the foot I think.

Plenty other places to buy from.
(Sorry, but you are not allowed to access the gallery)

Offline Newportnobby

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Re: Hattons
« Reply #370 on: August 31, 2019, 12:46:08 PM »
Excellent service from Hattons. Ordered 4 wagons yesterday lunchtime, received a mail advising package despatched last night and arrival was today (well, it would have been except I was out so have been red carded by the postie and have to report to the sorting office on Monday)

Offline woodbury22uk

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Re: Hattons
« Reply #371 on: August 31, 2019, 01:10:27 PM »
I had a discontinued item on my Hattons wishlist. Received a notification when one came into stock and 36 hours later it was in my hands. First time I have used the wishlist feature and delighted how well it worked.
Mike

Over-user of brackets and quotation marks.

Wondering how many pedants can dance of the head of a pin.


Membre AFAN 0196

Offline class37025

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Re: Hattons
« Reply #372 on: August 31, 2019, 01:42:09 PM »
received yesterday my order of rattle cans, 10 assorted in all, via Royal Mail 24hr.
typed by fur box mechanic - dictated by brain on a chain

 

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