Virgin Media

[themadhippy]

outlined before I signed up

have you that in writing? somewere in the 46234 pages of small print  no doubt it will say "speeds up to 100Mbs*"
*if the moon is at the correct angle on uranus,the day name has a u in it and the low tide is rising on black sea 

[MJKERR]

What is the architecture of your house like and the location of the Hub3 in relation to that?

My house is two levels, the Hub3 is in the top corner
As a result it is transmitting about 50% to the outside and neighbour
I have therefore lined the back side of the Hub3 with tin foil, to reflect the signal back to within the house
Try that?

As an aside, the last three days have been very poor, commentators curse I think
Yesterday I had problems synchronising Spotify, and it seemed to utilise all of the Hub3
Today I sent three documents to my printer, and the same occured again
Reset my Hub3, it took about 20 minutes (with the two arrow symbols before the network symbol appeared)
IP address changed, and vastly improved, or back to normal

[guest311]

see reply 51.

hub is in front downstairs room, angled at 45 degrees into the house.
tower unit is next floor up, in the next room across, ie next room to the one above the hub.
I was told wi-fi range was 100 meters, so even allowing for walls, surely 10 ft up and at most 20 fot away shouldn't produce results listed in several posts.

if I go to Tescos and buy a tin of baked beans, take it home and find it basically empty then I wouldn't expect Tescos to say 'for £3.00 a month we can send you some more beans'

Virgin just seem to be taking the mick, and considering they have only just come on line in this area, and want to get as big a take up as they can, you might be forgiven for expecting them to actually caring.

but they don't.

Ofcom tomorrow am, see what they have to say. fed up with dealing with beardie's idiots.

[jpendle]

I hate to say it but I think you'll get nowhere with Ofcom.

I would expect VM's contract Ts & Cs to guarantee the 100MB/s over their infrastructure, i.e, to the Hub3, but to have lots of Caveats regarding Wifi.

There's dozens of things which can affect WiFi performance, all of which are outside of VM's control, or any other ISP,s for that matter.

Does your neighbour have Wifi, are they using the same band as you, are both your routers close to each other causing signal attenuation.

Your house and all the electrical things in it will affect the signal, etc, etc.

I've never used my ISP's Wifi on their black box. I have always connected it direct to our own Wifi routers, and let them do the work. We now use an Apple Airport combined backup drive and WiFi router, so now the WiFi in our house is faster than our internet service.

BTW, what's the speed of the WiFi device in your tower PC?

Regards,

John P

[guest311]

"BTW, what's the speed of the WiFi device in your tower PC?"

off hand I am not sure, but the speed on the laptop is not much better, as per previous posts.

it would help if VM actually came across as being interested, and helpfull, rather than just 'if you leave you have to pay a penalty' and 'a booster might help, it will cost £3 [and some pence] per month.'

certainly several of my neighbours, who were considering moving to VM, have not been impressed, and are re-considering.

but hey, VM don't seem to be concerned by customer feedback.

my neighbour has wi-fi, but not with VM, he had them for less than a week, wasn't getting the broadband or HD channels he was promised, so told them to cancel his contract and remove their equipment.

he was also threatened with a penalty payment, but pointed out that he was in his 14 day cooling off period. no more mentioned about penalties 

my first contact re poor speed was also within my cooling off period, and multiple complaints made since then as not resolved.

[Newportnobby]

We now use an Apple Airport combined backup drive and WiFi router, so now the WiFi in our house is faster than our internet service.

D' you get the odd 747 taxiing across your garden, John?

[jpendle]

Naw, don't be silly.

There's a couple of Boeing 737 Max's stored at the back of the shed though.

John P

[guest311]

 

so, spoke to Ofcom and got their advice, then back to VM, option this, option that, option the other, 'if you are thinking of leaving us'

THAT'S THE ONE 

actually got to a lady who listened, seem to understand, and was helpful.

firstly she sorted my password issue, their system has never accepted the one I set.
I then went the whole sad story, explaining my problems and the lack of any interest so far by anyone I'd spoken to.
She agreed that while I was getting 100mbps at the hub, my readings at the tower, even on wi-fi, should be much higher, and the 'service' I'd received so far was not good enough.
She has ordered me a pair of boosters, which she said should solve the problem, FOC and they should be with me wednesday.
any further problems get back to her.

why couldn't that have happened the first time I called 

so, hopefully all will be sorted, and my neighbour can stand down on fitting the LAN cable from the hub to the tower.

now all I need for my day to be complete is for the boxes I ordered last week to finally arrive so I can send out the stock I've sold.

[Railwaygun]

i was going to recommend the BT "saucers" (MESH dishes) - expensive but very effective. lets hope the Virgin boosters are enough.

https://www.amazon.co.uk/dp/B07643DVCT?tag=22

they are often on Sale so worth waiting.