Model Rail Baseboards

[Biggy]

Hi I am posting regarding the above outfit. I found them online they are based in Southern ireland and seemed to have good reviews but....
I ordered a baseboard in November 2019 and they took the payment straight away. I was told if I ordered then I would recieve my boards by Christmas. Nothing arrived
I rang in January and was told they had problems with deliveries which meant they were behind.
I rang again at the begining of Feb and was tiold the guys sister had died causing delays but that my board was in production and I would get an e-mail confirming delivery today.
Nothing So a quick enquiry as to wether any one here has used them or do I need to be taking action to gety my money back?
The web adress is below in case it jogs any memories

www.modelrailbaseboards.com

[Biggy]

Just thought I should post an update. I recieved my boards complete with legs in the end and I will say they are excelllent.so all well etc