N Gauge Forum

Modelling Shops => Shops - Online => Topic started by: daveg on March 08, 2013, 04:39:52 PM

Title: Hattons
Post by: daveg on March 08, 2013, 04:39:52 PM
We've been banging on a bit about poor customer service so here's a complete contrast:

I have several pre-orders with Hattons and decided to add a few more small items that are also available to pre-order.

Using their new online live chat service I explained what I wanted to do but didn't want to have multiple shipments of small items and so push up the shipping costs.

Not only did the guy (Tom) say that wouldn't be a problem but phoned me within a few minutes to arrange adding the items to an order most likely to be fulfilled first and so reduce the chance of any item selling out.

You can't do much better than that!

Dave G
Title: Re: Hattons
Post by: OwL on March 08, 2013, 04:52:20 PM
Thats really good to hear and very refreshing, and that is why shops like Hattons, Modellers Mecca, Model Railways direct and Rails of Sheffield will keep my future business and why others like Signal Box Rochester will no longer recieve a penny from me.
Theres the contrast you see, on one hand a shop that understands the internet and has good customer services (Hattons) and on the other hand a shop that doesnt know how to utilise the net properly and has sloppy customer service (Signal Box Rochester)

I know who gets my business ;)
Title: Re: Hattons
Post by: scruff on April 13, 2013, 09:19:03 PM
I just had a shock, I ordered a loco and coach yesterday (Friday) around 12.30 from Hattons, standard £4.00 postage... 2 day tracked.. expected it Tuesday.
I got a shock when the guy from Yodel delivered it at 11.00 this morning (Saturday).. only 22.5 hours later!
A big well done to Hattons and Yodel.
Cheers
Mark
Title: Re: Hattons
Post by: Newportnobby on April 13, 2013, 09:22:59 PM
I just had a shock, I ordered a loco and coach yesterday (Friday) around 12.30 from Hattons, standard £4.00 postage... 2 day tracked.. expected it Tuesday.
I got a shock when the guy from Yodel delivered it at 11.00 this morning (Saturday).. only 22.5 hours later!
A big well done to Hattons and Yodel.
Cheers
Mark

Whattya been buying, Mark? How about some pics in the "Show your latest purchase" thread. I hope you got permission to purchase? :-X
Title: Re: Hattons
Post by: daveg on April 14, 2013, 08:36:45 AM
Good to hear that Hattons continue to give great service.

Not quite so for me but not their fault. A part order (rest pre-order) shipped by 2 day Tracked Parcel Post took a week to get to me.

To cut a story short, after a little prompting from me, I have been told I will receive a £4 voucher to cover the cost of the postage charged.

Dave G
Title: Re: Hattons
Post by: Caz on April 14, 2013, 08:49:32 AM
I love Hattons as you know where you stand with them as they keep you well informed as to the state of your order unlike some other traders I could mention.  Over the last week I've ordered 6 different items, MRD and Plaza Japan keep you well informed as per Hattons but the other three, one in Germany, one a forum member on here and the other a UK supplier I haven't heard anything since I placed my order despite taking my money days ago.   :veryangry2:

Is it too much trouble for suppliers to pop you an email when it has been despatched as with the built in delay you have by living overseas it is nice to know it's on its way.   :veryangry:
Title: Re: Hattons
Post by: class37025 on April 14, 2013, 12:01:29 PM
Good to hear that Hattons continue to give great service.

Not quite so for me but not their fault. A part order (rest pre-order) shipped by 2 day Tracked Parcel Post took a week to get to me.

To cut a story short, after a little prompting from me, I have been told I will receive a £4 voucher to cover the cost of the postage charged.

Dave G

I've always had exceptional service from Hattons, and lets be honest once it's in the hands of either a courier or the post office they can't really be held to account if it is delayed.

the only thing you do need to watch is that if your order is ready for despatch after the royal mail collection has gone, they will send by Yodel to get it to you as soon as possible, rather than wait for the next day's royal mail.

a quick note of 'please only use royal mail regardless of time of despatch' stops this.

as a shift worker I have a safe place arranged with the post office to save being woken up, but yodel seem to insist on ignoring any note such as 'shift worker sleeping, please leave in safe place' and just rings the bell.

used to be the same with DHorribleL even though a safe place had been agreed with them.

Title: Re: Hattons
Post by: Sea Mills on April 14, 2013, 12:43:47 PM
Sadly their is no way to stop them using Yodel.   Although you ostensibly have the option to choose your delivery option, they ignore it.   Twice I have selected Royal Mail and supplemented this with a comment in the delivery notes, but they still send it by Yodel.  I have had good service in the past but won't use them, or anyone else, unless I can choose my delivery option.

David
Title: Re: Hattons
Post by: woodbury22uk on April 15, 2013, 12:27:08 PM
Sadly their is no way to stop them using Yodel.   Although you ostensibly have the option to choose your delivery option, they ignore it.   Twice I have selected Royal Mail and supplemented this with a comment in the delivery notes, but they still send it by Yodel.  I have had good service in the past but won't use them, or anyone else, unless I can choose my delivery option.

David

One plus with Yodel is that they seem to collect from Hattons on a Sunday. I had a Saturday evening order delivered on Monday morning by the regular Yodel driver - who is reliable and helpful. Distance shopping at its best.

Mike
Title: Re: Hattons
Post by: zwilnik on April 15, 2013, 12:36:23 PM
I've had to give up with any shop that delivers via Yodel here. The local Yodel driver has absolutely zero local knowledge of Godalming and apparently can't read a sat nav (or doesn't have one) and always fails to deliver.
Title: Re: Hattons
Post by: Steve.T on April 15, 2013, 03:27:09 PM
I must admit I find the service from Hattons 2nd to none.
They are so helpful and with their very competitive prices then you just can't go wrong.

Twice I have managed to double up on orders (don't ask me how I did it  :doh:) but rather than just send me the goods and make twice the money they phoned me and emailed me to let me know before sending the second one out.
They also cancelled an order, at my request, after it had been packed and sent to the shipping dept at no cost to myself.
Sounds like I have been a real pain to them (and probably have) but also spent a fair bit of cash with them as well partially due to the teriffic service.
Title: Re: Hattons
Post by: Agrippa on April 15, 2013, 08:20:23 PM
Hattons seems to do good service, I like the way they show stock levels.
I haven't used them yet, usually get stuff from Osborns who have
been reliable so far , though don't show stock levels other than 
an out of stock note. Haven't heard of Yodel, what area do they cover?

As for couriers leaving packages in a safe place my neighbours would
pinch my doormat if they got the chance.
Title: Re: Hattons
Post by: daveg on April 15, 2013, 08:42:58 PM
I try and compare at least 3 online suppliers before committing to buying and I always check the delivered price.

Osbornes are very good but not the best prices on every occasion.

By subscribing to supplier newsletters or whatever, you often get a heads up on special offers or limited editions. And of course the NGF guys and gals that can spot a bargain at a great distance!  :goggleeyes:

Dave G
Title: Re: Hattons
Post by: ReBeginner on April 15, 2013, 08:45:45 PM
Hattons (£396) - I love them but was sorry the only other supplier with an ounce of business sense (Osborns £458) had to lose out on price.
Son of Osborns did ask to have 2nd chance but I didn't feel he could come near, and at only £4 delivery!
Hattons have agreed any bits I don't want or need can be returned, presumably for refund but I'll not be so cheeky and will therefore only exchange - how can such a 'large' firm get it so right?
Order was for initial track for whole new layout, by the way - and in total all the other bits and bobs almost doubled it!
Title: Re: Hattons
Post by: Karhedron on April 16, 2013, 10:00:03 AM
I tend to spread my trade around. I like Osborns for the limited editions. Rails of Sheffield and Hattons are both good on price.

I also put a lot of trade through my local model shop, Church Street Models of Basingstoke. Good range and great service. While not quite as cheap as Rails or Hattons, I can save on postage, see locos running before I buy and support a local business.

Having a good model shop within walking distance is a great for when you run out of rail joiners at half-past-four on a Saturday afternoon.  :thankyousign:
Title: Re: Hattons
Post by: painbrook on April 16, 2013, 03:10:11 PM
I ordered an Ivatt 2-6-0 last year and I still have not received it yet.! :laugh3:.L think it's rum time. Cheers john.
Title: Re: Hattons
Post by: daveg on April 16, 2013, 04:35:49 PM
Frustrating, but not down to Hattons.

It does seem a bit gob smacking that GF or whoever issues the model info so far in advance of the actual availability.

I guess getting forward/pre-orders is one way of assessing how many of that particular item needs to be manufactured. The Bachmann site is suggesting August/September for this: 
372-627 Ivatt Class 2MT 2-6-0 6404 LMS Black . See http://www.bachmann.co.uk/prod1.php?prod_selected=farish&prod=2&orderby=1 (http://www.bachmann.co.uk/prod1.php?prod_selected=farish&prod=2&orderby=1)

I try and treat the delays as extra time to save up for the beastie(s).

Dave G
Title: Re: Hattons
Post by: Mustermark on April 16, 2013, 07:34:13 PM
I can certainly recommend Hattons for the international folks.  The website is great, you go to checkout and login... and VAT is automatically deducted from the total.  The shipping usually works out less than the VAT would have been.

I ordered a box of Peco track at a bit under 52 quid (incl postage and no VAT), which is about $80 and is way cheaper than the $118 I could buy it for over here.  I then got an e-mail from Hattons apologizing that the Royal Mail wouldn't take it as it is too long so they used a courier for a pound extra and it got to the US in two days!

Always have had great service.  The VAT saving alone makes them cheaper than anyone else as they all seem to refuse to deduct it.
Title: Re: Hattons
Post by: 1936ace on April 26, 2013, 12:43:45 PM
Yes hattons sure get first prize in my books. Like others have mentioned earlier I too had a pre order of the little peco tank wagons and had a note on the order saying I would like to add to it when they came in to save on postage. Once in they emailed me and I was able to add some mk1 rfo and ru coaches. That was last Friday night while at work and received it today, 5 day delivery. And re the pre order thingy yes it is very annoying waiting from gf or dapol to get the model out but going by the new prices I'm glad I pre ordered back then as my I at 2mt was only £52
Bart
Title: Re: Hattons
Post by: AndyGif on June 06, 2013, 11:19:13 PM
anyone tried to buy anything from hattons online today?
tried 3 times now and both of my registered cards are failing at the visa verification stage.
Title: Re: Hattons
Post by: Agrafarfan on June 07, 2013, 12:04:24 AM
anyone tried to buy anything from hattons online today?
tried 3 times now and both of my registered cards are failing at the visa verification stage.

Hi

Yes I just bought some stuff about 2 hours ago, I had no problems.

Ian
Title: Re: Hattons
Post by: AndyGif on June 07, 2013, 10:18:26 AM
Tried again this morning, website was very slow and chucked an error on the last page of checking out. But have had confirmation email now for my order.
Title: Re: Hattons
Post by: daveg on June 07, 2013, 12:18:41 PM
Buzzed into the Hatton's site just now and all seems fine from here

Did a search for the new Dapol class 22 as well as logging in to remind myself of how much I've on pre-order already. :o

Despite that, may have to get that Class 22.  :)

Dave G
Title: Re: Hattons
Post by: Fratton on June 07, 2013, 03:41:58 PM
I bought a mk2 at about 9:30 no problems,,,,
Title: Re: Hattons
Post by: Spotter23 on June 17, 2013, 06:39:29 PM
I have recently ordered a bit of track from hattons, apart from the low priced and wide variety of products they have, delivery was also very good with emails updating me on my parcels status. Very good!
Title: Re: Hattons
Post by: gc4946 on June 18, 2013, 09:02:30 PM
Good to hear that Hattons continue to give great service.

Not quite so for me but not their fault. A part order (rest pre-order) shipped by 2 day Tracked Parcel Post took a week to get to me.

To cut a story short, after a little prompting from me, I have been told I will receive a £4 voucher to cover the cost of the postage charged.

Dave G

I've always had exceptional service from Hattons, and lets be honest once it's in the hands of either a courier or the post office they can't really be held to account if it is delayed.

the only thing you do need to watch is that if your order is ready for despatch after the royal mail collection has gone, they will send by Yodel to get it to you as soon as possible, rather than wait for the next day's royal mail.

a quick note of 'please only use royal mail regardless of time of despatch' stops this.

as a shift worker I have a safe place arranged with the post office to save being woken up, but yodel seem to insist on ignoring any note such as 'shift worker sleeping, please leave in safe place' and just rings the bell.

used to be the same with DHorribleL even though a safe place had been agreed with them.

This must be a recent development that they're using Yodel if I place an order late in the day.
It's ages since I placed an order with them and it's always been delivered by Royal Mail.
My working patterns mean it's rare that I've caught a postie or delivery driver on their duties so nine times out of ten I've got notes through my door, moreover I can't count on neighbours being around to take items in for me.
I live much nearer to a Royal Mail sorting office than any of these courier companies which are on the other side of town. If I get a note through my door, I prefer to collect from a depot rather than attempt redelivery. However in order to reach the courier companies' depots or Parcelforce I have to catch two buses to reach their depots, assuming I can get there in time before they shut.
I hope they continue to offer Royal Mail delivery by choice.
Title: Re: Hattons
Post by: Phil Hendry on June 18, 2013, 10:19:21 PM
I had an email discussion with them regarding Yodel (with whom I've had no end of problems), the upshot of which was that if, when placing the order, I put 'please only use Royal Mail' in the box for comments/instructions, the staff should do so - otherwise, orders late in the day often do go by Yodel, even when you've selected Royal Mail.
Title: Re: Hattons
Post by: EtchedPixels on June 18, 2013, 10:26:01 PM
I had an email discussion with them regarding Yodel (with whom I've had no end of problems), the upshot of which was that if, when placing the order, I put 'please only use Royal Mail' in the box for comments/instructions, the staff should do so - otherwise, orders late in the day often do go by Yodel, even when you've selected Royal Mail.

I've had the same discussion. Putting "Please only use Royal Mail" in the box only works some of the time. They also blindly copy it onto the label which may not go down well with Yodel but probably makes the postie happy 8)

Really they shouldn't be doing this in the first place. It says "Royal Mail" not "probably Royal Mail". It's one reason I've ordered from Osborn's and Kernow more of late - not because of the quality of Hattons service as a whole but because our local Yodel isn't inspiring.
Title: Re: Hattons
Post by: Steve.T on June 18, 2013, 10:58:01 PM
I too have had several bad experiences with Yodel and would prefer never to use them again.

Thanks for the heads up to try asking for RM service only.

 :thumbsup:
Title: Re: Hattons
Post by: Jack on June 19, 2013, 07:58:07 AM
I had an email discussion with them regarding Yodel (with whom I've had no end of problems), the upshot of which was that if, when placing the order, I put 'please only use Royal Mail' in the box for comments/instructions, the staff should do so - otherwise, orders late in the day often do go by Yodel, even when you've selected Royal Mail.

This is interesting. A number of times I've requested "Royal Mail" but package has come via Yodel. I can easily walk to the local Sorting office within 10 mins. Yodel is 15 miles away. I'm close to placing an order for some Scencecraft things, I'll try special instructions box route.

Thanks for the Heads up.  :thumbsup:
Title: Re: Hattons
Post by: Sea Mills on June 19, 2013, 08:41:19 AM
I am another who has spent a lot of money with Hattons but won't use them again as you can't stop them using Yodel.   The much maligned Royal Mail offers us a really good service and the sorting office is near if I need to collect.

David
Title: Re: Hattons
Post by: lionwing on June 19, 2013, 09:14:42 AM
I have nothing but excellent service, via mail order, with Hattons.

Excellent prices (even including delivery) and service.

The website isn't cutting edge and could do with a overhaul but generally functions pretty well for me.

Slightly off topic the issue of taking pre-orders for products that may not appear for many months (perhaps even long) is, in my view, generally poor practice.  I don't know enough to understand my manufacturers do this and can only speculate as to why.  Even more frustrating is that all too often the expected availability dates get shunted back.  The Dapol B Set Coach and Class 14xx are apparently delayed until the end of year despite previous information indicating they would be available around Spring!  :thumbsdown:

 
Title: Re: Hattons
Post by: darren.c on June 19, 2013, 10:26:54 AM
with any ltd ed models they are put on tail runs of normal productions
if a model has to have normal run of 1500 units to be produced and ltd run of 500 once the pre order of normal run is at a level that warrants production the ltd ed run will then be produced with itt this also can be affected by production time in china too ' if the work load is high in the factory then it gets shunted  british out line suffers a lot from being shunted as we do not order great amounts of units per order
if you have notice we get runs of a loco wagon or coach then nothing for ages of that  type
daz
Title: Re: Hattons
Post by: Sprintex on June 19, 2013, 10:54:21 AM
Slightly off topic the issue of taking pre-orders for products that may not appear for many months (perhaps even long) is, in my view, generally poor practice.  I don't know enough to understand my manufacturers do this and can only speculate as to why.  Even more frustrating is that all too often the expected availability dates get shunted back.

Why is it poor practice though? For the consumer it means they can reserve items they want far in advance and guarantee they will get it when it is released.

For the manufacturer the pre-order levels can give them a rough idea how many initial-run units to make to avoid over-production and excess stock sitting on shelves and eventually having to be discounted.

And for the retailer it can be good to know an idea of future sales and helps customer-retention if people can continually pre-order.

Considering no money is taken until the item is ready to despatch I can't see how anyone loses? ;)


Paul
Title: Re: Hattons
Post by: daveg on June 19, 2013, 11:23:06 AM
There are numerous posts regarding the topic of scheduled and actual delivery dates.

I tend to agree with Paul, albeit frustrating when you learn of the 'release date' to find later that in fact it's very much later than first announced.

Like many here who have (often scary) pre-order lists, it usually fixes the price and gives more time to either save for the item or, as in my case, spend it on something that's in stock now!

Hatton's do operate an email availability info service that I found quite helpful.

Dave G
Title: Re: Hattons
Post by: lionwing on June 19, 2013, 12:07:36 PM
Slightly off topic the issue of taking pre-orders for products that may not appear for many months (perhaps even long) is, in my view, generally poor practice.  I don't know enough to understand my manufacturers do this and can only speculate as to why.  Even more frustrating is that all too often the expected availability dates get shunted back.

Why is it poor practice though? For the consumer it means they can reserve items they want far in advance and guarantee they will get it when it is released.

For the manufacturer the pre-order levels can give them a rough idea how many initial-run units to make to avoid over-production and excess stock sitting on shelves and eventually having to be discounted.

And for the retailer it can be good to know an idea of future sales and helps customer-retention if people can continually pre-order.

Considering no money is taken until the item is ready to despatch I can't see how anyone loses? ;)


Paul

Paul

Just to clarify the poor practice in my view is the constant shifting of expected delivery dates not the concept of taking pre-orders assuming this is done in the interest of the customer and not to protect the manufacture.
Title: Re: Hattons
Post by: Sprintex on June 19, 2013, 12:25:10 PM
Ah OK :)

Sadly I can't see Bachmann or Dapol changing that any time soon ;)


Paul
Title: Re: Hattons
Post by: darren.c on June 19, 2013, 12:40:13 PM
working myself  in the model railway  industry
i can not see this improving i don't blame retailers or production companies . the biggest problem is the production time many of the factories in china have a 6 month lead time from you placing the order too the item being produced that's why when you see the production samples in the mags it can be months for the item to hit the shelf.
daz 
Title: Re: Hattons
Post by: lionwing on June 19, 2013, 12:46:56 PM
Ah OK :)

Sadly I can't see Bachmann or Dapol changing that any time soon ;)


Paul

Me neither....

 :hmmm:
Title: Re: Hattons
Post by: bigbob on June 19, 2013, 12:49:00 PM
I use Hattons to check prices but usually expensive compared to Rails or Cheltenham. Rails will price match and always had good service. Got let down with slow service from Hattons so don`t use them.
Title: Re: Hattons
Post by: jack20 on June 21, 2013, 12:13:51 AM
Hmm...i have never purchased from hattons but the bargain packs are quite tempting.

Interesting to read reviews though
Jack
Title: Re: Hattons
Post by: Hearts1874 on June 25, 2013, 06:12:33 AM
ordered the new farish mk2s 1xFK,1xBSO on Thursday night 20th june and they arrived Tuesday 25th june and I live in NZ

now that's what I call service WELL DONE hattons
Title: Re: Hattons
Post by: KJH on June 25, 2013, 07:10:17 AM
ordered the new farish mk2s 1xFK,1xBSO on Thursday night 20th june and they arrived Tuesday 25th june and I live in NZ

now that's what I call service WELL DONE hattons
I agree, I live in the big island to the west of you. I have just received an order. It took 10 days but I reckon half of that was Oz Customs. I've never been let down by Hattons.
KJH
Title: Re: Hattons
Post by: Sprintex on June 25, 2013, 07:19:08 AM
I spy a first post, welcome in KJH :wave:


Paul
Title: Re: Hattons
Post by: daveg on June 25, 2013, 07:29:37 AM
I spy a first post, welcome in KJH :wave:


Paul

Well spotted Paul!

Yes indeed, KJH,  :welcomesign:

Please tell us a bit about your modelling interests or projects.

Dave G
Title: Re: Hattons
Post by: Pengi on June 25, 2013, 08:14:11 AM
 :welcomesign: KJH
Title: Re: Hattons
Post by: 1936ace on July 23, 2013, 11:36:48 AM
just had the best customer service from hattons, I accidently stuffed up a pre order and had to re do it in the process cancelled the wrong item.

all sorted hattons rang me at home just now fixed it up items on their way

great customer service and I even saved a few dollars in the process

bart
Title: Re: Hattons
Post by: daveg on July 24, 2013, 12:17:00 PM
An email just in from Hattons:

Dapol 2S-006-002 Class 14xx steam locomotive & autocoach in GWR livery

This item, viewable at http://www.ehattons.com/StockDetail.aspx?SID=58875 (http://www.ehattons.com/StockDetail.aspx?SID=58875)
 will not be released DCC ready as previously announced. This item is a re-run of an earlier model and does not have a DCC socket, so any DCC decoder will need to be soldered in.

Dave G
Title: Re: Hattons
Post by: EtchedPixels on August 05, 2013, 04:43:21 PM
Just caught the "what doorbell" muppet from Yodel in time.

Despite me selecting Royal Mail and despite adding 'Not Yodel' to the notes. Despite me complaining about this before.

Hattons just lost a customer, and I'm cancelling my pre-orders and sending them elsewhere.

Sending stuff Yodel when the customer selected otherwise is poor. Claiming you won't do it if there is a note to that effect and then doing it anyway is unacceptable.

Alan
Title: Re: Hattons
Post by: mereman on August 05, 2013, 04:50:03 PM
I  guess I'm lucky. Yodel subcontracts to a local firm here, for smaller packages, and he is excellent.
Title: Re: Hattons
Post by: Luke Piewalker on August 07, 2013, 06:43:34 PM
Oh the bad experiences I've had with Nodel...
Although I ordered something from Hattons on a Sunday and it arrived on the Monday...
Title: Re: Hattons
Post by: daveg on August 08, 2013, 07:54:33 PM
Just had an email from Hatton's telling amongst other things, about their DCC decoders:

http://www.ehattons.com/StockDetail.aspx?SID=62786&utm_source=NGaugeNewsletter&utm_medium=email&utm_campaign=20130808 (http://www.ehattons.com/StockDetail.aspx?SID=62786&utm_source=NGaugeNewsletter&utm_medium=email&utm_campaign=20130808)

A 10 pack for £98 may be good value for someone like me who is dithering on the edge of going over to DCC.

Has anyone had any experience of these or are they too new on the scene?

Dave G
Title: Re: Hattons
Post by: Sprintex on August 08, 2013, 09:14:45 PM
They look a bit too large for use in N gauge, 2" long by about an inch wide?  :worried:


Paul
Title: Re: Hattons
Post by: daveg on August 08, 2013, 09:29:37 PM
They look a bit too large for use in N gauge, 2" long by about an inch wide?  :worried:


Paul

That sounds huge, Paul!

Not doubting you but the Hatton's email says:
Suitable for some N gauge locos from manufacturers including Graham Farish and Dapol, Hatton's DCC decoders are a great way to get more from your model .....

 :confused2:

Dave G
Title: Re: Hattons
Post by: Agrafarfan on August 08, 2013, 09:39:27 PM
Hi

I looked at the close up and the chip is 2cm x 1cm  ;)
Title: Re: Hattons
Post by: Sprintex on August 08, 2013, 09:44:24 PM
Oops, in my defence I have an opticians appointment on saturday :D

Even if they are small enough they'd only be good for hardwired applications, no 6-pin plugin unfortunately  :(


Paul
Title: Re: Hattons
Post by: Agrafarfan on August 08, 2013, 09:54:16 PM
I'm not too keen on the harness ones but they have 4 functions which is interesting.  :hmmm: :)

Title: Re: Hattons
Post by: daveg on August 09, 2013, 06:54:36 AM
A bit disappointing then for those like me that were looking for 'plug n play'.

Dave G
Title: Re: Hattons cheap as chips
Post by: Railwaygun on August 09, 2013, 07:57:17 AM
Mixed reviews on RMWEB

Not 6 pin so difficult to fit in any N gauge I would think !

Nick R

Www.railwaygun.co.uk (http://Www.railwaygun.co.uk)
Title: Re: Hattons
Post by: msr on August 16, 2016, 05:42:49 PM
Today the prices for secondhand stuff from Hattons have appeared in dollars, with parity between doallars and pounds. Could be a bargain for those who have plenty of the former!
http://www.hattons.co.uk/stocklist/preowned.aspx?utm_source=ehattons.com&utm_medium=redirect&utm_campaign=ehattonsredirect (http://www.hattons.co.uk/stocklist/preowned.aspx?utm_source=ehattons.com&utm_medium=redirect&utm_campaign=ehattonsredirect)
Title: Re: Hattons
Post by: austinbob on August 16, 2016, 06:32:31 PM
Today the prices for secondhand stuff from Hattons have appeared in dollars, with parity between doallars and pounds. Could be a bargain for those who have plenty of the former!
[url]http://www.hattons.co.uk/stocklist/preowned.aspx?utm_source=ehattons.com&utm_medium=redirect&utm_campaign=ehattonsredirect[/url] ([url]http://www.hattons.co.uk/stocklist/preowned.aspx?utm_source=ehattons.com&utm_medium=redirect&utm_campaign=ehattonsredirect[/url])

Checked your link and all prices seem to be in pounds??
 :beers:
Title: Re: Hattons
Post by: msr on August 16, 2016, 06:47:04 PM
Correct: must have been someone at Hattons updating their template and letting it loose on the public for an hour or so.
Title: Re: Hattons
Post by: railsquid on August 17, 2016, 01:04:15 AM
Presumably some sort of glitch for you? Displaying as expected for me.  It does seem they're doing quite well from the current woes of the pound:

Quote
Hatton’s, which supplies model railways and accessories to customers all over the world, says since the ballot it has enjoyed revenue increases of almost 70% in the EU (and higher worldwide) with a rise of more than 28% in the UK.

The business, which was forecast to deliver revenue in excess of £15m this year, has been surprised by its buoyant post-Br***t performance.

Its ecommerce conversion rate is up more than 21%, average order value is rising and online transactions are up by 13.42%.


http://www.liverpoolecho.co.uk/news/business/mersey-model-railway-firm-sees-11737129 (http://www.liverpoolecho.co.uk/news/business/mersey-model-railway-firm-sees-11737129)

I can't say I haven't been helping there...  :angel:
Title: Re: Hattons
Post by: zopadooper on August 17, 2016, 12:43:44 PM
The trouble is, if you only use your local model shop for the odd packet of rail joiners you soon won't have a local model shop. 
Title: Re: Hattons
Post by: Bob Tidbury on August 17, 2016, 01:16:12 PM
The last model shop in High Wycombe only had a couple of Locos a few wagons no track ,some set track points only insulation joiners ,lots of scatter and lichen and that's about all ,I went in for a few large radius points as spares when I first had the layout and when I asked if he had any the answer was sorry don't stock much N gauge don't get asked for it much. I'm not surprised he went out of business if your going to stock N then you need track , points , joiners and some buildings or kits and all the usual bit and pieces .
My nearest model shop is now Transport Treasures in Aston Clinton a friend told me about it ,and they do stock quite a bit of N my mate said the Hunslet 20s were the same price as Hattons not that I wanted them but I did get the Large radius code 80  electro frog  points and point motors that that I wanted but no under board bases to go with them.Points were only £10 so not bad .
Bob
Title: Re: Hattons
Post by: railsquid on August 17, 2016, 04:06:27 PM
The trouble is, if you only use your local model shop for the odd packet of rail joiners you soon won't have a local model shop.
My nearest model shop stocking a decent range of British outline N gauge is about 10 hours away by aeroplane.
Title: Re: Hattons
Post by: Railwaygun on August 18, 2016, 11:39:51 AM
Has anyone tried pre-ordering a Dapol Flying Scotsman?? the Preorder button seems to be u/s

edit - "We have filled our pre order allocation I am sorry to say"!!!
Title: Re: Hattons
Post by: Pete @ EGLM on August 18, 2016, 10:41:38 PM
The last model shop in High Wycombe only had a couple of Locos a few wagons no track ,some set track points only insulation joiners ,lots of scatter and lichen and that's about all ,I went in for a few large radius points as spares when I first had the layout and when I asked if he had any the answer was sorry don't stock much N gauge don't get asked for it much. I'm not surprised he went out of business if your going to stock N then you need track , points , joiners and some buildings or kits and all the usual bit and pieces .
My nearest model shop is now Transport Treasures in Aston Clinton a friend told FP086438516GB about it ,and they do stock quite a bit of N my mate said the Hunslet 20s were the same price as Hattons not that I wanted them but I did get the Large radius code 80  electro frog  points and point motors that that I wanted but no under board bases to go with them.Points were only £10 so not bad .
Bob

Hi Bob, there's a little shop in Twyford, The Berkshire Dolls House Company.  He has plenty of N gauge track and stuff.  Rolling stock is limited and full price, but it is useful for all those modelling bits and pieces. He's open on Sunday's as well.


Pete @ EGLM
Title: Re: Hattons
Post by: lil chris on August 23, 2016, 10:15:41 PM
I ordered some tyres for my Black 5 on Friday,I also added a wagon to make it worthwhile for the postage. The web site would not late me place a order, something to do with my privacy settings so I rung up, it was late 4-55pm. I am still waiting for the dispatch e mail, I can understand the weekend wait but two working days later and they still have not sent them. I would not have ordered them if my model shop had them in but he had run out, I think this is the last time I use Hattons.
Title: Re: Hattons
Post by: zopadooper on August 24, 2016, 07:11:47 AM
Why oh Why are we so impatient.   2 whole days have passed without having some new Black 5 tyres - a real matter of life and death.  Lets get things into perspective.
Title: Re: Hattons
Post by: Sprintex on August 24, 2016, 09:06:49 AM
The trouble is, if you only use your local model shop for the odd packet of rail joiners you soon won't have a local model shop.
My nearest model shop stocking a decent range of British outline N gauge is about 10 hours away by aeroplane.

 :laughabovepost:


Paul
Title: Re: Hattons
Post by: lil chris on August 24, 2016, 09:40:41 AM
Why oh Why are we so impatient.   2 whole days have passed without having some new Black 5 tyres - a real matter of life and death.  Lets get things into perspective.
At the end of the day I know it is not life and death but it is customer service. If you go in a shop to buy something you do not expect to hand over your money and then be told come back in a week. It has took me ages to get this black 5 running only for the tyre to come off I would like to see it run.
Title: Re: Hattons
Post by: v200 on August 24, 2016, 12:04:44 PM
Why oh Why are we so impatient.   2 whole days have passed without having some new Black 5 tyres - a real matter of life and death.  Lets get things into perspective.

Well said sir it is the modern day trait of trying to look clever by coming to a forum and moaning  . Patience is no longer a virtue ::) ::) ::) ::)
Title: Re: Hattons
Post by: Agrippa on August 24, 2016, 12:22:21 PM
People have been moaning since the beginning of time,
I ordered a new wheel for my chariot 2,000 years
ago and it still hasn't arrived.
Title: Re: Hattons
Post by: railsquid on August 24, 2016, 12:58:49 PM
Over on the "other" forum there's a report that they've been reorganising their operations a bit (http://www.rmweb.co.uk/community/index.php?/topic/62714-hattons/?p=2405715).
Title: Re: Hattons
Post by: dannyboy on August 24, 2016, 01:45:32 PM
Why oh Why are we so impatient.   2 whole days have passed without having some new Black 5 tyres - a real matter of life and death.  Lets get things into perspective.

Well said sir it is the modern day trait of trying to look clever by coming to a forum and moaning  . Patience is no longer a virtue ::) ::) ::) ::)

I agree that patience is a virtue, but, in the interests of customer satisfaction and common decency, why don't companies, (and not just Hattons), send a quick email explaining that there is, or may be, a bit of a delay  ???. I realise that companies might be busy, but it only takes one employee a few minutes to send out some emails.
Title: Re: Hattons
Post by: red_death on August 24, 2016, 01:48:55 PM
Because a couple of days is not significant and spending a few minutes writing to everyone in such a matter multiplied by thousands soon becomes a mammoth task!
Title: Re: Hattons
Post by: dannyboy on August 24, 2016, 01:59:42 PM
I am presuming that the above post is in answer to my post. If it is, and I understand the reply correctly, any company that has to send "thousands" of emails about delays is seriously short-staffed in the first pace!
Title: Re: Hattons
Post by: Newportnobby on August 24, 2016, 03:10:51 PM
People have been moaning since the beginning of time,
I ordered a new wheel for my chariot 2,000 years
ago and it still hasn't arrived.

I think you'll find that, aged 2000 + years, your licence will have been revoked so you may as well cancel the order for your chariot wheel as you won't be able to drive it :no:
Title: Re: Hattons
Post by: dannyboy on August 24, 2016, 03:20:46 PM
People have been moaning since the beginning of time,
I ordered a new wheel for my chariot 2,000 years
ago and it still hasn't arrived.

I think you'll find that, aged 2000 + years, your licence will have been revoked so you may as well cancel the order for your chariot wheel as you won't be able to drive it :no:

What's the betting that once the order is cancelled, the wheel will arrive 24 hours later  ??? :)
Title: Re: Hattons
Post by: Newportnobby on August 24, 2016, 03:27:22 PM
People have been moaning since the beginning of time,
I ordered a new wheel for my chariot 2,000 years
ago and it still hasn't arrived.

I think you'll find that, aged 2000 + years, your licence will have been revoked so you may as well cancel the order for your chariot wheel as you won't be able to drive it :no:

What's the betting that once the order is cancelled, the wheel will arrive 24 hours later  ??? :)

No problem if it's just a restoration project :)
Title: Re: Hattons
Post by: v200 on August 24, 2016, 03:31:39 PM
Why oh Why are we so impatient.   2 whole days have passed without having some new Black 5 tyres - a real matter of life and death.  Lets get things into perspective.

Well said sir it is the modern day trait of trying to look clever by coming to a forum and moaning  . Patience is no longer a virtue ::) ::) ::) ::)

Surely an automated response would be better. It beggars belief that people ant to told what is happening every second of everyday with their orders and cannot wait for is normal progression.

I agree that patience is a virtue, but, in the interests of customer satisfaction and common decency, why don't companies, (and not just Hattons), send a quick email explaining that there is, or may be, a bit of a delay  ???. I realise that companies might be busy, but it only takes one employee a few minutes to send out some emails.
Title: Re: Hattons
Post by: railsquid on August 24, 2016, 03:44:52 PM
People have been moaning since the beginning of time,
I ordered a new wheel for my chariot 2,000 years
ago and it still hasn't arrived.

I think you'll find that, aged 2000 + years, your licence will have been revoked so you may as well cancel the order for your chariot wheel as you won't be able to drive it :no:

What's the betting that once the order is cancelled, the wheel will arrive 24 hours later  ??? :)

No problem if it's just a restoration project :)

Still wondering about my order for a Dapol Class Boudicca chariot I've had on pre-order for that long...
Title: Re: Hattons
Post by: dannyboy on August 24, 2016, 04:13:46 PM
 :laughabovepost: :laughabovepost:
Title: Re: Hattons
Post by: Snowwolflair on August 24, 2016, 04:51:21 PM
People have been moaning since the beginning of time,
I ordered a new wheel for my chariot 2,000 years
ago and it still hasn't arrived.

I think you'll find that, aged 2000 + years, your licence will have been revoked so you may as well cancel the order for your chariot wheel as you won't be able to drive it :no:

What's the betting that once the order is cancelled, the wheel will arrive 24 hours later  ??? :)

No problem if it's just a restoration project :)

Still wondering about my order for a Dapol Class Boudicca chariot I've had on pre-order for that long...

You mean when the valve gear breaks it flails like knives.
Title: Re: Hattons
Post by: lil chris on August 24, 2016, 05:21:04 PM
Like I replied it is not life and death or impatience. Once upon a time with Hattons you ordered something and received it 2 days later which was brilliant. People on here are moaning about who it is delivered by for example Yodel, I have had no problems with them. Why have a go at me, all I am saying goes is there service is not has good as it was, also I would like to know when it is being delivered so I can make sure someone is in.
Title: Re: Hattons
Post by: daveg on August 24, 2016, 06:08:55 PM
Chris, we're out in the sticks a bit and so we have a nominated safe place which our our posties know and they can leave non signed for deliveries quite securely.

Is it possible for you to organise or arrange something similar?

We work on the basis that mail order stuff can take a week and don't start fretting until day 6! Missing a pre-arranged date and time is close to unforgivable these days, especially when (most) drivers have mobiles and can call to advise of any problems.

Thinking 'I'd better stay in, in case' can be a real pain, hence our SP. It's saved a lot of hanging around and frustration.

Dave G
Title: Re: Hattons
Post by: v200 on August 24, 2016, 06:19:34 PM
Like I replied it is not life and death or impatience. Once upon a time with Hattons you ordered something and received it 2 days later which was brilliant. People on here are moaning about who it is delivered by for example Yodel, I have had no problems with them. Why have a go at me, all I am saying goes is there service is not has good as it was, also I would like to know when it is being delivered so I can make sure someone is in.

No model shops in Manchester ?
Title: Re: Hattons
Post by: austinbob on August 24, 2016, 06:21:33 PM
Chris, we're out in the sticks a bit and so we have a nominated safe place which our our posties know and they can leave non signed for deliveries quite securely.

Is it possible for you to organise or arrange something similar?

We work on the basis that mail order stuff can take a week and don't start fretting until day 6! Missing a pre-arranged date and time is close to unforgivable these days, especially when (most) drivers have mobiles and can call to advise of any problems.

Thinking 'I'd better stay in, in case' can be a real pain, hence our SP. It's saved a lot of hanging around and frustration.

Dave G
What about unspecified safe places...
RM put a tracked package in my recycling wheely bin without leaving a card. I was just about to chuck a load of old newspapers, cardboard boxes and beer cans (IPA of course) when I spotted this parcel in the bin!!
Fished it out and it was my 61xx from ebay. I could so easily have missed that parcel. Not good Royal Mail!!
 :veryangry:
Title: Re: Hattons
Post by: daveg on August 24, 2016, 06:54:21 PM
What a daft thing to do.

That'd make me angry too, Bob!

Dave G.
Title: Re: Hattons
Post by: lil chris on August 24, 2016, 07:10:27 PM
I have no problem with rm either or amazon, today for example amazon left a parcel with next door. Rm sometimes takes parcels back if it is signed for and there is no one in, but that is not a problem the depot is at the most 10 mins away. The only thing I am annoyed about is the time it takes Hattons to process my order after taking the money, now 5 days and counting.
UPDATE
Since I posted this I have now a e-mail saying the items are packed, still not despatched yet but they are getting nearer you never know I might get them by the end of the week.
Title: Re: Hattons
Post by: longbow on August 24, 2016, 11:27:19 PM
I've ordered a lot of stuff online from overseas in the last few weeks. Hattons have been a stand-out on price and service, though thankfully I've not yet needed to test their returns policy. They are particularly good on international postage costs, a weak point with some of their UK rivals.  Indeed they often charge less postage than Australian online retailers!   
Title: Re: Hattons
Post by: Agrippa on August 24, 2016, 11:37:36 PM
Chris, we're out in the sticks a bit and so we have a nominated safe place which our our posties know and they can leave non signed for deliveries quite securely.

Is it possible for you to organise or arrange something similar?

We work on the basis that mail order stuff can take a week and don't start fretting until day 6! Missing a pre-arranged date and time is close to unforgivable these days, especially when (most) drivers have mobiles and can call to advise of any problems.

Thinking 'I'd better stay in, in case' can be a real pain, hence our SP. It's saved a lot of hanging around and frustration.

Dave G
What about unspecified safe places...
RM put a tracked package in my recycling wheely bin without leaving a card. I was just about to chuck a load of old newspapers, cardboard boxes and beer cans (IPA of course) when I spotted this parcel in the bin!!
Fished it out and it was my 61xx from ebay. I could so easily have missed that parcel. Not good Royal Mail!!
 :veryangry:


I would contact Royal Mail and see if they can fire this clown, my postie is excellent
he delivered an Ebay  item to me even tho the seller was a half wit who put
the wrong address on my packet.


Title: Re: Hattons
Post by: railsquid on August 24, 2016, 11:52:20 PM
I've ordered a lot of stuff online from overseas in the last few weeks. Hattons have been a stand-out on price and service, though thankfully I've not yet needed to test their returns policy. They are particularly good on international postage costs, a weak point with some of their UK rivals.
Ditto, also their packages seem less likely to tax the imagination of the local excise. Though my last two orders seem to be taking their time...
Title: Re: Hattons
Post by: longbow on August 25, 2016, 12:07:54 AM
No excise issues here in Oz at present for most online orders. However Hattons will likely become subject to plans to oblige overseas retailers with Australia sales above A$75k pa to collect 10% GST from July 2017. Could be an opportunity for smaller UK retailers to sell here.
Title: Re: Hattons
Post by: railsquid on August 25, 2016, 12:08:23 PM
I've ordered a lot of stuff online from overseas in the last few weeks. Hattons have been a stand-out on price and service, though thankfully I've not yet needed to test their returns policy. They are particularly good on international postage costs, a weak point with some of their UK rivals.
Ditto, also their packages seem less likely to tax the imagination of the local excise. Though my last two orders seem to be taking their time...
Having written that, one turned up in the post earlier  :beers:
Title: Re: Hattons
Post by: railsquid on August 26, 2016, 02:11:42 PM
And the next one did today.

Meanwhile I see Hattons has redefined "like new" to mean "sprayed with mouldy cheese".

(https://hattonsimages.blob.core.windows.net/products340pxwide/7177-LN_3255248_Qty1_1.jpg)

Fleischmann 7177-LN Class 51 2-10-0 of the German DB Epoch III - Pre-owned - Like new (http://www.hattons.co.uk/222623/Fleischmann_7177_LN_Class_51_2_10_0_of_the_German_DB_Epoch_III_Pre_owned_Like_new/StockDetail.aspx)
Title: Re: Hattons
Post by: Lachute on August 26, 2016, 02:56:27 PM
 :laughabovepost: :laughabovepost: :laughabovepost:
Title: Re: Hattons
Post by: 47033 on August 26, 2016, 07:03:45 PM
Ordered 2 packs (30 each) of Peco wooden sleeper code 55 flexible track and 10 points from Hattons on Monday. They arrived this morning via DHL here in Virginia. Great price too, can't beat that.

Jamie
Title: Re: Hattons
Post by: class37025 on August 27, 2016, 04:32:57 PM
personally I've found Hatton's service to have really declined recently.

several cases recently of them finding that stuff ordered is not there when they go to pick it, on one occasion this happened two days AFTER the order status had changed to 'picked awaiting packing'.

my last order, placed on a Friday, was still showing as 'payment taken awaiting picking' by late on the following Tuesday, and when it was still showing as that on the Wednesday afternoon I went on their chat and enquired if there was a problem.

I was told they'd got a backlog, but hoped to get it cleared in a week or so.

I cancelled the order, with a full refund.

seems the days of order Monday, packed Tuesday, and received Wednesday are long gone.


on one occasion I ordered at about 02:30 on a Wednesday, and received the order Thursday. That was before they moved to their new warehouse, and it seems that since then the time between order being placed, and items despatched, has got longer and longer.

just my view.
Title: Re: Hattons
Post by: Lachute on August 27, 2016, 04:49:28 PM
just my view.
And mine too ! :veryangry:
Title: Re: Hattons
Post by: zopadooper on August 28, 2016, 07:30:28 AM
I said it at the beginning of this debate and I repeat it now - is it really so difficult to plan ahead and order things in good time?  To wait a whole week for something that has no fundamental purpose other than to fill our spare time is no big deal.  I would be very surprised if those complaining haven't already got a dozen projects on the back-burner that they could return to fill their hours of leisure.
Title: Re: Hattons
Post by: Chris Morris on August 28, 2016, 08:14:36 AM
I said it at the beginning of this debate and I repeat it now - is it really so difficult to plan ahead and order things in good time?  To wait a whole week for something that has no fundamental purpose other than to fill our spare time is no big deal.  I would be very surprised if those complaining haven't already got a dozen projects on the back-burner that they could return to fill their hours of leisure.

Whilst you are right logically I guess a new purchase is an emotional thing.
In my experience Hattons were incredibly quick at dispatching orders, with things sometimes arriving the next day. I am sure that this level of service has influenced where they are today. If this is slipping then they will slowly loose customers to their competitors so, assuming that someone form Hattons reads this, it is important feedback for the continued success of their business.
Based on my limited experience of the last month I would say Rails are a better supplier than Hattons at the moment.
Title: Re: Hattons
Post by: PLD on August 28, 2016, 09:11:25 AM
So in short;

Are Hattons delivering a good service? - yes
Is the service you get from Hattons as good or better than the majority of other suppliers? - yes
Is the current service from Hattons as good as it's ever been? - Majority opinion (including mine) no...

And there is the issue. Hattons set the bar very high over the last few years and while other big names have caught up they are still among the leaders, but currently they are not quite matching expectations set based on previous form...
Title: Re: Hattons
Post by: Yet_Another on August 28, 2016, 09:55:52 AM
This from the Hattons website:

http://www.hattons.co.uk/NewsDetail.aspx?id=113 (http://www.hattons.co.uk/NewsDetail.aspx?id=113)

May cast some light on the issue.

I guess I'll just have to order something next week to check...
Title: Re: Hattons
Post by: longbow on August 28, 2016, 12:10:46 PM
It's going to be tough for other retailers to compete with that sort of investment.
Title: Re: Hattons
Post by: Pierluc on August 28, 2016, 01:18:21 PM
So in short;

Are Hattons delivering a good service? - yes
Is the service you get from Hattons as good or better than the majority of other suppliers? - yes
Is the current service from Hattons as good as it's ever been? - Majority opinion (including mine) no...

And there is the issue. Hattons set the bar very high over the last few years and while other big names have caught up they are still among the leaders, but currently they are not quite matching expectations set based on previous form...

You're absolutely right. :(
Title: Re: Hattons
Post by: zopadooper on August 28, 2016, 03:09:57 PM
Its the Tesco story all over again....the big get bigger and the rest go out of business!
Title: Re: Hattons
Post by: Chris Morris on August 28, 2016, 03:12:33 PM
Its the Tesco story all over again....the big get bigger and the rest go out of business!
Until they get complacent !
Title: Re: Hattons
Post by: Buffin on August 28, 2016, 04:29:06 PM
Its the Tesco story all over again....the big get bigger and the rest go out of business!

Then bring on the Aldi of model rail retailing!
Title: Re: Hattons
Post by: Agrippa on August 28, 2016, 05:32:23 PM
This from the Hattons website:

[url]http://www.hattons.co.uk/NewsDetail.aspx?id=113[/url] ([url]http://www.hattons.co.uk/NewsDetail.aspx?id=113[/url])

May cast some light on the issue.

I guess I'll just have to order something next week to check...


And that's just the section dealing with rail joiners.......

Title: Re: Hattons
Post by: NeMo on August 28, 2016, 05:35:34 PM
Its the Tesco story all over again....the big get bigger and the rest go out of business!

Certainly a worry, but the Tesco story is interesting. At the low end, Aldi and Lidl have done extremely well catering for the price sensitive, while Waitrose and to some extent M&S have also prospered at the higher end.

How this translates into model railways I don't know, but just because Hattons are the biggest doesn't mean they're going to eliminate everyone else. I suspect though that if you're a small retailer who can't compete on price, then you are going to have to provide something else -- secondhand, exclusives, in-store, repairs, weathering, etc.

Cheers, NeMo
Title: Re: Hattons
Post by: zopadooper on August 28, 2016, 05:54:49 PM
I am not sure that I agree.

My family ran a very successful florist business with 4 basic product lines, bunched flowers, delivered bouquets, plants, greetings cards and they each contributed 25%.  Along comes Tescos and wipes out the bunched flower business and that was 25% of our business gone.  What do you replace it with?  We closed down!!

That is precisely what is happening with small model shops up and down the country.  they lose out to the Hattons of the world by not being able to compete on the "bread and butter" products and that is enough to put them under.
Title: Re: Hattons
Post by: Cape Town Trev on August 30, 2016, 05:35:18 AM
personally I've found Hatton's service to have really declined recently.

several cases recently of them finding that stuff ordered is not there when they go to pick it, on one occasion this happened two days AFTER the order status had changed to 'picked awaiting packing'.

my last order, placed on a Friday, was still showing as 'payment taken awaiting picking' by late on the following Tuesday, and when it was still showing as that on the Wednesday afternoon I went on their chat and enquired if there was a problem.

I was told they'd got a backlog, but hoped to get it cleared in a week or so.

I cancelled the order, with a full refund.

seems the days of order Monday, packed Tuesday, and received Wednesday are long gone.


on one occasion I ordered at about 02:30 on a Wednesday, and received the order Thursday. That was before they moved to their new warehouse, and it seems that since then the time between order being placed, and items despatched, has got longer and longer.

just my view.

Well I placed an order Thursday evening. Credit card company phone Friday morning to confirm that I did place the order.
Today the Hattons status is added to picking list.

Using DHL as I want delivery before I fly to the UK  :(
Title: Re: Hattons
Post by: Cape Town Trev on August 30, 2016, 04:24:18 PM
As an update, did the live chat and Lo and behold now packed with tracking number. Just waiting to be handed to DHL.
Title: Re: Hattons
Post by: BobB on September 02, 2016, 11:27:58 AM
Hi Cape Town Trev

If DHL in Cape Town is the same as we have in Jo'burg then you need to be careful - they like to add an administration fee to the import tax. Don't accept it, you have paid Hatton's for full delivery to your door without any extra DHL charge !
Title: Re: Hattons
Post by: Graham Walters on September 02, 2016, 12:11:56 PM
It's a bit of a myth that Hattons are cheaper, or should I say "the cheapest", for a basic low relief Metcalf kit they will charge £4.00 postage, and that increases as the order grows, no matter how much you spend, you will pay postage.

One way we at testvalleymodels.com try to compete is by offering free postage on orders over £25, and we send all our parcels by Royal Mail 2nd Class signed for.

We also have a 30day money back guarantee, we believe that we offer a better service than Hattons.

You pay your money and makes your choice, as Hattons get bigger the service will be less personal as you become just another customer.
Title: Re: Hattons
Post by: v200 on September 02, 2016, 12:58:44 PM
It's a bit of a myth that Hattons are cheaper, or should I say "the cheapest", for a basic low relief Metcalf kit they will charge £4.00 postage, and that increases as the order grows, no matter how much you spend, you will pay postage.

One way we at testvalleymodels.com try to compete is by offering free postage on orders over £25, and we send all our parcels by Royal Mail 2nd Class signed for.

We also have a 30day money back guarantee, we believe that we offer a better service than Hattons.

You pay your money and makes your choice, as Hattons get bigger the service will be less personal as you become just another customer.

Other shops also available
Title: Re: Hattons
Post by: NeMo on September 02, 2016, 02:36:06 PM
In the interests of balance, I'm going to throw down a few reasons I use Hattons for something like 50% of my model railway purchases.

Obviously their prices are competitive. You're right, @Graham Walters (http://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=4512), they're not always the cheapest. But most of the time they're pretty close, and their prices are consistently good across the whole range of products, not just locos or scenics.

Even more important to me is that their range of items is vast. So I can buy some scratchbuilding materials, some secondhand wagons, a new loco, and a few bags of ballast all in the one place. And as mentioned above, all of these will be at prices towards the lower end of the range.

I also appreciate the fact their website and search box work extremely well. Easy to navigate so you can browse and then drill down to a particular item, while having a simple search engine that returns sensible, useful results. Rails, for example, has a website that isn't as well laid out and much more fiddly to search. For example, go to Rails now and click on 'Sales Items'. Then click on the 'N Gauge' filter button at top left. So far so good. You should see the 'Ivatt Class 2MT LMS Black 2-6-0 Locomotive 6404' close to the top of your results. Maybe you want to see what other steam locos are on special offer. So you click on the 'Steam Locos/Engines' filter button. Suddenly everything vanishes! Yet just a moment ago you saw the 2MT on offer, and if you scroll down without the 'Steam Locos/Engines' filter activated, there's actually a whole bunch of steam locos on special offer. It's this kind of inconsistency with the Rails website that makes me like the Hattons one so much better. There a Bargains link on the left, and once there you can further drill down by manufacturer first and then the type of item.

I'd argue, Graham, that their online service is very good. Their 'chat now' facility works well, and gives me real-time help without the hassle (or expense) of a telephone call.

Finally, I've got to say their secondhand store is excellent. For sure some items are overpriced, and some aren't quite as described to say the least*, but for the most part it's a very consistent experience, and the sheer volume of stuff they sell means you're bound to find things that appeal. Of course I've had better bargains at model shows or buy buying privately across the N Gauge Forum. But pretty much every weekday morning I'll skim through the Hattons secondhand stuff while having my 11 AM cup of tea, and rarely a week goes by I don't see something I'll throw onto my wishlist at the very least.

With all of this said, I do spend money at other online stores, as well as a few stores I'm able to visit when time allows, particularly Kent Garden Railways, a store I absolutely love. But Hattons has, overall, the best experience so far as range, cost and online service are concerned. I know they're struggling a little getting their deliveries up to the same standard they used to be, but I'll cut them some slack on that given they're going through some reorganisation at the moment.

Cheers, NeMo

*Yes, I'm thinking of that German steam loco 'as new' but covered in a three-inch layer of weathering!
Title: Re: Hattons
Post by: 47033 on September 02, 2016, 04:06:55 PM
Hattons from my perspective.

Most of my purchases over the past 3 years have been from Hattons, I do use other retailers but for the most part I stick with Hattons. I absolutely agree with Nemo about their website, it's one of the best out there and I also like that their stock counts have been very accurate. This is very important to me because I live in the US and I've had other stores show the product as in stock when it actually isn't. After buying the product I get an email a day or 2 later letting me know it's out of stock and refunding my money. Now the problem is my credit card has a 3% foreign transaction fee that I don't get back. No doubt I could if I spent hours on the phone trying to sort it out but I don't want to do that.

I also like Hattons shipping calculator, it gives me various options for shipping to the US, also if I want it signed for and insured or not. The prices are very reasonable and I know exactly how much I'm paying. I love that shipping calculator.  Hattons can also send Peco flexible track via DHL at very reasonable rates, I just had 2 boxes of track (60 pieces) 10 points and some scenecraft buildings sent here for 16 pounds and they were here in 3 days, now that's service.

Next is their vast amount of stock.  I like to purchase trains, not wagons or coaches.  For instance if I want a 10 coach train I can buy a 10 coach train, in one order. I have a list (although I have most of what I will need now) of trains I want and so I buy the whole train at one time. Most other retailers don't carry those amounts of coaches or wagons in stock at any one time. Hattons had some wagons on sale a while back and I wanted to buy a train of them but didn't have the cash right then. So it said more than 10 available and if you put say 30 in the cart and update it'll give you the price for 30. If they have less than 30 it will give you the price of 1 and a message insufficient stock.  So by playing around you can find out exactly how many of anything they have in stock. This worked for me as I wanted to wait until payday before I made the purchase.

They aren't always the cheapest but on the whole they are up there with the cheapest.  With the thousands I have spent so far I've had 2 problems with locomotives, a Farish class 31 and a Deltic. They took care of the problem although they shipped the same Deltic back to me and I had to return it again but they then sent me a new one. They paid all shipping costs.

So far I'm a very happy Hattons customer,

Jamie
Title: Re: Hattons
Post by: Cape Town Trev on September 02, 2016, 07:13:12 PM
Hi Cape Town Trev

If DHL in Cape Town is the same as we have in Jo'burg then you need to be careful - they like to add an administration fee to the import tax. Don't accept it, you have paid Hatton's for full delivery to your door without any extra DHL charge !

Hi BobB,
Now you tell me :)

If this is the case can I ask the SA Post Office not to add their handling fee?
Title: Re: Hattons
Post by: keithfre on September 02, 2016, 07:34:42 PM
If DHL in Cape Town is the same as we have in Jo'burg then you need to be careful - they like to add an administration fee to the import tax. Don't accept it, you have paid Hatton's for full delivery to your door without any extra DHL charge !
Have you actually got DHL to accept that? I would have thought that any handling fees associated with import duties are not included in the delivery charge.

Moderator Comment No political comments please - banned subject, please see Code of Conduct
Title: Re: Hattons
Post by: BobB on September 03, 2016, 06:36:33 AM
You have to pay the import duty but sometimes it's such a small amount that D H L just absorb it themselves (!). The administration charge is purely a D H L invention down here in South Africa. If it is a justified expense then the sender who has been paid should pay D H L the charge. And yes, I have refused to pay the D H L invented charge and have received the product, and an apology from D H L !

I now use the post office option for delivery from Hattons and have not noticed a handling fee. Is it itemized or just included in the import duty ?
Title: Re: Hattons
Post by: Cape Town Trev on September 03, 2016, 01:31:29 PM
You have to pay the import duty but sometimes it's such a small amount that D H L just absorb it themselves (!). The administration charge is purely a D H L invention down here in South Africa. If it is a justified expense then the sender who has been paid should pay D H L the charge. And yes, I have refused to pay the D H L invented charge and have received the product, and an apology from D H L !

I now use the post office option for delivery from Hattons and have not noticed a handling fee. Is it itemized or just included in the import duty ?
Hi BobB,
From what I remember the handling charge at the SA Post Ofifice was R12.
Just collected my DHL packet. No layout to test out my purchases  :'(

Oh well a few pieces of track and a controller.
Title: Re: Hattons
Post by: keithfre on September 03, 2016, 03:26:17 PM
You have to pay the import duty but sometimes it's such a small amount that D H L just absorb it themselves (!).
That's very decent of them.

The administration charge is purely a D H L invention down here in South Africa.
Not the case, I'm afraid. Here in the Netherlands DHL and the various organizations masquerading as the post office charge a handling fee on top of any import duties they collect. That's the case in the UK too, as was discussed here a few months ago.
Title: Re: Hattons
Post by: railsquid on September 03, 2016, 03:48:43 PM
Japan Post also happily relieve me of 250 yen every time they act as proxy for the nice ladies and gentlemen in local customs and excise who have shown an interest in parcels from overseas.

On the plus side, so far every delivery from Christine H. in those nice plain cardboard boxes with no fancy invoices attached to the outside has escaped their interest.
Title: Re: Hattons
Post by: longbow on September 04, 2016, 03:48:56 PM
Hattons are also cheap for delivery - GBP3-4 for <0.5kg international priority airmail to Australia, which is less than I'd pay if I ordered from a domestic retailer! Other UK retailers typically charge 2-3x that, with some adding on extra for insurance and tracking. That raises the question - if UK online orders are damaged or lost in transit, is it their loss or mine? 
Title: Re: Hattons
Post by: keithfre on September 04, 2016, 03:55:25 PM
if UK online orders are damaged or lost in transit, is it their loss or mine?
I've always assumed that if I don't pay the extra for tracking/insurance the risk is mine. Luckily nothing from Hatton's to me has got lost, so I don't know how accommodating they are if a standard-rate package gets lost or damaged.
Title: Re: Hattons
Post by: 47033 on September 04, 2016, 04:23:00 PM
Another reason I love the Hattons site. It allows me to choose the shipping options I want. Carrier, with or without signature/insurance etc.

The beauty for me is I have a P.O.Box at the local post office so if I insure it and it has to be signed for then it's no big deal if nobody is home. I have it delivered to the P.O.Box and sign at the counter or if it's after hours they put a signature card in my box. I sign it and put it back in the box then the next day my package is waiting for me in the box.

Hattons make it so easy for me. Like I said I do use other retailers but they are not as clear and easy with their online ordering as Hattons, not by a long way with most of them.

Jamie
Title: Re: Hattons
Post by: longbow on September 04, 2016, 11:31:28 PM
According to the UK Citizens Advice Bureau, it’s the online retailer’s legal responsibility to make sure the item is delivered to you. If the item doesn't turn up, you’re legally entitled to a replacement or refund. These rights can't be taken away by the retailer's terms and conditions. Overseas buyers would presumably have the same protection under UK law.

On that basis it is a waste of money to pay extra for tracking and insurance as you are merely protecting the retailer's liability to make good in the event of non-delivery. And note that tracking data and any insurance proceeds go to the retailer and not to the buyer.

I'm now asking retailers not to include these charges.       
Title: Re: Hattons
Post by: keithfre on September 05, 2016, 12:03:05 AM
Overseas buyers would presumably have the same protection under UK law.
But no real way of enforcing it from abroad.
Title: Re: Hattons
Post by: longbow on September 05, 2016, 12:27:56 AM
If a UK retailer fails to meet its delivery obligations then the normal process would be to file a claim through the UK small claims court. That's done online, so it  probably makes little difference whether you are claiming from the UK or from overseas.

And if things go wrong, the buyer has no claim on the insurance or the tracking data he has extra paid for - these belong to the retailer and not to you.

     
Title: Re: Hattons
Post by: jrb on September 05, 2016, 08:18:23 AM
According to the UK Citizens Advice Bureau, it’s the online retailer’s legal responsibility to make sure the item is delivered to you. If the item doesn't turn up, you’re legally entitled to a replacement or refund. These rights can't be taken away by the retailer's terms and conditions. Overseas buyers would presumably have the same protection under UK law.

On that basis it is a waste of money to pay extra for tracking and insurance as you are merely protecting the retailer's liability to make good in the event of non-delivery. And note that tracking data and any insurance proceeds go to the retailer and not to the buyer.

I'm now asking retailers not to include these charges.     

I don't believe that's entirely correct; my understanding is that if a seller only offers an uninsured service, then they are responsible if it goes astray (as above). If however they offer an insured option and you choose not to take it, then they can wash their hands of any responsibility.



As happens more often that I'd like to admit however, I may not be entirely correct either...
Title: Re: Hattons
Post by: longbow on September 05, 2016, 09:58:16 AM
If that were so, the retailer would be allowed to make you pay in order to maintain your legal rights. The law usually works better than that!
Title: Re: Hattons
Post by: Geoff on October 25, 2016, 08:02:11 PM
Just wondered if anyone payed with PayPal with Hattons, my last 2 orders with them seem to take a  long time just to pick the order, I doubt I shall use them again they do not seem to want to rush the sale like they use to.
Title: Re: Hattons
Post by: daffy on October 25, 2016, 08:33:53 PM
I had a recent order from them that was longer on process than I expected, though this was not via PayPal.

Stock showed as 'in stock' but I was amused to see this line on the order and confirmation invoice:

Quote
DPD/Interlink Next Working Day with tracking. No guarantee on same day despatch.
( my underlining)

Maybe the best "Catch 22" I have come across for some time. A sign of order processing problems at Hattons perhaps?
Title: Re: Hattons
Post by: Geoff on October 25, 2016, 08:43:16 PM
I think you are right Mike ah well there loss for future orders.
Title: Re: Hattons
Post by: Byegad on October 26, 2016, 11:32:16 AM
Yes similar issues with my last few orders from Hattons too. One order took nearly a week from placing to despatch. I emailed a couple of times then called them, to be told they were very busy, but would expedite my order. As I too had chosen next day delivery this went down like the proverbial lead balloon!
Title: Re: Hattons
Post by: Geoff on October 26, 2016, 11:42:33 AM
Just had an email to state its out for shipping, I did talk to them last time and they told me to always tick the yodel box as they send out with yodel everyday but if you tick the post office box they only pick up a couple of times a week, seems strange.

No doubt a lot of Christmas orders will be coming in now especially with the price increases will be coming in November, I am starting to feel this hobby is getting to expensive.
Title: Re: Hattons
Post by: PaulCheffus on October 26, 2016, 11:55:19 AM
Yes similar issues with my last few orders from Hattons too. One order took nearly a week from placing to despatch. I emailed a couple of times then called them, to be told they were very busy, but would expedite my order. As I too had chosen next day delivery this went down like the proverbial lead balloon!

Hi

Next day delivery means the next day after despatch not the day after you order.

I wonder how some people would cope with the old allow 28 days for delivery that used to be the norm before the Internet arrived.

Cheers

Paul
Title: Re: Hattons
Post by: daffy on October 26, 2016, 12:06:48 PM
I never use Yodel through experience and as they have such a poor record, but Hattons obviously need to get a better delivery collection from RM, or switch to someone else. After all, I have dealt with very small business that manage very well to do a proper 'Next Day' or 48hr delivery on in-stock items.
DPD, TNT, Hermes - all would be vying for the business so Hattons have no excuse for tardy delivery IMHO.

Re Yodel: the good TrustPilot website shows that out of 381 reviewers of Yodel, their overall rating is just 1.3 out of 10. Would you want your next expensive loco to be trusted to Yodel's hands? :hmmm:


Late edit: Paul, many companies now offer true 'Next Day' delivery on orders placed on in-stock items prior to a specified cut-off time, usually about 2pm or 3pm, though some far later. This is a mark of the competitive market we are in today. Yes, it used to be up to 28 days for delivery in the past, but those days are long gone. We are all used to far faster delivery times and Hattons need to keep with the game or risk customers like Geoff or myself choosing to shop elsewhere.
Title: Re: Hattons
Post by: Geoff on October 26, 2016, 12:07:58 PM
Yes similar issues with my last few orders from Hattons too. One order took nearly a week from placing to despatch. I emailed a couple of times then called them, to be told they were very busy, but would expedite my order. As I too had chosen next day delivery this went down like the proverbial lead balloon!

Hi

Next day delivery means the next day after despatch not the day after you order.

I wonder how some people would cope with the old allow 28 days for delivery that used to be the norm before the Internet arrived.

Cheers

Paul

Then we would know where we stood, but they try to impliment clever systems that do not work properly so maybe they should go back to 28 days.
Title: Re: Hattons
Post by: NeMo on October 26, 2016, 12:08:52 PM
Next day delivery means the next day after despatch not the day after you order.

I wonder how some people would cope with the old allow 28 days for delivery that used to be the norm before the Internet arrived.


Nice dose of reality there, @PaulCheffus (http://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=982)!  :laughabovepost:

That said, when I started railway modelling serious a few years ago, Hattons really were very quick. If you ordered before lunch, chances were you'd get your stuff the following morning, or worst case, the next day. I wonder if they're a victim of their own success in some ways, getting so many orders now that it simply takes longer for things to be picked, packed up and posted.

Just ordered a couple bits this morning, so let's see...

Cheers, NeMo
Title: Re: Hattons
Post by: PaulCheffus on October 26, 2016, 12:12:54 PM
I never use Yodel through experience and as they have such a poor record, but Hattons obviously need to get a better delivery collection from RM, or switch to someone else. After all, I have dealt with very small business that manage very well to do a proper 'Next Day' or 48hr delivery on in-stock items.
DPD, TNT, Hermes - all would be vying for the business so Hattons have no excuse for tardy delivery IMHO.

Re Yodel: the good TrustPilot website shows that out of 381 reviewers of Yodel, their overall rating is just 1.3 out of 10. Would you want your next expensive loco to be trusted to Yodel's hands? :hmmm:


Late edit: Paul, many companies now offer true 'Next Day' delivery on orders placed on in-stock items prior to a specified cut-off time, usually about 2pm or 3pm, though some far later. This is a mark of the competitive market we are in today. Yes, it used to be up to 28 days for delivery in the past, but those days are long gone. We are all used to far faster delivery times and Hattons need to keep with the game or risk customers like Geoff or myself choosing to shop elsewhere.

Hi

How ridiculous that people can't wait a day or two for a delivery. The world has actually gone mad.

The other thing that has stuck me as odd is carriers delivering on a Sunday. Do we really need items that badly?

Cheers

Paul
Title: Re: Hattons
Post by: woodbury22uk on October 26, 2016, 12:24:46 PM
I believe that Hattons and others have experienced a surge of orders as a result of price increases being announced for many model railway items in various scales, and being implemented now.

Hattons have already explained the increase in orders from outside the UK as a result of the fall in the exchange value of the pound. When the price rises are applied this advantage will begin to diminish.

I would not expect them to recruit and train extra packing staff for the current "price increase" surge. It is in my nature not to let short term delays concern me, but I can understand that a couple of days delay can seem like a lifetime for some folk. I sent an email question to an international supplier a week ago and I am still waiting for the reply. I did have an automated response to confirm it had been received.
Title: Re: Hattons
Post by: daffy on October 26, 2016, 12:35:57 PM
I never use Yodel through experience and as they have such a poor record, but Hattons obviously need to get a better delivery collection from RM, or switch to someone else. After all, I have dealt with very small business that manage very well to do a proper 'Next Day' or 48hr delivery on in-stock items.
DPD, TNT, Hermes - all would be vying for the business so Hattons have no excuse for tardy delivery IMHO.

Re Yodel: the good TrustPilot website shows that out of 381 reviewers of Yodel, their overall rating is just 1.3 out of 10. Would you want your next expensive loco to be trusted to Yodel's hands? :hmmm:


Late edit: Paul, many companies now offer true 'Next Day' delivery on orders placed on in-stock items prior to a specified cut-off time, usually about 2pm or 3pm, though some far later. This is a mark of the competitive market we are in today. Yes, it used to be up to 28 days for delivery in the past, but those days are long gone. We are all used to far faster delivery times and Hattons need to keep with the game or risk customers like Geoff or myself choosing to shop elsewhere.

Hi

How ridiculous that people can't wait a day or two for a delivery. The world has actually gone mad.

The other thing that has stuck me as odd is carriers delivering on a Sunday. Do we really need items that badly?

Cheers

Paul

No Paul, we really don't need stuff that badly, and Sunday deliveries are another sign of the mad rushing world we live in, but we make contracts with suppliers based upon the terms and conditions they offer. For me, living out in the sticks, it is nice to be able to get a reliable delivery so that I can arrange to be in when the delivery is made as it is known hereabouts for items to go missing (hence my dislike of Yodel). It matters not to me whether that contracted delivery is 'Next Day', '48 hour', or whatever, as long as I have notification when that delivery will arrive. Many companies do this via notifications on mobile phones and via email and other tracking services, so they are fine with me.

However, the point here is that a 'Next Day' delivery is what Hattons are offering (albeit with the aforementioned Catch22 caveat) so that is the contract they are offering and that is the contract they should honour. That way we complainants are not hanging about waiting for something that doesn't arrive and having to make phone calls or send emails to chase them.

BTW - I note that this problem of slow deliveries from Hattons has been aired lately on other Forums, even eliciting a reply from Richard Davies, MD of Hattons on one, RMWeb at the tail end of August, well before the current round of price increase notifications.
Title: Re: Hattons
Post by: NeMo on October 26, 2016, 12:43:15 PM
The other thing that has stuck me as odd is carriers delivering on a Sunday. Do we really need items that badly?

Sunday (or Saturday) deliveries are very useful for those people who work Monday to Friday.

My Royal Mail chap is smart enough to hide the parcel somewhere in the front garden and then let me know by scribbling a note onto a letter he pops through the letter box. But the courier people (and Parcelforce) are much less sensible, and if you're not in, then you have to either re-arrange or traipse off somewhere miles away to get the package.

It's definitely handy to be able to arrange a weekend delivery when you or your partner can be in the house to get the parcel.

Cheers, NeMo
Title: Re: Hattons
Post by: Byegad on October 26, 2016, 01:20:32 PM
Being retired I'm not usually in a rush for deliveries, but I opted for a next day in order to fit in with a week where I was at the Doc's, Hospital, meeting friends and celebrating a friends birthday with a little trip out.

For the delivery to be delayed by Hattons not processing the order smacked of hypocrisy to say the least. Royal Mail have a 'local' office some 5 miles away which is open for customer inconvenience for a short period in the mornings, Mon-Fri, and an even shorter period on Saturday morning, so missing a delivery is not a small thing.

I too remember mail order where you posted a letter complete with postal order to the supplier and sme time, eventually, the item arrived in the post. Those days are gone, along with Sundays where the only shops that opened were newsagents. (For the Sunday morning only!)

Like it or not Hattons offered 'next day delivery' and it didn't arrive.
Title: Re: Hattons
Post by: carlstavros on October 30, 2016, 10:01:56 PM
Evening all,

Seeing that Hattons seem to have taken a bit of a slating recently for poor delivery times I thought I'd share my recent experience.

I ordered two HST coaches from them late on Thursday night and they were delivered on Saturday, well packaged as usual. I paid via Paypal and selected the normal Parcel Force delivery option.

I'm well impressed and will certainly continue to use them! I was expecting a two week wait!

Cheers,
Carl.
Title: Re: Hattons
Post by: DELETED on December 09, 2016, 07:13:44 PM
Just to give a heads-up I have been trying to order on-line from Hattons for a week now and their on-line "add to basket" isn't working on firefox.  Your shopping cart remains empty despite enabling cookies and doing the usual housekeeping on the computer.  I've tried from 4 different machines running win 8.1 and win 10 (ironically we all use firefox). 

...They know about the issue (I've spoken to hattons a few times this week as never a problem before), but no reslution so far.

It's my own xmas presents -which a family member is going to reimburse me for (apart for the other half of the order I didn't tell them about :-[)  My bank card isn't fully covered for orders over the telephone but I'm fully protected for internet buys so I hope they get it sorted quickly :uneasy:

Rich
Title: Re: Hattons
Post by: austinbob on December 09, 2016, 07:36:16 PM
Have you tried another browser Rich... Google perhaps.
 :beers:
Title: Re: Hattons
Post by: Thorpe Parva on December 09, 2016, 07:48:39 PM
Never had a problem ordering online from Hattons so I just tried it now and "add to basket" worked OK for me. I'm using Windows 7 & Firefox 50.0.2
Title: Re: Hattons
Post by: longbow on December 09, 2016, 08:07:06 PM
Ditto on Win10 and Firefox 50.0.2
Title: Re: Hattons
Post by: DELETED on December 09, 2016, 10:12:03 PM
On orderig this or anythig else off the site.  Hattons are aware of the fault...

Graham Farish 374-015 Mk1 SO second open in Intercity


...All I get is:

Quote
Home > View Cart
Shopping Cart Contents

Your cart is currently empty.

Please Note: you will not be able to add items to your cart if your browser does not allow cookies to be set. For a guide on how to enable cookies on the most popular browsers, please click here.

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Title: Re: Hattons
Post by: austinbob on December 09, 2016, 10:32:14 PM
Have you checked you haven't disabled cookies? Apologies if I'm asking the obvious.
 :beers:
Title: Re: Hattons
Post by: Bob Tidbury on December 09, 2016, 10:34:53 PM
No he hasn't disabled cookies he ate them after dipping them in his night time cocoa .
Bob
Title: Re: Hattons
Post by: keithfre on December 09, 2016, 10:45:25 PM
Have you tried another browser Rich... Google perhaps.
I think you mean Chrome, I was going to suggest that.
Title: Re: Hattons
Post by: DELETED on December 09, 2016, 10:48:24 PM
Have you checked you haven't disabled cookies? Apologies if I'm asking the obvious.
 :beers:
Quote
Your shopping cart remains empty despite enabling cookies and doing the usual housekeeping on the computer.


...or following the Hattons instructions. Just a friendly heads up -they know orders via website aren't going through :thumbsdown: :thumbsup:
Title: Re: Hattons
Post by: DELETED on December 09, 2016, 10:51:48 PM
Have you tried another browser Rich... Google perhaps.
I think you mean Chrome, I was going to suggest that.


....To be honest no.  Everyone I know uses Firefox now, we all ditched others over security issues and don't use anything else now.
Title: Re: Hattons
Post by: colpatben on December 09, 2016, 10:54:34 PM
I have had the same problem for a long time, W10 and Firefox.
The way I overcame this was to add item to Wish List and then add to basket from there.
You do of course have to be loged in. HTH.
Title: Re: Hattons
Post by: austinbob on December 10, 2016, 08:24:32 AM

I think you mean Chrome, I was going to suggest that.


....To be honest no.  Everyone I know uses Firefox now, we all ditched others over security issues and don't use anything else now.
It is Chrome of course, I wasn't aware that Google did any other browser.
I've never had a problem with Google (Chrome) as regards operation or security and many people I know have the same experience. It definitely works fine for me with Hattons and everything else I use it for.
Probably worth giving it a try. If you're worried about security then you should be fine if you use a good Malware detector (Malwarebytes perhaps) and Virus scanner.
 :beers:
Title: Re: Hattons
Post by: Big bad John on December 10, 2016, 08:35:49 AM
I had the same problem with chrome a while back and was using the workaround mentioned above by adding to wish list and then to basket from there. After I did a good clean up including clearing cookies it went back to normal So It could be cookies causing the problem. I'm no expert though but it may be worth a try.
Title: Re: Hattons
Post by: dannyboy on June 19, 2017, 04:25:31 PM
I was going to start a new topic then found this one. All I wanted to say was that last Friday, (16th), I ordered some wagons from Hattons. They were delivered today here in Ireland - 3 days including a weekend  :o. Obviously compliments have to go to Royal Mail and An Post for the speed of delivery, but also to Hattons for getting the order out so quick.  I sent an email to Hattons and received a reply within 10 minutes - that is how a company should be run and Hattons certainly seem to know how to keep customers happy. As an aside, the price I paid for the wagons was very reasonable too. :thumbsup:
Title: Re: Hattons
Post by: Cape Town Trev on June 19, 2017, 04:41:06 PM
I was going to start a new topic then found this one. All I wanted to say was that last Friday, (16th), I ordered some wagons from Hattons. They were delivered today here in Ireland - 3 days including a weekend  :o. Obviously compliments have to go to Royal Mail and An Post for the speed of delivery, but also to Hattons for getting the order out so quick.  I sent an email to Hattons and received a reply within 10 minutes - that is how a company should be run and Hattons certainly seem to know how to keep customers happy. As an aside, the price I paid for the wagons was very reasonable too. :thumbsup:

Can the Royal Mail and An Post do someting about the South African post?  Like wake it up. I'm lucky to get post after four weeks. I now save Hattons orders so I can use DHL
Title: Re: Hattons
Post by: Ian Bowden on June 20, 2017, 09:25:00 AM
Every time I go on the Hattons site they take large amounts of money off me. Same thing happens with other suppliers. Last week I went on after reading a thread here and two days later a loco and 3 wagons appeared in the post, I  didn't want anything they forced me by showing me pretty pictures
Title: Re: Hattons
Post by: Byegad on June 20, 2017, 09:39:40 AM
After issues earlier in the year they now seem to be getting stuff out the next working day again. I just wish they'd stop using ridiculously large boxes, I got 3 Peco wagon kits in a box large enough to rehouse a rough sleeper.

OK that's an exaggeration but honestly the box would hold 4 Graham Farish locos in their boxes with room for a couple of coaches and a wagon or three and still have room for the compulsory catalogue and some bubble wrap. I know I tried it.
Title: Re: Hattons
Post by: Ian Morton on June 20, 2017, 09:42:13 AM
After issues earlier in the year they now seem to be getting stuff out the next working day again. I just wish they'd stop using ridiculously large boxes, I got 3 Peco wagon kits in a box large enough to rehouse a rough sleeper.

OK that's an exaggeration but honestly the box would hold 4 Graham Farish locos in their boxes with room for a couple of coaches and a wagon or three and still have room for the compulsory catalogue and some bubble wrap. I know I tried it.

There's a reason for that...

...you should have ordered more.  :D
Title: Re: Hattons
Post by: RailGooner on June 20, 2017, 10:35:04 AM
After issues earlier in the year they now seem to be getting stuff out the next working day again. ...

Or not! I submitted an order on Sunday 11th. Picked and packed on the afternoon of Wednesday 14th. :thumbsdown: :thumbsdown: :thumbsdown:
Title: Re: Hattons
Post by: NinOz on June 20, 2017, 01:14:26 PM
Every time I go on the Hattons site they take large amounts of money off me. Same thing happens with other suppliers. Last week I went on after reading a thread here and two days later a loco and 3 wagons appeared in the post, I  didn't want anything they forced me by showing me pretty pictures
I can't believe that so many adults are so easily led. :no:
I'm convinced that there must be something subliminal or hypnotic going on; a conspiracy amongst the pushers.
Have to check the truth sites to see what's happening or raise awareness. :-X
CFJ
Title: Re: Hattons
Post by: Byegad on June 20, 2017, 02:01:16 PM
After issues earlier in the year they now seem to be getting stuff out the next working day again. ...

Or not! I submitted an order on Sunday 11th. Picked and packed on the afternoon of Wednesday 14th. :thumbsdown: :thumbsdown: :thumbsdown:

Sorry to hear that, as I seem to buy something from them every week or so, I have not had a great delay since the winter. I've found ordering on a Friday can sometimes see them pack on Tuesday, sometimes but not often! I ordered some more Peco wagon kits on Sunday and they were packed yesterday morning. I expect them tomorrow, Royally Failing willing!
Title: Re: Hattons
Post by: railsquid on June 20, 2017, 04:40:17 PM
Every time I go on the Hattons site they take large amounts of money off me. Same thing happens with other suppliers. Last week I went on after reading a thread here and two days later a loco and 3 wagons appeared in the post, I  didn't want anything they forced me by showing me pretty pictures
I can't believe that so many adults are so easily led. :no:
I'm convinced that there must be something subliminal or hypnotic going on; a conspiracy amongst the pushers.
Have to check the truth sites to see what's happening or raise awareness. :-X
CFJ

I blame the internet for its corrupting influence. That and the perambulations of the pound, and not having to pay VAT. And chemtrails. :D

Latest order placed Friday evening UK time, packed Monday morning UK time, transit time to Japan a fairly constant 7 or 8 days.
Title: Re: Hattons
Post by: scottmitchell74 on June 20, 2017, 06:14:26 PM
Every time I go on the Hattons site they take large amounts of money off me. Same thing happens with other suppliers. Last week I went on after reading a thread here and two days later a loco and 3 wagons appeared in the post, I  didn't want anything they forced me by showing me pretty pictures
I can't believe that so many adults are so easily led. :no:
I'm convinced that there must be something subliminal or hypnotic going on; a conspiracy amongst the pushers.
Have to check the truth sites to see what's happening or raise awareness. :-X
CFJ

I blame the internet for its corrupting influence. That and the perambulations of the pound, and not having to pay VAT. And chemtrails. :D

Latest order placed Friday evening UK time, packed Monday morning UK time, transit time to Japan a fairly constant 7 or 8 days.

Agreed! With the pound down, and not have to pay VAT...I get this weird panic feeling when I see a sale, thinking "when will this chance come round again?" It will, but I can never process that, so I just spend more money I shouldn't!  :helpneededsign:
Title: Re: Hattons
Post by: Skyline2uk on June 20, 2017, 07:03:59 PM
Hattons (as well as MRD, Rails of Sheffield etc) website is temptation personified.

I currently have 5 diffferent locos and some stock on order from various sources, plus I recently did some spontaneous purchases...

And yet

Without really trying yesterday I got to 14 more locos that I would like "one day" and that's just RTR, not including special commissions etc

My name is Skyline2uk and I have a problem.

Skyline2uk
Title: Re: Hattons
Post by: paulprice on June 20, 2017, 07:15:18 PM
Hattons (as well as MRD, Rails of Sheffield etc) website is temptation personified.

I currently have 5 diffferent locos and some stock on order from various sources, plus I recently did some spontaneous purchases...

And yet

Without really trying yesterday I got to 14 more locos that I would like "one day" and that's just RTR, not including special commissions etc

My name is Skyline2uk and I have a problem.

Skyline2uk

You have a problem, I live far too close too Hatton's and my strength of will is failing, some very good BARGAINS for an LMS fan
Title: Re: Hattons
Post by: dannyboy on June 20, 2017, 07:18:03 PM
I applaud you for 'coming out' Skyline ...............

I have a baseboard 12 ft long x 3 ft wide, (4 ft at the two ends). Whilst I have most of the track laid, I do occasionally do some re-positioning. I occasionally do a bit of wiring, occasionally do a bit of scenery. I take 'Metcalfe' kits to work. I have 266 pieces of rolling stock, (including 2 engines and 13 carriages in 'Royal Mail'/'Rail Express' livery), and am awaiting the delivery of two more engines.
.
.
.
My name is dannyboy and I have a problem.  :hmmm: :uneasy:
Title: Re: Hattons
Post by: paulprice on June 20, 2017, 07:24:13 PM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(
Title: Re: Hattons
Post by: Skyline2uk on June 20, 2017, 07:27:49 PM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(

It's ok, you are with friends here....nobody will judge you.....or post links to the LMS section of the Hattons website  >:D

Skyline2uk
Title: Re: Hattons
Post by: dannyboy on June 20, 2017, 07:34:29 PM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(

You have taken the first step in admitting that there is problem.  :thumbsup:.  Talk to someone please, things never seem as bad when you talk to someone - a trouble shared and all that.  There is a meeting taking place in September - The Introverted N Gauge Sufferers - come along to that. You will either get all the help you need ........... or some more rolling stock.  :)
Title: Re: Hattons
Post by: paulprice on June 20, 2017, 07:35:04 PM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(

It's ok, you are with friends here....nobody will judge you.....or post links to the LMS section of the Hattons website  >:D

Skyline2uk

you naughty naughty man  :angel:
Title: Re: Hattons
Post by: paulprice on June 20, 2017, 07:36:23 PM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(

You have taken the first step in admitting that there is problem.  :thumbsup:.  Talk to someone please, things never seem as bad when you talk to someone - a trouble shared and all that.  There is a meeting taking place in September - The Introverted N Gauge Sufferers - come along to that. You will either get all the help you need ........... or some more rolling stock.  :)

Im glad there are people out there looking out for me?? ??? ??? ???
Title: Re: Hattons
Post by: Ian Bowden on June 21, 2017, 08:33:14 AM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(
I thought I had found help when my bank summoned me in. It was only to sell me extra products and offer a loan to pay for more trains
Title: Re: Hattons
Post by: Snowwolflair on June 21, 2017, 08:58:19 AM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(
I thought I had found help when my bank summoned me in. It was only to sell me extra products and offer a loan to pay for more trains

I hate to see you distressed, go and buy a train to make yourself feel better. :)
Title: Re: Hattons
Post by: railsquid on June 21, 2017, 01:02:42 PM
I'm too scared to admit to the extent of my problem  :'( :'(

I need help, please help me someone  :'( :'(

Link to various counselling services (https://www.google.co.uk/?gws_rd=ssl#q=site:www.hattons.co.uk+lms+n+gauge)  :beers:
Title: Re: Hattons
Post by: Skyline2uk on June 21, 2017, 01:04:37 PM
 :laughabovepost:

Skyline2uk
Title: Re: Hattons
Post by: railsquid on June 21, 2017, 01:11:49 PM
Meanwhile one wonders what dodgy backstreet layout these poor ladies came from: Noch 36959Noch-SD Ladies of the Night - Pre-owned - 1 has broken arm (http://www.hattons.co.uk/291074/Noch_36959Noch_SD_Ladies_of_the_Night_Pre_owned_1_has_broken_arm/StockDetail.aspx)  :goggleeyes: :o
Title: Re: Hattons
Post by: daffy on June 21, 2017, 01:28:35 PM
Meanwhile one wonders what dodgy backstreet layout these poor ladies came from: Noch 36959Noch-SD Ladies of the Night - Pre-owned - 1 has broken arm ([url]http://www.hattons.co.uk/291074/Noch_36959Noch_SD_Ladies_of_the_Night_Pre_owned_1_has_broken_arm/StockDetail.aspx[/url])  :goggleeyes: :o



There are a surprising number of, shall we say, risqué figures in some of the European manufacturers catalogues, particularly Noch, and Hattons have some of them for sale of course.
Title: Re: Hattons
Post by: railsquid on June 21, 2017, 01:34:13 PM
Meanwhile one wonders what dodgy backstreet layout these poor ladies came from: Noch 36959Noch-SD Ladies of the Night - Pre-owned - 1 has broken arm ([url]http://www.hattons.co.uk/291074/Noch_36959Noch_SD_Ladies_of_the_Night_Pre_owned_1_has_broken_arm/StockDetail.aspx[/url])  :goggleeyes: :o



There are a surprising number of, shall we say, risqué figures in some of the European manufacturers catalogues, particularly Noch, and Hattons have some of them for sale of course.


Yes, one is aware of such things (to the point I think the German equivalent of the "bus on a bridge" cliche is the "naughty establishment"), it's the broken arm which sounds somewhat alarming...
Title: Re: Hattons
Post by: Newportnobby on June 21, 2017, 02:30:31 PM
I'm sure I've seen them on a Friday night down at Preston Docks.
 :oopssign: :-[ :zippedmouth:
Title: Re: Hattons
Post by: Byegad on June 21, 2017, 03:00:03 PM
Hattons (as well as MRD, Rails of Sheffield etc) website is temptation personified.

I currently have 5 diffferent locos and some stock on order from various sources, plus I recently did some spontaneous purchases...

And yet

Without really trying yesterday I got to 14 more locos that I would like "one day" and that's just RTR, not including special commissions etc

My name is Skyline2uk and I have a problem.

Skyline2uk


You missed out eBay! I innocently went into their site to look at Peco wagons last night and seem to have bought a Kato 3 car EMU

My name is Byegad and I (too) have an addiction!
Title: Re: Hattons
Post by: daffy on June 21, 2017, 03:51:46 PM
It's the hot weather. :thumbsup:

Been too hot for anything other than sofa surfing  ;) and a new Kato Glacier Express with 6 coaches has mysteriously arrived with some track and stuff; a Marklin loco is en route to my abode, and I have compiled a new list (actually a lot of lists! :goggleeyes:) of 'must have' rolling stock.
Also awaiting an email enquiry reply about two more locos that, with the right sort of reply, will make the journey to my door as fast as the winged messenger can carry them.

It's not an addiction. :uneasy: :whistle:

My name is Daffy, and I don't have a problem. :bounce:
Title: Re: Hattons
Post by: dannyboy on June 21, 2017, 03:58:07 PM
Quote from Dave Barry (author) - "There is a very fine line between 'hobby' and 'mental illness".  :worried: I am saying no more!
Title: Re: Hattons
Post by: daveg on June 21, 2017, 04:39:29 PM
Dunno about Dave but his brother Gene talked a lot about Burke's Law which, in the broadest sense, may be relevant.

See here for details:

https://en.wikipedia.org/wiki/Gene_Barry

It's the heat I tell you! The heat!  :laugh3:

Dave G
Title: Re: Hattons
Post by: Newportnobby on June 21, 2017, 08:18:48 PM
Dunno about Dave but his brother Gene talked a lot about Burke's Law which, in the broadest sense, may be relevant.


And their other brother John wrote some stunning music. Just ask the makers of the Bond films as a starter. :D
Title: Re: Hattons
Post by: Tonye on June 29, 2017, 04:59:04 PM
 :hellosign: Hattons have a fair few Union Mills locos for sale in their used section, but look at the price they are asking?. Too much!. 
Title: Re: Hattons
Post by: Bob G on June 29, 2017, 06:22:36 PM
Quote from Dave Barry (author) - "There is a very fine line between 'hobby' and 'mental illness".  :worried: I am saying no more!

I used to think I was a hobbyist, but it is quite acceptable to be called a collector as well, which expands the possibilities of acquisition a hundredfold, before the term illness need be applied.

And if the collection becomes too great, you can always call it a shop, or a pension plan.

HTH
Bob
Title: Re: Hattons
Post by: daffy on June 29, 2017, 06:55:29 PM
Quote from Dave Barry (author) - "There is a very fine line between 'hobby' and 'mental illness".  :worried: I am saying no more!

I used to think I was a hobbyist, but it is quite acceptable to be called a collector as well, which expands the possibilities of acquisition a hundredfold, before the term illness need be applied.

And if the collection becomes too great, you can always call it a shop, or a pension plan.

HTH
Bob

A good thought, Bob.

And as a fully paid up member of Mental Illnesses Anonymous I can testify to the wholly different and far more pleasurable experience of playing and/or collecting model trains.
Title: Re: Hattons
Post by: dannyboy on June 29, 2017, 10:37:01 PM

And if the collection becomes too great, you can always call it a shop, or a pension plan.


Those are brilliant responses for when 'somebody' says "what, another one?".  :thumbsup:
Title: Re: Hattons
Post by: scottmitchell74 on June 29, 2017, 11:03:28 PM
It's really only a half joke, isn't it? Locomotives (taken care of) hold their value well, if not spectacularly. I know I have older NA stock that I've sold for way more than I paid for them long ago.
Title: Re: Hattons
Post by: Snowwolflair on June 29, 2017, 11:08:31 PM
It's really only a half joke, isn't it? Locomotives (taken care of) hold their value well, if not spectacularly. I know I have older NA stock that I've sold for way more than I paid for them long ago.

If you buy cheaply and judiciously, then repair properly there are still lots of "broken" models on eBay and at shows that you can double your money on. The key is to ensure the bodywork is still pristine.

I guess there will always be people who buy without the skills to maintain their models.
Title: Re: Hattons
Post by: joe cassidy on June 30, 2017, 07:51:43 PM
Anyone else having trouble in ordering from Hattons web site ?

I get as far as the payment page and then I get a 404 message.

Best regards,


Joe
P.S. I'm in France
Title: Re: Hattons
Post by: keithfre on June 30, 2017, 08:36:12 PM
Anyone else having trouble in ordering from Hattons web site ?
I've had problems when using Firefox. Had to switch to Chrome to place the order.
Title: Re: Hattons
Post by: scottmitchell74 on June 30, 2017, 09:27:49 PM
I've just had the same problem - trying to order from the US I got an "error" message. Tried twice, no deal.

I have had success in the past, so I don't know what's going on.
Title: Re: Hattons
Post by: Only Me on June 30, 2017, 09:30:09 PM
Www.ehattons.com (http://Www.ehattons.com)
Title: Re: Hattons
Post by: scottmitchell74 on June 30, 2017, 10:30:20 PM
Okay, why did that work!  :thankyousign: :NGaugersRule: :confusedsign:
Title: Re: Hattons
Post by: scottmitchell74 on July 05, 2017, 01:18:47 AM
So far, I've had largely good experiences with Hatton's. Of course it takes longer for things to get to me in the US, but they arrive, safe and sound.

They are timely with email responses, and are helpful and friendly.

Concerning prices...even when prices are close or other shops beat Hatton's by a bit...Hatton's wins so much on shipping that I end up going with them.

Title: Re: Hattons
Post by: railsquid on August 11, 2017, 03:48:22 PM
Do be careful when checking the 2nd hand section, they must have got some temporary staff in over the holidays.

This is not a DCC-ready Farish 101 (http://www.hattons.co.uk/305115/Graham_Farish_371_511_HR_Class_101_3_car_DMU_in_BR_blue_grey_Pre_owned_renumbered_replacement_box/StockDetail.aspx?SID=305115).

This is Farish, not Minitrix (http://www.hattons.co.uk/304249/Minitrix_13066Mini_LN01_BR_Brake_Composite_Coach_in_Blood_Custard_Pre_owned_Like_new/StockDetail.aspx).

This is Minitrix, not Farish (http://www.hattons.co.uk/304244/Graham_Farish_374_075D_LN03_Mk1_BCK_brake_corridor_composite_in_BR_crimson_cream_Pre_owned_Like_new/StockDetail.aspx).

This is also Farish, not Minitrix (http://www.hattons.co.uk/304250/Minitrix_13005Mini_LN_BR_Mk_I_Corridor_Composite_Coach_Pre_owned_Like_new/StockDetail.aspx).

I noted the coach errors on the enquiry form a few days ago and got a fairly quick response saying they would correct them...
Title: Re: Hattons
Post by: Bob G on August 11, 2017, 05:20:51 PM
I have found that if you order for £4.00 standard delivery, your order can languish for days and days.
Sometimes long enough to find a better deal on line and cancel.

But I have now taken to paying for next day delivery, and boy do they jump! Its only £3 extra, and its good to imagine them running around the warehouse to meet the delivery schedule :)

Bob
Title: Re: Hattons
Post by: Buffin on August 12, 2017, 07:50:30 AM
I left a question on Hattons' site at 9.45 last night. They sent  an very full answer at 7.43 this morning - on a Saturday.

I'm impressed  :)
Title: Re: Hattons
Post by: ohlavache on August 18, 2017, 03:22:49 PM
Hello.
I've just placed an order at Hatton's and selected a shipping method for a given price.
Now I've received an email saying that the parcel is too big for this method and I have to pay more. That's strange since their web site automatically calculates the shipping cost based on the weights of the items selected...
If the web site is not properly configured, this is their responsibility, not mine.
Furthermore, in France, once you have announced a price to your customer, you are not allowed to suddenly increase it. Is there the same law in UK ?
Thanks by advance for your views.
Title: Re: Hattons
Post by: austinbob on August 18, 2017, 03:30:52 PM
Is it a large item? Maybe its too large in size rather than weight.....
 :beers:
Title: Re: Hattons
Post by: ohlavache on August 18, 2017, 03:38:28 PM
It's a Kato Unitrack M1 basic oval set.
Title: Re: Hattons
Post by: Cape Town Trev on August 18, 2017, 03:59:32 PM
I agree with austinbob, probably size than weight. What method of delivery did you select?
Title: Re: Hattons
Post by: dannyboy on August 18, 2017, 05:59:02 PM
I am not sure of consumer law in this instance, maybe there is a clause in the terms of business allowing them to do this. However, I would be inclined to tell them to cancel the order as you will look elsewhere - see what response that brings.
Title: Re: Hattons
Post by: mattycoops43 on August 18, 2017, 07:03:50 PM
Hello.
I've just placed an order at Hatton's and selected a shipping method for a given price.
Now I've received an email saying that the parcel is too big for this method and I have to pay more. That's strange since their web site automatically calculates the shipping cost based on the weights of the items selected...
If the web site is not properly configured, this is their responsibility, not mine.
Furthermore, in France, once you have announced a price to your customer, you are not allowed to suddenly increase it. Is there the same law in UK ?
Thanks by advance for your views.

Not in the UK no, I used to work in retail many years ago. It is a popular misconception that if something is mis-priced very low the shop HAS to sell it to you. They do not, they may offer to as a courtesy, but they are within their rights to refuse as it is a mistake.

I would assume this falls under the same category, if it is a pricing mistake on the website. They probably sell a very small proportion to France compared to UK so it may have just not come up before.

Matt
Title: Re: Hattons
Post by: ohlavache on August 20, 2017, 04:17:20 PM
Not in the UK no, I used to work in retail many years ago. It is a popular misconception that if something is mis-priced very low the shop HAS to sell it to you. They do not, they may offer to as a courtesy, but they are within their rights to refuse as it is a mistake.

I would assume this falls under the same category, if it is a pricing mistake on the website. They probably sell a very small proportion to France compared to UK so it may have just not come up before.

Matt
Thank you for your answer !
Even if it's not the one I was hoping for.
Title: Re: Hattons
Post by: Yet_Another on October 06, 2017, 08:42:06 PM
Does anyone actually know what's going in with the Hattons website? There are normally daily updates to the new stock page, but there has only been one update in the last two weeks.

I might have to phone them...
Title: Re: Hattons
Post by: railsquid on October 07, 2017, 02:01:15 AM
From the thread on RMweb (http://www.rmweb.co.uk/community/index.php?/topic/62714-hattons/?p=2863709) they appear to be doing some kind of stock take which is taking longer than planned...
Title: Re: Hattons
Post by: daveg on October 07, 2017, 07:30:18 AM
I received a somewhat delayed order at the start of this week.

A letter from the boss was included in the parcel apologising for the late shipment, due apparently, to a total stock check. The letter promised a return to normal service very soon.

Dave G
Title: Re: Hattons
Post by: Yet_Another on October 07, 2017, 08:10:05 AM
Hmmm. For an organisation which relies quite heavily on online traffic, their lack of candour does not inspire confidence.
Title: Re: Hattons
Post by: stevewalker on October 07, 2017, 08:48:43 PM
That's a long stock check. I dropped into Hattons on 23rd September and the shop was half empty, I presumed the beginnings of the stock-taking. There was a sign up saying that the were going to be shut for stock-taking on Monday 25th (and, I think, Tuesday 26th).
Title: Re: Hattons
Post by: Buffin on October 08, 2017, 07:23:15 AM
I do hope these aren't symptoms of a cashflow problem.
Title: Re: Hattons
Post by: woodbury22uk on October 08, 2017, 08:33:50 AM
I do hope these aren't symptoms of a cashflow problem.

I am struggling to understand why you would begin to suspect that. The stock check was announced at least a week in advance. It is normal to advise suppliers not to deliver new stock until the stock check has been completed, and it has been confirmed that stock can be received again.

From evidence in other parts of the hobby world it seems that at some stage a very old historic stock snapshot of stock was loaded which resulted in some scarce long out of stock items suddenly becoming available again and at historic prices. This produced a surge of orders for items that Hattons did not have. The only practical way to unravel that was step by step backwards, and almost certainly to repeat the stock check at a new baseline since in the interim some dispatches had taken place. Hattons messed up, and a more forthright admission and apology on the website might have been more appropriate. But no evidence of a cash flow issue.

Title: Re: Hattons
Post by: daveg on October 08, 2017, 09:19:14 AM
You obviously have greater knowledge of the internal workings than most, Mike!

From experience I appreciate how long a physical count of a huge stock range can take. There'll always be miscounts and rechecks/audits that adds to the time the task requires

I used Hatton's webchat to follow-up on my small order where I was told the reason for the delay and a polite apology. As mentioned earlier, the order arrived along with an explanatory and apologetic letter.

Dave G
Title: Re: Hattons
Post by: woodbury22uk on October 08, 2017, 09:54:53 AM
You obviously have greater knowledge of the internal workings than most, Mike!

From experience I appreciate how long a physical count of a huge stock range can take. There'll always be miscounts and rechecks/audits that adds to the time the task requires

I used Hatton's webchat to follow-up on my small order where I was told the reason for the delay and a polite apology. As mentioned earlier, the order arrived along with an explanatory and apologetic letter.

Dave G

On one of the model bus groups someone spotted a whole range of really scarce model buses on the Hattons stock at less than a quarter of the price they change hands for on Ebay etc. Dozens of people pitched in and bought them and of course Hattons are now the villain because the stock did not exist and their bargain orders have been cancelled. "I'll never buy from them again!" is the popular response. Of course during the buying frenzy they were warned by some realists that this stock did not exist and it was posted in error by Hattons. Getting angry and withdrawing their trade probably won't make them feel any better. It reminded me of the £30 train sets on Ebay a few months back from completely bogus sellers. At least there most people realised it was too good to be true.
Title: Re: Hattons
Post by: Cape Town Trev on October 08, 2017, 11:05:35 AM
You obviously have greater knowledge of the internal workings than most, Mike!

From experience I appreciate how long a physical count of a huge stock range can take. There'll always be miscounts and rechecks/audits that adds to the time the task requires

I used Hatton's webchat to follow-up on my small order where I was told the reason for the delay and a polite apology. As mentioned earlier, the order arrived along with an explanatory and apologetic letter.

Dave G

I too used the chat line to enquire about my order. Can take about four days by DHL to reach Cape Town. So after four days and only a pick note generated I enquired. Reply was that some items are at the other warehouse and when received my order will be despatched. I didn't know that Hattons had another warehouse. We live and learn.
Title: Re: Hattons
Post by: class37025 on October 17, 2017, 01:24:43 PM
to be honest, I have given up on Hattons.
I've been a customer of theirs for more years than I like to remember, and I would certainly not like SWMBO to find out how much I have spent with them over those years. service was great, prices great, despatch fast.
until they moved.
after that it seemed to slowly go downhill. orders took longer to despatch, stock control seemed to slip, with several calls from them to say they hadn't got an item that their site said they had, etc.
then recently they "upgraded" their systems  :veryangry:
since then it seems to be a complete c****p.
they don't send despatch e-mails now, 'the system won't let us'
they can't merge or add to orders ' the system won't let us'

I had an order a few weeks ago which showed as 'partially allocated' for several days  :confused2:
went on chat and asked what that meant 'oh, all the items are in stock, but some are still on pallets in the pallet warehouse, and we are waiting for them to come over to the warehouse so they can be picked'

for me, the final straw came this morning, when I received an e-mail to tell me an item I had on pre-order had come into stock. I had 4 on one order, and had added two more on another.

previously, they would have merged them and sent out the six as one order.

so I checked to see if I had any orders awaiting picking or packing, and I had one. so I went on 'chat' gave the invoice number and the order numbers of the two lots of per-order, and asked if they could be packed together to save two lots of postage.
reply ? 'we can't merge orders, the system won't let us'  :veryangry:
so are they going to come out as three separate orders each with p&p ? 'yes'  :censored: :censored:
can you cancel the pre-orders ? 'I can do that'

fine please do so !

I then went back into my account and cancelled all my other pre-orders, both for stuff for the railway and wargames. credit card gave a sigh of relief, and I felt a lot better.

SO BE WARNED, at the moment it seems that if you have anything on pre-order, each item will be sent by itself [themselves if more of that item on an order], with p&p added, even if on the same day.

rant over.
Title: Re: Hattons
Post by: daveg on October 17, 2017, 01:31:25 PM
Ouch!  :doh: :worried:

Maybe a missive to Christine herself wouldn't be a bad thing - if you have the time and patience!

I'm 100% up to date and don't really expect ever to get that pre-ordered (Feb 2015) baby Deltic but that's not Hatton's fault.

It'll be interesting to hear from others with recently placed orders.

Dave G
Title: Re: Hattons
Post by: RailGooner on October 17, 2017, 02:00:55 PM
I've been a customer of Hatton's for two decades or more. Since the sad passing of Keith Hatton, my experience has been very similar to that recounted by @class37025 (http://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=311) .

Hatton's was once my go-to supplier - I'd only look elsewhere if Hatton's didn't have it and very rare was it that they didn't. Now, I might browse Hatton's to look at the pictures of an item before almost always buying it elsewhere for (one or more of the following reasons,) better service/less money/lower P&P/faster dispatch. I use their email notification service in a similar manner.

Sometimes companies get too big to maintain efficiencies and/or they get stuck focusing on the numbers at the expense of customer service.
Title: Re: Hattons
Post by: PaulCheffus on October 17, 2017, 02:19:00 PM
Hi

I gave up on Hattons years ago after they twice sold my pre-ordered items to someone else because some  :censored: had fraudulently used my card. I had contacted Hattons within ten minutes of receiving the email from them that my card had been declined and on both occasions was told sorry we don't have any left now.

Cheers

Paul
Title: Re: Hattons
Post by: Cape Town Trev on October 17, 2017, 03:57:57 PM
What does "Open" mean on order status?  I have many saying "shipped".
To be honest all the "open" orders I have received.  I have 7 "open" orders going back to 2015.  I'm sure when I placed my recent order a few weeks' ago they were all "shipped".
Title: Re: Hattons
Post by: class37025 on October 17, 2017, 04:13:16 PM
not sure, mine normally go .

payment taken - awaiting picking - picked awaiting packing - despatched, mind you it's only the payment taken that seem to quick these days, the others can take ages to change
Title: Re: Hattons
Post by: class37025 on October 17, 2017, 04:19:01 PM
just checked my account, and if I check orders I get the open / shipped / cancelled, but if I check the invoices I get the statuses I quoted. sorry fr the confusion
Title: Re: Hattons
Post by: Ian Morton on October 17, 2017, 04:22:59 PM
I have placed, and had problems with, two orders in the past few months. In both cases one or more items were physically out of stock despite what the computer said.

The second time I was told that the out of stock items would follow in a few days. A month later I noticed that the items were back in stock at Hattons but mine hadn't turned up, so I chased them. A week later I chased them again. A week later they turned up.

I am not minded to use them again.  :(
Title: Re: Hattons
Post by: daffy on October 17, 2017, 05:23:37 PM
@Cape Town Trev (http://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=878)    Re 'open' orders: usually this means the item on the order has not yet been shipped. It's another way to say 'order in progress', and can refer to normal orders currently being processed for shipment, or perhaps a pre-ordered item that might stay as an 'open' order for months - or in some cases with n Gauge releases, years!. Orders normally cease to be open when they are 'shipped'.

But in my experience it has one other clear meaning - the supplier has completed the order, shipped it, and the customer has it. But someone, somewhere at the company pressed a wrong button and the order incorrectly remains indicated as 'open'.

In those circumstances I usually email the company and tell them to amend their records if what is 'open' has been shipped and received.
Title: Re: Hattons
Post by: Yet_Another on October 17, 2017, 07:15:30 PM
I had (have) an order in open status, which I chased, to be told that it had been sent, and there is a problem with orders updating, which they know about. Sure enough, it was waiting for me when I got home, but they really need to get the folks with ponytails on the case and sort their IT out.
Title: Re: Hattons
Post by: class37025 on October 17, 2017, 07:33:36 PM
makes you wonder if they tested this "upgrade" before they installed it.

don't think the person I spoke to today after my 'chat' appreciated my suggestion that they should go back to the system that worked.

what annoyed me as much as anything was that there was no offer of refunding the postage that I would have had to pay because their system is not fit for purpose.

obviously hadn't heard of the concepts of 'own the problem' and 'don't say what you can't do, say what you can'.

but hey, lots more box shifters out there. and it certainly doesn't seem from the posts on here that I'm the only one having problems.
Title: Re: Hattons
Post by: Newportnobby on October 17, 2017, 09:39:13 PM

but hey, lots more box shifters out there. and it certainly doesn't seem from the posts on here that I'm the only one having problems.

Problem is, people are moving away from Rails of Sheffield in protest at their recent website change which is not to everyone's taste. If you live in the UK and don't pay via paypal I can recommend TrackShack in the I.o.M. who give next day delivery and their prices are very competitive. I have used Hattons probably twice in 20 years but am still happy with Rails, especially as I've trained my rellies to get me vouchers for Christmas/birthdays :D
Title: Re: Hattons
Post by: emjaybee on October 17, 2017, 10:16:45 PM

but hey, lots more box shifters out there. and it certainly doesn't seem from the posts on here that I'm the only one having problems.

Problem is, people are moving away from Rails of Sheffield in protest at their recent website change which is not to everyone's taste. If you live in the UK and don't pay via paypal I can recommend TrackShack in the I.o.M. who give next day delivery and their prices are very competitive. I have used Hattons probably twice in 20 years but am still happy with Rails, especially as I've trained my rellies to get me vouchers for Christmas/birthdays :D

I can't speak for everyone, but I haven't moved away from Rails in protest, merely because I can't find anything on their damn website. I will also vouch for TrackShack, fast, competitive, helpful.
Title: Re: Hattons
Post by: Cooper on October 17, 2017, 11:01:58 PM
The last few models I've bought have been from Colletts Models :

https://www.collettsmodelshop.co.uk/ (https://www.collettsmodelshop.co.uk/)

Have to say excellent prices with excellent service. Usual disclaimers apply....
Title: Re: Hattons
Post by: RailGooner on October 17, 2017, 11:50:16 PM
Quote
https://www.collettsmodelshop.co.uk/ (https://www.collettsmodelshop.co.uk/)

No orders will be shipped from 14th Oct until 23rd Oct
On Holiday
Sorry for any inconvenience caused

You see, I like and respect that sort of clarity and honesty. You only get that from the smaller traders. For me a big plus with a smaller business is, any correspondence/communication is with folk heavily invested in that business's reputation - likely the owners. I'll always prefer to be informed of delays or hiccups early, rather than be fob off with pitiful sob stories.

Ordered a few bits from Osborn's earlier today. Barely an hour later, Michael emailed confirming despatch of all but one - out of stock - item which would follow ASAP. :thumbsup: Works for me.
Title: Re: Hattons
Post by: Bob G on October 18, 2017, 12:30:02 AM

but hey, lots more box shifters out there. and it certainly doesn't seem from the posts on here that I'm the only one having problems.

Problem is, people are moving away from Rails of Sheffield in protest at their recent website change which is not to everyone's taste. If you live in the UK and don't pay via paypal I can recommend TrackShack in the I.o.M. who give next day delivery and their prices are very competitive. I have used Hattons probably twice in 20 years but am still happy with Rails, especially as I've trained my rellies to get me vouchers for Christmas/birthdays :D

I can't speak for everyone, but I haven't moved away from Rails in protest, merely because I can't find anything on their damn website. I will also vouch for TrackShack, fast, competitive, helpful.

Some may remember the revamp that the Signal Box had - about two months before they went bust because their new website was rubbish.

Hattons have messed up a fair few of my orders too, to the point where I have also cancelled many of my pre-orders in order to get them elsewhere - if I see a better deal.

Rails new website is also rubbish, but at the moment they give me better service than Hattons. A loco that didn't work from the box - no problem - we will email you a return postage label. Fantastic. You have to ask at Hattons for postage to be refunded. Rails are cheaper with many models, sale or not, and often free postage on new locos  too, which craftily circumvents the "only 15% discount allowed" malarkey from the main cartel players.

Sorry - am I not allowed to say this is a cartel, both main players limiting discounts from box shifters equally?

Bob
Title: Re: Hattons
Post by: RailGooner on October 18, 2017, 04:22:15 PM
..
Ordered a few bits from Osborn's earlier today. Barely an hour later, Michael emailed confirming despatch of all but one - out of stock - item which would follow ASAP. :thumbsup: Works for me.

And delivered today! :thumbsup:
Title: Re: Hattons
Post by: Arrachogaidh on October 18, 2017, 11:59:07 PM
Just to set the record straight and give a little support to Hatton's on this rather pernicious thread, they are not the only company that does not have a fully functioning accurate on-line replicated stock control system.

Many other retailers FAIL in this respect. I will not name names but it happens all the time. I have been a "VICTIM".

So folks should think twice or maybe even a hundred times before decrying any retailer for their inadequacies.

Worse things are happening n the world than a model being out of stock when it says in stock on a website.

Time to get a sense of reality and sensibility folks.

We all need N Gauge Retailers to survive, local High Street or Webcentric.
Title: Re: Hattons
Post by: NeMo on October 19, 2017, 06:28:40 AM
Some may remember the revamp that the Signal Box had - about two months before they went bust because their new website was rubbish.

Hang on a second Bob G -- if you're talking about the Signal Box in Rochester, the reason they went bust had little to do with their website. Their parent company, Modelzone, had overextended itself, bought too many premium retail sites, and when sales didn't match expectations, couldn't afford to cover its costs.

It would be fair to say that Modelzone had trouble competing online despite its size, but the Signal Box itself was doing okay. If you visit Invicta Models in Sidcup, the ladies and gents behind the counter there will happily give you the whole story. Besides being set up and run by former Signal Box staff, have also carried on the Signal Box's tradition of commissioning unique rolling stock and locomotives.

Cheers, NeMo

PS. I'm another one who finds Hattons more than adequate.
Title: Re: Hattons
Post by: Bob G on October 19, 2017, 11:54:34 AM
Some may remember the revamp that the Signal Box had - about two months before they went bust because their new website was rubbish.

Hang on a second Bob G -- if you're talking about the Signal Box in Rochester, the reason they went bust had little to do with their website. Their parent company, Modelzone, had overextended itself, bought too many premium retail sites, and when sales didn't match expectations, couldn't afford to cover its costs.

It would be fair to say that Modelzone had trouble competing online despite its size, but the Signal Box itself was doing okay. If you visit Invicta Models in Sidcup, the ladies and gents behind the counter there will happily give you the whole story. Besides being set up and run by former Signal Box staff, have also carried on the Signal Box's tradition of commissioning unique rolling stock and locomotives.

Cheers, NeMo

PS. I'm another one who finds Hattons more than adequate.

Hey @Nemo - that's two things I have learned today - that Signal Box was part of Modelzone, and that Invicta is the phoenix from their ashes. I always liked Signal Box, and I have used Invicta too.
But it remains true that a website that is impenetrable will stop you shopping there. And that is true of the last version of the Signal Box site, and the new Rails site, which wants to know your preferences so that it can target you with goodies. Half the fun of shopping (so my wife tells me) is finding something you didn't think you wanted!!! Targeted websites won't ever give you that. Hattons remains on my radar because they flag up when things are in stock, but the days of their brown paper packages tied up with string are a thing of the past.

Best regards
Bob
Title: Re: Hattons
Post by: daffy on October 19, 2017, 12:09:32 PM
@Bob G (http://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=1517) - "Half the fun of shopping (so my wife tells me) is finding something you didn't think you wanted!!!"

Only half? :hmmm: I would have said that was most of the fun.

 :D :D
Title: Re: Hattons
Post by: emjaybee on October 19, 2017, 12:16:33 PM
Some may remember the revamp that the Signal Box had - about two months before they went bust because their new website was rubbish.

Hang on a second Bob G -- if you're talking about the Signal Box in Rochester, the reason they went bust had little to do with their website. Their parent company, Modelzone, had overextended itself, bought too many premium retail sites, and when sales didn't match expectations, couldn't afford to cover its costs.

It would be fair to say that Modelzone had trouble competing online despite its size, but the Signal Box itself was doing okay. If you visit Invicta Models in Sidcup, the ladies and gents behind the counter there will happily give you the whole story. Besides being set up and run by former Signal Box staff, have also carried on the Signal Box's tradition of commissioning unique rolling stock and locomotives.

Cheers, NeMo

PS. I'm another one who finds Hattons more than adequate.

Hey @Nemo - that's two things I have learned today - that Signal Box was part of Modelzone, and that Invicta is the phoenix from their ashes. I always liked Signal Box, and I have used Invicta too.
But it remains true that a website that is impenetrable will stop you shopping there. And that is true of the last version of the Signal Box site, and the new Rails site, which wants to know your preferences so that it can target you with goodies. Half the fun of shopping (so my wife tells me) is finding something you didn't think you wanted!!! Targeted websites won't ever give you that. Hattons remains on my radar because they flag up when things are in stock, but the days of their brown paper packages tied up with string are a thing of the past.

Best regards
Bob

Much of the above I wasn't aware of either. The impenetrable website statement is true. I enjoy spending a small amount of time (hours and hours, don't tell SWMBO!) just browsing. Probably 50% of my rolling stock was purchased by browsing, my most pleasing was a crimson Jubilee which I found just trawling through various websites. Rails is now impossible to browse constructively. I'm okay with Hattons, although I can appreciate the frustration if they can't 'be bothered to combine postage (I don't believe for one moment it's not possible just because "computer says no").

There was a load of stuff on Rails I was interested in, but now I can't seem to find half of it.

 >:(

Let's hope someone from Hattons/Rails etc. is taking note.

 :hmmm:
Title: Re: Hattons
Post by: Bob G on October 19, 2017, 12:34:16 PM
Rails seems to have put all its second hand stuff on EBay as Rails Vault - so there is automatically a 10% uplift in the price to pay for EBay's fees, and there is masses of it. If I were them, I'd reduce the stock significantly.
Hatton's second hand stuff is also substantial - but easier to search and I have noticed things sell quickly if they are desirable, although the prices are not far off discounted new prices.

Bob
Title: Re: Hattons
Post by: Newportnobby on October 19, 2017, 02:42:13 PM
Last Saturday afternoon I logged into my Rails account, searched out 3 items, ordered, paid and was out again in less than ½ an hour. Bearing in mind they weren't getting one of those items from Farish until Monday I received my parcel via Parcelforce yesterday early evening.
Now my computer skills are as good as my electrickery ones so if I can do it everyone else should be able to run rings round me.
I used to order a great deal from The Signal Box in Rochester and agree their website was pretty grim to use.
Title: Re: Hattons
Post by: Yet_Another on October 19, 2017, 07:45:45 PM
Last Saturday afternoon I logged into my Rails account, searched out 3 items, ordered, paid and was out again in less than ½ an hour. Bearing in mind they weren't getting one of those items from Farish until Monday I received my parcel via Parcelforce yesterday early evening.
Now my computer skills are as good as my electrickery ones so if I can do it everyone else should be able to run rings round me.
I used to order a great deal from The Signal Box in Rochester and agree their website was pretty grim to use.
Not being rude, but what does this have to do with Hattons?

Title: Re: Hattons
Post by: Newportnobby on October 19, 2017, 08:31:04 PM
Last Saturday afternoon I logged into my Rails account, searched out 3 items, ordered, paid and was out again in less than ½ an hour. Bearing in mind they weren't getting one of those items from Farish until Monday I received my parcel via Parcelforce yesterday early evening.
Now my computer skills are as good as my electrickery ones so if I can do it everyone else should be able to run rings round me.
I used to order a great deal from The Signal Box in Rochester and agree their website was pretty grim to use.
Not being rude, but what does this have to do with Hattons?

Not rude at all, but my response was really in reply to post#240 above
Title: Re: Hattons
Post by: RailGooner on October 31, 2017, 10:24:49 AM
Received this from Hatton's on Wed 18th:

Quote
Hello

This is an automatically generated email to tell you that Dapol 2F-025-002 MJA Freightliner Heavy Haul Bogie Box Van Twin 502017 & 018 is now in stock and ready to purchase at [url]http://www.hattons.co.uk/StockDetail.aspx?SID=74936[/url] ([url]http://www.hattons.co.uk/StockDetail.aspx?SID=74936[/url]) for £21.21.

You have been sent this email because you requested notification at [url]http://www.hattons.co.uk/stocklist/advance.aspx,[/url] ([url]http://www.hattons.co.uk/stocklist/advance.aspx,[/url]) which lists all products we have "On Order".

The product may not have images uploaded. If not, please check again later.

Regards
---------------------------------------------------
Hattons Model Railways
[url]http://www.hattons.co.uk[/url] ([url]http://www.hattons.co.uk[/url])
0151 733 3655
Telephone lines manned Monday - Saturday 7am - 6pm Sun 9am-5pm
Shop open Monday - Saturday 9am - 5pm Sun 10am-4pm
---------------------------------------------------


 :smiley-laughing: Speaks volumes for me of the current confused mess that is Hatton's IT Systems. I immediately asked for confirmation on the Dapol Digest - no reply there yet of course, but we all know what a joke that forum has become.
Title: Re: Hattons
Post by: NinOz on October 31, 2017, 12:26:11 PM
Is there something dastardly going on at Hattons? :whisper:
In used stuff there has been no n-gauge option in the filter by scale for me in last couple of days.
Title: Re: Hattons
Post by: Dancess on October 31, 2017, 01:17:10 PM
Is there something dastardly going on at Hattons? :whisper:
In used stuff there has been no n-gauge option in the filter by scale for me in last couple of days.

Same here, but if you are searching for a specific item then used ones are listed.
Title: Re: Hattons
Post by: railsquid on October 31, 2017, 01:18:44 PM
Is there something dastardly going on at Hattons? :whisper:
In used stuff there has been no n-gauge option in the filter by scale for me in last couple of days.
It must be a sinister plot. The N gauge stuff is still in there if you look, but new additions in all scales have been intermittent, which is annoying because when I open up the page I get momentarily excited by all kinds of stock I've never seen in N before, then realise it's all the 'Orribly O stuff.
Title: Re: Hattons
Post by: stevewalker on October 31, 2017, 07:36:50 PM
And as I confirmed today, the physical shop is still half empty, with display cabinets of locos and rolling stock, plus paints, but pretty well nothing else. No structure kits, no track, no electrics, no second-hand rummage bins, etc.. That's 5 weeks now!
Title: Re: Hattons
Post by: jacowin80 on October 31, 2017, 07:42:44 PM
I was hoping to have a look in next Tuesday as I am in Cheshire Christmas shopping and usually persuade to wife to let us take the detour.  If this is the case the journey may not be worth it.  I did like Hattons on my first and only visit but I do like to support the local smaller shops back home in Cumbria.
Title: Re: Hattons
Post by: stevewalker on October 31, 2017, 08:04:54 PM
They keep saying that it will restocked be soon, but it hasn't progressed in the last 3 weeks or so. I'd definitely ring them before making a detour there.
Title: Re: Hattons
Post by: jacowin80 on October 31, 2017, 08:18:08 PM
They keep saying that it will restocked be soon, but it hasn't progressed in the last 3 weeks or so. I'd definitely ring them before making a detour there.
Many thanks, If nothing has been done for several weeks I can't see a few more days making a big difference.  Seems such a shame to have a fantastic space like that and for it not to be used.  Im sure most model retailers would only dream of a space like that.  Maybe a trip to chester model centre instead!
Title: Re: Hattons
Post by: daveg on November 24, 2017, 03:50:56 PM
If anyone's received the Black Friday email from Hattons, did you manage to actually open the page?

I've tried half a dozen times and get the same message: 500 - The request timed out. The web server failed to respond within the specified time.

Logging on to access my account there seems to be taking an age but is opening then very slow.

Maybe it's simply too much traffic?   :hmmm:

Dave G
Title: Re: Hattons
Post by: austinbob on November 24, 2017, 04:12:48 PM
If anyone's received the Black Friday email from Hattons, did you manage to actually open the page?

I've tried half a dozen times and get the same message: 500 - The request timed out. The web server failed to respond within the specified time.

Logging on to access my account there seems to be taking an age but is opening then very slow.

Maybe it's simply too much traffic?   :hmmm:

Dave G
No, not yet. In fact the Hattons website doesn't seem to be working at all.
 :beers:
Title: Re: Hattons
Post by: austinbob on November 24, 2017, 04:22:36 PM
If anyone's received the Black Friday email from Hattons, did you manage to actually open the page?

I've tried half a dozen times and get the same message: 500 - The request timed out. The web server failed to respond within the specified time.

Logging on to access my account there seems to be taking an age but is opening then very slow.

Maybe it's simply too much traffic?   :hmmm:

Dave G
No, not yet. In fact the Hattons website doesn't seem to be working at all.
 :beers:
All seems ok now..
 :beers:
Title: Re: Hattons
Post by: austinbob on November 24, 2017, 04:28:11 PM
Too much temptation!!!! Must resist.
 :)
Title: Re: Hattons
Post by: daveg on November 24, 2017, 06:17:24 PM
Too much temptation!!!! Must resist.
 :)

You are surely aware that 'Resistance is Futile'  :worried: :wave:

Dave G
Title: Re: Hattons
Post by: austinbob on November 24, 2017, 07:00:50 PM
Too much temptation!!!! Must resist.
 :)

You are surely aware that 'Resistance is Futile'  :worried: :wave:

Dave G

Computer (online banking) says no!! SWMBO says no!! Maybe a lottery win this weekend will do the trick.
 :no: :beers:
Title: Re: Hattons
Post by: Graham Walters on November 27, 2017, 01:45:42 PM
Since they upgraded the website they have been having problens on a regular basis, I've had more than one customer say this,   one also stated that they 'lost' his online order.
Title: Re: Hattons
Post by: woodbury22uk on November 27, 2017, 01:54:59 PM
Since they upgraded the website they have been having problens on a regular basis, I've had more than one customer say this,   one also stated that they 'lost' his online order.

From what I am reading that is old news now. Deliveries seem to be back on track for many folk, and my last order on a Friday evening was with me on following Monday midday two weeks back. Luckily my Yodel driver is top notch.
Title: Re: Hattons
Post by: Graham Walters on November 27, 2017, 01:56:35 PM
Since they upgraded the website they have been having problens on a regular basis, I've had more than one customer say this,   one also stated that they 'lost' his online order.

From what I am reading that is old news now. Deliveries seem to be back on track for many folk, and my last order on a Friday evening was with me on following Monday midday two weeks back. Luckily my Yodel driver is top notch.

This is likely to be true as it was about a month back I heard this, probably down to too much traffic
Title: Re: Hattons
Post by: silly moo on November 27, 2017, 02:30:22 PM
How does their pre-order system work? They told me I could not place a pre-order without supplying my credit card details.

Can they deduct money from your card without out informing you if you have pre-ordered something? I would hope they will give you a chance to accept or decline the purchase, as circumstances and prices do change.

Title: Re: Hattons
Post by: Graham Walters on November 27, 2017, 02:37:43 PM
How does their pre-order system work? They told me I could not place a pre-order without supplying my credit card details.

Can they deduct money from your card without out informing you if you have pre-ordered something? I would hope they will give you a chance to accept or decline the purchase, as circumstances and prices do change.

If they are signed up to PCI SS (99.999999% of online shops are) they don't store credit card information, and should only process that payment when the goods have been dispatched.
Title: Re: Hattons
Post by: woodbury22uk on November 27, 2017, 02:50:30 PM
How does their pre-order system work? They told me I could not place a pre-order without supplying my credit card details.

Can they deduct money from your card without out informing you if you have pre-ordered something? I would hope they will give you a chance to accept or decline the purchase, as circumstances and prices do change.

Veronica.

My experience with pre-ordering is:-

If there is a price change they will advise you and give you the option to cancel the order;
You have the option to cancel the order at any time up to when the item is taken into stock by Hattons;
Otherwise any pre-order will be filled as soon as the item comes into stock using the payment information recorded at the time of pre-order.

You will normally receive a notification that a picking list has been generated when the item comes into stock, and there is still time to cancel then.

Title: Re: Hattons
Post by: Newportnobby on November 27, 2017, 03:18:54 PM
How does their pre-order system work? They told me I could not place a pre-order without supplying my credit card details.

Can they deduct money from your card without out informing you if you have pre-ordered something? I would hope they will give you a chance to accept or decline the purchase, as circumstances and prices do change.

Veronica.

My experience with pre-ordering is:-

If there is a price change they will advise you and give you the option to cancel the order;
You have the option to cancel the order at any time up to when the item is taken into stock by Hattons;
Otherwise any pre-order will be filled as soon as the item comes into stock using the payment information recorded at the time of pre-order.

You will normally receive a notification that a picking list has been generated when the item comes into stock, and there is still time to cancel then.

My (very limited) experience of pre ordering at Hattons is as Mike explains above.
One thing we all need to be aware of is the time lapse between summat being announced and pre ordered and the actual arrival time in country as this can be so long your original credit card may have expired!
Title: Re: Hattons
Post by: silly moo on November 27, 2017, 03:33:27 PM
If I gave them details of my current credit card which expires in March 2018 they probably wouldn't be much use as I doubt the items I ordered will be released that soon.

I suppose that if you keep an eye on the progress of the model you have ordered via forums and pictures taken of prototypes in display cabinets at shows etc. you will be able to judge more or less when it will arrive and act accordingly.
Title: Re: Hattons
Post by: daveg on November 27, 2017, 05:33:44 PM
If you think an item will rush off the shelves then a pre-order is worth a go and as mentioned, if the price changes you should be contacted prior to shipping.

The alternative is to request an email when the item actually is in stock. I've used that service several times and found it handy.

Dave G
Title: Re: Hattons
Post by: thebrighton on December 07, 2017, 08:14:19 PM
Not where I'd fit the brake rigging. It is like new if you ignore the mass of glue holding them on.
http://www.hattons.co.uk/329826/Graham_Farish_377_851_LN01_SR_25_Ton_Pill_Box_Brake_Van_SR_Brown_Grey_Roof_Red_Ends_Pre_owned_Like_new/StockDetail.aspx (http://www.hattons.co.uk/329826/Graham_Farish_377_851_LN01_SR_25_Ton_Pill_Box_Brake_Van_SR_Brown_Grey_Roof_Red_Ends_Pre_owned_Like_new/StockDetail.aspx)
Title: Re: Hattons
Post by: Skyline2uk on December 07, 2017, 08:55:07 PM
Not where I'd fit the brake rigging. It is like new if you ignore the mass of glue holding them on.
[url]http://www.hattons.co.uk/329826/Graham_Farish_377_851_LN01_SR_25_Ton_Pill_Box_Brake_Van_SR_Brown_Grey_Roof_Red_Ends_Pre_owned_Like_new/StockDetail.aspx[/url] ([url]http://www.hattons.co.uk/329826/Graham_Farish_377_851_LN01_SR_25_Ton_Pill_Box_Brake_Van_SR_Brown_Grey_Roof_Red_Ends_Pre_owned_Like_new/StockDetail.aspx[/url])


 :goggleeyes:

Skyline2uk
Title: Re: Hattons
Post by: RailGooner on December 07, 2017, 09:02:15 PM
 :'( We should start a charity for rescuing unloved and abused models.
Title: Re: Hattons
Post by: Geoff on December 07, 2017, 09:07:40 PM
:'( We should start a charity for rescuing unloved and abused models.

Do you not think models have enough money  :D
Title: Re: Hattons
Post by: class37025 on December 07, 2017, 09:10:31 PM
:'( We should start a charity for rescuing unloved and abused models.

Do you not think models have enough money  :D

don't know, but most look so thin they don't seem to be able to afford a square meal  :hmmm:
Title: Re: Hattons
Post by: Papyrus on December 08, 2017, 06:12:38 PM
http://www.hattons.co.uk/329824/Graham_Farish_2603Farish_LN02_Cattle_Wagon_SR_Pre_owned_Like_new_imperfect_box/StockDetail.aspx (http://www.hattons.co.uk/329824/Graham_Farish_2603Farish_LN02_Cattle_Wagon_SR_Pre_owned_Like_new_imperfect_box/StockDetail.aspx)

Quoi??  ???

Chris
Title: Re: Hattons
Post by: emjaybee on December 08, 2017, 06:14:55 PM
You've obviously not been "south of the river".

Title: Re: Hattons
Post by: Graham Walters on December 08, 2017, 06:16:36 PM
You've obviously not been "south of the river".

There be dragons and OO gauge modellers  :o
Title: Re: Hattons
Post by: Newportnobby on December 08, 2017, 08:33:34 PM
[url]http://www.hattons.co.uk/329824/Graham_Farish_2603Farish_LN02_Cattle_Wagon_SR_Pre_owned_Like_new_imperfect_box/StockDetail.aspx[/url] ([url]http://www.hattons.co.uk/329824/Graham_Farish_2603Farish_LN02_Cattle_Wagon_SR_Pre_owned_Like_new_imperfect_box/StockDetail.aspx[/url])

Quoi??  ???

Chris


Speaks volumes about the bus company :laugh3:
Title: Re: Hattons
Post by: Portpatrick on December 08, 2017, 08:34:48 PM
My experience is the same as Silly Moo.  In days of yore, they honoured the price at which you pre ordered, hence my first release Ivatt Mogul cost me £58 though they were listed for new customers at over £80.  But that is no longer the case.  Hence I pre ordered A2 Blue Peter at one price and they phoned me for instructions when it was going to have to be  more  - about £12 from memory.  I continued with the order.  They also had to change card details as the (modest) delay in release meant the card they held details of had expired.  They took the money in the picking and despatching process.   All seemed to work well to me.
Title: Re: Hattons
Post by: Graham Walters on January 10, 2018, 07:15:09 PM
Currently not happy with Hatton's. I have an issue with the Class 40 Sound loco and I've emailed them 5 times, and have been responed to with 5 different people. The left hand doesn't know what the right hand is doing!

This was a report from May 2016,

https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip (https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip)

They failed to make such a song and dance in May 2017 when they made a £400k loss, it seems as though the sales dip they suffered after moving, carried on, plus with Hornby now supplying to order, and stopping fire sales where Hattons and their ilk can pick up stock for peanuts, the days of massive discounts may soon be coming to a close.
Title: Re: Hattons
Post by: Graham Walters on January 10, 2018, 10:37:27 PM
Currently not happy with Hatton's. I have an issue with the Class 40 Sound loco and I've emailed them 5 times, and have been responed to with 5 different people. The left hand doesn't know what the right hand is doing!

This was a report from May 2016,

https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip (https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip)

They failed to make such a song and dance in May 2017 when they made a £400k loss, it seems as though the sales dip they suffered after moving, carried on, plus with Hornby now supplying to order, and stopping fire sales where Hattons and their ilk can pick up stock for peanuts, the days of massive discounts may soon be coming to a close.

Not sure what song and dance you are on about. There performance in 2016 and 2017 were both reported by Inside Media.

https://www.insidermedia.com/insider/northwest/hattons-slips-into-the-red-during-transformational-year (https://www.insidermedia.com/insider/northwest/hattons-slips-into-the-red-during-transformational-year)

I always look badly on businesses and business owners who try to put down there opposition. I certainly won't be buying anything from Test Valley Models. Show some respect to your competitors

I'm not putting them down, I'm merely stating a fact that anyone can see based on their accounts lodged at Companies House, which is a  downside of being a LTD company, it's interesting, (for me at least) to be able to try and work out that their gross profit margin is, and try to work out how they survive on that margin, when others can't. I have had to respect criticism of my shop and the website on various forums from other retailers, competition is good when it is fair, but there have been questions raised by a lot of independents regarding Hatton's and other box shifters marketing and buying strategies.

The point in case is the poster getting replies from different people, and things could be read into that, which may or may not be good for Hattons in the market as whole.

I don't expect anyone to buy from us, our website is purely there as more of a catalogue for those within travelling distance of the shop, we do not, and will never try to compete with Hattons on price, where we win is our service to our customers, and our loyalty scheme keeps them coming back. Test Valley Models values it's customers, and it's suppliers, we offer a 30day no quibble money back guarantee which is well above what we are required by law to do.
Title: Re: Hattons
Post by: Graham Walters on January 10, 2018, 11:23:19 PM
Currently not happy with Hatton's. I have an issue with the Class 40 Sound loco and I've emailed them 5 times, and have been responed to with 5 different people. The left hand doesn't know what the right hand is doing!

This was a report from May 2016,

https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip (https://www.insidermedia.com/insider/northwest/hattons-on-track-despite-sales-dip)

They failed to make such a song and dance in May 2017 when they made a £400k loss, it seems as though the sales dip they suffered after moving, carried on, plus with Hornby now supplying to order, and stopping fire sales where Hattons and their ilk can pick up stock for peanuts, the days of massive discounts may soon be coming to a close.

Not sure what song and dance you are on about. There performance in 2016 and 2017 were both reported by Inside Media.

https://www.insidermedia.com/insider/northwest/hattons-slips-into-the-red-during-transformational-year (https://www.insidermedia.com/insider/northwest/hattons-slips-into-the-red-during-transformational-year)

I always look badly on businesses and business owners who try to put down there opposition. I certainly won't be buying anything from Test Valley Models. Show some respect to your competitors

I'm not putting them down, I'm merely stating a fact that anyone can see based on their accounts lodged at Companies House, which is a  downside of being a LTD company, it's interesting, (for me at least) to be able to try and work out that their gross profit margin is, and try to work out how they survive on that margin, when others can't. I have had to respect criticism of my shop and the website on various forums from other retailers, competition is good when it is fair, but there have been questions raised by a lot of independents regarding Hatton's and other box shifters marketing and buying strategies.

The point in case is the poster getting replies from different people, and things could be read into that, which may or may not be good for Hattons in the market as whole.

I don't expect anyone to buy from us, our website is purely there as more of a catalogue for those within travelling distance of the shop, we do not, and will never try to compete with Hattons on price, where we win is our service to our customers, and our loyalty scheme keeps them coming back. Test Valley Models values it's customers, and it's suppliers, we offer a 30day no quibble money back guarantee which is well above what we are required by law to do.

And if you had looked at the reason given for the loss you would know that it was write down of old stock they had already purchased and the cost of renovating their warehouse. Nothing to do with trading which increased by 2%. You would also know that Hatton's had a net worth of £3.7 million. To me this seems like a very healthy business.

 

A lot depends on how you read the figures, and how well you understand business finance, from a profit of £300k  to a deficit of £494k makes a nett loss of £794K, call it what you like but that is a hell of a lot of stock, as it is any capital expenditure can be offset against taxation, and that loss is a nett loss, and the previous year was a nett profit, so the true nett loss after taxation is in the region of £800k, if that happened to me, alarm bells would be ringing, plus you have to take into consideration that the MD is hardly going to tell the press that he's having sleepless nights over the loss, and he is going to paint a rosy picture.

As I stated in my previous answer, people with better business brains than mine cannot understand how Hatton's survive on an average margin of 13%, after all with min wages to pay etc, costs have to be fairly high in running a manpower heavy internet shop, one of the fundametal reasons  Amazon succeed is down to automatic product selection in it's warehouses, that is a luxury I don't think Hattons have.
Title: Re: Hattons
Post by: longbow on January 11, 2018, 02:03:01 AM
Graham

If you add back the stock write-off and the General Manager's commission/remuneration, which appears to be deducted above the line rather than included in admin costs, then Hattons gross margin to June 2016 was not 13% but 29%, compared to 23% in 2015 and 22% in 2014.

I suggest you get your financial advisor to look at the Hattons accounts and provide you with a few key performance metrics for comparison with your own business. 



Title: Re: Hattons
Post by: Caz on March 20, 2018, 06:29:53 PM
Interesting email received from Hattons today, anyone know where this stock might have come from?

"Over the next few days, you may notice a large selection of locomotives and rolling stock being added to our "New Stock" page. We have acquired a bulk amount of discontinued, but brand new, items from a fellow retailer. Hundreds of Bachmann, Dapol, Heljan & Hornby items will be available but there are limited quantities of each - so act fast if you'd like to take home some of these harder to find items."
Title: Re: Hattons
Post by: daveg on March 20, 2018, 06:52:38 PM
Got the same email Caz but no idea from where they are getting the stock.

Couldn't find anything by Googling 'UK railway model shop closing/cease trading' but that of course needn't be the case.

Perhaps a wholesaler is clearing down but don't know if the likes of Bachmann, Dapol, Heljan & Hornby sell via such businesses.

Bet someone knows!

Dave G
Title: Re: Hattons
Post by: railsquid on March 20, 2018, 07:05:55 PM
Some speculation on the other site (http://www.rmweb.co.uk/community/index.php?/topic/62714-hattons-model-railways-of-widnes-formerly-liverpool/page-72#entry3093508).

Looks like it's all 'Orribly Oversized?
Title: Re: Hattons
Post by: Karhedron on March 20, 2018, 09:41:47 PM
Thanks for the heads-up. Worth knowing about in case any N Gauge goodies do turn up.
Title: Re: Hattons
Post by: ten0G on March 22, 2018, 11:19:45 AM
Nowt listed since the 20th for N gauge.  Am I looking at the right page - New Releases?  :confused2:
Title: Re: Hattons
Post by: Bob G on March 22, 2018, 11:56:01 AM

http://www.hattons.co.uk/stocklist/New.aspx (http://www.hattons.co.uk/stocklist/New.aspx)
Title: Re: Hattons
Post by: 70000 on March 23, 2018, 01:59:00 PM
I did notice today that there are some items on their website that have been discounted by £30-40 in the last few days - which, as far as I know, have never been discounted before.
If you happen to be interested in the Olivias Trains/Heljan Woodhead electrics in OO, and never succumbed before, it would appear that now is the time to buy!
They seem to have expanded stocks of them now as well, so I'm getting my order in later today..........
Title: Re: Hattons
Post by: NinOz on September 21, 2018, 03:38:15 AM
.......and seems to be much easier to use than the latest Rails web site
That is a rather low reference point. :)
Title: Re: Hattons
Post by: daveg on September 21, 2018, 08:22:24 AM
Definitely an improvement with a lot of filtering/search options.

The Hatton's email advises:

Please note:
The current website will also remain online for the time being. Customers with accounts on the current website (hattons.co.uk) will be required to sign up for a new one on at hattonshobbies.com. Accounts on both sites will be merged at a later date.


So your account history will be initially stored/viewed on the original site until they get around to merging that part of their customer database. Assume that would include any wish list.

Dave G

Title: Re: Hattons
Post by: Skyline2uk on September 21, 2018, 08:37:20 AM
Just had a quick flick through the new site with my morning coffee and it seems to be quite well thought out and works ok on the mobile.

As with all sites that offer this level of filtering options (Era, wagon type etc), this does rely on the stock being properly catalogued and that does appear to be an ongoing process. Majority of Dapol N wagons are “Uncategorised” at the moment for example.

Still, you can search for the item by name / number in a standard search bar and I must say I wouldn’t enjoy the job of sitting at a screen “categorising” stock all day long, so will give them time!

Especially if it wasn’t mine and I couldn’t take it home  :'(

Skyline2uk
Title: Re: Hattons
Post by: Portpatrick on September 21, 2018, 11:42:02 AM
Hardly seems long since they last rebuilt it.  Was it broken?
Title: Re: Hattons
Post by: DCCDave on September 21, 2018, 12:38:59 PM
Hardly seems long since they last rebuilt it.  Was it broken?

I didn't think so, but in the crazy world of web developers standing still is seen as going backwards. The new categorisation looks more powerful, but only when all of the data is categorised properly

Cheers
Dave
Title: Re: Hattons
Post by: class37025 on September 22, 2018, 06:00:45 PM
not too impressed, had a phone call the other day about some [please excuse foul language, they are for wargames, not railway] land rover 1t signals trucks.

turned out they couldn't charge my order, because the card listed was no longer linked to my account.
explained that when I pre ordered these it was, since expired, and new card now linked to account.

apparently the system is too 'stupid' to use my new card details, and it was up to me to go through any / all pre-orders to change the card details.

needless to say, not a happy bunny.
Title: Re: Hattons
Post by: RailGooner on September 22, 2018, 06:10:47 PM
Hardly seems long since they last rebuilt it.  Was it broken?

The previous iteration would never respond to 'PgUp' or 'PgDn' for me. :veryangry2:
Title: Re: Hattons
Post by: ten0G on September 22, 2018, 09:20:43 PM
Definitely an improvement with a lot of filtering/search options.

However, I can't see any link to access the "product database homepage," which I have used to access their old photos and prices when considering their pre-owned items for their latest additions - which I try to check daily. 

Title: Re: Hattons
Post by: daveg on September 23, 2018, 08:55:52 AM
Definitely an improvement with a lot of filtering/search options.

However, I can't see any link to access the "product database homepage," which I have used to access their old photos and prices when considering their pre-owned items for their latest additions - which I try to check daily.

I've used Google, searching with the old product code. That usually gets a decent result with a photo and quite often the original price. Don't know if the new website will somehow 'overwrite' the old records.

HTH

Dave G
Title: Re: Hattons
Post by: Newportnobby on October 10, 2018, 04:43:46 PM
Received from Hattons today - one Farish coach (box size 7" L x 2½" W x 1" H)
Hattons box size 10" L x 6" W x 4½" H
I thought at first my request for Red Cross parcels had been heeded and I'd be able to eat this month.
Title: Re: Hattons
Post by: martyn on October 10, 2018, 04:56:56 PM
Rails of Sheffield seem to use a standard box size for OO and N items-I have often received an N gauge coach or loco in a box of about almost twice the size needed-but it does allow for plenty of packing material around the purchase!

Martyn
Title: Re: Hattons
Post by: PaulCheffus on October 10, 2018, 05:09:30 PM
Received from Hattons today - one Farish coach (box size 7" L x 2½" W x 1" H)
Hattons box size 10" L x 6" W x 4½" H
I thought at first my request for Red Cross parcels had been heeded and I'd be able to eat this month.

Hi

This makes sense as you would stock the smallest number of box sizes you need and then you will be able to get better discount pricing by buying larger quantities of those sizes.

Cheers

Paul
Title: Re: Hattons
Post by: Drakken on October 10, 2018, 05:12:39 PM
I've ordered single wagon's and turned up in the same box as a three carriages. Guessing just cheaper to buy or easier overall to buy the same boxes week in, week out from the wholesale they purchase from :beers:
Title: Re: Hattons
Post by: keithfre on October 10, 2018, 05:36:20 PM
And a small box would be more likely to get lost in transit or overlooked, I would have thought.
Title: Re: Hattons
Post by: dannyboy on October 10, 2018, 09:37:48 PM
a box of about almost twice the size needed-but it does allow for plenty of packing material around the purchase!


I like all the room for packing material, but what I invariably find is that the package is put in the box and then filled with packing material, so the package is well protected round all four sides and on top, but there is nothing underneath, except the outer box!
Title: Re: Hattons
Post by: RichardBattersby on November 06, 2018, 07:12:31 AM
I've never had any problems with Hatton's, other than slow delivery sometimes. In my experience the customer service has been fantastic, especially when things go wrong, so I have a lot of time for them as a retailer.

However, last weekend I desperately needed something which they had in stock so I thought 'why not pay them a visit and see the fancy new showroom', rather than wait a few days for postage. So I made what felt like a bit of a pilgrimage to the shop, just short of a 2 hour drive. I have to say that I was rather disappointed. For those that haven't been, it's a warehouse in an industrial estate and the shop itself is a small room taken out of the warehouse space. There was very little on display and even racks for things like Metcalfe card kits that had only one or two items hung up. It was a little bit of an odd experience, almost like Screw Fix or Argos, where they have a few bits out in the shop but does nothing to show the huge product catalogue they house. And I guess that is the point. I was more than happy to drive the long distance just to see it (even if it was a bit rubbish) but I should have adjusted my expectations as, in my eyes at least, and everyone's definitions will vary, they're no longer a model shop per se but Amazon for modellers. Apparently they have around 25000 items to buy from the laptop shoved in the corner should you not be sure what you need or want and I'm grateful that such a place exists but if you're planning a trip, consider whether it's worth the fuel.
Title: Re: Hattons
Post by: trkilliman on November 06, 2018, 07:29:14 AM
Your experience of visiting Hatton's somewhat fits in with the label of "box-shifter"

I can understand what you mean when you make a comparison with Screwfix and Argos.

If I had made the trip I would also have been a bit miffed. I'm sure your assessment will be appreciated by others.
Title: Re: Hattons
Post by: emjaybee on November 06, 2018, 07:49:29 AM
Interesting to know. Thanks for the review.

Title: Re: Hattons
Post by: Bob G on November 06, 2018, 07:55:07 AM
I remember when the parcels from Hattons used to be of no specific dimension (i.e. no stock box size), and hand tied with brown paper and string.

Perhaps they could introduce that as a special service?

Bob
Title: Re: Hattons
Post by: OwL on November 06, 2018, 09:05:53 AM
I like Hattons, I really do BUT the only criticism I have is slow order processing.
I ordered £500 worth of new locos and bits on 'The sale of the Century' last Wednesday. As I write this I have just been sent an email telling me my order has been picked. That's X6 days of waiting for an order (of in stock items by the way) just to be plucked from the shelf. Granted dispatch will take another a few days. I probably won't see my order at my UK address until Friday at this rate, a good 10 days after placing an order.

I appreciate they have a sale on and Christmas sales are increasing but they really need to up their game when it comes to processing the orders and picking ready for dispatch.

I think all other areas of service are great and their website is good and user friendly and I also like how they show stock levels of the items they have.
I think they need to hire Santa's elves in the warehouse to speed things up!
Title: Re: Hattons
Post by: Bob G on November 06, 2018, 09:15:49 AM
My sale items arrived very quickly. But I have experienced slow picking and packing in the past.
I guess they are not quite as big as Amazon (yet) and even Amazon can mess up an order or two.
Title: Re: Hattons
Post by: JonHarbour on November 06, 2018, 09:43:53 AM
Quite like the new site. I like that you can see all the products for your search option and it is at least initially manufacturer-agnostic.

The old web site was a PITA if you were looking at for example Era 4 coaches made by Graham Farish and you then wanted to see what Dapol had for the same period.

Bit of a nuisance that I had to create a new account, but I suspect that is to do with the new data protection requirements.
Title: Re: Hattons
Post by: Steven B on November 06, 2018, 11:02:51 AM
I like Hattons, I really do BUT the only criticism I have is slow order processing.

....

I think all other areas of service are great and their website is good and user friendly and I also like how they show stock levels of the items they have.
I think they need to hire Santa's elves in the warehouse to speed things up!

A big sale like this one will lead to a big influx of orders for a couple of weeks before it settles back to normal levels - it's not easy to take on (and train) extra staff for this short time; Hence orders are delayed more than they would be normally. I'd guess that Amazon order will take a little longer for similar reasons when the Black-Friday deals and run up to Christmas starts in earnest

That said, I often find Hattons a little slower than some of the other bigger model shops, even under normal circumstances.
Title: Re: Hattons
Post by: 70000 on November 06, 2018, 12:28:17 PM
My order from the current sale offerings was delayed by a few days, but that could have been intentional to ensure that the items were delivered on a Saturday - altough I happened to be working that particular day!
Makes sense if they budget that into their dispatch plans, as most people are likely to be at home on a Saturday morning. Good job I had them delivered elsewhere though.......
Title: Re: Hattons
Post by: class37025 on November 06, 2018, 02:24:01 PM
put an order in sunday for paint, plus a couple of [sorry 1/76 pre-owned trucks  :-[ for wargames] still showing today as 'payment taken - awaiting picking'.

my fault, shouldn't have run out of rattle cans [ PPPPPP  ::)] but worried that by the time they actually picked my order, the pre-owned [at reduced price] items would have gone.

went on 'chat', spoke to Vicki, who assured me that the pre-owned items were allocated to me, and no one else would get them.

because Royal Snail won't carry paint, even water based, delivery will be by Yokdel, and I am very lucky in that our local courier does not [1] chuck on the roof [2] put in landfill / recycling bins [3] if we are not in will leave with a neighbour - AND LEAVES ME A CARD TO TELL ME WHERE, and no, you cannot have his name and poach him  :)

so, in due course, my trucks and rattle cans will arrive, and I will be again a happy bunny  :thumbsup:
Title: Re: Hattons
Post by: jacowin80 on November 06, 2018, 06:15:02 PM
They posted a photo on the instagram account of the amount of parcels they had going out and I must say that I was shocked!  they had parcel cages all around the yard so they must have thousands of orders going out.  I must admit the shop was a little disappointing when I visited as well, the only thing they have over the two local model shops I visit was they had plenty of space and it was all shiny and new.  I do like the online service they offer online.  Maybe they don't want people visiting the shop, perhaps they make a lot more money from online sales like amazon, screwfix etc, seeing the amount of stock they had out for delivery on instagram the other day probably proves this.
Title: Re: Hattons
Post by: class37025 on November 13, 2018, 02:35:10 PM
I am a VERY happy bunny ......

placed an order with Hattons, sort of mid-morningish ..

and just had an e-mail to say picked, packed and ready for Royal Mail to collect.

obviously caught up with their backlog, and I'd dare to say, no shout

GREAT SERVICE  :)
Title: Re: Hattons
Post by: dannyboy on November 13, 2018, 02:39:13 PM
I placed an order last Friday and it arrived here in Ireland this lunchtime. So well done to Hattons, (and Royal Mail and An Post).
Title: Re: Hattons
Post by: exmouthcraig on December 03, 2018, 06:35:02 PM
Just to join in with the good praise Hattons have been getting recently,

Saturday lunchtime (Well 14.30 is near enough) sat eating my lunch trying to dry out after chasing escaped cattle, I trawelled Hattons website, I needed a pot of railmatch paint and quite fancied a B set in BR crimson for something other then just coaches. I placed the order and by 1600 had been informed the parcel was packed, I put this down to a generic email and thought nothing of it.

I will make it clear at point of purchase i was horrified to see only Yodel was an option on delivery, we are by no means remote but anyone other then Royal Mail can never find us and I usually chase parcels around the county for a month. This was not to be much of a success story!!

Well how wrong can a man be??? The Hattons email was right, my parcel was picked and packed on Saturday. Yodel had collected and sorted my parcel on Sunday and to my absolute shock they had delivered it, over my gate, no hassle, no sorry we missed you card. My parcel.

So thank you Yodel but huge praise must go to Hattons for an amazing service at a time of year most retailers blame delivery companies for delays.

Title: Re: Hattons
Post by: AndyT on January 09, 2019, 09:57:28 PM
I’d like to echoe the praise regarding Hattons. I placed an order on Boxing Day (I know!) and would you believe it arrived on the 29th (Saturday) just before I attended the NGauge Society mini show at Conwy. (If only I’d stopped and picked it up I could have had it do a test run, the it being my Flying Scotsman train pack)

Not only was the delivery speedy, but the packaging is excellent. They used small plastic air pockets rather than that horrible bubble wrap or even worse styrofoam (although you can get biodegradable stuff now made from vegetable fibre) the box was stout and well made and not too large, labelling very clear. A very comprehensive picking and invoice sheet was enclosed so I could check things off easily (and then hide before other eyes got to it) they also threw in their latest sales listings (produced in full colour), that’s got to cost a fair bit! Wasted on me though as it was mainly 00 gauge. Still a nice little extra!

After that experience I have been so converted to the ways of the Hatton that I have ordered some third radius curves, some straights and some electrofrog points from them today. (Ok also ordered a buffet car, two peco wagon kits and maybe something else too, why is it that you always end up ordering more than intentioned?) yes their website has a lot to answer for!
Title: Re: Hattons
Post by: Intercity on January 29, 2019, 05:42:25 PM
Just made my first purchase from Hattons (previously I’ve been a Rails customer, and still am) and have got to say I’m very impressed.

I ordered two boxes of code 55 track, placed the order on Thursday night, after hours, it was picked, packed and shipped on Friday, sent with DHL including tracking, I expected a mid to late week delivery, with customs and the weekend getting in the way.

Monday afternoon I got a knock on the door and the DHL delivery guy was stood there with two boxes of track for me.

Excellent service, super fast shipping, and cheaper than anywhere I can get here (thanks to JP for the tip that England is cheaper).

By the way the shipping is faster than Chicago to Philadelphia!!! And that’s about 3000 miles less in distance.
Title: Re: Hattons
Post by: Newportnobby on January 29, 2019, 07:24:50 PM
That's probably faster than Royal Mail Liverpool to Leyland (which is only 30-35 miles or so) :goggleeyes:
Title: Re: Hattons website & NGF
Post by: Railwaygun on February 05, 2019, 05:42:23 PM
a few small gripes re the website

1) There is no email listed under “Contact us” on the page! I used the email on my invoice.           

https://www.hattons.co.uk/static/Contact.aspx (https://www.hattons.co.uk/static/Contact.aspx)

2) when you order an item, you are asked where you heard about the product - the N Gauge Forum (6500 members) is not listed despite its support for Hattons!

so an email to Hattons please to encourage them!  info@hattons.co.uk




Title: Re: Hattons
Post by: John Stone on February 16, 2019, 06:07:46 PM
In fairness I've found them ok and a little faster than others (TMC) springs to mind. I think their picking/ packing staff have improved recently.
Title: Re: Hattons
Post by: woodbury22uk on February 17, 2019, 10:03:23 AM
Just an observation about how busy Hattons can be. I regularly watch their “New stock” page which is a barometer of what is selling well, and needed repeat deliveries. Also some new-in items sell out immediately and do not make it to the new-in page. One of this week’s new Oxford Diecast items is still showing “on order” because the delivered stock was fully absorbed by the pre-orders. Pleased my pre-order is on the way.
Title: Re: Hattons
Post by: class37025 on February 22, 2019, 06:14:13 PM
very happy bunny today, placed an order just before lunchtime, for some scenic stuff to do some work on, apologies, some 1/76 wargames vehicle bases and terrain hexes.
checked about 17:00 and been despatched  :thumbsup:

now up to royal snail to do their 48 hour thing, so I guess it will be monday that I will have to smuggle another box into the house, under SWMBO's radar  :-[

order cannot have taken more than 6 hours from placing to despatched. that is great service in my book  :D
Title: Re: Hattons
Post by: Leon on February 22, 2019, 08:24:27 PM
Excellent service, super fast shipping, and cheaper than anywhere I can get here (thanks to JP for the tip that England is cheaper).

By the way, the shipping is faster than Chicago to Philadelphia!!! And that’s about 3000 miles less in distance.

Just saw your post and can testify to equally good service from Hatton's. I always use standard shipping but it doesn't take long for an order to arrive. I've stated previously on other threads that Hatton's prices and shipping charges are better than any British dealer from whom I've purchased. And, yes, the prices are usually better than any American supplier, with the possible exception of Woodland Scenics (whose products aren't cheap anywhere!).

Leon
Title: Re: Hattons
Post by: 1936ace on March 05, 2019, 09:32:46 AM
Hi all, any idea when the hattons /Bachman issue will be sorted out. Both parties don't seem to want to provide any info.
Of the 164 wagons shown on their website they have just 25
Title: Re: Hattons
Post by: Cape Town Trev on March 05, 2019, 10:16:36 AM
Hi all, any idea when the hattons /Bachman issue will be sorted out. Both parties don't seem to want to provide any info.
Of the 164 wagons shown on their website they have just 25

Commercial sensitivity?

I use Hattons because being in Cape Town a DHL parcel can be with me in 4 days with customs duties paid by me before its left Europe.  There are GF items I may want but Rails of Sheffield just do Royal Mail and that can take 2 months. I have a parcel sent by a book shop 3 Jan sitting in a container in Cape Town awaiting clearance having sat in Johannesburg for 6 or 7 weeks  :'(
Title: Re: Hattons
Post by: njee20 on March 05, 2019, 12:33:48 PM
Not seen any movement on the Bachmann/Hatton's issue in ages, it's got to be hurting both parties. Given Bachmann apparently have all of Hatton's historic stock allocated to them still they are obviously still expecting a resolution.
Title: Re: Hattons
Post by: Yet_Another on March 05, 2019, 07:54:41 PM
They will be losing business. It's my local supplier, but I've just set up my wishlist elsewhere, because there's some stuff about to come out that I want, and these days, if you don't get it when it's released, there's no guarantee you'll find it six months later.
Title: Re: Hattons
Post by: class37025 on March 24, 2019, 05:13:31 PM
just a heads up,
but I put in an order for some bits for wargames units / bases [sorry 1/76  :-[] on the 22nd, and checked today to see what was the status .....

'payment taken, awaiting picking'

went on 'chat' and asked when I might expect them to be picked / packed / despatched, and was told that

"Our warehouse do not work weekends so this order should be picked and despatched on Monday for you."

replied that I remember them working weekends, and got the following

"They did used to, this changed a few weeks ago."

so, be aware that they seem to be making savings, and if you want to get something quickly, do not order any later than Thursday to be on the safe side.


UPDATE 25th
just got an e-mail to advise picked & packed.
apparently coming via Hermes [paint and varnish in order so Royal Snail won't carry] but thes always came by Yokel, anything to read into this ?
Title: Re: Hattons
Post by: Paddy on March 25, 2019, 09:42:52 AM
It is a shame that Bachman and Hatton seem to have a commercial dispute - both are very respected companies and I hope they can find a resolution.

Kind regards

Paddy
Title: Re: Hattons
Post by: crepello on March 25, 2019, 03:15:40 PM
Only just discovered this thread! After waiting ages for the Farish catalogue and Western Pullman I cancelled my orders and got them from Rails instead. A friendly person on the Hatton's stand at Ally Pally advised me to do likewise as long as the dispute continues.
Title: Re: Hattons
Post by: Tonye on March 26, 2019, 07:59:12 AM
 :hellosign: In the BRM mag, the April edition, Hattons adverts contains no N gauge at all. 
Title: Re: Hattons
Post by: Cape Town Trev on March 26, 2019, 08:05:08 AM
:hellosign: In the BRM mag, the April edition, Hattons adverts contains no N gauge at all.
Saving space and money for the advert!  I can understand no Farish items if in dispute.  But no Dapol!!!!!!  Perhaps was easier not to advertise N gauge.
Title: Re: Hattons
Post by: nookfield on March 26, 2019, 12:38:59 PM
:hellosign: In the BRM mag, the April edition, Hattons adverts contains no N gauge at all.
Saving space and money for the advert!  I can understand no Farish items if in dispute.  But no Dapol!!!!!!  Perhaps was easier not to advertise N gauge.

Hattons have 11 pages of adverts. Probably more just a reflection of the demand for the various scales and the lack of anything new in British N scale. Rails also do not include any N scale.

Hattons do include Dapol Class 142 as a best seller and Class 50/68 for pre-order


BRM does include an article on the excellent Todmorden Midland
Title: Re: Hattons
Post by: class37025 on May 14, 2019, 12:41:34 PM
just a heads up,
but I've just placed an order for paints, which I know will have to come via courier as Royal Mail won't carry them, and when I went to check out I was offered ..

£4 collect from shop
or
£7 DPD next day delivery.

being a grumpy / tight fisted old git I phoned up to query why no £4 Yodel option, though my last order including paint arrived by Hermes.

apparently Hattons no longer use either Yodel or Hermes, only DPD, BUT there should be an option for £4 via DPD as well.

the very helpful lady on the phone gave me a discount code to take off the difference, and I was able to place the order.

so, if you place an order including paint, and only get the £7 DPD option, it's worth giving Hattons a bell.

off now to get some work done in the garden, and after reading a certain thread on here I'll be wearin

rubber boots
rubber gloves
have one hand in my pocket

and be sweating my b******s off  :smiley-laughing:

Title: Re: Hattons
Post by: Skyline2uk on May 14, 2019, 12:56:09 PM
Thanks for info above, I need some paint.

Quote
rubber boots
rubber gloves
have one hand in my pocket

and be sweating my b******s off  :smiley-laughing:

And when you have finished that, will you be doing some gardening?

 ;)

Skyline2uk
Title: Re: Hattons
Post by: NinOz on May 14, 2019, 12:58:53 PM
just a heads up,
but I've just placed an order for paints, which I know will have to come via courier as Royal Mail won't carry them, and when I went to check out I was offered ..

£4 collect from shop
or
£7 DPD next day delivery.
It costs 4 quid to pick it up from the shop. :o
I must be misunderstanding something here. ???
Title: Re: Hattons
Post by: Cape Town Trev on May 14, 2019, 01:18:27 PM
just a heads up,
but I've just placed an order for paints, which I know will have to come via courier as Royal Mail won't carry them, and when I went to check out I was offered ..

£4 collect from shop
or
£7 DPD next day delivery.
It costs 4 quid to pick it up from the shop. :o
I must be misunderstanding something here. ???

The £4 will be the store tour and refreshments bit like a brewery tour I suspect  :D
Title: Re: Hattons
Post by: eddief83 on May 14, 2019, 01:28:25 PM
just a heads up,
but I've just placed an order for paints, which I know will have to come via courier as Royal Mail won't carry them, and when I went to check out I was offered ..

£4 collect from shop
or
£7 DPD next day delivery.
It costs 4 quid to pick it up from the shop. :o
I must be misunderstanding something here. ???

The £4 charge gets refunded when you collect, think its so they can post it out instead if you don't collect. I have ordered click & collect a couple of times and had the £4 refunded both times
Title: Re: Hattons
Post by: class37025 on May 14, 2019, 01:31:23 PM
Thanks for info above, I need some paint.

Quote
rubber boots
rubber gloves
have one hand in my pocket

and be sweating my b******s off  :smiley-laughing:

And when you have finished that, will you be doing some gardening?

 ;)

Skyline2uk

if I've got any energy left  :o  :smiley-laughing:
Title: Re: Hattons
Post by: RailGooner on May 24, 2019, 08:32:58 PM
Site seems to be down at the moment.
Title: Re: Hattons
Post by: crewearpley40 on May 24, 2019, 08:59:01 PM
hatton site working okay here, maybe  just a glitch !
Title: Re: Hattons
Post by: Cape Town Trev on May 24, 2019, 09:01:45 PM
Hatton site down for me.
Title: Re: Hattons
Post by: jpendle on May 24, 2019, 09:03:24 PM
Up here.

Its probably people rushing to buy the CL68 in TPE livery  :D

John P
Title: Re: Hattons
Post by: RailGooner on May 24, 2019, 09:08:53 PM
 :smiley-laughing: Stop it John!
Title: Re: Hattons
Post by: davidinyork on June 25, 2019, 03:47:45 PM
Is there any more news on whether / when Hattons will start selling Bachmann products again?
Title: Re: Hattons
Post by: njee20 on June 25, 2019, 03:53:17 PM
No.
Title: Re: Hattons
Post by: Stuart Down Under on June 25, 2019, 10:27:06 PM
My most recent response from them (31st May) said;

"We have been informed by Bachmann that they still have our stock of their items which is why they are still available to pre-order on our website. A soon as we have information as to when we will be receiving this stock we will be updating our website and our customers."

It looks like a matter of who will blink first..... :uneasy:
Title: Re: Hattons
Post by: class37025 on June 25, 2019, 11:02:00 PM
"which is why they are still available to pre-order on our website"

they also have DJM still as pre-orders, so I'm not holding my breath  >:(
Title: Re: Hattons
Post by: davidinyork on June 25, 2019, 11:26:32 PM
My most recent response from them (31st May) said;

"We have been informed by Bachmann that they still have our stock of their items which is why they are still available to pre-order on our website. A soon as we have information as to when we will be receiving this stock we will be updating our website and our customers."

It looks like a matter of who will blink first..... :uneasy:

It can't be doing either of them a lot of good!
Title: Re: Hattons
Post by: monkey_brains on June 28, 2019, 07:09:24 PM
"which is why they are still available to pre-order on our website"

they also have DJM still as pre-orders, so I'm not holding my breath  >:(

Bit optimistic really! 
Title: Re: Hattons
Post by: Cape Town Trev on July 16, 2019, 07:26:22 PM
Asked on the online chat about when GF products will be available. I did say I know of no deliveries for a while. Chat was immediately ended.
Later I got an email advising me that some Bachmann items are being received from another retailer. Nothing specific about GF.
Title: Re: Hattons
Post by: class37025 on August 06, 2019, 09:32:25 PM
ordered some Humbrol rattle cans from Hattons at the weekend, and delivery was given as by royal mail 24hr.

queried via chat, don't seem to actually chat anymore, but 'get back to you' in due course,

and received the following

We are starting a trial to send out these products within the Royal Mail system. It has been despatched and received at the local delivery office and will be delivered to your address today.


haven't heard any change in RM's stance re paint, but at least looks as though they are now carrying paint, that is if they are aware.

order arrived this morning, postie not aware of any change in the situation re paint.

 ???
Title: Re: Hattons
Post by: stevewalker on August 06, 2019, 11:03:01 PM
What sort of paint and what size cans? Royal mail allow water based paints up to 150ml each and you can have as many as you like in one package.
Title: Re: Hattons
Post by: class37025 on August 07, 2019, 10:11:39 AM
150ml acrylic spray cans.

previous orders, with even just one 14ml pot of acrylic had been sent by courier ' because Royal Mail would not accept paints'
Title: Re: Hattons
Post by: PLD on August 07, 2019, 01:15:23 PM
What sort of paint and what size cans? Royal mail allow water based paints up to 150ml each and you can have as many as you like in one package.
150ml acrylic spray cans.

previous orders, with even just one 14ml pot of acrylic had been sent by courier ' because Royal Mail would not accept paints'
Sounds like Royal Mail haven't changed the rules, but Hattons have changed their interpretation...
Title: Re: Hattons
Post by: Snowwolflair on August 07, 2019, 01:25:22 PM
What sort of paint and what size cans? Royal mail allow water based paints up to 150ml each and you can have as many as you like in one package.
150ml acrylic spray cans.

previous orders, with even just one 14ml pot of acrylic had been sent by courier ' because Royal Mail would not accept paints'
Sounds like Royal Mail haven't changed the rules, but Hattons have changed their interpretation...

Here is the list.  The restriction is on solvent based paints and any aerosol paint.
Title: Re: Hattons
Post by: stevewalker on August 07, 2019, 03:18:45 PM
I missed the separate section on aerosols - you"d have thought that they'd refer to it in the paint section! I wonder if someone at Hattons has gone on the paint section and missed that the aerosol section also applies, like I did?
Title: Re: Hattons - excellent customer relations
Post by: Railwaygun on August 13, 2019, 11:21:25 AM
just received this from Hattons:

I am writing to you regarding your pre-order for the Oxford Diecast Railgun.

Your order has processed in error and we do not currently have the stock available to despatch. We do expect these to be in stock very soon but they were triggered early on our system causing your order to process. I have therefore fully cancelled this order and created a new pre-order. You will not lose your place in the queue and as a small gesture of goodwill, this will be shipped with free postage.

I am terribly sorry for any inconvenience this has caused you. If you have any questions please do get in touch.

Title: Re: Hattons
Post by: dannyboy on August 13, 2019, 11:30:34 AM
That is quite nice of them - they did not have to tell you of their mistake and you would not have known.
Title: Re: Hattons
Post by: daveg on August 13, 2019, 11:31:46 AM
A decent enough gesture for their error.

Maybe worth a double check to ensure the system hasn't raised a charge against your credit or debit card.

Dave G
Title: Re: Hattons
Post by: Arrachogaidh on August 16, 2019, 12:12:33 AM
Given up entirely on Hattons now. Will not be ordering from them again.

Shot themselves in the foot I think.

Plenty other places to buy from.
Title: Re: Hattons
Post by: Newportnobby on August 31, 2019, 12:46:08 PM
Excellent service from Hattons. Ordered 4 wagons yesterday lunchtime, received a mail advising package despatched last night and arrival was today (well, it would have been except I was out so have been red carded by the postie and have to report to the sorting office on Monday)
Title: Re: Hattons
Post by: woodbury22uk on August 31, 2019, 01:10:27 PM
I had a discontinued item on my Hattons wishlist. Received a notification when one came into stock and 36 hours later it was in my hands. First time I have used the wishlist feature and delighted how well it worked.
Title: Re: Hattons
Post by: class37025 on August 31, 2019, 01:42:09 PM
received yesterday my order of rattle cans, 10 assorted in all, via Royal Mail 24hr.