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Author Topic: B.T. broadband...to stay or not to stay?  (Read 1611 times)

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Offline Calnefoxile

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Re: B.T. broadband...to stay or not to stay?
« Reply #15 on: July 22, 2016, 11:45:45 AM »

Same here, been with BT for over 20 years since the days of dial-up.

Only had 1 major issue which took a few weeks to resolve and I had to get a BT Business contact I had to intervene, turned out to be a bit of hidden wire shorting my pair to another pair in the Krone block in the exchange.

I can't get Fibre as I'm directly connected to the exchange, although that didn't seem to stop BT trying to charge me more for my broadband than someone with Fibre, 1 phonecall later and I'm paying 15.99 a month for it.

Would I go anywhere else?? Probably not, mainly because I'm not going to get any increase in speed until they sort out those of us directly connected to the exchange with Fibre, and I can't get Virgin as we don't have Cable in Calne either.

Regards

Neal.

Offline JRS747

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Re: B.T. broadband...to stay or not to stay?
« Reply #16 on: July 23, 2016, 04:15:52 AM »
If you want to save money you probably have to move at the end of your contract. I'm with Plusnet, excellent customer service and not one technical issue in 2 years. I was with BT, very unhelpful, I had numerous disconnects which they denied then when I left they said "it's the same line you will have the same problem with your new supplier": I didn't.
Talk Talk are very cheap but that is all they have going for them. Their customer service is awful and they are almost impossible to leave: it took me months to escape and I know others who have had the same problem.
I thought the Sky deal looked very good but found that my paid in advance line rental is not transferable to them (why not?) so I will have to wait for it to end.
Join Quidco and go through them for some serious cashback deals on broadband.

John
The first principle is that you must not fool yourself - and you are the easiest person to fool

 

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