BT broadband

[Agrippa]

I have BT broadband with a monthly limit of 40 mb . exceeding this
results in an additional charge, so I download the BT usage meter,
however in the past month this is always about 3-4 days behind,
wondered if any other members used this.

[guest311]

slightly off topic, but I used to have BT broadband, useless tech support, and poor service generally.

finally bit the bullet and changed to 't'yorkshire lot' and absolutely great.

tech support speak sheffield, listen to you, and seem to know what they are doing, AND ARE INTERESTED IN SORTING YOUR PROBLEMS.

wouldn't go back to BT if you paid me.

just my opinion.

the useage record always seems up to date to the previous day, and you can set how much extra you want to authorise and pay for if you go over your limit, from £0 up.

cheers

alan

[Pengi]

I have BT broadband with a monthly limit of 40 mb . exceeding this
results in an additional charge, so I download the BT usage meter,
however in the past month this is always about 3-4 days behind,
wondered if any other members used this.

I have noticed this too

[port perran]

This is always a difficult topic.
We were with BT for some 5 years with absolutely no problems.
Switched to Sky a couple of years ago because of an offer.
BIG mistake.
Went grovelling back to BT after 2 weeks.
Again........since then no problems.
Does it depend on where you live I wonder ?

[GrahamB]

40Mb?

Mine's 10Gb.

[Newportnobby]

So is mine, and they told me on the 28th December I was very close to the month's limit.
How useless was that?

[MikeDunn]

I used to have BT broadband, useless tech support, and poor service generally.

finally bit the bullet and changed to 't'yorkshire lot' and absolutely great.

wouldn't go back to BT if you paid me.

Guess who owns PlusNet ?

BT. 

You went back and paid them for the privilege 

[guest311]

I used to have BT broadband, useless tech support, and poor service generally.

finally bit the bullet and changed to 't'yorkshire lot' and absolutely great.

wouldn't go back to BT if you paid me.

Guess who owns PlusNet ?

BT. 

You went back and paid them for the privilege 

so how come I get good service and support from yorkshire lot, and muppets reading a script from BT?

with the way firms cross own each other it's often difficult to work who you actually deal with, all I can say is I am happy with the service etc I get from the yorkshire lot, and on my experience BT was not fit for purpose.

endof

[MikeDunn]

Glad that things are still OK - but I scrubbedPlusNet from the options list when I found out BT now own them.

Just a matter of time before the once good service is contaminated beyond recovery ...  The bean-counters are no doubt already asking 'why are we paying more to this side than the other side ?  Get it sorted !'

[Agrippa]

I was originally on BT contract for 10mb , but soon moved up a level
as it being used up quickly each month, I can put up with the extra cost
for convenience, unfortunately where I live The BT Infinity service
is not available. This gives higher speed and supposedly unlimited
internet use, but I'm not sure about the latter, perhaps any member
with this can advise. Cheers

[tim-pelican]

From BT, Infinity is available with a 40GB (not MB - that would be *very* harsh!) cap, or uncapped, depending on exactly which version you take.

Their regular ADSL product is available with 10GB or 40GB cap, or uncapped.

I love having Infinity (well, actually the wholesale version via my employer, not the BT residential product) - 45Mb/s down, but more importantly, 10Mb/s, so uploading photos and videos doesn't take all week.  And that's on my rubbish copper that manages on around 7Mb/s on regular ADSL.  Friends on good copper are seeing an actual 80Mb/s down / 20Mb up from Infinity2.

[Agrippa]

Apologies to all & sundry, don't know my gigs from my migs!

[edwin_m]

Plus one for Plusnet from me, whoever owns them. 

I've been with them for four or five years until it went down last weekend.  It took a while to get through but the guy on the other end diagnosed a router problem then told me unsolicited that I could go onto the latest tariff which more than halved my payment and included a new router for free.  This arrived within a couple of days with some clear instructions, though I did have to try several times probably due to my own impatience. 

[Chinahand]

I have BT Infinity (unlimited) and have had absolutely nothing but first class service from them.

Compared to some of the ISPs I've experienced overseas it's a real pleasure to have a reliable connection at excellent speed.

[MikeDunn]

Apologies to all & sundry, don't know my gigs from my migs!

Let me help ...

One is a concert, the other is a make of Russian aircraft (usually fighters)