Tank has informed us of the following problem...
'BT have decided that this site needs to be blacklisted from their email servers, and so our email notifications won't get through.
If you have a BT account, please can you notify them that this site is safe!
Many thanks,
Tank'
I have just complained to BT about this. I hope many other BT account holders will do the same.
:o Seems a bit strange that ???
My computer runs 'BT net protect in conjunction with McAfee'. On this system at the top of each page/site you
are on, you either get a 'red banner' as stay away and is blocked, 'yellow banner' as a warning, 'grey banner' as
safe but needs more feedback and 'green banner' meaning totally safe.
THE N GAUGE FORUM HAS A GREEN BANNER.
I will be contacting BT about this discrepancy in their system and ask for an explanation.
Roger
Hi Bob
More than happy to fire of a complaint but cant find an obvious way via my email account. :veryangry:
How did you send your complaint in?
Ray
Got my complaint lodged by calling 0800 800 150 (8am to 8pm)
Explained the situation with the emails AND informed them about their own security
program giving the N Gauge site the 'all clear'.
Roger
Quote from: Only Me on November 10, 2014, 07:36:51 PM
Try this
http://bt.custhelp.com/app/answers/detail/a_id/46768/session/L2F2LzEvdGltZS8xNDE1NjQ4MDc1L3NpZC9Rak5qazU3bQ%3D%3D#allowingsites (http://bt.custhelp.com/app/answers/detail/a_id/46768/session/L2F2LzEvdGltZS8xNDE1NjQ4MDc1L3NpZC9Rak5qazU3bQ%3D%3D#allowingsites)
You just have to be joking!!
Can you see any normal human being going through this or even understanding what its about?
I just complained to BT and asked THEM to sort it out. I don't recall asking them to ban N gauge emails!!
Quote from: REGP on November 10, 2014, 07:30:25 PM
Hi Bob
More than happy to fire of a complaint but cant find an obvious way via my email account. :veryangry:
How did you send your complaint in?
Ray
Ray
What I did was..
1. log into MyBT account
2. Scroll to bottom of page and click on the 'Contact BT' in small print
3. Click on 'Feedback or Complain'
4. Click on 'Other technical issues' bottom left
5. Click on 'Email us'
6. Fill in the form with your complaint details - make sure you say that this site is safe and give url for N gauge forum. Where it says 'What do you need to email us about' select 'Other'
Hope this helps
They don't make it easy do they!!!
Hi Bob
Thanks for that, Ive just spent about half an hour on their live technical assistance chat.
They were quite adamant that they BT do not block anything their end.
After running a couple of checks they asked me to send myself an email, which I did.
Low and behold an email from the Forum also comes through informing me of your post above.
I don't know what to make of that, ??? but I'll leave it for now and see if I continue to get emails from the Forum.
Ray
Quote from: REGP on November 10, 2014, 08:46:25 PM
Hi Bob
Thanks for that, Ive just spent about half an hour on their live technical assistance chat.
They were quite adamant that they BT do not block anything their end.
After running a couple of checks they asked me to send myself an email, which I did.
Low and behold an email from the Forum also comes through informing me of your post above.
I don't know what to make of that, ??? but I'll leave it for now and see if I continue to get emails from the Forum.
Ray
Hi Ray
Maybe Tank has misunderstood the problem/non problem
Sorry if I/we have set people on a wild goose chase.
It is just the emails, not the website itself.
Here is an example from your email Austinbob....
----------------
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
**********@btinternet.com
SMTP error from remote mail server after MAIL FROM:<tank> SIZE=3970:
host mx.bt.lon5.cpcloud.co.uk [65.20.0.49]: 522 IP REPUTATION BAD (please check for IP address listing on reputation services)
---------------------
Other emails I've had also say that we are blacklisted, blocked etc. It's gone on for a few days now. The hosting company have asked BT to take the blacklisting away numerous times, which they have, and it returns again days later. They asked me to complain direct to BT, which I have.
Quote from: Tank on November 10, 2014, 09:13:55 PM
It is just the emails, not the website itself.
Here is an example from your email Austinbob....
----------------
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
**********@btinternet.com
SMTP error from remote mail server after MAIL FROM:<tank> SIZE=3970:
host mx.bt.lon5.cpcloud.co.uk [65.20.0.49]: 522 IP REPUTATION BAD (please check for IP address listing on reputation services)
---------------------
Other emails I've had also say that we are blacklisted, blocked etc. It's gone on for a few days now. The hosting company have asked BT to take the blacklisting away numerous times, which they have, and it returns again days later. They asked me to complain direct to BT, which I have.
Thanks Tank
Hope it gets sorted soon. Is there anything else we can do to clear this up??
BT draw their blacklisting data from external databases. If your host happens to be sharing with someone bad then it'll keep getting blacklisted.
Looking here
http://mxtoolbox.com/blacklists.aspx (http://mxtoolbox.com/blacklists.aspx)
with the www.ngaugeforum.co.uk (http://www.ngaugeforum.co.uk) address shows clean, but it depends whether the notification email is routed via something else
Your email seems to go out via
10.1.7.155 (internal addressing)
94.126.40.140 (webpool1.lcn.com)
94.126.40.188 (outscan2.ai270.net)
94.126.40.182 (out-mta15.ai270.net)
and the end of the chain is on the s**tlist for several providers so will get rejected, marked down or simply discarded.
You need to discuss this with your hosting company, BT is just inheriting data from SORBS and other spam filter databases
(Tell them its blacklisted on sorbs, uceprotectl1, mailspike, lashpack and lvmsip)
Many thanks Alan. I'll keep on emailing LCN then. :thumbsup:
Quote from: austinbob on November 10, 2014, 09:19:22 PM
Quote from: Tank on November 10, 2014, 09:13:55 PM
It is just the emails, not the website itself.
Here is an example from your email Austinbob....
----------------
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
**********@btinternet.com
SMTP error from remote mail server after MAIL FROM:<tank> SIZE=3970:
host mx.bt.lon5.cpcloud.co.uk [65.20.0.49]: 522 IP REPUTATION BAD (please check for IP address listing on reputation services)
---------------------
Other emails I've had also say that we are blacklisted, blocked etc. It's gone on for a few days now. The hosting company have asked BT to take the blacklisting away numerous times, which they have, and it returns again days later. They asked me to complain direct to BT, which I have.
Thanks Tank
Hope it gets sorted soon. Is there anything else we can do to clear this up??
Just had a call from BT - a bit difficult to understand what the guy was saying but I think the jist of it was that they don't block emails from 'normal' sites and they don't have a blacklist.
Quote from: austinbob on November 10, 2014, 06:48:00 PM
Tank has informed us of the following problem...
'BT have decided that this site needs to be blacklisted from their email servers, and so our email notifications won't get through.
If you have a BT account, please can you notify them that this site is safe!
Many thanks,
Tank'
I have just complained to BT about this. I hope many other BT account holders will do the same.
Simple guys, all you BT customers e-mail in to BT and let them know that if this isn't sorted, you'll return the gesture by blacklisting them :D
Quote from: DesertHound on November 11, 2014, 07:56:05 PM
Quote from: austinbob on November 10, 2014, 06:48:00 PM
Tank has informed us of the following problem...
'BT have decided that this site needs to be blacklisted from their email servers, and so our email notifications won't get through.
If you have a BT account, please can you notify them that this site is safe!
Many thanks,
Tank'
I have just complained to BT about this. I hope many other BT account holders will do the same.
Simple guys, all you BT customers e-mail in to BT and let them know that if this isn't sorted, you'll return the gesture by blacklisting them :D
Desrthouund - I think it might be a bit premature to complain en masse to BT as my feedback from them so far is that they don't think its them causing the problem. I quote
'Hi Mr Austin,
Thank you for contacting BT complaints team. I will be handling your complaints case and will make sure that you are getting a proper resolution from our end.
We are sorry for the inconvenience.
As per the conversation we had on the phone I check and find that BT blocks only the illegal and government banned web sites. As you are trying to work on a genuine web site you should not be having any problem.'
Its probably best we let tank find the source of the problem.
I am a BT Infinity user using BT Mail and I am still receiving email notifications from NGF as always. If this is a BT issue it appears to be having no impact on my service. From what I read here it looks like the issues are at the hosting end and that this is bogus blacklisting.
I'm on Yahoo here in Aus and I can assure you I'm getting notifications.
All I'm saying is that I'm getting notifications here in Australia. :thumbsup:
Quote from: austinbob on November 12, 2014, 08:25:33 AM
As per the conversation we had on the phone I check and find that BT blocks only the illegal and government banned web sites. As you are trying to work on a genuine web site you should not be having any problem.'
He's talking about the web blocking, not mail filtering.
Alan
Quote from: austinbob on November 12, 2014, 08:25:33 AM
Quote from: DesertHound on November 11, 2014, 07:56:05 PM
Quote from: austinbob on November 10, 2014, 06:48:00 PM
Tank has informed us of the following problem...
'BT have decided that this site needs to be blacklisted from their email servers, and so our email notifications won't get through.
If you have a BT account, please can you notify them that this site is safe!
Many thanks,
Tank'
I have just complained to BT about this. I hope many other BT account holders will do the same.
Simple guys, all you BT customers e-mail in to BT and let them know that if this isn't sorted, you'll return the gesture by blacklisting them :D
Desrthouund - I think it might be a bit premature to complain en masse to BT as my feedback from them so far is that they don't think its them causing the problem. I quote
'Hi Mr Austin,
Thank you for contacting BT complaints team. I will be handling your complaints case and will make sure that you are getting a proper resolution from our end.
We are sorry for the inconvenience.
As per the conversation we had on the phone I check and find that BT blocks only the illegal and government banned web sites. As you are trying to work on a genuine web site you should not be having any problem.'
Its probably best we let tank find the source of the problem.
Fair enough Bob. It was meant a bit tongue in cheek but I take your point and it's not necessarily BT's fault.
Cheers
Dan
I appreciate all of your help. I'll see if I can get any further. The hosting company is having another look.
:thankyousign:
Quote from: DesertHound on November 12, 2014, 01:06:20 PM
Quote from: austinbob on November 12, 2014, 08:25:33 AM
Quote from: DesertHound on November 11, 2014, 07:56:05 PM
Quote from: austinbob on November 10, 2014, 06:48:00 PM
Tank has informed us of the following problem...
'BT have decided that this site needs to be blacklisted from their email servers, and so our email notifications won't get through.
If you have a BT account, please can you notify them that this site is safe!
Many thanks,
Tank'
I have just complained to BT about this. I hope many other BT account holders will do the same.
Simple guys, all you BT customers e-mail in to BT and let them know that if this isn't sorted, you'll return the gesture by blacklisting them :D
Desrthouund - I think it might be a bit premature to complain en masse to BT as my feedback from them so far is that they don't think its them causing the problem. I quote
'Hi Mr Austin,
Thank you for contacting BT complaints team. I will be handling your complaints case and will make sure that you are getting a proper resolution from our end.
We are sorry for the inconvenience.
As per the conversation we had on the phone I check and find that BT blocks only the illegal and government banned web sites. As you are trying to work on a genuine web site you should not be having any problem.'
Its probably best we let tank find the source of the problem.
Fair enough Bob. It was meant a bit tongue in cheek but I take your point and it's not necessarily BT's fault.
Cheers
Dan
Sorry Dan
The tongue in cheek bit went right over my head. Must be getting more grumpy in my old age!!
Bob
Nothing for you to apologise for. Let's hope it all gets sorted ASAP. I haven't had the e-mail issues (I think) but have definitely had the access problems, just like everyone else. Having read the thread more thoroughly, I also doubt it's BT's fault (or at least not primarily their fault).
Access seems better today for me.
Dan
Quote from: Tank on November 10, 2014, 10:10:13 PMMany thanks Alan. I'll keep on emailing LCN then
Do you not control the mailserver and IP addresses?
If you do, then you can very quickly resolve the issue with the blacklisting
It's horrific when it happens, but is usually resolved in a few hours
The main side effect is that ISP tend to retain the information for several days, so report the blacklisting even after removal
I'm a BT Infinity user and I've also been having the same problem. The only way of finding topic replies for the last few days has been to log onto the web site and check for 'new replies to my posts'. However, having also reported it to BT, they are adamant that the problem does not rest with them. They suggest contacting our ISP to see if they can throw some light onto the matter.
Back when I used to run my own mail server, I observed that BT took a dislike to it and would accept emails (verifiable from the server logs), but silently discard them (verifiable from the recipients, who never received them, not even marked as spam).