Last year my Mum bought a Samsung 'smart' telly to fit inside her TV cabinet as she doesn't like big tellies.
However, the last couple of months for whatever reason each Friday night the signal switches to HD only and then reverts back to 'normal' on Monday morning.
Anyone know what that's all about and what, if anything can be done because, of course, Currys/PC World are as much help as an ashtray on a motorbike ::)
@Newportnobby (https://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=264) Where does the TV signal come from Mick? I presume the TV is otherwise working correctly. If that is the case, then it certainly appears to be the service provider that is doing something with the signal. I get my signal from Freesat, so obviously I can only receive what they put out, in whatever format is transmitted. Our TV is also a Samsung smart one, but I do not think it is that smart to realise that Louisa is at home during the day at the weekends, so may prefer to watch in HD. ;). Sorry I can not be of more help.
Quote from: dannyboy on November 07, 2019, 11:08:19 AM
Where does the TV signal come from Mick? I presume the TV is otherwise working correctly.
Sorry David, but I haven't a scooby where the signal comes from but, yes, the TV functions perfectly well Mon-Fri :confused1:
Do you know whether the TV receives its signal via an aerial or from one of the satellite providers - like Freesat? Incidentally, whilst in no way meaning to cast aspersions on your Mum, my late Mum used to ring my sister about once a fortnight stating that the TV had "gone wrong again". When my sister and her husband went over to Mums, my brother-in-law fixed the TV within minutes - Mum had pressed some buttons that she should not have, so upset the settings. Though itseems strange that it only happens on a Friday eveing and then returns to normal on a Monday. :hmmm:
Hi Mick
We have a Samsung but it's accessed via Sky (that's neither here nor there).
Occasionally we get a problem whereby the tv seems to get confused where its signal is coming from. It may well be to do with accidentally pushing a button on the handset when we pick it up - clumsy fingers and all that.
Anyway, it's easily solved by going to the source button on the handset and retuning to the correct signal source.
Not sure if that helps but it sorts us out.
Martin
Quote from: dannyboy on November 07, 2019, 11:32:41 AM
Do you know whether the TV receives its signal via an aerial or from one of the satellite providers
It's via an aerial, David.
@port perran (https://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=230)
I was thinking along those lines, Martin, but it's the changeover just for the weekend that has us all baffled. I just hate it when a smart TV is smarter than we are :laugh:
Well Martins thoughts are a bit similar to what my Mum was doing - pressing a wrong button. So the next question is, what is your Mum doing on a Friday that she is not doing any other day? :hmmm: :)
It being a 'smart' TV it's probably doing something stupid connected to the net. Is it connected to the internet through Wifi or Ethernet? If so, try making it a 'dumb' TV by disabling its connection. It'll whinge a bit, but should stop it doing a lot of stupid stuff based on whatever Samsung's servers tell it to do.
slightly off topic, but about a year ago our tv, bought some years ago, suddenly decided to become 'eco-friendly' and keeps asking if we want to shut it down 'yes / no'.
usually at an exciting part of a film, or else during the commercials, which if you've gone to put the kettle on, lets you come back to a dead tv.
may be 'eco-friendly' but certainly not 'user-friendly' >:(
Seems very odd. If we're talking about Freeview then HD or standard definition are simply different channel numbers (eg. BBC is 1, BBC HD is 101).
I can't think why the TV would switch to only showing HD. I don't recall our Samsung have such a function.
I know some smart tv and satellite box "program guide" pages have an option to show only the HD channels (just like you also get option to show just movie or just Drama channels etc.). Pretty sure my Freesat box has that filter.
So does it physically change BBC to 101 and not allow her to select channel 1 (for example) ?
I wonder if there is some upgrade / maintenance work going on at weekends, causing some channels to be off-air at the local transmitter or repeater?
Quote from: dannyboy on November 07, 2019, 12:00:06 PM
what is your Mum doing on a Friday that she is not doing any other day? :hmmm: :)
Are you looking to date my Mum? :o
Quote from: zwilnik on November 07, 2019, 12:28:15 PM
Is it connected to the internet through Wifi or Ethernet?
Wifi router
Quote from: ntpntpntp on November 07, 2019, 12:51:14 PM
So does it physically change BBC to 101 and not allow her to select channel 1 (for example) ?
That's exactly what it does. She has to then watch the TV through her non HD Freeview set top box (which actually is under not on top :-X)
Yeah, definitely disconnect it from the net. It's entirely likely it's something stupid server side or some sort of calendar service that's misconfigured. If she's not using it as a web browser or streaming content to it, there's no real need for it to be connected.
Don't know if its connected or not but every night at 18:30 the BBC stop transmitting in HD on BBC1, this is for the local news then at 19:00 they switch their BBC1 HD channel back on.
I wonder if its something to do with the local area the TV thinks its being used in, a full return selecting the correct area might fix the issue.
Quote from: N_GaugeModeller on November 07, 2019, 04:42:15 PM
Don't know if its connected or not but every night at 18:30 the BBC stop transmitting in HD on BBC1, this is for the local news then at 19:00 they switch their BBC1 HD channel back on.
I wonder if its something to do with the local area the TV thinks its being used in, a full return selecting the correct area might fix the issue.
HD doesn't get turned off or stop transmitting here in the south-east, it just switches to a red screen with music and a message about local programming not available.
It is a mystery. I can't imagine why a device would change the channel to HD automagically - mind you, it is better quality! I'll only watch standard definition if there's a particular program I like that's not available in HD.
A couple of other probably daft thoughts:
1) is the TV deciding to do a check for software updates at that time? It may do his as an over-the-air update via a particular channel.
2) is some other device (eg. the Freeview box) triggering a change of input source?
MACHINES ARE TAKING OVER THE WORLD :'(
but .......
I still control the switch on the socket >:D
Quote from: class37025 on November 07, 2019, 06:10:11 PM
MACHINES ARE TAKING OVER THE WORLD :'(
but .......
I still control the switch on the socket >:D
and pay the electricity bill.
If you go to the settings menu and go down to the bottom, you get the option to reset the TV, just in case your mum has accidentally changed some obscure setting. I couldn't find one that switched to HD only.
Thanks to all who have replied so far. It's the switch to HD Friday night and back again Monday morning that tends to mock most answers. My Mum is no good with tech stuff (and I'm not much better) but I can't believe she regularly does something wrong each weekend.
Next time I'm round there I'll have a look at the reset.
Quote from: Newportnobby on November 07, 2019, 09:25:09 PM
Next time I'm round there I'll have a look at the reset.
On a Friday night? ;)
Does your Mum have a "favourites" list?
My mother-in-law did and some were HD and some weren't. Quite often when we visited we would find that she was watching a channel in none-HD that was readily available in HD. What she tended to do was select one of her "favourites" and when that programme had finished she would often channel surf from that point. Because Freeview's none-HD channels start at 1 and their HD channels start at 101 she often just stayed within one of these bands until pressing another one of her "favourites" that took her to the other band.
Could your Mum regularly watch an HD channel on a Friday night from her "favourites" list and then watch a none-HD channel from her "favourites" list on a Monday? Hope this makes sense.
Quote from: swisstrains on November 08, 2019, 09:58:58 AM
Does your Mum have a "favourites" list?
Sorry, but the simple answer to that is 'No'
She doesn't watch anything in HD as she says she can't see the difference and her Freeview box is non HD. TBH, I think the only reason she bought the damned telly was because it fitted her TV cabinet (she doesn't like TV's to be 'on show')
It does sound like a transmitter issue unless something locally is being switched on that blocks the 'regular' signal somehow.
You may have already tried this but if not https://www.samsung.com/levant/support/tv-audio-video/what-to-do-if-some-tv-channels-are-missing/ (https://www.samsung.com/levant/support/tv-audio-video/what-to-do-if-some-tv-channels-are-missing/)
Completely OT but I recall my old dad one night moaning he couldn't get the TV to change channel.
I helped him by suggesting he should try the TV's remote rather than his mobile phone.
Success!
Hope you get the mystery sorted, Mick.
Dave G