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Author Topic: osborns models  (Read 5282 times)

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Offline RailGooner

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Re: osborns models
« Reply #45 on: February 24, 2019, 04:33:31 PM »
True, not good and I too believe communication is king.

Osborn's are a small family run business though and I tend to be more forgiving of them than I am of other retailers. I once paid for some GF Mk3 coaches at the Abingdon show, which Maurice didn't have with so he promised to despatch on his return to Bideford. A couple of months later I realised I hadn't received my coaches. A quick email fired off, followed by an apology in reply and a delivery a few days later. A small inconvenience painlessly resolved.

I wish they were still in Abingdon!
« Last Edit: February 24, 2019, 04:34:39 PM by RailGooner »
“We are indebted to those soldiers who served with courage and distinction to bring peace to Northern Ireland,” UK Defence Secretary Gavin Williamson said. “The welfare of our former service personnel is of the utmost importance.”

Per Ardua ad Astra | Mens Agitat Molem | Victoria Concordia Crescit | Utrinque Paratus | Caveat lector

Offline MKP

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Re: osborns models
« Reply #46 on: February 24, 2019, 05:24:27 PM »
I emailed the same email that came to me and explained the situation, 10 days later still no acknowledgment, no refund, no replacement GPV.



Hi

Sincere apologies for any mixup with your order.
If you could let me know  your name I can look into this for you.

Offline exmouthcraig

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Re: osborns models
« Reply #47 on: February 24, 2019, 06:29:15 PM »
@MKP pm sent.

Thank you

Offline MKP

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Re: osborns models
« Reply #48 on: February 24, 2019, 08:08:45 PM »
That is great craig,  just replied

Offline exmouthcraig

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Re: osborns models
« Reply #49 on: February 27, 2019, 09:13:05 PM »
 :claphappy: Thank you Michael @MKP

After highlighting issues over the weekend Michael resolved everything on Tuesday as he said and my missing wagon was delivered to me today.

So all sorted out with minimum fuss and must say, were all human, things get forgotten and mistakes get made but true to his word Michael sorted everything out as quickly as possible as promised.

My initial disappointment is now gratitude and praise,   :thankyousign:

 

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