Virgin Media

[guest311]

everything really slow today, disconnected a couple of times, just done a speed check and

Ping
<1 ms
Download
1.16 Mbps
Upload
542.79 Kbps

I know I'm using wi-fi, but not anywhere near 100mb promised, and I'm not more than the promised 100 metre from the modem, one floor up and about 20 foot away 

looks like another fight with the 'customer services computer voice'

might quote @Buffin's info, see if that makes any difference.

[Skyline2uk]

everything really slow today, disconnected a couple of times, just done a speed check and

Ping
<1 ms
Download
1.16 Mbps
Upload
542.79 Kbps

I know I'm using wi-fi, but not anywhere near 100mb promised, and I'm not more than the promised 100 metre from the modem, one floor up and about 20 foot away 

looks like another fight with the 'customer services computer voice'

might quote @Buffin's info, see if that makes any difference.

Absolutely should, you are not getting what you paid for.

Skyline2uk

[guest311]

just re-run the speed test and results now

Ping
1 ms
Download
10.27 Mbps
Upload
683.03 Kbps

just don't get it, but not happy, think I'll demand an engineer check it,  that is if I can get to speak to a human  :'(

[guest311]

and now

Ping
1 ms
Download
5.84 Mbps
Upload
9.08 Mbps

are these sort of variations normal, or do they point towards a cause ?

[Dorsetmike]

Virgin; Ping 17ms, down 92.35  up 6.03

[guest311]

and here again

Ping
<1 ms
Download
1.64 Mbps
Upload
1.59 Mbps

were you on wi-fi or a cable ?

[signalman1]

I'm getting 400.27mps d/load and 21.12 upload on Virgin 

[guest311]

 

[guest311]

latest test 

Ping
1 ms
Download
558.00 Kbps
Upload
593.13 Kbps

supposedly 100 mb, and according to them 'nothing wrong with our network' 

[Dorsetmike]

were you on wi-fi or a cable ?

Fibre optic cable. Originally had it for cable TV back in the '90s, then AOL  around 2005/6 ish, they handed over to NTL which became part of Virgin some time after. I could get faster if I paid more but I'm satisfied with "up to 100" for all ~I want to do.

[guest311]

sorry, I meant was your download speed check done by wi-fi or on a computer connected to the 'modem' by a cable.

at present listening to the 19th minute of  music while waiting to actually speak to a human. totally ignored the computer voice after selecting option 1 'tv, landline or broadband

[guest311]

got a human, 

now waiting to speak to a customer service manager , more music, 

[guest311]

 

[guest311]

apparently I need to use a LAN cable to get a proper download speed check. explained several times that I do not have a 50 ft LAN cable, but idiot not listening, finally blew my stack, said forget it, phoning ofcom monday.

the system asks for characters from my pass word, but won't recognise them.

where is a Reaper when you want one

[MJKERR]

100 Mbps is their own product (Virgin Media infrastructure)
Sounds to me like they are using someone else infrastructure, most likely BT, performing a tracert will confirm this
However, as mentioned previously, you need to test the speed of the modem which you can do by logging into it

My own Hub3, connected to Virgin Media infrastructure) returns 85Mbps
However, browser based test currently return 2Mbps and this is due to peak time connection, off-peak it is nearer to 45Mbps

My first Hub3 lasted a few weeks and suffered intermittent connections
I phoned four times a day, every day, and after five days they confirmed it was faulty, replaced the following day

If the service does not match what you expect then complain, and complain, and complain
Equally, each time obtain a case reference number