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Notices, Help With Problems and Your Forum Ideas... => Computer Help => Topic started by: Papyrus on April 07, 2018, 03:59:34 PM

Title: Canon printer slightly unwell
Post by: Papyrus on April 07, 2018, 03:59:34 PM
I have a Canon MG7751 inkjet printer (2-3 years old) which I am generally quite pleased with, but yesterday it developed a fault - the cyan stopped printing. The ink tank wasn't empty, but I changed it anyway, and ran the nozzle cleaning programme a couple of times but it's still the same. I phoned PC World, but got the brush-off, and I don't know of any other repairers in the locality. My wife is muttering darkly about throwing it away and getting a new one, but I don't like throwing away something that might be repairable.

Do any of you good people know a) of anything else I might try myself to fix it and b) failing that, is an economical repair likely to be feasible?

All suggestions gratefully received.

Cheers,

Chris
Title: Re: Canon printer slightly unwell
Post by: OwL on April 07, 2018, 04:25:27 PM
Here is the link to Cannon website with your printer model on there (I checked)
You can then download the manual for this model and trouble shooting guide.
I hope this helps you:

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma-mg7751.aspx?type=drivers&language=&os= (https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma-mg7751.aspx?type=drivers&language=&os=)

Good Luck and I hope you manage to fix it :thumbsup:
Title: Re: Canon printer slightly unwell
Post by: Papyrus on April 07, 2018, 04:29:06 PM
Thanks for that, but I should have said I already had the manual and tried that too!

Cheers,

Chris
Title: Re: Canon printer slightly unwell
Post by: themadhippy on April 07, 2018, 04:46:59 PM
By the time you've paid someone to diagnose the fault you'll be most of the way to buying a new printer and thats before the actual repair bill appears.
You could try contacting the retailer were you purchased it and point out under uk law that you have a 6 year warranty and its them,not the manufacturer who has to honor that agreement,but you also need to prove the fault was caused by a manufacturing fault,not normal wear and tear
Title: Re: Canon printer slightly unwell
Post by: Bob G on April 07, 2018, 05:46:10 PM
Where did you get six years warranty from?
Title: Re: Canon printer slightly unwell
Post by: themadhippy on April 07, 2018, 05:56:27 PM
Quote
Where did you get six years warranty from?
consumer rights act 2015
Title: Re: Canon printer slightly unwell
Post by: MJKERR on April 07, 2018, 06:13:29 PM
uk law that you have a 6 year warranty
Please do not confuse warranty with guarantee

The majority of goods come with a one year guarantee
In England and Wales this extends to six years, in Scotland it is five years
In the first year the retailer is responsible
After that the owner must prove the goods have a manufacturing fault

Quite correctly, it does not cover wear and tear
Sadly printer heads are classed as wear and tear

Equally, it is throw away society, and more often cheaper to replace than repair

I repaired a previous Canon mobile printer twice, now have a HP mobile printer
Even those only last about 18 months

My main printer, HP Officejet, about 4 years old started becoming faulty at the end of last year
Last month it stopped printing colours correctly, so replaced it
Ironically, the five virtually unused printer cartridges went in the bin
This new HP Officejet printer has Instant Ink, and that ink alone has paid for the printer as it was free and arrived two weeks later, and I have now cancelled the Instant Ink account
Title: Re: Canon printer slightly unwell
Post by: dannyboy on April 07, 2018, 07:03:51 PM
I was in Asda in Enniskillen this morning and I saw that they had two versions of Canon printer/scanner/copier available and both had the separate ink cartridges. The 'cheap' one was 39 and the 'expensive' one 49, (or thereabouts). MJK is right about the consumer having to prove an inherent manufacturing fault after the initial guarantee runs out.
Title: Re: Canon printer slightly unwell
Post by: Ditape on April 07, 2018, 08:13:37 PM
Many years back I had a canon printer and the heads got blocked I got some head cleaning fluid on ebay that extended the life by a couple of years.
https://www.ebay.co.uk/itm/ZAP-Inkjet-print-head-printhead-unblock-cleaner-for-Epson-Canon-HP-Lexmark/181910153945?hash=item2a5ab0aad9:g:AZ8AAOSwT5tWKPlA (https://www.ebay.co.uk/itm/ZAP-Inkjet-print-head-printhead-unblock-cleaner-for-Epson-Canon-HP-Lexmark/181910153945?hash=item2a5ab0aad9:g:AZ8AAOSwT5tWKPlA)
Title: Re: Canon printer slightly unwell
Post by: BoxTunnel on April 07, 2018, 10:21:58 PM
...Equally, it is throw away society, and more often cheaper to replace than repair

This.

A year or two ago I listened to a radio interview with the CEO of a major washing machine company (Indesit?  I forget.)  He said that he could easily manufacture a washing machine that would last a lifetime, but people would not pay for it. 

I recently bought an HP inkjet printer/scanner for 24.99 delivered to my local Tesco about 5 minutes walk away from my flat.  The ink refills are almost twenty quid when I need to replace them which is fine, but if the printer starts playing up it goes to the tip and I'll get another one from whomever is selling cheap!

Graham, needs a printer because he can't read his own handwriting.
Title: Re: Canon printer slightly unwell
Post by: themadhippy on April 08, 2018, 01:00:55 AM
cut your loses and buy a laser
After eons of printers,from sinclair thermals,through golf balls,via  dot matrix and 4 colour ribbons  to ink jets, none have lasted or been as reliable as my brother laser.Dont print for a few weeks/months?no problem,blocked inkjets dont happen,nor do smuged print output or soggy paper
Title: Re: Canon printer slightly unwell
Post by: Bealman on April 08, 2018, 05:10:54 AM
Yes, I must plead guilty to throwing them away and just buying a new one if they start playing up.

In my defense, I do pull them apart before I trash them, and salvage things like stepper motors, small screws, etc for my electronics junkbox. You never know when you can have a need for 'em!
Title: Re: Canon printer slightly unwell
Post by: Papyrus on April 08, 2018, 11:53:21 AM
cut your loses and buy a laser
After eons of printers,from sinclair thermals,through golf balls,via  dot matrix and 4 colour ribbons  to ink jets, none have lasted or been as reliable as my brother laser.Dont print for a few weeks/months?no problem,blocked inkjets dont happen,nor do smuged print output or soggy paper

Hmm, yes. My geeky stepson keeps saying how much better laser printers are. My doubts are 1) they are much more expensive to buy, 2) toner cartridges are even more expensive than ink, although they are supposed to last much longer and 3) they appear to be physically much bigger. Most of the ones I have seen advertised seem to be about the size of a small fridge and I don't have room for that in my little living room, whereas at least my inkjet printer sits unobtrusively in a corner. I shall ponder the matter further.

Cheers,

Chris
Title: Re: Canon printer slightly unwell
Post by: Steve Brassett on April 08, 2018, 01:05:04 PM
Hmm, yes. My geeky stepson keeps saying how much better laser printers are. My doubts are 1) they are much more expensive to buy, 2) toner cartridges are even more expensive than ink, although they are supposed to last much longer and 3) they appear to be physically much bigger. Most of the ones I have seen advertised seem to be about the size of a small fridge and I don't have room for that in my little living room, whereas at least my inkjet printer sits unobtrusively in a corner. I shall ponder the matter further.

Cheers,

Chris
I must say, it is number 3 that puts me off.  They do seem to be big, especially if you want one that scans as well.
Title: Re: Canon printer slightly unwell
Post by: Tavora on April 08, 2018, 01:46:45 PM
If you are going for a new printer you might want to check the Epson Ecotank. More expensive but worth every penny.
Cartridge-free printing, two years' worth of ink, mobile printing (Wi-fi), plus in some models you can extent the warranty to 3 years for free.
My father as one ET-2550 and he prints in industrial scale (crazy amounts per day). The ink costs 13.49 (140ml) each bottle or the smaller bottles 8.99 (70 ml) each. The initial investment is greater but at long term its the cheapest option.
My father is being testing this machine to the limit and beyond, I don't believe anyone has put the machine through so much. Unless you get the hammer and go at it.
I guess for normal house use the machine would last forever. And yes my father had one issue (after 2 years of every day printing), after a quick phone call to their technical support team, Epson just swapped it for a brand new one boxed with cables and new inks without any hassle at all (including pick it up and drop new one off).

https://www.epson.co.uk/productfinder/gb/en/content/open/productfinder/index.php?search=ecotank (https://www.epson.co.uk/productfinder/gb/en/content/open/productfinder/index.php?search=ecotank)




Title: Re: Canon printer slightly unwell
Post by: Webbo on April 09, 2018, 02:22:43 AM
I have a Canon MG8150 inkjet which I've had for a number of years. Have had to do the jet cleaning routine a number of times, but my only real gripe has been the cost of the replacement ink cartridges. If the Epson Ecotank can dispense with cartridges as Tavora suggests then this would be a big plus. Alternatively, if you want to stick with Canon then you can get yourself an ink refilling kit as I have now done. Refilling the cartridges is pretty easy (5 minutes or less each) and the cost of printing reduces to a fraction of the cost if the cartridges are replaced even by non-Canon cartridges.

Webbo
Title: Re: Canon printer slightly unwell
Post by: Tavora on April 09, 2018, 12:27:14 PM
Yes the Epson Ecotank doesn't have any cartridges, it brings 4 (black/cyan/magenta/yellow) ink bottles to fill the ink tank.
According to the tests made (by GFK) the included ink bottles can print up to 4,000 pages in black and 6,500 pages in colour. Which means (for normal home use) the ink supplied will last two years.
In 2 years time if you get the 140 ml ink bottles to refill the tank that should last you 4 years.  :laugh3:
Title: Re: Canon printer slightly unwell
Post by: zopadooper on April 09, 2018, 12:36:26 PM
It is often not even a matter of cutting your losses.  A new printer complete with a "free" set of cartridges is often cheaper than buying replacement cartridges.  Sad but true.
Title: Re: Canon printer slightly unwell
Post by: javlinfaw7 on April 09, 2018, 12:40:17 PM
Sometimes the cartriges given with a printer are only part fills
Title: Re: Canon printer slightly unwell
Post by: zopadooper on April 09, 2018, 01:28:50 PM
Yes, I agree but it is not difficult to do the maths on individual offers to decide the most cost effective alternative.  I am not saying you should throw the printer away every time it runs out of ink but it is worth checking the offers before just buying a set of cartridges. 
Title: Re: Canon printer slightly unwell
Post by: Papyrus on April 11, 2018, 03:15:27 PM
Thank you for all the interesting and informative replies. I took Ditape's advice and bought a printhead cleaner, not the one she recommended but from an outfit called City Ink Express who produce them in cartridges which you just drop into the printer as usual. It worked brilliantly and we're up and running again, for 10ish, rather than forking out for a new printer.

There'll be dancing on the streets tonight  :claphappy:

Cheers,

Chris
Title: Re: Canon printer slightly unwell
Post by: Tavora on April 12, 2018, 04:27:46 PM
Good to know that you're up and running again mate.  ;)
Title: Re: Canon printer slightly unwell
Post by: lil chris on May 06, 2018, 09:03:08 PM
Well done Dianne I was going to suggest one of those cleaners, It worked for me after buying cheap ink. Another thing for anyone buying a printer check the price of ink cartridges before buying and a word of warning, I bought a Epson printer very good it was with software to print on discs etc which was why I bought it. I upgraded my pc version of windows and Epson did not support the upgrade so I lost all the features I had paid extra for, will not touch Epson now for that reason.
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