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Notices, Help With Problems and Your Forum Ideas... => Computer Help => Topic started by: Bealman on February 24, 2018, 07:49:17 AM

Title: Locked out!
Post by: Bealman on February 24, 2018, 07:49:17 AM
My venerable 10 year old laptop has finally decided to play up on me.

It runs Vista, but has been fine. However, when I turned it on today I got the usual ugly picture of myself and asked for the password - but that's as far as I got.

When I enter it, all I get is "The User Public Service service failed the login" and "User profile cannot be loaded."

Now this is pretty serious, because I cannot access ANYTHING!!

 :help:

Any ideas, folks?  :worried:
Title: Re: Locked out!
Post by: Bikeracer on February 24, 2018, 08:52:32 AM
We have two laptops here so if a problem like that happens I use the working one to Google the problem.
There's always someone else who's had the same problem.

Allan
Title: Re: Locked out!
Post by: port perran on February 24, 2018, 09:08:21 AM
George. Im no conputer expert but I googled your message and this is what I found.
Not sure if it helps

Method 2: Enable the built-in Administrator's account. follow the steps:
Start System and press F8 to enter Safe mode with Command Prompt.
Choose any Administrator account and you will enter the elevated command prompt, type net user administrator /active: yes and press Enter.
Close the command prompt. Restart the computer and you will now see the built-in Administrator account log on icon added on Screen.
If you want to disable the built-in administrator account, just type net user Administrator /active: no, then you will see the built-in Administrator account log on icon removed.
 
http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-hidden-built-in-administrator-account-in-windows-7.aspx (http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-hidden-built-in-administrator-account-in-windows-7.aspx)
Method 3: Follow the steps from this using built-in Administrator's account and check if it helps:
You receive a "The User Profile Service failed the logon error message
http://support.microsoft.com/kb/947215 (http://support.microsoft.com/kb/947215)
Registry disclaimer
To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/322756/en-us (http://support.microsoft.com/kb/322756/en-us)
How to back up and restore the registry in Windows
 
Hope this helps. If you need further assistance with Windows, let us know and will be glad to help. 

Good Luck, Martin
Title: Re: Locked out!
Post by: Bealman on February 24, 2018, 09:18:19 AM
Thanks, Allan and Martin!  :beers:

I'll give it a shot.....

George
Title: Re: Locked out!
Post by: ntpntpntp on February 24, 2018, 05:20:49 PM
Seen this sort of thing happen sometimes after an update when the PC is still busy sorting stuff out and starting up services, and you try to log in too soon.  Used to happen to my missus on her old laptop, but would ok if left alone for a while before logging in.
Title: Re: Locked out!
Post by: Bealman on February 24, 2018, 08:28:28 PM
Thanks for the input! I sincerely hope that you are right! The stuff I'm reading on the net about recovering from this situation seems awfully complicated.

It's 7.30am here so it's had overnight to make itself better. I'll give it a try when Mrs B gets up.

Fingers crossed!
Title: Re: Locked out!
Post by: Bealman on February 24, 2018, 09:24:07 PM
Just switched on.... same as yesterday. No joy  :'(

Looks like I'll be wrestling with it all day today.

Ah well, on the bright side, it's raining anyway.
Title: Re: Locked out!
Post by: Bealman on February 25, 2018, 01:25:56 AM
OK..... followed instructions on phone, got into safe mode, and actually reset the password.   :thumbsup:

Back to normal power up, same result!  :thumbsdown:

 I'm going to try without a password at all, but now I'm having trouble getting back into safe mode!  >:(

Still, nothing better to do on a rainy Sunday arvo, I suppose....  :censored:
Title: Re: Locked out!
Post by: Bealman on February 25, 2018, 02:05:35 AM
Success!!! :bounce:

I managed to get back into safe mode, and this time, instead of attempting to change or reset the password, I saw an option called "System restore." At first I was confusing this with Restore Factory Settings, and steered clear of it. However, it assured me that no photos or documents would be lost, and gave me the option of restoring things to as they were on Thurs 22nd Feb.


Bingo! Password and logon work as usual. It's like I've gone back in time! I just hope it's not like Groundhog day and in two day's time it all goes pear-shaped again  :uneasy:

At least I'll know what to do if it does.

Thanks so much, Allan, Martin and Nick for pointing me in the right direction.  :beers:

I've learned something today!  :NGF: :NGaugersRule:

Think I'll brave the rain and have a celebratory beer  :beers:

Cheers, George
Title: Re: Locked out!
Post by: Caz on February 25, 2018, 08:50:17 AM
Well done George, I've had similar happen once and it's liked the end of the world if you don't have a recent backup.  Enjoy the  :beers:
Title: Re: Locked out!
Post by: port perran on February 25, 2018, 09:05:39 AM
Glad you sorted it.
Cheers  :beers:
Title: Re: Locked out!
Post by: Bealman on February 25, 2018, 09:40:50 AM
Mainly thanks to you and the others, Martin!

I'll post again when groundhog day starts in a couple of days time.

I'll set it back to 1963 next time

Probably really stuff up me computer but I might see some cool videos like 9Fs working the S&D or something  ;)

George
Title: Re: Locked out!
Post by: Railwaygun on February 25, 2018, 12:49:33 PM
Do a backup of all data ASAP ( just in case! )

And dont switch it off very day - the HDs last longer! ( blow out the air vents with compressed air - a portable that old probably has mammoth hairs bunging up the fan!!)
Title: Re: Locked out!
Post by: The Q on February 25, 2018, 06:58:47 PM

I'll post again when groundhog day starts in a couple of days time.

I'll set it back to 1963 next time
George

Why? don't you like JFK?
Title: Re: Locked out!
Post by: Bealman on February 25, 2018, 08:07:12 PM
 :laughabovepost:

I forgot that was the year!

Regarding switching the computer off, I haven't been, until recently when I read about them causing fires.

I shall inspect the vents.
Title: Re: Locked out!
Post by: Railwaygun on February 25, 2018, 11:17:42 PM
:laughabovepost:

I forgot that was the year!

Regarding switching the computer off, I haven't been, until recently when I read about them causing fires.

I shall inspect the vents.

The fires tend to be caused by exploding batteries - if its an old portable, simply remove the battery and run on mains.
Title: Re: Locked out!
Post by: Bealman on March 02, 2018, 03:44:01 AM
In today's local paper:

(http://www.ngaugeforum.co.uk/SMFN/gallery/62/255-020318015645.jpeg)
Title: Re: Locked out!
Post by: Railwaygun on March 02, 2018, 07:27:28 AM
Come home to,a real fire

Buy an HP portable
Title: Re: Locked out!
Post by: Bealman on March 02, 2018, 07:34:53 AM
Now you're scaring me  :uneasy:
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