Hattons have just written to me cancelling my order for three new Farish items, apparently because you are no longer supplying these to Hattons. I don't know the reason behind this but Hattons told me to contact Bachmann direct to find out more. The items are:
372-033DS Class 4073 4-6-0 5029 "Nunney Castle" in GWR green with DCC sound
372-876 Class 319 319382 in Thameslink livery
372-877 Class 319 319362 in Northern Rail livery
Has anyone else had a similar email, or know what is going on?
Hi
Just had auto email cancelling two train packs - the 47522 royal mail pack and 47583? NSE pack then another cancelling 20205 in preserved condition. Very Strange I wonder if perceptions on price value and sales has hit home and Bachmann are reducing financial exposure risks?
Robert
Are eHattons requiring a re-order because of a price hike and they don't eat to be caught wit their pants down.
Hi , May be but in past with coaches that got hiked I got an email advising and offering cancellation option not just been thrown back with out reason
Robert
Hi Gang,
I'm not really sure what is going on here but the 'Capital Connections' train pack is showing at Hattons as out of stock with the option to be notified if a pre-owned one surfaces!!! Strange...
I suspect this may either be a hiccup on the stock numbers and ordering or the cynic in me maybe thinks that Bachmann have pulled it back to make it a Collectors Club release and gain full retail price direct from the customer rather than trade price from the box-shifters.
It may be that more models will go this way given how everyone is reviewing their orders after recent 'above inflation' price increases...
I certainly know what new items I want...but I am considerably more choosy now about where my money goes.
Later,
Stu from EGDL.
Quote from: Snowwolflair on April 23, 2016, 04:28:35 PM
Are eHattons requiring a re-order because of a price hike and they don't eat to be caught wit their pants down.
Unlikely because Hattons no longer offer a guaranteed pre-order price, as Robert says below, instead if price rises you have the option to cancel.
I saw this on RM Web too. It does seem very strange to announce the sets then almost immediately cancel them. It could be costings, rationalising production or a multitude of other possibilities but it does seem to blow a big hole in the 2016/17 NSE celebration theme..
We have a few people in the trade on here, I wonder if they can shed any light??
Roy
Hi Guys
So far nothing from Farish about any cancelations, and i also cant believe they have all sold out already as they are still shown on the dealer website list as due soon. They arent however in the container that has just arrived so if they are imminent then there is a little time to go.
I doubt they would convert them to the collectors club range now as that would be a PR disaster to do that nd also they are also still showing as available to order. Its more likely to be something Hattons have done or changed on their system.
Hornby on the otherhand have cancelled around a third of the 2016 range so it is possible but i doubt it.
Richard
hattons cancelled my order for some regional railways coaches and class 37/4 as well
bit strange
tim
They cancelled my order for a couple of 319s. I attempted to place a new order, but the impression I got was that Hattons aren't getting 319s in stock - they only show as possible 2nd hand orders. I've now ordered them from elsewhere; hopefully they don't get cancelled again.
Hattons are normally pretty good - for example, I've had orders where the payment card has been declined (usually because I've changed cards in the time between placing the order and it being processed), and they've phoned me up and sorted it straightaway. This is the first time there's been an issue - seems to be a Bachmann problem rather than Hattons I think.
This is looking more like a Hattons problem rather than a Farish problem.
It begs the question are they going to stop stocking Farish after a mid year date and before the new items become available.
If i'm not mistaken they were also closing one of their premises.
NB. Farish have now posted a photo of the Nunney Castle on their website, so it's on its way!
Quote from: Snowwolflair on April 24, 2016, 12:46:01 AM
This is looking more like a Hattons problem rather than a Farish problem.
It begs the question are they going to stop stocking Farish after a mid year date and before the new items become available.
If i'm not mistaken they were also closing one of their premises.
They have closed their original shop in Liverpool and concentrated their operations at their warehouse on some deity-foresaken industrial estate, presumably the mail order business brings way more turnover than the shop and apparently it was in need of major repairs anyway.
It looks like someone has 'reset' all of the 2016 announced stuff. My class 40 preorder, which is still way, way off, hasn't changed status. All of the 2016 stuff I'd put on my wishlist has been changed to 'unavailable'.
I think a phone call is required.
I phoned straight away but Hattons could not tell me more and referred me to Bachmann. Since it's a weekend I have only been able to contact them electronically.
We seem to be no nearer to identifying at which end there is a problem.
It does seem as though only the 2016/17 Farish announcements are affected. Hattons told me that all my other existing Farish pre-orders are fine.
Quote from: msr on April 24, 2016, 08:45:26 AM
I phoned straight away but Hattons could not tell me more and referred me to Bachmann. Since it's a weekend I have only been able to contact them electronically.
We seem to be no nearer to identifying at which end there is a problem.
It does seem as though only the 2016/17 Farish announcements are affected. Hattons told me that all my other existing Farish pre-orders are fine.
This really does require a more substantial response from Hettons,
Maybe there is a new Hattons exclusive Class 319 in the offing in London Midland livery. :)
You have to ask what would prompt Farish to say to Hattons (and only Hetton) that they are not getting the new products.
The only thing I can think of is that Hattons have a credit line on product in stock and pay Farish on sale, and they do not have enough credit to place new orders.
Alternatively Farish may want advanced payment and Hattons wont/cant do this, but these are both guesses.
Hattons have apologised and posted on RMWeb that this is a system error at their end and will be corrected tomorrow morning. None of the items have been cancelled by Bachmann. Pre-orders will be reinstated.
Quote from: woodbury22uk on April 24, 2016, 06:58:02 PM
Hattons have aologised and posted on RMWeb that this is a system error at their end and will be corrected tomorrow morning. None of the items have been cancelled by Bachmann. Pre-orders will be reinstated.
To err is human to really screw things up you need a computer. ;D Glad to hear Hattons are OK.
ok that's good then
I think they should offer us all 100 pound gift vouchers to compensate for the distress caused ;)
Quote from: woodbury22uk on April 24, 2016, 06:58:02 PM
Hattons have apologised and posted on RMWeb that this is a system error at their end and will be corrected tomorrow morning. None of the items have been cancelled by Bachmann. Pre-orders will be reinstated.
Still is very poor for their staff to have been referring potential customers towards Bachmann to find out what has happened.
Probably weekend staff.
it's a shame they did'nt see fit to put a notice on NGF.
Quote from: Railwaygun on April 24, 2016, 09:51:58 PM
it's a shame they did'nt see fit to put a notice on NGF.
Probably do not have a staff member on the NGF, unless someone knows differently. Clearly they have a presence on RMWeb.
Quote from: Railwaygun on April 24, 2016, 09:51:58 PM
it's a shame they did'nt see fit to put a notice on NGF.
Hi
Probably don't know it exists however RMWeb with its ties to BRM is more widely known.
Cheers
Paul
Hi gang ,
Email this morning confirming errors at Hattons ends and all reinstated, apology given as noted you only need a computer system to really foul up !
Alls well that ends well.
Robert
Quote from: robert shrives on April 25, 2016, 11:26:34 AM
as noted you only need a computer system to really foul up ! someone who doesn't know how to use a computer system to really foul up !
FTFY
Quote from: MrDobilina on April 28, 2016, 12:26:31 PM
Quote from: robert shrives on April 25, 2016, 11:26:34 AM
as noted you only need a computer system to really foul up ! someone who doesn't know how to use a computer system to really foul up !
FTFY
The problem is computers do not say
"Are you sure?"
"Are you really sure?"
"Are you really really sure?"
"Are you really really really sure?"
"OK I will do it but its on your head" :doh:
On the other hand,
"I'm sorry Dave, I'm afraid I can't do that"
:smiley-laughing:
Quote from: Yet_Another on April 28, 2016, 12:48:51 PM
On the other hand,
"I'm sorry Dave, I'm afraid I can't do that"
:smiley-laughing:
And when my DCC sound chip says that to me I will give up :goggleeyes:
Quote from: Snowwolflair on April 28, 2016, 12:52:38 PM
Quote from: Yet_Another on April 28, 2016, 12:48:51 PM
On the other hand,
"I'm sorry Dave, I'm afraid I can't do that"
:smiley-laughing:
And when my DCC sound chip says that to me I will give up :goggleeyes:
If the DCC chip says that to me it's out the airlock post-haste!
I used to have a computer with a HAL9000 boot up message "I'm completely operational, and all my circuits are functioning perfectly."