!!

Not Registered?

Welcome!  Please register to view all of the new posts and forum boards - some of which are hidden to guests.  After registering and gaining 10 posts you will be able to sell and buy items on our N'porium.

If you have any problems registering, then please check your spam filter before emailing us.  Hotmail users seem to find their emails in the Junk folder.


Thanks for reading,
The NGF Staff.

Author Topic: Microsloth again  (Read 1481 times)

0 Members and 1 Guest are viewing this topic.

Offline Ian Bowden

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 26504
  • Posts: 276
  • Country: gb
  • Gender: Male
    • Awards
Re: Microsloth again
« Reply #15 on: March 23, 2017, 06:57:11 am »
There have been problems with Microsoft log in servers in the last few days. The message you had doesn't look like a Microsoft message. They do like to have alternate email and mobile phone details for your account. If you don't supply them you do get a request to do so. As far as I know if you don't supply the information it might be slightly harder to recover your password if you forget it but nothing more than that unless you opt for two factor login where after giving your ID and password you then have to give a random number that is sent to you by text.
Like most IT companies they are obsessed with collecting data on users.

Offline njee20

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: 22598
  • Posts: 2339
  • Country: gb
    • Awards
Re: Microsloth again
« Reply #16 on: March 23, 2017, 07:52:47 am »
My take on it...

Someone is tricking you into changing your password. The process to change it is legit, with the need for a secondary email address/phone number.

"Microsoft Support" are not legit, my guess is they will somehow obtain your new password, key logging or something, but can't circumvent real processes. Hence the very odd email saying what a pain it is.

That may be too advanced, and it may be as simple as a fake "change password" screen, but then I'd have thought they'd get rid of two factor authorisation.

Would certainly be interested to know how you contacted support, Mike?
« Last Edit: March 23, 2017, 06:12:38 pm by njee20 »

Offline Dorsetmike

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 2365
  • Posts: 2844
  • Country: gb
  • Gender: Male
  • Grumpy old fart
    • Skype
    • Awards
Re: Microsloth again
« Reply #17 on: March 23, 2017, 11:47:22 am »
ever heard of google?

I've now got a keyboard problem, I use a kvm switch torun 2 PC's on 1 k/b, mouse & monitor, k/b worksfine on tge other PC but onthis one I get no alpha-numeric characters, but shift,ctrl and the "media" keys work.
I'm having to use the "on screen" k/b hence some of the typos! Have to type into note pad &copy/paste.

I hae the same problem trying to log into onedrive as with skype so don't see it as hack situation.
I originallyfollowed the link from the failed log in, that is what appears to have triggered the initial
change password email.
Cheers MIKE


How many roads must a man walk down ... ... ... ... ... before he knows he's lost!

Offline Dorsetmike

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 2365
  • Posts: 2844
  • Country: gb
  • Gender: Male
  • Grumpy old fart
    • Skype
    • Awards
Re: Microsloth again
« Reply #18 on: March 23, 2017, 12:15:42 pm »
Just done a system restore, K/B now working,but still can not access Skype etc, password problem still; any suggestions for an alternative IM with file transfer?
Cheers MIKE


How many roads must a man walk down ... ... ... ... ... before he knows he's lost!

Offline Ian Bowden

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 26504
  • Posts: 276
  • Country: gb
  • Gender: Male
    • Awards
Re: Microsloth again
« Reply #19 on: March 23, 2017, 12:30:26 pm »
Microsoft authentication servers affecting one drive, outlook, Xbox, skype and microsoft 360 have been having problems over the last few days with the entire network down at one point. Anything that required logging onto Microsoft to run was affected.

Offline Dorsetmike

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 2365
  • Posts: 2844
  • Country: gb
  • Gender: Male
  • Grumpy old fart
    • Skype
    • Awards
Re: Microsloth again
« Reply #20 on: March 23, 2017, 01:06:54 pm »
That would fit the problems I've been having.
Cheers MIKE


How many roads must a man walk down ... ... ... ... ... before he knows he's lost!

Offline njee20

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: 22598
  • Posts: 2339
  • Country: gb
    • Awards
Re: Microsloth again
« Reply #21 on: March 23, 2017, 06:20:26 pm »
Mmm, not really. That wouldn't force a password change, and wouldn't explain a response from 'Microsoft Support' in poor English. If anything if they had a server down I'd expect traffic to be so high that you'd get a generic reply, and maybe a personal one after a week or so!

What email address did your response come from? Not fool proof. It still feels extremely dodgy to me.

Online daffy

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 26722
  • Posts: 1141
  • Country: gb
  • Learning everyday
    • Awards
Re: Microsloth again
« Reply #22 on: March 23, 2017, 06:32:22 pm »
Careful Mike, just because a scenario fits what you experience it doesn't mean the actors are playing fair. In this case I suspect they are capitalising upon reality to give some sort of weight to the idea they may be genuine. All scammers are opportunists - a  real problem with servers is just such an opportunity.

I'll say it again, if what you are experiencing is genuine I'll eat my tail feathers.
Mike

Sufferin' succotash!

Offline Nick

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 22901
  • Posts: 437
  • Country: wales
  • Gender: Male
    • Awards
Re: Microsloth again
« Reply #23 on: March 23, 2017, 07:42:57 pm »
The code that the original "Support" email is describing is part of the two-factor authentication system that MS implemented some time ago. Various other providers have done similar things.

In MS's case it doesn't require an alternate email or a mobile - the code can be sent by voice message to a non-text capable phone (e.g. a landline). See the instructions on this MS Support page.

But FWIW, I'll add my voice to the clamour - that "Support" email does not have the "feel" of a genuine MS email, especially one addressing an absolutely bog standard enquiry, where you'd expect a cut & paste of some off-the-shelf professionally written text, and usually a link to the relevant support web page explaining the practice. On the other hand, you got it by following a link from a failed login. To fake that would require that your machine had already been compromised, I think.
Nick

The perfect is the enemy of the good - Voltaire

Offline njee20

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: 22598
  • Posts: 2339
  • Country: gb
    • Awards
Re: Microsloth again
« Reply #24 on: March 23, 2017, 08:16:39 pm »
Well, a link from a pop up telling him to change his password. I agree that a degree of compromise was required to get that far, but it's not a huge leap of faith.

Online daffy

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 26722
  • Posts: 1141
  • Country: gb
  • Learning everyday
    • Awards
Re: Microsloth again
« Reply #25 on: March 23, 2017, 08:51:55 pm »
Yes, I would strongly suspect that some form of compromise of the computer may already taken place, hence the need to do a thorough up-to-date virus and malware check.

Mike, if you are unsure in any way how to proceed, look for direct assistance from either someone you trust who knows about or professional help. Under no circumstances allow anybody to remotely access your computer, or follow any advice that requires you to reveal any of your passwords to ANYONE.
Mike

Sufferin' succotash!

Offline Dorsetmike

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 2365
  • Posts: 2844
  • Country: gb
  • Gender: Male
  • Grumpy old fart
    • Skype
    • Awards
Re: Microsloth again
« Reply #26 on: March 23, 2017, 10:15:34 pm »
I've run AVG, nowt drastic there, done a system restore, I've abandoned Skype, only used it with one contact recently so no real loss also abandoned onedrive, didn't really need it as well as Dropbox, plus saves 3.99 a month.
Cheers MIKE


How many roads must a man walk down ... ... ... ... ... before he knows he's lost!

Offline dannyboy

  • Trade Count: (+1)
  • Full Member
  • ***
  • N Gauge Society Number: 25492
  • Posts: 1718
  • Country: ie
  • Gender: Male
    • Awards
Re: Microsloth again
« Reply #27 on: March 23, 2017, 10:17:05 pm »
This is probably not relevant, but for the last 3(?) days, my laptop has been giving me the usual installing update, do not turn off your computer message. After what seems an age, the message then comes up that the update can not be installed and the computer is "undoing the changes". This seems to take at least an hour each time.  :veryangry:. I have just done a google check for the update number - KB4013429 - and apparently there is a know fault with the update.  :censored:

Anybody else have an update problem?
« Last Edit: March 23, 2017, 10:19:50 pm by dannyboy, Reason: added a bit »
David.
I used to be indecisive - now I'm not - I don't think.

Online daffy

  • Trade Count: (0)
  • Full Member
  • ***
  • N Gauge Society Number: 26722
  • Posts: 1141
  • Country: gb
  • Learning everyday
    • Awards
Re: Microsloth again
« Reply #28 on: March 23, 2017, 10:32:23 pm »
I've run AVG, nowt drastic there, done a system restore, I've abandoned Skype, only used it with one contact recently so no real loss also abandoned onedrive, didn't really need it as well as Dropbox, plus saves 3.99 a month.

Sounds good Mike. :thumbsup: Here's wishing you troublefree - and cheaper - computing.

Mike

Sufferin' succotash!

Offline escafeld

  • Trade Count: (0)
  • Full Member
  • ***
  • Posts: 397
  • Country: 00
  • Gender: Female
    • Awards
Re: Microsloth again
« Reply #29 on: March 23, 2017, 11:40:12 pm »
This is probably not relevant, but for the last 3(?) days, my laptop has been giving me the usual installing update, do not turn off your computer message. After what seems an age, the message then comes up that the update can not be installed and the computer is "undoing the changes". This seems to take at least an hour each time.  :veryangry:. I have just done a google check for the update number - KB4013429 - and apparently there is a know fault with the update.  :censored:

Anybody else have an update problem?

Just checked my PC and the update successfully installed on 15 March. Sorry

 

Please Support Us!
November Goal: £55.00
Due Date: Nov 30
Total Receipts: £90.00
Above Goal: £35.00
Site Currency: GBP
164% 
November Donations


Advertise Here
anything