!!

Not Registered?

Welcome!  Please register to view all of the new posts and forum boards - some of which are hidden to guests.  After registering and gaining 10 posts you will be able to sell and buy items on our N'porium.

If you have any problems registering, then please check your spam filter before emailing us.  Hotmail users seem to find their emails in the Junk folder.


Thanks for reading,
The NGF Staff.

Author Topic: windows10 mobile - mail not working.  (Read 130 times)

0 Members and 1 Guest are viewing this topic.

Offline austinbob

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23835
  • Posts: 4334
  • Country: gb
  • Gender: Male
    • Awards
windows10 mobile - mail not working.
« on: November 09, 2018, 10:20:06 am »
A couple of days ago my Nokia 930 phone mail app stopped working. It just gives the opening screen and then shuts down. Same with calendar app which is linked with mail.
Tried everything to fix it including a factory reset which resulted in hours of work to get everything else working ok.
Today, my wife's exact same phone had mail and calendar stop working with exactly the same symptoms. Weird.
My windows 10 pc mail app is still working fine.
Anyone got any clues as to what's gong on?
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline Malc

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 21878
  • Posts: 4359
  • Country: gb
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #1 on: November 09, 2018, 11:29:05 am »
I’m not familiar with the mobile version, but can you go into the systems menu, apps and features and then find Mail and apply the reset? It shouldn’t delete any data, just reset the app.
I'm not sure if life is passing me by, or trying to run me over.

Offline austinbob

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23835
  • Posts: 4334
  • Country: gb
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #2 on: November 09, 2018, 12:33:41 pm »
I’m not familiar with the mobile version, but can you go into the systems menu, apps and features and then find Mail and apply the reset? It shouldn’t delete any data, just reset the app.
There is no apps and features selection in mobile. There is an 'accounts' section which allows you to change email details, syncs etc. Tried fiddling, no joy. Mail app will not open.
Also looks like the equivalent PC mail has stopped working. Office Outlook is ok still and my Android tablet mail is ok too.
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline dannyboy

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: 25492
  • Posts: 2731
  • Country: ie
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #3 on: November 09, 2018, 02:57:28 pm »
@austinbob  I typed your fault details into Google and came up with all sorts - apparently it does happen! One of the successful solutions was as follows -

"I installed latest firmware using Windows Device Recovery Tool on my Lumia 930 and then I upgraded to windows 10 mobile using Upgrade Advisor. Now everything works fine."

Might be worth a try  ???
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

Offline austinbob

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23835
  • Posts: 4334
  • Country: gb
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #4 on: November 09, 2018, 03:17:59 pm »
@austinbob  I typed your fault details into Google and came up with all sorts - apparently it does happen! One of the successful solutions was as follows -

"I installed latest firmware using Windows Device Recovery Tool on my Lumia 930 and then I upgraded to windows 10 mobile using Upgrade Advisor. Now everything works fine."

Might be worth a try  ???

Thanks for that. Must say I'm a bit iffy about starting everything from scratch again. Takes so long and you can easily lose data.
Still don't understand why wife's identical phone developed identical fault within a couple of days. Doesn't sound like coincidence - more like a bug.

Phones are 4 years old now, might be time to trade in for a new non windows phone.
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline austinbob

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23835
  • Posts: 4334
  • Country: gb
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #5 on: November 09, 2018, 03:41:03 pm »
@austinbob  I typed your fault details into Google and came up with all sorts - apparently it does happen! One of the successful solutions was as follows -

"I installed latest firmware using Windows Device Recovery Tool on my Lumia 930 and then I upgraded to windows 10 mobile using Upgrade Advisor. Now everything works fine."

Might be worth a try  ???

Thanks for that. Must say I'm a bit iffy about starting everything from scratch again. Takes so long and you can easily lose data.
Still don't understand why wife's identical phone developed identical fault within a couple of days. Doesn't sound like coincidence - more like a bug.

Phones are 4 years old now, might be time to trade in for a new non windows phone.
 :beers:

Just checked on line and as far as I can tell I have the latest firmware revision on my Lumia 930
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline austinbob

  • Trade Count: (+3)
  • Full Member
  • ***
  • N Gauge Society Number: 23835
  • Posts: 4334
  • Country: gb
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #6 on: November 10, 2018, 01:20:40 pm »
Microsoft provided an automatic update to the mobile mail app today and both phones are now working fine.
Must have been a bug.
 :beers:
Size matters - especially if you don't have a lot of space - and N gauge is the answer!

Bob Austin

Offline Dorsetmike

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 2365
  • Posts: 3186
  • Country: gb
  • Gender: Male
  • Grumpy old fart
    • Skype
    • Awards
Re: windows10 mobile - mail not working.
« Reply #7 on: November 10, 2018, 02:28:12 pm »
Seems to me Windows updates are a bug much of the time especially Win 10 by the number of posts I see on various forums. Not had any problems on Win 7 since I disabled all MS updates over a year ago.
Cheers MIKE
(Sorry, but you are not allowed to access the gallery)


How many roads must a man walk down ... ... ... ... ... before he knows he's lost!

Offline dannyboy

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: 25492
  • Posts: 2731
  • Country: ie
  • Gender: Male
    • Awards
Re: windows10 mobile - mail not working.
« Reply #8 on: November 10, 2018, 08:41:38 pm »
Glad the phones are working correctly now Bob. Sounds like one of those moments when someone at Microsoft has gone "Whoops" and quickly (?) sorted it.
@austinbob
David.
I used to be indecisive - now I'm not - I don't think.
If a friend seems distant, catch up with him.

 

Please Support Us!
November Goal: £55.00
Due Date: Nov 30
Total Receipts: £75.00
Above Goal: £20.00
Site Currency: GBP
136% 
November Donations


Advertise Here