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Author Topic: New Electra Website - When?  (Read 687 times)

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Offline njee20

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New Electra Website - When?
« on: May 08, 2018, 12:32:04 pm »
Probably one for @captainelectra more than everyone else - but I'm sure there are a number of interested parties.

I see there's a new website coming with online ordering. I've had no response to my last 4 ordering emails, so that sounds brilliant, but when's it coming Adam?

You're close to becoming Shawplan - useful products that you can never get hold of!

Offline Maurits71

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Re: New Electra Website - When?
« Reply #1 on: May 08, 2018, 01:53:27 pm »
Adam is currently facing ;) a big refit ( actually his house  :D ) and has NO access to e-mails or what so ever. so don't expect anything soon.

Patience is the key word  ;)

M.
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Offline njee20

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Re: New Electra Website - When?
« Reply #2 on: May 08, 2018, 02:00:58 pm »
Yep, always been patient, and orders have usually taken weeks or even months, and required chasing. Was just intrigued as it seems an end may be in sight to the frustrations.

All that aside, with the best will in the world how can an e-commerce business have no access to emails and no mention of that on their website? That's utter lunacy. That should be enormous banner on the homepage saying "NO EMAIL ORDERING PRESENTLY".

Or use a phone. I check my email far more frequently by phone than on a computator.
« Last Edit: May 08, 2018, 02:12:07 pm by njee20 »

Offline red_death

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Re: New Electra Website - When?
« Reply #3 on: May 08, 2018, 02:14:17 pm »
If you've no or limited access to the web then you won't have much ability to change the website. Or perhaps Adam is just preoccupied with other things.

I agree with you that with the internet there is a growing perception that things can be done quickly and easily and often they can be if there is time but I think that we lose sight of the bigger picture.  For a lot of the hobby we rely on small enterprises done in people's spare time - the more professional you appear the worse the expectation can be(!) - and it is easy for other priorities to conflict.

Anyway good luck to Adam getting things sorted and the new website (something I sympathise with greatly!).

Cheers, Mike



Offline njee20

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Re: New Electra Website - When?
« Reply #4 on: May 08, 2018, 02:25:12 pm »
Totally agree Mike. To be clear I have no issues with delays whatsoever, this wasn't a chivvy, I've sent 4 emails over the space of 6 weeks or so that have gone totally unacknowledged, I've always had to chase at least once before, but not for that long. I happened to look on the website and saw the "coming soon..." banner, which is new, so thought I'd ask on here (as emails weren't being answered) and suspected others may be interested in the answer.

I realise Adam's running Electra in his (no doubt limited) spare time, I'm not expecting next day delivery or anything. However to receive a second hand message that he has zero email access is insane to me, surely he's hemorrhaging customers from people who aren't patient and don't know this? Adam managed to access the forum yesterday, so has some internet access. I've seen him posting on the FB page too, specifically soliciting for business, so it's not like he's put the entire enterprise to bed for a while.

Crikey give someone the admin access to the website to put a text banner up saying "no email orders" - the 'coming soon' is more recent than the oldest of my unanswered emails. It wasn't there on March 25th.

I think most people have reasonable expectations on stuff like this, but you have to give customers something to instill confidence!

Offline captainelectra

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Re: New Electra Website - When?
« Reply #5 on: May 08, 2018, 03:42:07 pm »
Iím really sorry for the inconvenience this is causing at the moment. Unfortunately the builders have commandeered my railway room where my main computer is and used it to store all the building materials. This means Iím completely unable to properly answer any emails process orders or do anything on the website.

This is not helped by the part that everything is now covered in dust...

And I am hoping to re-gain access by the end of this week and will spend the weekend catching up on my orders and any outstanding emails.

Oh, the joys of trying to run a cottage industry.
Best Regards,
Adam Warr
Electra Rail
Peterborough, UK
http://www.electrarail.co.uk
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Offline njee20

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Re: New Electra Website - When?
« Reply #6 on: May 08, 2018, 07:41:13 pm »
Like I say Adam - no issue at all, itís an inherent part of running a cottage industry! Definitely worth popping something on the website though for prospective customers.

Most people will be happy to wait, but a good deal may well not bother if they just donít get a response. I donít want to teach you to suck eggs either, but being entirely reliant on one single computer is asking for trouble too!

Offline captainelectra

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Re: New Electra Website - When?
« Reply #7 on: May 08, 2018, 08:24:44 pm »
I totally agree. The good news is that I have been able to squeeze into my room but the bad news is that the builders have cut the power. We have both the kitchen and bathroom being done so there is no room to set up elsewhere.

I know Facebook is not everyoneís cup of tea but I have been posting semi regular status updates on the aElectra page.

The new website is nearly ready and will offer a full e-commerce platform with real time stock updates and full shopping basket facilities.
Best Regards,
Adam Warr
Electra Rail
Peterborough, UK
http://www.electrarail.co.uk
Flick Site: http://www.flickr.com/photos/27017199@N07/

Offline njee20

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Re: New Electra Website - When?
« Reply #8 on: May 08, 2018, 08:51:27 pm »
Cool! Again - stick that on your website, I didnít actually know you had a Facebook page!

Looking forward to the new website though, will likely be ordering more :)

Offline monkey_brains

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Re: New Electra Website - When?
« Reply #9 on: May 08, 2018, 08:53:42 pm »
Cool! Again - stick that on your website, I didnít actually know you had a Facebook page!

It's on there - I know that because I just clicked on it  :bounce:

Offline njee20

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Re: New Electra Website - When?
« Reply #10 on: May 08, 2018, 08:55:34 pm »
I meant put something which says ďvisit our Facebook page for updatesĒ. Iím sure there are social media links, but the website has been updated, so I confess I didnít check social media.

Offline njee20

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Re: New Electra Website - When?
« Reply #11 on: May 14, 2018, 02:43:34 pm »
Just squealed with excitement* upon visiting Electra's website, to see the message

"This website is now for reference only and all ordering can now be carried out at the new ElectraRail Website"

Which is wonderful. Note the redirect link is wrong through - it's going to http://www.electrarailwaygraphics.co.uk/www.electrarail.co.uk, not just www.electrarail.co.uk

I shall now be placing an order!

*this may not be quite true

Offline monkey_brains

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Re: New Electra Website - When?
« Reply #12 on: May 14, 2018, 09:13:06 pm »
*Must Not Place More Orders* 

*Must Finish Some Projects First*

 :smiley-laughing: :smiley-laughing: :smiley-laughing:

Offline Tank

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Re: New Electra Website - When?
« Reply #13 on: May 15, 2018, 07:59:24 am »
Looking good!  I'll probably order a Gatwick Express set when they go on there.

Offline njee20

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Re: New Electra Website - When?
« Reply #14 on: May 15, 2018, 09:16:56 am »
Crashed a couple of times and just loaded blank pages, but I managed to place my order. Great move Adam - I'll likely order significantly more now!

 

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