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Author Topic: The angry thread  (Read 448311 times)

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Offline daveg

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Re: The angry thread
« Reply #5655 on: April 02, 2018, 10:23:05 PM »
Sorry to read your lack of heat, Q.

That's a lot worse than not having hot water on tap.

Hope things get sorted PDQ!

Dave G


Offline The Q

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Re: The angry thread
« Reply #5656 on: April 03, 2018, 09:31:08 AM »
yep  My Gas is supplied by Avanti, their service centre didn't stay open over easter, I did get a reply pre written on 1st  of March, the pipeline was down for a couple of days, does it really take more than a month to catch up?

Offline Newportnobby

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Re: The angry thread
« Reply #5657 on: April 06, 2018, 09:54:45 AM »
Never mind angry with Evans Halshaw, I'm spitting feathers! :censored:
Yesterday the drivers side electric window on my Siesta packed up so, once they'd taken 5.40mins to answer the phone this morning, I spoke to the service dept.
Them:- "We'll need the car all day, sir"
Me:- "The car is 2½ years old so still under warranty. Will there be any charges?"
Them:- "If our investigation shows there is no manufacturers fault there will be a charge of £50 for the first 30 minutes"
Me:- "Are you suggesting it's driver error and I don't know how to operate an electric window? What else could it be but a fault with the car?"
Them:- "I understand what you are saying but we need to investigate"
Me:- "If you need the car all day I would have to ask a relative to collect me from your garage and bring me back much later. Do you collect the car?"
Them:- "Yes, but there would be a charge of £20"
Me:- "You're determined one way or another to get money out of me for what I consider to be a warranty repair but, forget it, I'll take it to my local garage as I'd rather pay them for a new window motor if necessary than pay you anything. Goodbye"

The MOT is due in September but as far as I am concerned the car is never going near Evans Halshaw again

Offline Skyline2uk

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Re: The angry thread
« Reply #5658 on: April 06, 2018, 10:00:34 AM »
Never mind angry with Evans Halshaw, I'm spitting feathers! :censored:
Yesterday the drivers side electric window on my Siesta packed up so, once they'd taken 5.40mins to answer the phone this morning, I spoke to the service dept.
Them:- "We'll need the car all day, sir"
Me:- "The car is 2½ years old so still under warranty. Will there be any charges?"
Them:- "If our investigation shows there is no manufacturers fault there will be a charge of £50 for the first 30 minutes"
Me:- "Are you suggesting it's driver error and I don't know how to operate an electric window? What else could it be but a fault with the car?"
Them:- "I understand what you are saying but we need to investigate"
Me:- "If you need the car all day I would have to ask a relative to collect me from your garage and bring me back much later. Do you collect the car?"
Them:- "Yes, but there would be a charge of £20"
Me:- "You're determined one way or another to get money out of me for what I consider to be a warranty repair but, forget it, I'll take it to my local garage as I'd rather pay them for a new window motor if necessary than pay you anything. Goodbye"

The MOT is due in September but as far as I am concerned the car is never going near Evans Halshaw again

How on Earth can a window motor be anything other than a manufacturing fault / failure before warranty period expires? What did you do Nobby, jump through the window “Dukes of Hazard” style?!

Stupid behaviour by dealer.

Hope doesn’t cost too much, rather think it could be worth a formal complaint actually.

Skyline2uk

Offline Yet_Another

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Re: The angry thread
« Reply #5659 on: April 06, 2018, 10:02:14 AM »
It’s a main dealership, NPN. All they want is your money.
Tony

'...things are not done by those who sit down to count the cost of every thought and act.' - Sir Daniel Gooch of IKB

Offline dannyboy

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Re: The angry thread
« Reply #5660 on: April 06, 2018, 10:09:27 AM »
I often think that many companies are just too big to remember how they got so big - customers! My wife has an account with a catalogue company. Because of previous problems with them 'mucking about', we agreed that I would pay off the outstanding balance. I rang them a few minutes ago. As I am not the account holder, I expected various security questions, but what a palaver.  :'(. As I said to the lady, I wanted to give them money, "I need the date and amount of the last payment before I can accept your card details", Me: "Why?", Lady: "Because I can not take a payment without those details".  :goggleeyes:. I then had to hang up, get the details required and then ring them back. The account is now closed!  :)
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline Newportnobby

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Re: The angry thread
« Reply #5661 on: April 06, 2018, 10:11:37 AM »
It’s a main dealership, NPN. All they want is your money.

This I know, but approached them as the car is still under warranty to me :)

Offline Caz

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Re: The angry thread
« Reply #5662 on: April 06, 2018, 10:12:44 AM »
Had to have a window winder motor replaced on my ancient VW polo, cost an arm and a leg.   :(

Offline dannyboy

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Re: The angry thread
« Reply #5663 on: April 06, 2018, 10:15:40 AM »
Aw come on Caz, Mick is already in a bad mood - stop making it worse.

Mick, definitely worth a complaint to EH, with a copy to Ford Customer Relations?
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline Caz

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Re: The angry thread
« Reply #5664 on: April 06, 2018, 10:18:30 AM »
Aw come on Caz, Mick is already in a bad mood - stop making it worse.

Mick, definitely worth a complaint to EH, with a copy to Ford Customer Relations?

At least I cheered him up with a spelling mistake elsewhere.    ::)

Offline daffy

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Re: The angry thread
« Reply #5665 on: April 06, 2018, 10:51:19 AM »
@Newportnobby

Do you have another Ford dealership near you?  I see there is a Perrys in the NW. Worth a try.
Mike

Sufferin' succotash!

Offline mickeyflinn

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Re: The angry thread
« Reply #5666 on: April 06, 2018, 10:57:15 AM »
I don't know which branch of Evans Halshaw NPN went to, but I've nothing but praise for the one in Ashton-U-Lyne.
My daughters '64 reg Fiesta went into limp-home mode a few weeks ago, and although she hadn't bought it from them (but had a Ford used car warranty), they fixed it with no problems.
After plugging their diagnostic equipment in, they found 14 different faults - needed a new throttle pedal, new throttle solenoid on the engine side, and they found a chaffed cable that they think was the cause of all the problems. She says it now drives better than it did when she first got it.
Total cost, including courtesy car with full insurance for most of the 2 weeks they had it, £0.00. 

Offline Newportnobby

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Re: The angry thread
« Reply #5667 on: April 06, 2018, 11:33:03 AM »
@Newportnobby

Do you have another Ford dealership near you?  I see there is a Perrys in the NW. Worth a try.


Thanks, Mike.
I've decided to go to Evans Halshaw on Monday in person and ask to see the Manager so he can tell what I have been doing wrong to knacker the window motor as it may not be a warranty issue. I will come away with an address for complaints to Head Orifice. Looking at the Perrys in the local area they seem to be used Ford only so may not take on my 'warranty' claim.

I don't know which branch of Evans Halshaw NPN went to....


Happy to name and shame..............Preston.
Pleased you had good service

Offline daffy

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Re: The angry thread
« Reply #5668 on: April 06, 2018, 11:48:44 AM »
Remember to take your keys along with you Mick, instead of that adapted coat hanger you've been using. ;) :D
Mike

Sufferin' succotash!

Offline Malc

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Re: The angry thread
« Reply #5669 on: April 06, 2018, 01:07:30 PM »
It’s worth asking for a courtesy car if they want yours all day. That way you don’t need to scrounge lifts.
I'm not sure if life is passing me by, or trying to run me over.

 

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