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Title: BR Lines
Post by: Syrius on September 05, 2018, 10:46:16 PM

Hi everyone. I've been trying to contact BR Lines through their website. However it's been over a week and I haven't had a reply. I was wondering if anyone knows if they are away on holiday perhaps?

Title: Re: BR Lines
Post by: tunneroner61 on September 05, 2018, 11:00:28 PM

I find it best to ring him.

Norman

Title: Re: BR Lines
Post by: Tank on September 06, 2018, 07:12:35 AM

I haven't contacted them for some months, but I have always had a reply within 24 hours, as well as follow up emails.

Title: Re: BR Lines
Post by: Skyline2uk on September 06, 2018, 08:02:26 AM

In my experience Bob has always been very reliable so I would call him to see if he is available (every chance he could be on holiday).

Be aware that due to the aforementioned reliability; he often has a very long waiting list for jobs.

Skyline2uk

Title: Re: BR Lines
Post by: Paul-H on September 06, 2018, 08:47:56 AM

Hi

I have always phoned them, as that is also the only way to order from them, as there Website has no ordering facility, which is a bit odd in this day and age.

Paul

Title: Re: BR Lines
Post by: Adam1701D on September 06, 2018, 08:57:50 AM

I have just gone down the e-commerce route and it is no small feat to put all your stock onto a new system, believe me :)

If you have a large catalogue, it is a massive job to get everything on the new site. I'm still adding bits to mine...

Title: Re: BR Lines
Post by: robert shrives on September 06, 2018, 09:47:03 AM

Hi ,
Spoke to Robert two days ago to place order and he was at full speed with repairs. I imagine him sitting in a USS enterprise style captains chair as he seems able to turn and put his hand on the parts required so easily.

A pleasure to deal with everytime.
Robert

Title: Re: BR Lines
Post by: Mito on September 06, 2018, 08:53:44 PM

I spoke to his wife placing an order this week and had an email confirmation within 2 hours.

Title: Re: BR Lines
Post by: Newportnobby on September 06, 2018, 09:41:00 PM

Quote from: robert shrives on September 06, 2018, 09:47:03 AM
I imagine him sitting in a USS enterprise style captains chair......

.....muttering "NGauge" to himself

Title: Re: BR Lines
Post by: Syrius on September 07, 2018, 12:56:26 PM

@Newportnobby (http://www.ngaugeforum.co.uk/SMFN/index.php?action=profile;u=264)

That made me laugh out loud. Definitely needs a "Picard Face Palm"

(http://www.ngaugeforum.co.uk/SMFN/gallery/68/6959-070918123623.jpeg) (http://www.ngaugeforum.co.uk/SMFN/index.php?action=gallery;sa=view&id=68759)

Thanks for all the replies. Looks like I'll need to give him a call.

Title: Re: BR Lines
Post by: kirky on September 07, 2018, 06:00:58 PM

Quote from: robert shrives on September 06, 2018, 09:47:03 AM
Hi ,
Spoke to Robert two days ago to place order and he was at full speed with repairs. I imagine him sitting in a USS enterprise style captains chair as he seems able to turn and put his hand on the parts required so easily.

A pleasure to deal with everytime.
Robert

Ive actually been in his repair room. Im afraid its a little more mundane than you imagine. Its just an upstairs bedroom in a semi I'm afraid. However, he did have the biggest angle poise magnifier I've ever seen! He also had countless little organiser boxes, the ones that stack - millions of 'em.

Cheers
Kirky

N Gauge Forum

General Category => N Gauge Discussion => Topic started by: Syrius on September 05, 2018, 10:46:16 PM