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General Category => General Discussion => Topic started by: port perran on October 24, 2014, 09:51:39 PM

Title: It pays to Complain
Post by: port perran on October 24, 2014, 09:51:39 PM
Another bank story.
It's a bit long so I'll summarise.
Being self employed, I have had a small Income Protection Policy running with Lloyds via Scottish Widows.
As I'm nearing  retirement (December), I decided to cancel the policy for the last 3 months of its life.
Made an appointment in late July to see the advisor in my local Lloyds.
Arrived......only to be met by the wrong person (bank mistake) who knew nothing about Income Protection (she was however an expert on mortgages but as I don't have one that didn't help!).
Made a new appointment (3 weeks later as the Income Protection chappy was on holiday).
Eventually, cancelled the policy wef the October Payment.
Checked on-line on 16th Oct  to find the payment had been taken.
So....I thought, I won't rant and rave but simply set the facts down and sent it off the Scottish Widows.
Promptly got my October payment back plus £75-00 as a payment for the trouble they had caused me.
Result...I think !
Title: Re: It pays to Complain
Post by: Bealman on October 24, 2014, 10:08:15 PM
Sounds like it!  :thumbsup:
Title: Re: It pays to Complain
Post by: sparky on October 24, 2014, 10:10:16 PM
£75...nice round number for buying another loco ???
Title: Re: It pays to Complain
Post by: Agrippa on October 24, 2014, 11:38:36 PM
Good outcome!
Title: Re: It pays to Complain
Post by: Luke Piewalker on October 24, 2014, 11:42:15 PM
Unfortunately £75 is a nice round number you think is enough for buying a new loco, only to get a terrible shock when you look at the actual prices!
Title: Re: It pays to Complain
Post by: Bealman on October 25, 2014, 01:31:48 AM
Yeah, but as we say here in Oz, "better than a poke in the eye with a burnt stick"
Title: Re: It pays to Complain
Post by: colpatben on October 25, 2014, 06:15:10 AM
This links in with the topic regarding the banks inability to give the customer a good service. Although in this case it may have been the policy undewriter.
Income protection is exactly that, when reaching statutory retirement age it is assumed that you will receive an 'income' from the state, and therefore no longer need an IPP.
The problem is that a lot of these policy's have a 6 month notice of your intention to cancel (they do not cancel automatically although the provider knows your date of birth!). So you must give notice of your intention to cancel at retirement. If not they could take another 6 months premium.
Another 'dodgy' practice to extract money from the prudent, to maintain cheap mortgages and protect a housing market from collapse etc.
Will we ever again get a decent return on our savings!!!!!!
Title: Re: It pays to Complain
Post by: OwL on October 25, 2014, 09:11:18 AM
Quote from: Bealman on October 25, 2014, 01:31:48 AM
Yeah, but as we say here in Oz, "better than a poke in the eye with a burnt stick"

We have a different saying in the UK & (Malta) with the same meaning:

"Better than a kick in the buzzcocks"  :doh:

(Or words to that effect :D :-X)
Title: Re: It pays to Complain
Post by: colpatben on October 25, 2014, 05:27:20 PM
Quote from: Bealman on October 25, 2014, 01:31:48 AM
Yeah, but as we say here in Oz, "better than a poke in the eye with a burnt stick"

Or better than a poke in the eye with a pointed stick. I suppose in Oz the pointed stick gets burned when you 'throw another steak on the Barby'

BTW are you the original 'Beachcomber from Woolongong' (John Williamson). Or maybe not your kind of music.
Title: Re: It pays to Complain
Post by: steve836 on October 27, 2014, 06:09:48 PM
Quote from: colpatben on October 25, 2014, 05:27:20 PM
Quote from: Bealman on October 25, 2014, 01:31:48 AM
Yeah, but as we say here in Oz, "better than a poke in the eye with a burnt stick"

Or better than a poke in the eye with a pointed stick. I suppose in Oz the pointed stick gets burned when you 'throw another steak on the Barby'

BTW are you the original 'Beachcomber from Woolongong' (John Williamson). Or maybe not your kind of music.


The only Ossie singer I like is Kevin b****y Wilson--he's good
Title: Re: It pays to Complain
Post by: Agrippa on October 27, 2014, 06:33:44 PM
We say burnt stick in Jockshire, but don't think there's a barby connection.
Title: Re: It pays to Complain
Post by: colpatben on October 28, 2014, 06:31:04 AM
Quote from: Agrippa on October 27, 2014, 06:33:44 PM
We say burnt stick in Jockshire, but don't think there's a barby connection.
Probably throw another sassenach on the barbie, I think this is probably the correct spelling of the slang for BBQ, as Barby is a village in Northamptonshire.
Title: Re: It pays to Complain
Post by: Sprintex on October 28, 2014, 07:11:38 AM
Quote from: steve836 on October 27, 2014, 06:09:48 PM
The only Ossie singer I like is Kevin bloody Wilson--he's good

Another fan here ;) And the less said about Santa Claus the better I think! :laugh:

Mind you, at least that song brings us back to the point of the thread - complaining :D


Paul
Title: Re: It pays to Complain
Post by: Bob Tidbury on October 28, 2014, 08:10:55 AM
I thought I recognised that name we've got the Christmas tape very rude but also very funny even my wife who is usually a real prude sniggered at it.
Bob
Title: Re: It pays to Complain
Post by: Agrippa on October 28, 2014, 08:41:44 AM
Quote from: colpatben on October 28, 2014, 06:31:04 AM
probably throw another sassenach on the barbie

There's an old saying in Scotchland-  " :poop: doesnae burn "  :D