recently I changed from Plusnet [ basically BT with customer services that speak english] to Virgin Media.
what a :censored:
they had spent ages digging up the verges and footpaths to 'provide fibre to your home', and as Plusnet [ who I paid for fibre but got copper wire vie BT for the last mile or so, so no real improvement] were not interested in trying to give me a reliable service, I decided :-[ to change to Virgin. in theory got TV as well, none of the recent pixelated :poop: that we've been enduring for months, and for less per month, fibre to the house, 100mb download speed [ :laugh3: :laugh3: :laugh3:] and then reality set in.
connection interrupted ...
speed test - download 19.xx mb
whole lot off line due to 'upgrade of network' :veryangry: they've only just put in the network, for heavens sake.....
call to customer services, and guess what, a :censored: computer that doesn't listen to what you say ...
finally told me it needed to reset something or other [ by now well through the bottle of Scottish water, and losing the will to live ]
worked for a couple of days, then repeat last again.....
and again .....
finally, and don't ask me how, I spoke to a human ' nothing wrong with our system, your computer can't handle our download speeds ' yeah right, only got it last year for heavens sake ...
back to the phone computer ... 'if you are thinking of leaving us select option x '
crap music ...
more music ....
finally answered, and told I would have to pay an early disconnection fee to terminate my contract, explained, for about the third time, the problem with their system, but totally NAAFI [ ex squaddies will know what that means] so I am stuck with them for the next 12 months.
mind you, SWMBO can watch the TV which lets me get on with important things.
aaaaaaaaaaaaaaaaaaaaaaaaaaaaggggggggggggggggggggggghhhhhhhhhhhhhhhhhhhhh
I've got all the :poop: I need with Freeview so am happy to remain a Luddite. During the MotoGP season I just pay £6 a month for four channels of BT Sports.
Not totally related to the topic Alan but a somewhat interesting insight into the way things go on these days.
One quiet day a Kelly Communications van arrives at our yard and introduces himself and gives us 58 pages of paperwork stating that they are upgrading the BT overhead lines to enable super fast broadband to rural areas and as such would spend 8 days working in our fields and driveway with land rover mounted cherry pickers.
Oh and here's the sweetener they will compensate us for the damage to the fields! (Still not recieved)
As it turns out Kelly Communications are paid by BT Openreach per mile of cable upgraded. So the 6 mile that come across our fields to our offices have been upgraded and ready to receive BT super fast broadband as soon as we pay for the privilege.
Come round behind our offices and we have 7 telegraph poles that run down one of our driveways to our house and then across to our home before returning back to the line of telegraph poles through 3 more down our drive taking that to another mile long section, after pole 10 we have NO connection to the BT network because there are no other houses near by yet Kelly have been paid to upgrade this 7 miles of cable for no reason.
On our last telegraph pole we now have a coil of upgraded cable, probably a spare mile on there just for good measure zip tied to the top foot rest on the pole.
No logic behind it but obviously nice work if you can get it
sounds like a government initiative :smiley-laughing:
We did wonder if it was BUT
1, It started on time
2, it was completed in the 8 day timeframe
3, it didn't run 60000% over budget
4, the same contractor remained on the job the whole way through
5, At some point it might become useful
So after considering all of them we realised it couldn't of been
:laugh3:
:smiley-laughing: :smiley-laughing: :smiley-laughing: :smiley-laughing: :smiley-laughing: :smiley-laughing:
Been with Virgin for at least 10 years and they put our monthly bill up from £34 to £48, for what extra am I getting?. I only have broadband and landline. The reliability has been good . We spoke to a customer service agent who told us your getting a discount at that price £48 and there is nothing they could do to help.
After threatening to leave their service, another agent told us we can have the same package for £37 for 6 months and then renew if the package is still available.
Quote from: class37025 on August 15, 2019, 09:09:31 PM
recently I changed from Plusnet [ basically BT with customer services that speak english] to Virgin Media.
what a :censored:
they had spent ages digging up the verges and footpaths to 'provide fibre to your home', and as Plusnet [ who I paid for fibre but got copper wire vie BT for the last mile or so, so no real improvement] were not interested in trying to give me a reliable service, I decided :-[ to change to Virgin. in theory got TV as well, none of the recent pixelated :poop: that we've been enduring for months, and for less per month, fibre to the house, 100mb download speed [ :laugh3: :laugh3: :laugh3:] and then reality set in.
connection interrupted ...
speed test - download 19.xx mb
whole lot off line due to 'upgrade of network' :veryangry: they've only just put in the network, for heavens sake.....
call to customer services, and guess what, a :censored: computer that doesn't listen to what you say ...
finally told me it needed to reset something or other [ by now well through the bottle of Scottish water, and losing the will to live ]
worked for a couple of days, then repeat last again.....
and again .....
finally, and don't ask me how, I spoke to a human ' nothing wrong with our system, your computer can't handle our download speeds ' yeah right, only got it last year for heavens sake ...
back to the phone computer ... 'if you are thinking of leaving us select option x '
crap music ...
more music ....
finally answered, and told I would have to pay an early disconnection fee to terminate my contract, explained, for about the third time, the problem with their system, but totally NAAFI [ ex squaddies will know what that means] so I am stuck with them for the next 12 months.
mind you, SWMBO can watch the TV which lets me get on with important things.
aaaaaaaaaaaaaaaaaaaaaaaaaaaaggggggggggggggggggggggghhhhhhhhhhhhhhhhhhhhh
We had similar issues with another broadband provider, was never able to connect, turned out local exchange had not been upgraded, informed provider that as they were in breech of agreed contract that I was leaving without any costs as they had failed to provide me with the agreed connection etc, never heard anything from them again
If your broadband is slow you now have the right to leave without penalty even if you're in a contract. This from Ofcom dates from 2018:
QuoteIn future, providers will always have to give a minimum guaranteed speed to a potential customer at the point of sale. If that customer's speed then drops below the promised level, broadband firms will have one month to improve performance, before they must let customers walk away penalty-free.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/better-information-broadband-speeds (https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/better-information-broadband-speeds)
I don't know if this also applies to service being intermittent, but Ofcom has a contact page
https://www.ofcom.org.uk/about-ofcom/contact-us (https://www.ofcom.org.uk/about-ofcom/contact-us)
Ah yes Virgin.
Had many a dealing with them:
Originally signed up to them when living in city centre. All was well and internet was fast / reliable. I suspect this is much to do with the fact that when I moved in they actually had nothing to do (flat already wired up). I just plugged in the box and away I went.
Then moved out to suburbs and took the Virgin service with me. Actually that's not true; I moved somewhere without proper fibre and ended up paying the same for a fraction of the speed. Virgin didn't really want to know and in hindsight it took me a bit too long to work out I was being taken for a ride.
Threaten to leave and got a large discount.
THEN Mother dearest (in London) finally decided to join the 21st century and do something about all the leaflets she kept getting from Virgin saying how fast the fibre was in her road.
So began a clown show of errors that started with her lawn being dug up, resulted in a "it's all too difficult we can't connect you" shrug and ended with her house (6 months later) having NO power because, said clowns had sliced into the mains feed and eventually made her front lawn live :o
Thank goodness for the local electricity grid team who were fantastically reactive (and the team leader on site at my mums had some wonderfully creative words to describe Virgin when he found out what had happened).
Skyline2uk
:laughabovepost:
On one foot, but on the other, EEEEK!
I keep getting junk mail from Virgin so collect enough to fill a large Jiffy bag* and then send it back addressed to 'Beardy Man' at Virgin with no stamps on it. What happens to it I just don't know and, to be honest, don't care.
*Other bags may be available blah blah
Been with Virgin (and their predecessor in this area NTL) for about 16 years, as far as I recall have had only two days or so lost, when I moved from house to flat I was reconnected within 24 hours. I'm paying for "up to 100Mbs, usually get between 91 and 94.
One strange thing, in this block of flats Virgin is only available on the ground floor.
I have been with Virgin or its predecessors (ntl, Swindon Cable) for over 30 years and have had almost continuous service I believe the longest outage I have had has been 12 hours and get mid 80's mbps on my up to 100mbps deal, When my router went down they were out with a new one in under 24 hrs so I can not complain about the service I get from them. :thumbsup:
Typical of Sir Richard toothy Branson....
But I'm just sorry I didn't have the same exposure, my fault, I guess....
everything really slow today, disconnected a couple of times, just done a speed check and
Ping
<1 ms
Download
1.16 Mbps
Upload
542.79 Kbps
I know I'm using wi-fi, but not anywhere near 100mb promised, and I'm not more than the promised 100 metre from the modem, one floor up and about 20 foot away >:(
looks like another fight with the 'customer services computer voice'
might quote @Buffin's info, see if that makes any difference.
Quote from: class37025 on August 16, 2019, 01:36:52 PM
everything really slow today, disconnected a couple of times, just done a speed check and
Ping
<1 ms
Download
1.16 Mbps
Upload
542.79 Kbps
I know I'm using wi-fi, but not anywhere near 100mb promised, and I'm not more than the promised 100 metre from the modem, one floor up and about 20 foot away >:(
looks like another fight with the 'customer services computer voice'
might quote @Buffin's info, see if that makes any difference.
Absolutely should, you are not getting what you paid for.
Skyline2uk
just re-run the speed test and results now
Ping
1 ms
Download
10.27 Mbps
Upload
683.03 Kbps
just don't get it, but not happy, think I'll demand an engineer check it, that is if I can get to speak to a human :'(
and now
Ping
1 ms
Download
5.84 Mbps
Upload
9.08 Mbps
are these sort of variations normal, or do they point towards a cause ?
Virgin; Ping 17ms, down 92.35 up 6.03
and here again
Ping
<1 ms
Download
1.64 Mbps
Upload
1.59 Mbps
were you on wi-fi or a cable ?
I'm getting 400.27mps d/load and 21.12 upload on Virgin :thumbsup:
:veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry:
latest test :censored:
Ping
1 ms
Download
558.00 Kbps
Upload
593.13 Kbps
supposedly 100 mb, and according to them 'nothing wrong with our network' :help:
Quotewere you on wi-fi or a cable ?
Fibre optic cable. Originally had it for cable TV back in the '90s, then AOL around 2005/6 ish, they handed over to NTL which became part of Virgin some time after. I could get faster if I paid more but I'm satisfied with "up to 100" for all ~I want to do.
sorry, I meant was your download speed check done by wi-fi or on a computer connected to the 'modem' by a cable.
at present listening to the 19th minute of :poop: music while waiting to actually speak to a human. totally ignored the computer voice after selecting option 1 'tv, landline or broadband
got a human, :thumbsup:
now waiting to speak to a customer service manager , more music, :thumbsdown:
:veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry: :veryangry:
apparently I need to use a LAN cable to get a proper download speed check. explained several times that I do not have a 50 ft LAN cable, but idiot not listening, finally blew my stack, said forget it, phoning ofcom monday.
the system asks for characters from my pass word, but won't recognise them. :censored:
where is a Reaper when you want one
100 Mbps is their own product (Virgin Media infrastructure)
Sounds to me like they are using someone else infrastructure, most likely BT, performing a tracert will confirm this
However, as mentioned previously, you need to test the speed of the modem which you can do by logging into it
My own Hub3, connected to Virgin Media infrastructure) returns 85Mbps
However, browser based test currently return 2Mbps and this is due to peak time connection, off-peak it is nearer to 45Mbps
My first Hub3 lasted a few weeks and suffered intermittent connections
I phoned four times a day, every day, and after five days they confirmed it was faulty, replaced the following day
If the service does not match what you expect then complain, and complain, and complain
Equally, each time obtain a case reference number
had enough of t'internet, and the clowns on it. switching off, unplugging, and heading for an evening of NCIS series 16.
hate to think what L J GIBBS would have done to the likes of the cowboys at Virgin ........
I'm guessing 'extreme prejudice' would have been in there somewhere, as well as rule 9 >:D
back again, so first thing after checking forum, did a speed check, then a few more, results were
17/08/19 – 09.38
Ping
<1 ms
Download
131.48 Mbps
Upload
424.52 Kbps
09.42
Ping
<1 ms
Download
425.46 Kbps
Upload
276.10 Kbps
09.44
Ping
<1 ms
Download
1.05 Mbps
Upload
343.26 Kbps
10.00
Ping
<1 ms
Download
4.36 Mbps
Upload
2.11 Mbps
really amazed at the first one, but thereafter the usual. also lost connection twice so far, came up as no internet, but troubleshooter reset and back on.
wondering if it's the hub faulty, seems to mirror MJKERR's problems.
think I'll start again, and in an attempt to prove it, will use laptop on a LAN lead direct to hub.
How are you posting this? :hmmm: :dunce:
the power of thought :-[
Quote from: class37025 on August 17, 2019, 10:13:06 AM
the power of thought :-[
:laughabovepost:
Will all those believing in telekinesis raise my hand?
Quote from: class37025 on August 17, 2019, 10:07:52 AM
did a speed check
Are you using the software once logged into the Hub3 (assume you have a Hub3) or browser?
I had a similar problem this morning, confirming peak time had been applied to my account
Quote from: MJKERR on August 17, 2019, 03:10:58 PM
Quote from: class37025 on August 17, 2019, 10:07:52 AM
did a speed check
Are you using the software once logged into the Hub3 (assume you have a Hub3) or browser?
I had a similar problem this morning, confirming peak time had been applied to my account
assuming I have a hub, not sure what type, but what I used to refer to as a modem.
so fibre cable into black box, wi-fi from there to tower unit, only browser and speed check open when tests done, if that makes sense.
not sure what you mean by 'peak time had been applied to my account'
Suggest the wifi is the problem, mine is hardwired from PC to router and from router to "modem" then Virgin fibre, if I use wireless from my laptop to the router it is much slower than hard wired
if of any help, this is what the kit looks like.
cable in through wall into back of this
(https://www.ngaugeforum.co.uk/SMFN/gallery/80/311-170819181030.jpeg) (https://www.ngaugeforum.co.uk/SMFN/index.php?action=gallery;sa=view&id=80532)
this has a weird 3 pin plug feeding into it which must be left switched on at all times, apparently
(https://www.ngaugeforum.co.uk/SMFN/gallery/80/311-170819181144.jpeg) (https://www.ngaugeforum.co.uk/SMFN/index.php?action=gallery;sa=view&id=80533)
second cable from the white box leads to this, one wire then going to the black box, the other through to the sitting room and the TV box
(https://www.ngaugeforum.co.uk/SMFN/gallery/80/311-170819181334.jpeg) (https://www.ngaugeforum.co.uk/SMFN/index.php?action=gallery;sa=view&id=80534)
and this is the black box, or at least front of it
(https://www.ngaugeforum.co.uk/SMFN/gallery/80/311-170819181437.jpeg) (https://www.ngaugeforum.co.uk/SMFN/index.php?action=gallery;sa=view&id=80535)
not sure if it a modem, hub or what.
son in law bringing his laptop down later so we can use a LAN lead to connect to black bos, and then run the speed test again.
Look on the bright side class37025.
Neje20 could be involved and then you really would feel inadequate.
but could he work a german shepherd on an airfield at night, in the wind and rain, and detect an intruder and apprehend him, well at least get the shepherd to >:D
The white box is the BT convertor
The splitter then splits the cable, and are known for being installed incorrectly
One cable will go to the Tivo the other to the Hub3
The black box is the Hub3
There is a lot to go wrong there
I have had to rewire a splitter before, the engineer was called out for that, confirmed it was over 5 years old and had to be replaced
What you can do is connect the Hub3 to the connection output from the white box, and then compare
Also, do your speed tests with your PC directly connected to the Hub3 with an ethernet cable to rule out bad WiFi reception slowing things down.
Quote from: zwilnik on August 17, 2019, 07:57:45 PM
Also, do your speed tests with your PC directly connected to the Hub3 with an ethernet cable to rule out bad WiFi reception slowing things down.
Already mentioned, and repeated by myself
However, if you login to the admin panel of the Hub3 then you do not need to do so, and get it to perform the test direct to the network (nearest UBR hub if you are on Virgin Media infrastucture)
I talked with a technician whilst they completed this and watched them do it a few months ago, then they agreed the attentuation signal was too low
A technician visited and replaced one of the cables leading to the building, it had been damaged by water
Quote from: MJKERR on August 17, 2019, 07:48:06 PM
The white box is the BT convertor
The splitter then splits the cable, and are known for being installed incorrectly
One cable will go to the Tivo the other to the Hub3
The black box is the Hub3
There is a lot to go wrong there
I have had to rewire a splitter before, the engineer was called out for that, confirmed it was over 5 years old and had to be replaced
What you can do is connect the Hub3 to the connection output from the white box, and then compare
totally confused as to why I have a BT convertor ?
is [supposedly] connected directly to the Virgin fibre cable, which runs to their cabinet down the road, then via their own network.
BT network shouldn't be involved, should it ?
I'll try connecting the hub directly to the white box in the morning.
I'll also do the test with the laptop connected directly to the hub, not via wi-fi
:thankyousign: ALL VERY MUCH FOR YOUR ADVICE AND SUGGESTIONS.
much more helpful than VM >:(
" login to the admin panel of the Hub3" :-[
ok, how do I do that, don't forget I'm a luddite :'(
looks like I need to find an idiots guide .
Hub 3 access, similar to my Belkin router and probably most other similar devices
https://www.google.co.uk/search?source=hp&ei=mmtYXZOyHcXUsAfXtJWABA&q=hub3&oq=hub3&gs_l=psy-ab.3..0l5j0i10l2j0j0i10l2.3652.5185..7849...0.0..0.147.460.3j2......0....1..gws-wiz.......35i39j0i131.Icbkhg4LcfI&ved=0ahUKEwiT55f_5orkAhVFKuwKHVdaBUAQ4dUDCAc&uact=5 (https://www.google.co.uk/search?source=hp&ei=mmtYXZOyHcXUsAfXtJWABA&q=hub3&oq=hub3&gs_l=psy-ab.3..0l5j0i10l2j0j0i10l2.3652.5185..7849...0.0..0.147.460.3j2......0....1..gws-wiz.......35i39j0i131.Icbkhg4LcfI&ved=0ahUKEwiT55f_5orkAhVFKuwKHVdaBUAQ4dUDCAc&uact=5)
A quick Google search can frequently give you an answer quicker than asking a forum
managed to get the hub to do a system check, and although tower unit is about 30 linear feet from the hub, and VM promised 100 metres wi-fi connection, I was told to move it nearer to the hub >:(
had enough for now, will carry out other suggested testing tomorrow.
ain't it marvelous when you have to sort your problems out yourself, because the firm you are paying are not interested :veryangry:
this morning, armed with son in law's EliteBook 8440p, I prepared to do battle.
however, before connecting a LAN cable, or changing around the cables feeding the hub, I decided to do a speed test by wi-fi.
used the which speed test.
at the tabe, 8 ft away from the hub, the results were
ping 28ms download 109.4mbps upload 5.9mbps
I then went upstairs next to the tower unit, which was not switched on, and repeated the test, the results were
ping 40ms upload 12.7mbps download 4.1mbps
so it looks like I owe VM an apology, I am getting what I am paying for, but what happened to their 100 metre wi-fi range.
is it possible the thing that does the wi-fi in the hub could be faulty, not sending out a strong enough signal ?
back downstairs I have just run the test again, and results were
26ms / 106.1mbps / 5.9mbps
anyone know where I can get a 30ft LAN cable :)
Quote from: class37025 on August 18, 2019, 10:07:14 AM
this morning, armed with son in law's EliteBook 8440p, I prepared to do battle.
however, before connecting a LAN cable, or changing around the cables feeding the hub, I decided to do a speed test by wi-fi.
used the which speed test.
at the tabe, 8 ft away from the hub, the results were
ping 28ms download 109.4mbps upload 5.9mbps
I then went upstairs next to the tower unit, which was not switched on, and repeated the test, the results were
ping 40ms upload 12.7mbps download 4.1mbps
so it looks like I owe VM an apology, I am getting what I am paying for, but what happened to their 100 metre wi-fi range.
is it possible the thing that does the wi-fi in the hub could be faulty, not sending out a strong enough signal ?
back downstairs I have just run the test again, and results were
26ms / 106.1mbps / 5.9mbps
anyone know where I can get a 30ft LAN cable :)
May I please ask what your walls are made from? Especially thick stone walls can block WiFi.
Also, there may be interference going on with the WiFi signal. All sorts of things have been found to do this, including fish tank filters.
Does the speed only fall outside the room the router is in?
Skyline2uk
house was built in the 1950s, normal brick cavity walls, and timber joists, no steel girders AFAIK.
just went out into the hall, so one internal wall between laptop and hub, and results were 25ms / 107.5mbps / 5.9mbps
in bedroom above the hub = 25ms / 105.8mbps / 6.0mbps
back up by tower = 27ms / 20.3mbps / 5.5mbps
in the back bedroom = 25ms / 74.3mbps / 5.9mbps
lastly, in the bathroom, so diagonally opposite the hub, and furthest point away in the house = 26ms / 7.0mbps / 5.2mbps
looks almost as though there is a 'wall' down the centre of the house, front to back, that really reduces signal
a mate suggested getting something, that as he explained it, is like a 3 pin plug that you plug into a socket, and cable to the hub, then another that you put in a socket near the tower and cable to the tower.
apparently uses the mains as a LAN cable.
anyone tried one ?
Quote from: class37025 on August 18, 2019, 11:30:07 AM
a mate suggested getting something, that as he explained it, is like a 3 pin plug that you plug into a socket, and cable to the hub, then another that you put in a socket near the tower and cable to the tower.
apparently uses the mains as a LAN cable.
anyone tried one ?
Yup use them a fair bit. They come in different speeds (nowadays 1gbps is pretty common and I'm sure I've seen 2gbps ones now, but that would be overkill probably). They rely on your house wiring being good and all on the same box.
If you have a normal UK house that's up to code then they're pretty effective and straightforward. Just plug one in to the mains near the router (ideally directly into a wall socket but they can work on extension leads sometimes) and connect it with an ethernet lead. Then put another in whichever room you want to connect to and run an ethernet lead from it to an ethernet hub or direct to your computer.
You can use more of them to spread the ethernet love around the house. Basically treat each pair like an invisible ethernet extension lead.
If your house has been extended to the point where you have 2 fuse boxes it gets more tricky. The previous house I lived in was like that and they weren't able to communicate across to the extension because it was simply on a different mains circuit. I'm also finding that the wiring in Spanish houses isn't exactly ideal for them either. They work, but there's obviously a bit of signal loss because they're running at lower speed.
As far as WiFi advertised range is concerned, I've found that tends to be based on you living outdoors and not having any walls or floors.
I also use a mesh WiFi system, which works on the basis of having multiple WiFi nodes spread around the house. The idea is they mesh together with their own specific WiFi channel so that they work as repeaters and extend the range. Unfortunately, they don't do it particularly well. They don't extend the range much more than my old system of having Apple Airport Express base stations linked over (power link) ethernet connections and they're unreliable and buggy. Also they *only* work with their WiFi mesh, you can't feed each node from ethernet to get better signal.
The interface for them is also pretty abysmal and you can't pick which node you want a device to connect to (sometimes your mission critical fast device will connect at 5Ghz to the node sat nearby, other times it'll connect at 2.4ghz to the one on the opposite side of the house :/ ). This may be because I made the mistake of buying the Linksys Velop system before realising that Belkin had bought them out. So I don't know if the other ones are any better.
QuoteSo I don't know if the other ones are any better.
if youve got the money then ubiquiti is the only answer.
If you have an iPhone, download the Virgin Connect App
This can check the signal strength as you walk around, and can also suggest if WiFi repeaters are required
You might also want to check which channel the Hub3 is transmitting on, and if there are any other networks also on the same channel
If there are, same again login to the Hub3 disable Automated Channel and select one
Finally, the Hub3 by default transmits openly (you will see this as Virgin Media network)
You can also disable this so that the router is only serving you and any devices you want to connect to
Related to that, change the network name to something you recognise
QuoteYou might also want to check which channel the Hub3 is transmitting on, and if there are any other networks also on the same channel
If there are, same again login to the Hub3 disable Automated Channel and select one
This is the exact advice I read in the same article which explained how things like fish tanks can interfere with WiFi Signals. I would also suggest to give it a go, just make sure you note down all the details for new devices etc
Skyline2uk
just spent the last 25 minutes on the phone to VM, I think in Mumbai, they are so sorry to hear of my problem and can provide a booster for £3 per month ......... >:(
this is presumably to POSSIBLY give me the service I am already paying for, or probably not.
no offer of an engineer, no explanation of whey, when I was promised 100m wi-fi, it has a problem reaching even 30 ft.
also, basic impression was NAAFI :veryangry:
but.......
did get a complaint / case number :laugh3:
so tomorrow it's on the phone to ofcom, as you don't seem able to speak to any at Virgin who is any help.
where is that Scottish [falling down] water :beers:
Quotecan provide a booster for £3 per month
2 words,the second ones off.For 2 months "rental " you can buy 20 meters of network cable, 10 months and youve got a tp power link.
that's what my neighbour said.
he's got the cable, the ends, and will help me install it ......
but why should we ?
I pay VM for a service, outlined before I signed up, to provide a certain product.
they aren't providing it
they aren't interested in doing anything to provide it
they want me to pay them to leave because they are not providing the expected service
or
they expect me to pay them to provide additional equipment to possibly enable me to get what I was promised in the first place.
so, as the saying goes ....
bring it on.
Quoteoutlined before I signed up
have you that in writing? somewere in the 46234 pages of small print no doubt it will say "speeds
up to 100Mbs*"
*
if the moon is at the correct angle on uranus,the day name has a u in it and the low tide is rising on black sea
What is the architecture of your house like and the location of the Hub3 in relation to that?
My house is two levels, the Hub3 is in the top corner
As a result it is transmitting about 50% to the outside and neighbour
I have therefore lined the back side of the Hub3 with tin foil, to reflect the signal back to within the house
Try that?
As an aside, the last three days have been very poor, commentators curse I think
Yesterday I had problems synchronising Spotify, and it seemed to utilise all of the Hub3
Today I sent three documents to my printer, and the same occured again
Reset my Hub3, it took about 20 minutes (with the two arrow symbols before the network symbol appeared)
IP address changed, and vastly improved, or back to normal
see reply 51.
hub is in front downstairs room, angled at 45 degrees into the house.
tower unit is next floor up, in the next room across, ie next room to the one above the hub.
I was told wi-fi range was 100 meters, so even allowing for walls, surely 10 ft up and at most 20 fot away shouldn't produce results listed in several posts.
if I go to Tescos and buy a tin of baked beans, take it home and find it basically empty then I wouldn't expect Tescos to say 'for £3.00 a month we can send you some more beans'
Virgin just seem to be taking the mick, and considering they have only just come on line in this area, and want to get as big a take up as they can, you might be forgiven for expecting them to actually caring.
but they don't.
Ofcom tomorrow am, see what they have to say. fed up with dealing with beardie's idiots.
I hate to say it but I think you'll get nowhere with Ofcom.
I would expect VM's contract Ts & Cs to guarantee the 100MB/s over their infrastructure, i.e, to the Hub3, but to have lots of Caveats regarding Wifi.
There's dozens of things which can affect WiFi performance, all of which are outside of VM's control, or any other ISP,s for that matter.
Does your neighbour have Wifi, are they using the same band as you, are both your routers close to each other causing signal attenuation.
Your house and all the electrical things in it will affect the signal, etc, etc.
I've never used my ISP's Wifi on their black box. I have always connected it direct to our own Wifi routers, and let them do the work. We now use an Apple Airport combined backup drive and WiFi router, so now the WiFi in our house is faster than our internet service.
BTW, what's the speed of the WiFi device in your tower PC?
Regards,
John P
"BTW, what's the speed of the WiFi device in your tower PC?"
off hand I am not sure, but the speed on the laptop is not much better, as per previous posts.
it would help if VM actually came across as being interested, and helpfull, rather than just 'if you leave you have to pay a penalty' and 'a booster might help, it will cost £3 [and some pence] per month.'
certainly several of my neighbours, who were considering moving to VM, have not been impressed, and are re-considering.
but hey, VM don't seem to be concerned by customer feedback.
my neighbour has wi-fi, but not with VM, he had them for less than a week, wasn't getting the broadband or HD channels he was promised, so told them to cancel his contract and remove their equipment.
he was also threatened with a penalty payment, but pointed out that he was in his 14 day cooling off period. no more mentioned about penalties >:D
my first contact re poor speed was also within my cooling off period, and multiple complaints made since then as not resolved.
Quote from: jpendle on August 18, 2019, 09:21:17 PM
We now use an Apple Airport combined backup drive and WiFi router, so now the WiFi in our house is faster than our internet service.
D' you get the odd 747 taxiing across your garden, John? :laugh:
Naw, don't be silly.
There's a couple of Boeing 737 Max's stored at the back of the shed though.
John P
:claphappy: :claphappy: :claphappy:
so, spoke to Ofcom and got their advice, then back to VM, option this, option that, option the other, 'if you are thinking of leaving us'
THAT'S THE ONE :thumbsup:
actually got to a lady who listened, seem to understand, and was helpful.
firstly she sorted my password issue, their system has never accepted the one I set.
I then went the whole sad story, explaining my problems and the lack of any interest so far by anyone I'd spoken to.
She agreed that while I was getting 100mbps at the hub, my readings at the tower, even on wi-fi, should be much higher, and the 'service' I'd received so far was not good enough.
She has ordered me a pair of boosters, which she said should solve the problem, FOC and they should be with me wednesday.
any further problems get back to her.
why couldn't that have happened the first time I called >:(
so, hopefully all will be sorted, and my neighbour can stand down on fitting the LAN cable from the hub to the tower.
now all I need for my day to be complete is for the boxes I ordered last week to finally arrive so I can send out the stock I've sold.
i was going to recommend the BT "saucers" (MESH dishes) - expensive but very effective. lets hope the Virgin boosters are enough.
https://www.amazon.co.uk/dp/B07643DVCT?tag=22 (https://www.amazon.co.uk/dp/B07643DVCT?tag=22)
they are often on Sale so worth waiting.