I have BT broadband with a monthly limit of 40 mb . exceeding this
results in an additional charge, so I download the BT usage meter,
however in the past month this is always about 3-4 days behind,
wondered if any other members used this.
slightly off topic, but I used to have BT broadband, useless tech support, and poor service generally.
finally bit the bullet and changed to 't'yorkshire lot' and absolutely great.
tech support speak sheffield, listen to you, and seem to know what they are doing, AND ARE INTERESTED IN SORTING YOUR PROBLEMS.
wouldn't go back to BT if you paid me.
just my opinion.
the useage record always seems up to date to the previous day, and you can set how much extra you want to authorise and pay for if you go over your limit, from £0 up.
cheers
alan
Quote from: Agrippa on January 13, 2013, 06:58:54 PM
I have BT broadband with a monthly limit of 40 mb . exceeding this
results in an additional charge, so I download the BT usage meter,
however in the past month this is always about 3-4 days behind,
wondered if any other members used this.
I have noticed this too
This is always a difficult topic.
We were with BT for some 5 years with absolutely no problems.
Switched to Sky a couple of years ago because of an offer.
BIG mistake.
Went grovelling back to BT after 2 weeks.
Again........since then no problems.
Does it depend on where you live I wonder ?
40Mb?
Mine's 10Gb.
So is mine, and they told me on the 28th December I was very close to the month's limit.
How useless was that? ::)
Quote from: class37025 on January 13, 2013, 07:21:49 PM
I used to have BT broadband, useless tech support, and poor service generally.
finally bit the bullet and changed to 't'yorkshire lot' and absolutely great.
wouldn't go back to BT if you paid me.
Guess who owns PlusNet ?
BT. You went back and paid
them for the privilege :laughabovepost:
Quote from: MikeDunn on January 13, 2013, 08:17:18 PM
Quote from: class37025 on January 13, 2013, 07:21:49 PM
I used to have BT broadband, useless tech support, and poor service generally.
finally bit the bullet and changed to 't'yorkshire lot' and absolutely great.
wouldn't go back to BT if you paid me.
Guess who owns PlusNet ?
BT.
You went back and paid them for the privilege :laughabovepost:
so how come I get good service and support from yorkshire lot, and muppets reading a script from BT?
with the way firms cross own each other it's often difficult to work who you actually deal with, all I can say is I am happy with the service etc I get from the yorkshire lot, and on my experience BT was not fit for purpose.
endof
Glad that things are still OK - but I scrubbedPlusNet from the options list when I found out BT now own them.
Just a matter of time before the once good service is contaminated beyond recovery ... The bean-counters are no doubt already asking 'why are we paying more to this side than the other side ? Get it sorted !'
I was originally on BT contract for 10mb , but soon moved up a level
as it being used up quickly each month, I can put up with the extra cost
for convenience, unfortunately where I live The BT Infinity service
is not available. This gives higher speed and supposedly unlimited
internet use, but I'm not sure about the latter, perhaps any member
with this can advise. Cheers :wave:
From BT, Infinity is available with a 40GB (not MB - that would be *very* harsh!) cap, or uncapped, depending on exactly which version you take.
Their regular ADSL product is available with 10GB or 40GB cap, or uncapped.
I love having Infinity (well, actually the wholesale version via my employer, not the BT residential product) - 45Mb/s down, but more importantly, 10Mb/s, so uploading photos and videos doesn't take all week. And that's on my rubbish copper that manages on around 7Mb/s on regular ADSL. Friends on good copper are seeing an actual 80Mb/s down / 20Mb up from Infinity2.
:claphappy:
Apologies to all & sundry, don't know my gigs from my migs! :dunce:
Plus one for Plusnet from me, whoever owns them.
I've been with them for four or five years until it went down last weekend. It took a while to get through but the guy on the other end diagnosed a router problem then told me unsolicited that I could go onto the latest tariff which more than halved my payment and included a new router for free. This arrived within a couple of days with some clear instructions, though I did have to try several times probably due to my own impatience.
I have BT Infinity (unlimited) and have had absolutely nothing but first class service from them.
Compared to some of the ISPs I've experienced overseas it's a real pleasure to have a reliable connection at excellent speed.
Quote from: Agrippa on January 13, 2013, 09:35:48 PM
Apologies to all & sundry, don't know my gigs from my migs! :dunce:
Let me help ...
One is a concert, the other is a make of Russian aircraft (usually fighters) :P
Been a BT Broadband customer for 10 years and have always found the product/service to be excellent. Waiting for Infinity to become available in my area.
Paddy
Same here, been on BT Broadband since it's inception in my area (which is about 10years), and only ever had one issue when a BT Engineer accidently shorted out mine and a neighbours links in the exchange.
Only gripe I have is with their Customer Service being overseas and the guys having to follow a script and not being allowed to deviate from that script, so when I tell them I'm a Network Engineer and I know what's wrong with my Broadband it throws them completely ;) ;)
Regards
Neal.
P.S. I can't get Infinity at the moment, because I'm directly connected to the local exchange and it would cost them far to much to connect me by fibre. :thumbsdown: :thumbsdown:
For me im with Sky Broadband as you get discount off their unlimited package reducing it to £7.50 a month iirc. this is with ADSL. I use to have my phone with BT I found them over priced, bad customer service, and generally dont have clue. Turust me i could write a whole essay over my bad experience with BT. But saying that bet anyone can say the same with Sky.
If im honest I prefer Virgin media, never had a problem with them, and i think i only had to phone their customer service once. If i could i would rather have Virgin Fibre service than BT's but thats my opinion.
I had an issue with their Service Centre. I had no service and a very nice Indian gentleman tested the line and said the problem was inside my house and it would cost me £70 is they found a fault and they needed access to fix it. I explained that as a Telecomms engineer of some 30 years, i knew the problem was not in the house. He asKed how I knew. I said that there was no volts on the incoming line so the fault was outside my house. Eventually, after 3 weeks it was traced to the block on the pole outside and fixed and I pushed for and got a refund.
I have been with BT for two years. Started out on the 10GB plus unlimited calls but was offered an incredibly good deal to upgrade to unlimited broadband last year (for considerably less than the 40GB)
Service is generally good but from time to time when I access my emails it keeps asking me for my password. It is a known issue that they are fixing.
switch to O2.absolutely brilliant.been with them three years and have already had one stint of six months half price and more recently one year half price for being a valued customer plus as a bonus british customer service, not somebody reading off a script in India like BT.
Quote from: Pengy on January 14, 2013, 05:54:07 PM
I have been with BT for two years. Started out on the 10GB plus unlimited calls but was offered an incredibly good deal to upgrade to unlimited broadband last year (for considerably less than the 40GB)
Service is generally good but from time to time when I access my emails it keeps asking me for my password. It is a known issue that they are fixing.
Never ever use a BT email address. It's BT/Yahoo still and part of their ethos is to sell on all email addresses to their advertisers, so BT email address get a *lot* more spam.
Having said that, I've been pleasantly surprised with my BT Infinity (unlimited), although possibly because I've not had to call customer support for anything yet :) (and I use a separate email system).
Quote from: Zwilnik on January 14, 2013, 06:34:11 PM
Never ever use a BT email address. It's BT/Yahoo still and part of their ethos is to sell on all email addresses to their advertisers, so BT email address get a *lot* more spam.
I think the first part is probably true regardless of who your provider is. Do you really want to have to change your email address just because you change who supplies your connectivity?
I don't trust anyone who isn't *me* to run my email, but that may just be me... >:D
Quote from: newportnobby on January 13, 2013, 07:46:17 PM
So is mine, and they told me on the 28th December I was very close to the month's limit.
How useless was that? ::)
The usual message includes a statement that you have used 7Gb of your 10Gb allocation. I used to find that useful. I would surprised if they have stopped doing that. I'm on Infinity now which just keeps getting better as the fibre gets closer and closer to the house each time BT do some digging round here.
Just some additional info. My daughter got an iPad last October (latest model with Retina display) and since then our broadband usage has nearly doubled. We have checked and she is not accessing large downloads - nothing that would explain this increase. Spoken to other people with iPads and they report similar WiFi increases so beware.
Paddy
Quote from: Paddy Coleman on January 15, 2013, 01:15:47 PM
Just some additional info. My daughter got an iPad last October (latest model with Retina display) and since then our broadband usage has nearly doubled. We have checked and she is not accessing large downloads - nothing that would explain this increase. Spoken to other people with iPads and they report similar WiFi increases so beware.
Paddy
Welcome to the 21st century. Once you start doing normal things with the Internet such as watching movies, downloading music and apps etc. 10gb a month doesn't seem that much like 'fair use'. Unfortunately ISPs are still playing catch up with Internet users and the technology using the net.
I made the mistake of buying my daughter an iPod Touch for Christmas. Ignoring the fact that the first one only lasted a week (White screen) and having to quote the sale of goods act before I got a replacement, our download usage has gone through the roof. She's not been downloading music or films, it just seems data hungry - plus I've now developed a real hatred of everything Apple.
What it has done is prompted me to look at my Broadband and phone contract. Being an ex BT employee, I've always been with BT but I'm now making the change to Plusnet - unlimited broadband fir £4.99 per month. Talking to BT I just ended up getting annoyed.
On the first call they just offered the standard 10gb broadband at £13.00 per month.
On the second call it went down to £10:65 per month.
When I called to get my MAC code they offered £8.65 per month.
Now I have an e-mail offering £5.50 per month!
I change to Plusnet next Thursday.
Well if she was downloading movies etc. then I would not have an issue. Anyway, got to the bottom of the problem after analyising the router logs and with help from BT. My daughters iPad apparently surfs the internet on its own even when not being used (logs showed this). Solution is to disable WiFi access (option on the iPad) and then the problem goes away. From what I have been told this is a known "feature" of Apple's iOS 6.
Hope this helps others with similar concerns.
Paddy
Quote from: Paddy Coleman on January 18, 2013, 08:52:56 AMSolution is to disable WiFi access (option on the iPad) and then the problem goes away. From what I have been told this is a known "feature" of Apple's iOS 6.
I believe a hammer also fixes the problem :claphappy:
Quote from: Paddy Coleman on January 18, 2013, 08:52:56 AM
Well if she was downloading movies etc. then I would not have an issue. Anyway, got to the bottom of the problem after analyising the router logs and with help from BT. My daughters iPad apparently surfs the internet on its own even when not being used (logs showed this). Solution is to disable WiFi access (option on the iPad) and then the problem goes away. From what I have been told this is a known "feature" of Apple's iOS 6.
Hope this helps others with similar concerns.
So what on earth is it doing?
What information is it looking for or what is it downloading?
Why does it need to?
Very intriguing.
Quote from: Joe 90 on January 18, 2013, 11:09:41 AM
Quote from: Paddy Coleman on January 18, 2013, 08:52:56 AM
My daughters iPad apparently surfs the internet on its own even when not being used (logs showed this). Solution is to disable WiFi access (option on the iPad) and then the problem goes away. From what I have been told this is a known "feature" of Apple's iOS 6.
So what on earth is it doing?
What information is it looking for or what is it downloading?
Why does it need to?
Very intriguing.
Could it be trying to sync with another device? We have iPads and a Kindle Fire here but no sign of increased usage of our download/upload allowances. But they are on manual synchronising.
Mike
Quote from: EtchedPixels on January 18, 2013, 10:52:52 AM
Quote from: Paddy Coleman on January 18, 2013, 08:52:56 AMSolution is to disable WiFi access (option on the iPad) and then the problem goes away. From what I have been told this is a known "feature" of Apple's iOS 6.
I believe a hammer also fixes the problem :claphappy:
Not quite as subtle as switching off the wifi, but it does indeed fix the problem
Quote from: Paddy Coleman on January 18, 2013, 08:52:56 AM
My daughters iPad apparently surfs the internet on its own even when not being used (logs showed this). Solution is to disable WiFi access (option on the iPad) and then the problem goes away.
Same goes for my sons 3DS and Wii. After he connected them wirelessly to my usage went up and the PC slowed down. Only sussed what it was as the Wiis power button stays orange rather than red when 'turned off'. It isn't made obvious but you actually have to set them up to disconnect when not being played with or they stay online (the default is to stay connected). Evidently the Wii is on the lookout for updates.
Gareth
if she's got it set to back up to her iCloud account, it'll be doing just that. Or if she's got PhotoStream on (photos get automatically synced to iCloud). That or it's set to automatically download apps or music purchased on iTunes elsewhere, it'll grab them from the internet whenever it can.
The point is, modern devices are designed around internet access so that you can keep everything in sync and not worry about forgetting to save something. Unfortunately ISPs are still designed around telephone companies trying to make profits off landlines and rotary dial phones.
I've no problem with our Wii or our DS's connecting to the internet but this damn iPod Touch is draining the life out of the broadband - and it's not backing up to the cloud. First and last Apple product I ever buy.
Quote from: tim-pelican on January 14, 2013, 08:01:03 PM
Quote from: Zwilnik on January 14, 2013, 06:34:11 PM
Never ever use a BT email address. It's BT/Yahoo still and part of their ethos is to sell on all email addresses to their advertisers, so BT email address get a *lot* more spam.
I think the first part is probably true regardless of who your provider is. Do you really want to have to change your email address just because you change who supplies your connectivity?
I don't trust anyone who isn't *me* to run my email, but that may just be me... >:D
I get absolutely no spam at all....and we are all running 3 dongles!!!!
Looked at getting a land line several times...far more expensive than Dongle and mobile package from 3 ;)
I fell out with BT big time a few years ago when I had an intermittent drop out that cleared every time I got an incoming telephone call. You can imagine the scenario every time I phoned tech support - "I just put a test on the line and it is working correctly."
Took 18 months to convince them there was a fault ... they threatened me with a £70 charge to send an engineer if he found fault on my premises. Took him less than 60 seconds to diagnose a fault in the exchange and less than 10 minutes to get it fixed.
That was about 3 or 4 years ago - switched to Orange (now EE) good rate and unlimited downloads. Had a burst of problems about a year ago which they eventually cleared by changing the router (4 times!).
Now getting drop outs quite frequently, tech support eventually were convinced to the point that they agreed to book out an engineer (without threatening a charge!!!) - then closed the fault down when I declined the first date they offered (I will be out of the country - so will have to start process again when I get back - next day). Coincidentally, the problem seems to have cleared - but someone is asking to be abandoned for abysmal customer service.
Quote from: 5982 on April 01, 2013, 05:43:36 PM
I fell out with BT big time a few years ago when I had an intermittent drop out that cleared every time I got an incoming telephone call. You can imagine the scenario every time I phoned tech support - "I just put a test on the line and it is working correctly."
Hehe, been round the loop with that one, with a line so noisy you could barely hear anything! They kept sending engineers, who did a test from the exchange first, turned up, logged a "no fault", charged me £50, fault back the next day, customer service agreed that they could barely hear me and took the charge off, rinse and repeat.
I never did convince them to come to my house *before* running a line test, and the broadband sat at a solid 14M throughout the process (so only noise in voice frequencies). One day a replacement pole sprang up at the back of the house while I was at work, and everything was crystal clear from then on.
Past 2 weeks I've had same as previous 2 posts, phone crackling,
sometimes broadband not working, when both ceased had to use my
mobile to contact their help site listening to music as "We are very busy
today". :veryangry: Eventually got through to robot who said "state your
problem", I said line dead , dalek repeated request. Finally through to
someone in the subcontinent who checked the line said it was fine, got
me to disconnect junction box which took ages to find a small crosshead
screwdriver.
Still not sure if line ok, only good point was they phoned me back on
my mobile while this was going on. (icon needed for incandescent).